# ESM-25.1-Issue-List_689011325
## Hot Issues

| No. | Product | Priority | Issue Title | PCS Reference | Customer Encountered (Y/N) | Customer Name | Regression (Y/N) | Defect | CPE Owner | Cloud Ops Owner | R&D Owner | Status/Comments |
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| 1. | SMAX |  | Unable to access Agent UI - Context Filtering Error | Request 1454802, 1457845, 1452840, 1455119  Incident 1454828 | Y | US Steel (US6)  Centra Health (US6)  Seguros (US6)  Envirosuite (AP10) | Y | OCTCR19XW2460218 | [Wenying Zhu](https://confluence.opentext.com/display/~wzhu3) | [Sunny Xia](https://confluence.opentext.com/display/~sxia2) | [Xiaoning Li](https://confluence.opentext.com/display/~xli7) | - SAML users with Upn/login name capitalization differing in the Person record vs BO/IDM cannot access agent UI - Regression introduced by the Pendo support feature - Feb 10: Hotfix deployed on EU3/US7/US2/US6/AP10/US24/CA16/US26 |
| 2. | SMAX | HIGH | Unable to create new contacts | Request 1454868, 1461969  Incident 1455854 | Y | Catholic Education Parramatta (AP10)  Estafeta (US6) | Y | OCTCR19XW2462519 | [Pooja B](https://confluence.opentext.com/display/~poojab) |  | @Quanguo Yang | - When trying to create a contact record from Person grid, nothing happens - Feb 11: Workaround provided: explicitly assign (Role-View, Authorization Principal Resource-Create) to user |
| 3 | SMAX | HIGH | The Date/time of response submission format of the survey report is wrong | Request 1478318,  Incident 1478567 | Y | Terpel (US6) | Y |  | [Laurent Juvigny](https://confluence.opentext.com/display/~ljuvigny) |  |  | - When exporting the survey data, the date format contains "Uhr UTC" - Feb 17: reproduced on upgraded farms. |
| 4 | SMAX | HIGH | Endless loop detection of integration studio has some issues and does not work |  | ?? |  | Y | OCTCR19XW2465259 | [Ming-Yan Li](https://confluence.opentext.com/display/~mli3) |  | @Ding-Jun Chen | - Can have a significant impact on farm resource utilization, if scenarios don't have the relevant safety checks in place - Feb 20: Preparing hotfix to deploy with 25.1.1 farm upgrade on Dec 23 + another hotfix on 25.1.0 for already upgraded farms. |
