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## Backlog

- [ ] 🔼 Email to Nina about Achmea Pen Testing on EU3, WAF result reported
- [ ] 🔼 Prepare JATO UX update notification to impacted customers, send to PM for review first
- [ ] 🔺 Initial an email about WAF rules for OP
- [ ] ⏫ send email to Alex and Philipp about convince TechM to migrate their FinOps to OP
- [ ] ⏫ Onspring new evidence for TLS certificate
- [ ] ⏫ Talk to Ellar about ITOM work utilization data, increase the project percentage for some senior person
- [ ] 🔺 Check with Remi and Brindusa to add Time spent field in PCS for both Support and Service Request
- [ ] 🔺 Change people % in Ellar shared spreadsheet
- [ ] ⏫ Reply to Ken to provide more evidence and also check Onspring system the pending tasks
- [ ] ⏫ Reply email about new EU farm kick off plan after comments from Mark Peter
- [ ] Update, please attached the updated evidence to close Onspring requests Master33541 and Master33560 based on what we gave last September 2024.
- [ ] 🔼 Check EU28 Evonik customer license
- [ ] ⏫ Check OpsB/NOM customer license expiration date in CT
- [ ] 🔼 Raise ticket to request Power BI Pro license:
	  Hello Wei, I have moved the ITOM Cloud Service Workspace to Fabric. You access should be restored.  View access is free. Content creators can request a Power BI Pro license through the software request workflow [https://go.opentext.com/softwarerequest](https://go.opentext.com/softwarerequest%20for%20$100) $100 USD annually.
	
	-Garrett
- [ ] 🔼 Ask team to consolidate all important runbook and check who is the new owership of these runbooks
- [ ] ⏫  ADAM Q4 Project List
- [ ] ⏫  create unique DB user instead of smax-admin which can be cross used by OP/OpsB/NOM as tenant admin role


## WIP

- [ ] 🔽 Prepare a wiki page to describe 'Troubleshooting as a service'
- [ ] ⏫ Track incident: IM3660374
- [ ] 🔺 Offline pods incident follow up
- [ ] 🔽 Review the Incident Management Meeting (SM9) record to understand detail process on top of it.
- [ ] 🔺 Prepare SD draft for Premium DR service for SocGen
- [ ] ⏫ Give a mapping table about time spent on each SaaS offerings so that we can give a consolidated team effort on customer tickets


## Done

- [ ] 🔺 Refine the Premium DR service slides
- [ ] ⏫ Initial discussion about US24 unplanned maintenance which might have 2 hours downtime.
- [ ] 🔼 Give Wenjun a go command once confirmed Indra is ok with current proposals
- [ ] ⏫ Prepare the answers to Sales team about how we're going to perform the yearly DR testing
- [ ] ⏫ Provide Feb PCS, X4X data to Sajith
- [ ] 🔺 Update 25.1.2 customer notification with official doc link
- [ ] 🔼 Review ITOM AWS Cost Breakdown detail and reply to Samar and Melissa
- [ ] ⏫ Check with Wenjun about BI data stop sent since Feb 24
- [ ] 🔼 Update slides for SMAX/AC VDC readiness meeting
- [ ] 🔼 Schedule a meeting to discuss OT IT use case about direct access Vertica DB to fetch FinOps data
- [ ] 🔽 Prepare tomorrow's ESM Cloud Service weekly meeting
- [ ] ⏫ Prepare upgrade hyper care plan and detail explain what happened for US steel case
- [ ] 🔼 Check with Danny about how to submit security review request for OT IT vertica DB direct access case
- [ ] 🔼 Reply Ken's questions in team's chat
- [ ] ⏫ Send ESM RI plan to OT FinOps team
- [ ] 🔺 Send email notification to NOM customers for 3/9, 3/16 maintenance window about EKS upgrade


## Tracking

- [ ] ⏫ Review patch /upgrade notification content with Dean - Boglarka to drive this
- [ ] 🔼 Assign task about create Jenkins job to check AWS Supperession list
- [ ] ⏫ Ask wenjun to follow up Dean's request about include ITOM Aviator in SMAX premium trial tenant provision


## Archive

- [ ] ⏫ Update cost estimation about SG
- [ ] ⏫ Send ITOM ESM Monthly Report - Feb 2025
- [ ] ⏫ Schedule a meeting with team about Indra switch to OP
- [ ] 🔼 Update OT SM9 Assignment Group for Ops-ADM_ESM  and Ops-ADM_OpsB to add new team members
- [ ] 🔼 Refine the on call list in Everbridge
- [ ] 🔺 Prepare ESM 25.1.2 Patch Notifications
- [ ] ⏫ Reply Florin's proposal


***

## Archive

- [ ] 🔼 Reply to Lihi about non-commercial cloud related efforts

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