PCS: https://pcs.saas.microfocus.com/homepage?AUTH=SAML

ITOM Cloud Ops Assignment Group:
- SD: ESM SaaS Ops
- SD: OpsB SaaS Ops
- SD: NOM SaaS Ops
- SD: DCA SaaS Ops


- ITOM Cloud Service Offerings
- Service Request vs Support Request
- Entitlement/Environment/Tenant/Product
- Service/Support Request triage & workflow 
- Request -> Incident -> Change 
- Escalations

BI report:

https://app.powerbi.com/groups/fac06a69-6340-4715-b8fe-4bdc0ca9af14/reports/1f4989a9-0127-4c6d-9375-f9dd9bda5d84/ReportSection?experience=power-bi

PCS Dahsboard:
https://pcs.saas.microfocus.com/dashboard