# Request-ESM-Products-Internal-Licenses_686070421
## Introduction

This document describes how to request and apply the internal licenses obtained from the IRL (Software Entitlements Management System) platform. In the current practice, the internal license is deployed to the production farm by default and automatically assigned to the tenant during automated tenant provision. The Cloud Ops team needs to keep the internal production license up to date during daily operations.

## 1\. Request an ESM product internal license

##### 1.1. Access the ILR portal

The ILR page is: [https://sld.prod.corpcloud.opentext.com/semsui/ilr](https://sld.prod.corpcloud.opentext.com/semsui/ilr) and it is accessible using the Micro Focus credentials.

Select **Product Item** as **Product Name**.

<List ESM Product Name Search Key words>

##### 1.2. Search for the product

**a. SMAX**

For SMAX, search for the phrase: ***Service Management Automation***.  
Select the option shown in the below picture and click ***Add***. Then add the necessary capacity, the max. is 2000.

Hint: Choose ***Service Management Automation Suite Premium - Asset Manager Enterprise Suite 1 Concurrent User E-LTU - ITSMA-AMCC***.  
  
![](attachments/686070421/686070394.png)

**b. HCMX**

For HCMX, search for the phrase: ***Hybrid Cloud Management*.**  
Select the option shown in the below picture and click ***Add***. Then add the necessary capacity, the max. is 2000.  
Hint: Choose for NON-PROD: ***Hybrid Cloud Management X 1 Unit for Micro Focus SaaS Internal Use Only*** and for PROD: ***Hybrid Cloud Management X 10 Unit Sub SW E-LTU***  
![](attachments/686070421/686070398.png)

**c. OO**

For OO, search for the phrase: ***Operations Orchestration***.  
Select the option shown in the below picture and click ***Add***. Then add the necessary capacity, the max. is 2000.

Hint: Choose ***Operations Orchestration - Operations Orchestration Concurrent Workflow Sub SW E-LTU.*  
![](attachments/686070421/686070399.png)**

**d. UCMDB (CMS)**

For UCMDB, search for the phrase: ***Universal Configuration Management*****.**  
Select the option shown in the below picture and click ***Add***. Then add the necessary capacity, the max. is 2000.

Hint: Choose ***Universal Configuration Management - Universal Discovery 100 Premium Unit SaaS for OpenText Internal Use.*  
![](attachments/686070421/686070400.png)**

Amount screen sample:

![](attachments/686070421/686070401.png)

##### 1.3. Submit the Internal License Request

Once the product chosen and the quantity entered, the request may be submitted with the **Submit** button. This will result in an order link displayed on the screen. For later reference, save it in a proper place.![](attachments/686070421/686070402.png) Once submitted, the request may be opened in SLD (Software Licensing and Download) portal using the order link. The SLD portal may be opened only in Incognito browser mode.

## 2\. Download the ESM licenses

2.1. Either by using the link obtained on step #1.3 above, or by accessing the SLD portal > Entitlements section and setting a filter on the order number, it leads to this page:  
![](attachments/686070421/686070403.png)  
2.2. In order to use a license, it needs to be activated. For that, click the button behind the blue word ***Activate***. It will lead to this screen:

![](attachments/686070421/686070404.png)  
2.3. Once the product's activation started, select the lowest option in the list, and fill in the version, i.e. the latest one, and the quantity.

On the same screen, set a Target Name to this license activation and mind the options available here, fill in the Locking Info, and the operator email address. Click ***Next***.

2.4. Once the activation submitted, the screen will display the license file (like \*\*.xml,\*\*.dat...) that may be downloaded or sent to the operator's email address.

## 3\. Apply the ESM products licenses

##### a. SMAX and HCMX

a.1. In order to provision SMAX or HCMX licenses, login to BO using the personal *suite-admin-john* credentials from the regular BO., e.g. default link: *https://<ESM-farm>- [smax.saas.microfocus.com/bo](http://smax.saas.microfocus.com/bo)*

and open the **LICENSES** main menu. **![](attachments/686070421/686070406.png)** a.2. Choose the **U** **pload licenses** button and:

a.3. Select the PROD or NON-PROD environment

a.4. Import the.xml for SMAX or.dat for HCMX license file to it. Wait until the table with the imported license shows up and the status "Success". Check the Lock Code. Click ***OK***.  
**![](attachments/686070421/686070408.png)**

a.5. In the same BO **LICENSES** main menu, the licenses may be added to a certain pool, once selected and assigned its type(s) (concurrent or named users).

##### b. UCMDB (also known as former CMS)

b.1. In order to provision UCMDB / CMS (UD) license, log into the JMX console page using the personal *suite-admin-john* credentials from the regular BO., default link: *https://cms.<farm-name>-smax.saas.microfocus.com/jmx-console/*

and search for the **addLicenseToPool** method. Note that this applies to all UD SaaS licenses, including Premium license, Asset and CI management license, DFP connection license.**![](attachments/686070421/686070409.png)** b.2. Enter the ***licenseKey*** string in the **Value** field and press **Invoke.**

License key string sample: 9D99 CAAA H9PQ 8HWY UAAE LGWN 79JL 297H AELC NEFA DXAU 2CSM GHTG L762 DMV7 FCNA KJVT D5KU FGVW DWZ5 LL9K 746W KLAJ 9X68 5N35 XUEG HUTQ UYRP 2X29 D7QU BGEK PK9S FWF8 HALJ 6SDU C2ZB MXRU L9KM PVBR KN8Q NZTH NM2G EJTG XK3M VYL2 7NDK WZVT 7J5B 7WWM 492Z ASS2 KTBG 5YS8 92WR RPKQ NDPQ WGRK FC8W 65Q8 YTCV 4ZQJ YVFZ MQH5 TFC6 G8R3 FPDR MJ7X 3HWJ R4R4 HDBU 9J6C 9SGL 8WSQ FGYB VCEE 9NBD 628K YJQ5 8AUE 97S6 BKS8 NXZQ DJR4 QDXZ X477 UG3M FJVU 9RSF DSVP ZRZA TRT6 VL3A 5FGF JRXR D5R7 YTN7 3F38 MMC9 J6LB 42CD SCDW QQWU TJHY 35GJ F6PE 5WL9 XQ2S S87V FUVN TCGF "1d8ebf97-85f3-48db-947c-bb68018f6c46 ILR-UDSAASPREM 24.2 Universal Discovery 100 Premium Unit SaaS for Micro Focus Internal Use"

![](attachments/686070421/686070411.png)

![](attachments/686070421/686070412.png)

##### c. OO

c.1. In order to provision OO licenses, log into the OO portal for Autopass, using the personal *suite-admin-john* credentials from the regular BO, default link: *[https://oo.<farm-alis>-smax.saas.microfocus.com/autopass/ls/license/tenant](https://oo.us7-smax.saas.microfocus.com/autopass/ls/license/tenant "https://oo.us7-smax.saas.microfocus.com/autopass/ls/license/tenant")* and go to top-left **burger** menu, choose **LICENSE** and then **Install**.

**![](attachments/686070421/686070414.png)**

![](attachments/686070421/686070415.png) In order to add OO licenses to a specific customer, go to the **VIEW** top menu, select the just installed license, mind the start date and the expiration date. E.g.:

![](attachments/686070421/714308968.png)  
Press the **Assign** button and populate the requested info before **Submitting** it:

![](attachments/686070421/714308969.png)

Use the "Default Expiry Date" in order to copy the expiration date from the "Expiry Date" for this license provisioning.

## Attachments:

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