# ESM-25.2-Issue-List_696536531
## 1.1. Hot Issues

| No. | Product | Priority | Issue Title | PCS Reference | Customer Encountered (Y/N) | Customer Name | Regression (Y/N) | Defect | CPE Owner | Cloud Ops Owner | R&D Owner | Status/Comments |
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| 1. | SMAX | MEDIUM | Multiple occurrences of "internal key" display rather than multi-lingual label | Request 1601106  Incident 1601397 | Y | Achmea (EU3)  PCS (US2) | Y (if previously reported issue was supposed to be fixed) | OCTCR19XW2495434 | Steve Hirschfeld |  | Ramesh Mandala | - Not a new behavior, observed in previous releases but was supposed to be fixed (OCTCR19M2135574) with logic to invalidate the cache during an upgrade. - Observed on lists (Achmea), Request "Accept" phase (PCS), new CSM-related fields in Request (PCS) - Workaround: use incognito, will eventually disappear on its own after a few days. Supposed to also work if clear cache - User impact, individual users may not know how to address it and can trigger increase ticket load on the customer admin team. |
| 2. | UCMDB | HIGH | Not able to "Edit" integrations in Integration Studio | Request 1641808  Incident  OCTIM19XW2496420 | Y | OT Corp IT (US24)  Salesforce (US26) | Y | OCTCR19XW2495657 | Brad Baughman |  | Bianca Voina | - 12MAY25 - UPDATE - Defect found with new 25.2 adapters not handling filters used by API calls resulting in 500 ERROR. - Edit & Create actions not working in UCMDB UI Integration Studio after upgrading Probes and deploying CP 25.2. - NOTE – Edit & Create worked after UCMDB upgrade to 25.2 but stopped after Probe and CP upgrades to 25.2 - Fix released in 25.2.1 |
| 3 | SMAX | HIGH | Not able to save a new field when given a "reference to" | Request 1668974  Incident 1671526 | Y | OpenText IT (US24) | Y | OCTCR19XW2495601 | Mei Chen |  | Vijay Kumar | - Regression, we added a validation to the workflow by mistake, which caused the problem: if a hidden field is referenced in the workflow, then the configuration can't be saved until we remove the related rules or uncheck the hidden attributes. - Fixed in 25.2.2 |
| 4 | SMAX | HIGH | Microsoft365EmailIntegration - Endpoint Token Expiry Issue after product release 25.2 | Request 1647123  Incident 1651831 | Y | OpenText IT  (US24) | ?? | OCTCR19XW2499311 | Carl Vankoughnett |  | Shirisha Kandhagatla | - Newly added integration endpoints have token expiring after several hours - Fix planned for 25.3 |
| 5 | SMAX | HIGH | Unable to retrieve Survey Result Analytic table from Odata connection in PowerBI  When trying to retrieve survey results in Survey, getting an error message | Request 1704060  Request 1704073  Request 1735086  Incident 1703985 | Y | Centra Health (US6)  US Steel (US6)  World Vision (AP10) | Y | OCTCR19XW2501653 | Carl Vankoughnett |  |  | - Confirmed regression - Hotfix request submitted - Applies to existing tenants, new field added in 25.2 for reporting SLA info but no upgrader added to support the modification for existing tenants |
| 6 | SMAX | MEDIUM | Japanese double-byte characters entered in the Description field cannot be saved when new rich text editor is enabled | [1710300 \| Request](https://us2-smax.saas.microfocus.com/saw/Request/1710300/general?TENANTID=488503157) | N | US7  Pre Sales | Y | OCTCR19XW2501549 | Ming-Yan Li |  | Chhaya Singh | - Issue can only be reproduced when new rich-text editor is enabled in application settings - workaround is provided:  To work around the isuse, you can add one new line in the end of rich text field such as Description field by clicking Enter in keyboard. |
| 7 | SMAX |  | Portal users are unable to view details of requests via my requests and via approval screens | Request 1872021  Incident 1876677 | Y | Linde (EU18) | Y | OCTCR19XW2518492 | Alin Zirbo |  | Ram Kiran Koka <rkoka@ [opentext.com](http://opentext.com/) > | - Caused by the number of ENTITY\_LINK fields on Request, due to the addition of CSM -related fields combined with customer using all custom fields - Reaches a PG limit on number of column in a query (32767) - Fixed in 25.2.2 HF4 and HF6 |
| 8 | SMAX | HIGH | SMAX offerings with audiences cannot be displayed/opened | Request 66328 (EU)  Request 1883116 | Y | Evonik (EU28)  TJSP (BR14) | Y | OCTCR19XW2520674 | Alin Zirbo |  | Gowtham S <gowthams2@ [opentext.com](http://opentext.com/) > | - The upgrader updating the EntitlementRuleDefinition table in 25.2 handles up to 250 records only - Workaround at DB level - Fixed in 25.2.2 HF7 |
| 9 | SMAX | HIGH | Strange behaviors with Integration Studio scenarios | Request 1882933  Request 1856402  Request 1894100  Request 1891258 | Y | Migros (EU8)  BV (EU8)  TJSP (BR14)  OT IT (US24) | Y | OCTCR19XW2519775 | Carl Vankoughnett  Waleed Mohamed |  | Mohit Joshi <mjoshi3@ [opentext.com](http://opentext.com/) > | - Caused by caching of the integration user used across various Integration Studio scenarios |
| 10 | SMAX | MEDIUM | Unable to use the "Export to PDF" function | Request 1883526 | Y | Linde (EU18) | Y | OCTCR19XW2519775 | Brindusa |  | Gowtham S <gowthams2@ [opentext.com](http://opentext.com/) > | - Caused by the number of ENTITY\_LINK fields on Request, due to the addition of CSM -related fields combined with customer using all custom fields - Reaches a PG limit on number of column in a query (32767) - Fixed in 25.2.2 HF7 |
| 11 | SMAX | HIGH | Unable to navigate to the next page in the Package module | Request1882270   Request 1882265 | Y |  | Y | OCTCR19XW2518615 | Sabithra |  | Chhaya Singh | - Regression - If all the modules are selected, the 'Next' button is hidden. However, it may become visible when you zoom out the page - Fixed in 25.4 |
| 12. | SMAX | HIGH | 'Suggested Solutions' and 'Possibly Related Requests' Buttons Overlapping with 'Solution' Field on Incident Record | Request 1913843 | Y |  | Y | OCTCR19XW2522185 | Sabithra |  | Chhaya Singh | - Regression - Caused by new rich text editor - When we press the "Suggested solutions " button on an incident record, it overlap with the "Solution" field, making them unusable. Also, We can't select the "X" button on the right, so we can't go back. |
| 13. | SMAX | MEDIUM | Switching the menu clears changes in previous menu | Request 1892798 | Y |  | Y | OCTCR19XW2518919 | Sabithra |  | Chhaya singh | - Regression - when in a request we make changes for example under the "general" tab,switch to the involved ci's and add one,then save.   	The changes made under general do not get saved. - Fixed in 25.4 |
| 14. | SMAX | MEDIUM | Self service portal users get an error message when they press the buttons 'Join Discussion' and 'View request' in the email notification | Request 1919136   Request 1913762   Incident 1917928 | Y |  | Y | OCTCR19XW2526048 | Sabithra |  | Chhaya singh | - Regression - Self service portal users get an error message when they press the buttons 'Join Discussion' and 'View request' in the email notification - It is working as expected in version 25.1. - Fixed in 25.4 |
