# Process-for-license_709426883
Here you can fine a centralized licensing provisioning documentation:

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Centralized Licensing Provisioning Documentation

## 1\. Where Licensing Provisioning Tickets Are Logged and Picked Up

Primary Source: MF SaaS Unified Tool (UT system)  
�� [MF SaaS Unified Tool](https://ut.ct-us2.saas.microfocus.com/sm/index.do)

\- Monitor emails from: [saas-support-do-not-reply@saas.microfocus.com](mailto:saas-support-do-not-reply@saas.microfocus.com) if the tickets are assigned to the user.

\- Look for subject lines like:  
"Ticket SR00389815 has been assigned to you - OrderFulfillment - UpdateAccount..."

\- Monitor Teams channel: ESM SaaS Order Provision Working Group

⚠️ Note 1: The new user must be added to the chat. Request access from an existing user in the chat

⚠️ Note 2: Ignore ad-hoc requests via Teams from Customer Success Managers (CSMs).

## 2\. Reference Documentation

Confluence Articles for basic knowledge:

\- [ESM Cloud Ops – New User Guide](https://confluence.opentext.com/pages/viewpage.action?spaceKey=ICSD&title=ESM+Cloud+Ops+-+New+User+Guide)

\- [ITOM ESM License Units Conversion](https://confluence.opentext.com/display/ICSD/ITOM+ESM+License+Units+conversion)

\- [ESM License Generation Detail](https://confluence.opentext.com/display/ICSD/ESM+license+generation+detail)

Control Tower:

\- [Control Tower Orders example](https://backoffice.saas.microfocus.com/home/bl/desktop.html?TENANTID=1#/ofs/orders/SB_712674)  
\- Using filters by Order ID, Account Name, or Product from “ More filters ” if known usually are mentioned in the UT ticket attachment.

![](plugins/servlet/benryanconversion)

## 3\. Required Access Accounts

Pre-requisites:  
✅ Get AWS access before BO access  
✅ Get INFRA account before Unified Tool access

All sections below refer to the New User Guide:

| Account Type | Section in Guide |
| --- | --- |
| AWS Console | #1 |
| INFRA | #11 |
| SaaS Unified Tool (UT) | #12 |
| PCS WW (SMAX) | #5.1 |
| PCS EU SMAX | #5.2 |
| X4X (Internal Cloud Service) | #6 |
| Suite-Admin Personal Accounts | #13 |

UCMDB JMX Access: Request account from Alin Zirbo

## 4\. Useful Links

Tool Link/Example

[Control Tower Homepage](https://backoffice.saas.microfocus.com/home/bl/desktop.html?TENANTID=1#/dashboard)

[Unified Tool Homepage (UT)](https://ut.ct-us2.saas.microfocus.com/sm/index.do)

SMAX BO - https://<farm-name>-smax.saas.microfocus.com/bo

OO BO - https://oo.<farm-name>-smax.saas.microfocus.com/autopass/ls/license/tenant

UCMDB JMX Console - https://cms.<farm-name>-smax.saas.microfocus.com/jmx-console/

CMS BO - https://cms.<farm-name>-smax.saas.microfocus.com/ucmdb-browser/?customerID=<tenant#>&auth=db

[X4X Agent Interface](https://us2-smax.saas.microfocus.com/saw/ess?TENANTID=202385354)

[License SharePoint](https://opentextcorporation.sharepoint.com/sites/MFI-SMAXSaaSDevOps/Shared%20Documents/Forms/AllItems.aspx?isAscending=false&id=%2Fsites%2FMFI%2DSMAXSaaSDevOps%2FShared%20Documents%2F2%2DESM%20SaaS%20Customer%2FLicense&sortField=Modified&viewid=250c668f%2D9c3b%2D4ad9%2Db164%2D3d6ac18e50c3)

[PowerBI License Status](https://app.powerbi.com/groups/me/reports/cf509ffe-325f-4c1b-a507-44b93e6d85ca/ReportSection83e2db59c3f5174e72d9?experience=power-bi)

## 5\. Licensing Provisioning Process

## Steps for SMAX & AMX Licensing

\- Open SaaS Unified Tool (UT)

\- Go to Service Catalog > Search Customer Request, open the SD# (e.g. SD00499039). Or if SR# known, open it directly.

\- Download attached.xls file

\- Extract the details:

- ESM farm, name of the customer, Tenant ID (correlated to CT Tenant ID) and identify the correct Tenant ID for ITOM products within PowerBI

\- Open SMAX BO for the correct farm

\- Locate Tenant ID or name of the customer

\- In Excel file the license row holds the xml information that needs to be uploaded in SMAX BO, by copying the xml information and store it locally in a new xml file.

(eg. customerName\_SMAX\_40\_Premium\_licenses\_prod.xml)

\- In SMAX BO:

- Licenses > Upload > Select environment and import the xml created previously.
- Confirm “Success” status

\- Option 1:

- Open the license uploaded, go to Allocation, use the Concurrent User or Names user license, Click on Allocate and Add to license pool

\- Option 2:

- Go to License-Pools and identify the customer’s pool or create a new pool
- Open the relevant License Pool > Assignments and select the license that was uploaded previously and add the Capacity and Tenant

\- Go to the customer tenant to double check the licenses added.

\- Take a screenshot and attach it to the UT ticket and Teams Channel for Tenant provisioning

\- Closing the UT ticket will close the Control Tower order automatically.

\- Customer notification:

- Use X4X -> Set License Renewal offering
- Fill in: Farm, Customer, Tenant ID, license details

\- Revoke the expired lienses:

- Bo > Tenants > Licenses > Select the license > Revoke & Save

\- Upload the Excel file,.xml and Screenshots to SharePoint.

## CMS Licensing (UCMDB)

Installation

\- Open the UT ticket & download the attachment

\- Open UCMDB JMX console using suite-admin credentials

\- Search: addLicenseToPool

- Enter the license key from the excel file
- Click Invoke

\- Check via viewLicenseCapacity

- Locate installed key
- In Allocation Form:
	- Set customerID = SMAX Tenant ID
		- NOTE: To identify the SMAX Tenant ID check the PowerBI link
		- Set featured (first in license block)
		- Enter full capacity

\- Alternatively use allocateLicenseCapacity

\- Validate via viewLicenseCapacity

## CMS License Check (UCMDB Validation)

\- Open CMS UCMDB in Browser

\- Log in using cms-admin/password from Parameter Store if existing, or smax-admin/password from the correct Farm

\- Click on question icon? -> About and check the Licenses and capacity
