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## Cloud Service Delivery

Cloud Service Delivery encompasses **the entire lifecycle of making cloud services operational, available, secure, performant, and valuable to end-users and customers.**
**In essence, Cloud Service Delivery is the bridge between the raw capabilities of cloud technology (IaaS, PaaS, SaaS) and the reliable, secure, performant, and cost-effective services that businesses and users actually consume.**

Cloud Service Delivery Team:
- Cloud Infrastructure Engineer 
- Cloud Operation Engineer (DevOps/SRE)
- Cloud Security Specialists
- Cloud Support Engineer
- Cloud FinOps Engineer
- 

1. **Service Provisioning & Deployment:**
    - Setting up cloud infrastructure (servers, storage, networking).
    - Automating deployment of applications and platforms.
    - Configuring services according to customer requirements.
    - Managing resource allocation and scaling
    - Best Practice
	    - 

2. **Infrastructure Management:**
    - Monitoring health, performance, and capacity of compute, storage, network resources.
    - Patching and updating underlying infrastructure (hypervisors, hosts).
    - Managing physical data center aspects (power, cooling, hardware lifecycle) _if using private/hybrid cloud_.
    - Ensuring high availability and disaster recovery setups.
    - Best Practice:
	    - AWS CloudWatch as a data source in Grafana Monitoring Tool
	    - 
3. **Platform Management (for PaaS):**
    - Managing middleware, databases, development tools, and runtime environments.
    - Ensuring platform scalability, security, and performance.
    - Applying patches and updates to platform components.
4. **Application Operations & Management (for SaaS/IaaS-hosted apps):**
    - Monitoring application performance, uptime, and user experience.
    - Deploying application updates and bug fixes.
    - Managing application configuration and secrets.
    - Ensuring application scalability and resilience.
    - 
5. **Security & Compliance Management:**
    - Implementing and managing security controls (firewalls, IDS/IPS, encryption, IAM).
    - Vulnerability scanning and patch management.
    - Security incident monitoring and response.
    - Ensuring compliance with regulations (GDPR, HIPAA, PCI-DSS, etc.).
    - Auditing and logging management.
    - Best Practice
	    - Cloud Application WAF management 
	    - IP white list support to tenant level
	    - Security Scanning
	    - Security Guidance 
        
6. **Performance & Availability Monitoring:**
    - 24/7 monitoring of all service components (infrastructure, platform, application).
    - Setting and tracking SLAs (Service Level Agreements) and SLOs (Service Level Objectives).
    - Proactive detection and resolution of performance bottlenecks and potential failures.
    - Managing incident response to outages or degradation.
    - Best Practice:
	    - Service Availability Check  (APM/BPM, New Relic, AWS CloudWatch Synthetic, Health Page)
	    - SLA -Service Level Agreement - 99.9% vs 99.99% [uptime](https://uptime.is/)
	    - SLO - Service Level Objective
	    - Proactive detection (Grafana Alerting different severity)
        
7. **Incident & Problem Management:**
    - Responding to alerts and service disruptions.
    - Troubleshooting issues across the stack.
    - Restoring service quickly (incident management).
    - Identifying root causes and implementing permanent fixes (problem management).
    - Best Practice
        
8. **Change & Configuration Management:**
    - Controlling and documenting changes to the cloud environment.
    - Managing configurations consistently and securely (Infrastructure as Code - IaC).
    - Minimizing risk associated with changes through testing and rollback plans.
    - Best Practice
	    - Planned Change vs Emergency Change
        
9. **Cost Management & Optimization:**
    - Monitoring cloud resource consumption and spending.
    - Identifying and eliminating waste (idle resources, over-provisioning).
    - Right-sizing resources.
    - Utilizing reserved instances or savings plans effectively.
    - Providing cost visibility and reporting.
        
10. **Customer Onboarding & Support:**
    - Guiding new customers/users through setup and access.
    - Providing user documentation and training resources.
    - Operating a service desk/helpdesk for user issues and requests (ticketing system).
    - Handling billing inquiries and account management.
    -
11. **Service Governance & Lifecycle Management:**
    - Defining service catalogs and service levels (SLAs).
    - Managing the lifecycle of services (introduction, operation, retirement).
    - Continuous service improvement based on metrics and feedback.
    - Vendor management (for public cloud providers or third-party tools).
    - Best Practice:
	    - 
        
12. **Backup, Recovery & Disaster Management:**
    - Implementing and managing data backup strategies.
    - Testing restore procedures.
    - Maintaining and testing disaster recovery (DR) plans and infrastructure.
    - Executing failover and failback procedures during disasters.
## Cloud DevOps Maturity Model

## AIOps


