# Upgrade-CMS-from-24.3-to-24.4_688996436
## Pre-upgrade tasks

Because of this defect: [Issue 2405372 - \[SaaS\]Customer startup fails due to having two references towards different repositories in Settings\_LDAP\_SETTING(ZA, PCS 1188476 )](https://internal.almoctane.com/ui/entity-navigation?p=97002/32001&entityType=work_item&id=2405372)

Please run the following statement from JMX-Console, executeQuery(**UCMDB:service=DAL services**):

> ```
> select * from urm_Resources where type='Settings_LDAP_SETTING' AND RESOURCE_ID !='ldap.setting.UCMDB'
> ```

If it returns any results, there are two options to follow next(either first or the second):

1\. Delete the inconsistency in db: for each of the returned RESOURCE\_ID, connect to the database and execute the below statement:

> delete from urm\_Resources where type='Settings\_LDAP\_SETTING' AND RESOURCE\_ID ='resource\_id\_from\_previous\_output'

2\. Add the param --add-exports=java.naming/com.sun.jndi.ldap=ALL-UNNAMED in values.yaml before the upgrade process.

For ucmdbserver deployment at the of additionalOpts, like this example:

> ucmdbserver:  
>   
> deployment:  
>   
> additionalOpts: -XX:HeapDumpPath=./runtime/log/java\_heapdump.hprof **\--add-exports=java.naming/com.sun.jndi.ldap=ALL-UNNAMED**  
>   
> database:  
>   
> dbName: cms\_ucmdb\_db  
>   
> schema: cms\_ucmdb\_schema  
>   
> user: cms\_ucmdb  
>   
> jvmXmxMemory: 14336

## Backup CMS before upgrade

Refer to the official CMS backup doc: [https://docs.microfocus.com/doc/SMAX/24.3/CmsBackUpManagedK8S](https://docs.microfocus.com/doc/SMAX/24.3/CmsBackUpManagedK8S).

## Perform CMS upgrade

Refer to the official [CMS upgrade doc](https://docs.microfocus.com/doc/SMAX/24.3/CmsUpgradeManagedK8S) to do the following steps:

1. **Download the new CMS charts package**
2. **Perform CMS version update**
3. **Troubleshooting: unable to access CMS UI after the upgrade**

## Post upgrade steps

The following steps are required because of the major version upgrade from Solr 8.x to Solr 9.x:

1. Run the following command to stop the Solr pod:
	```
	kubectl scale deployment itom-ucmdb-solr -n <namespace> --replicas=0
	```
2. Delete the **data** folder from the **nfs: data-volume/ucmdb/solr/data** file:
	1. Run the following command to navigate to the **NFS** path where the ucmdb persistent volumes are stored:
		```
		cd <nfs_path>/data-volume/ucmdb/solr
		```
		2. Run the following command to delete the **data** folder:
		```
		sudo rm -rf data
		```
3. Run the following command to start the Solr pod:
	```
	kubectl scale deployment itom-ucmdb-solr -n <namespace> --replicas=1
	```
4. Restart the UCMDB server:
	1. Run the following command:
		```
		kubectl scale -n NAMESPACE --replicas=0 statefulset/itom-ucmdb
		```
		2. Wait until both UCMDB pods (itom-ucmdb-0 and itom-ucmdb-1) are deleted, and then run the following command:
		`kubectl scale -n NAMESPACE --replicas=2 statefulset/itom-ucmdb      `

`How to check if reindex worked?`

- `Go to JMX-console under Topology Search Service and execute printStatusReportForAllCustomers:`
- `OK example(progress 100%):`

![](attachments/688996436/688996431.png)

- `NOT OK example(see last result null):`

![](attachments/688996436/688996432.png)

`If reindex was not run successful please use the below script to trigger the execution of reindex method from JMX for the entire farm(all customers):`

1\. get the script - contact Alin Zirbo

2.put the script and the jar on the cms efs at the path: cms\_data\_vol/ucmdb/server/conf/discovery/customer\_1

3[.cd](http://2.cd/) to customer\_1

4\. chmod 775 \*

5\. chown 1999:1999 \*

6\. edit the sts of itom-ucmdb and add for JAVA\_OPTS the next 3 lines

\-Dcom.sun.management.jmxremote.port=29601 -Dcom.sun.management.jmxremote.authenticate=false

\-Dcom.sun.management.jmxremote.ssl=false -Djava.rmi.server.hostname=localhost

\-Dcom.sun.management.jmxremote.rmi.port=29601

7.wait too be fully up

8.kubectl exec -it itom-ucmdb-1 -n cms -c itom-ucmdb -- /bin/bash -c "bash /ucmdb/conf/discovery/customer\_1/status.sh reindex\_all localhost"

9\. check the results.txt from customer\_1 folder (cat results.txt)

10\. Share the results.txt from each farm with Diana Pop(dpop@ [opentext.com](http://opentext.com/))

[cmdline-jmxclient-0.10.3-patched.jar](#)

[status.sh](#)
