# ESM-Cloud-Ops---New-User-Guide_686088242
## Overview

This page provides a guidance for new member in ESM Cloud Ops team.

## System Access

| # |  | Links | Admin | Comments |
| --- | --- | --- | --- | --- |
| 1. | AWS Console login | [AWS Console Login](http://awslogin.publiccloud.microfocus.net/)  [Request access to AWS account from IGA portal](Request-access-to-AWS-account-from-IGA-portal_686074273.html) for the ESM, Aviator and DCA AWS accounts listed [here](https://confluence.opentext.com/display/ICSD/ITOM+Cloud+AWS+Account+Overview). IGA link [here](https://stackc.iga.cyberresprod.com/).  For ESM Cloud Ops Engineer please request access with role " **Fed\_Account\_ESM\_SaaS\_Ops** " | [Sajith Kumar A R](https://confluence.opentext.com/display/~ssajith) | AWS Account Owner will approve the access request  MF account to login |
| 2. | ITOM Cloud Service Delivery Wiki | [ITOM Cloud Service Delivery](https://confluence.opentext.com/display/ICSD)  [How to get an Opentext Confluence account](How-to-get-an-Opentext-Confluence-account_688987796.html) | [Sajith Kumar A R](https://confluence.opentext.com/display/~ssajith) | ITOM CSD Wiki Space  OT Confluence account to login |
| 3. | Cloud DevOps Sharepoint | [https://opentextcorporation.sharepoint.com/sites/MFI-SMAXSaaSDevOps/SitePages/Home.aspx](https://opentextcorporation.sharepoint.com/sites/MFI-SMAXSaaSDevOps/SitePages/Home.aspx) | [Sajith Kumar A R](https://confluence.opentext.com/display/~ssajith)  [Boglarka Ronai](https://confluence.opentext.com/display/~bronai) | Team's SharePoint  OT account to login |
| 4. | Add New User to PDL | - ITOM Cloud Service Team <ITOMCloudServiceTeam@ [opentextcorporation.onmicrosoft.com](http://opentextcorporation.onmicrosoft.com/) > - ITOM Cloud Service ESM Team <ITOMCloudServiceESMTeam@ [opentextcorporation.onmicrosoft.com](http://opentextcorporation.onmicrosoft.com/) > - ITOM Cloud Service SO Team <ITOMCloudServiceSOTeam@ [opentextcorporation.onmicrosoft.com](http://opentextcorporation.onmicrosoft.com/) > - ITOM Cloud Services APM Team <ITOMCloudServices [APMTeam@opentextcorporation.onmicrosoft.com](mailto:APMTeam@opentextcorporation.onmicrosoft.com) > | [Boglarka Ronai](https://confluence.opentext.com/display/~bronai) | Team PDL |
| 5.1. | PCS (Proactive Customer Support) - SMAX | [https://pcs.saas.microfocus.com/](https://pcs.saas.microfocus.com/) | [Brindusa Kevorkian](https://confluence.opentext.com/display/~bkevorkian)  [Sajith Kumar A R](https://confluence.opentext.com/display/~ssajith) | To handle customer service request  OT account to login |
| 5.2. | PCS EU SMAX | [https://pcs-eu.saas.microfocus.com/saw/Requests](https://pcs-eu.saas.microfocus.com/saw/Requests) | [Alin-Bogdan Zirbo](https://confluence.opentext.com/display/~azirbo) | To handle EU customer service request   OT account to login |
| 6. | X4X (Internal Cloud Service) - SMAX | [https://us2-smax.saas.microfocus.com/saw/ess?TENANTID=202385354](https://us2-smax.saas.microfocus.com/saw/ess?TENANTID=202385354) | [Sajith Kumar A R](https://confluence.opentext.com/display/~ssajith) | Tenant Provision, Unplanned change requests  OT account to login |
| 7. | ESM SaaS RnD Basecamp | [https://3.basecamp.com/4227251/projects/19597039](https://3.basecamp.com/4227251/projects/19597039) | [Sajith Kumar A R](https://confluence.opentext.com/display/~ssajith) | Tasks assignment & tracking  Basecamp account to login |
| 8. | ESM Cloud Ops Tooling | Jenkins: [https://saas-ops.itsma-ng.net/](https://saas-ops.itsma-ng.net/)  System health Page Ops Console: [http://smax-health.saas.microfocus.com/ops](http://smax-health.saas.microfocus.com/ops)  Logging farm: | [Maricel Plesuvu](https://confluence.opentext.com/display/~mplesuvu) | AWS Cognito user account to login  For Jenkins, System Health Page Logging farm, etc |
| 9. | ESM Cloud Ops Favorites | [SaaS Favorites](https://rndwiki.houston.softwaregrp.net/confluence/display/SMAXaaS/SaaS+Favorites) (To be updated) | N/A | All in one link page for SaaS |
| 10. | INFRA account | Steps:  1\. Request your manager's approval, e.g. Shen Wei, Florin Pavel, via email and have it saved as.msg.   2\. Log a ticket in Self Service using the offering "Domain Management": [https://us2-smax.saas.microfocus.com/saw/ess/requestTracking/9465777?TENANTID=734262997](https://us2-smax.saas.microfocus.com/saw/ess/requestTracking/9465777?TENANTID=734262997)   Inside the ticket add:   2.1. the approval from step #1   2.2. the attached [OpenText SaaS disclaimer.pdf](attachments/686088242/702037978.pdf) filled in   2.3. the attached [Infra Access Request.docx](attachments/686088242/702037980.docx) properly filled in.   3\. The password will expire every 3 months. For that, use the instructions in the attached [INFRA account password reset.txt](attachments/686088242/702038073.txt). | [Florin Pavel](https://confluence.opentext.com/display/~fpavel) [Sajith Kumar A R](https://confluence.opentext.com/display/~ssajith) | Use this [offering](https://us2-smax.saas.microfocus.com/saw/ess/offeringPage/17746?query=domain%20management&TENANTID=734262997) on this SMAX. E.g. #9465777. |
| 11. | SaaS Unified Tool | [https://ut.ct-us2.saas.microfocus.com/sm/index.do](https://ut.ct-us2.saas.microfocus.com/sm/index.do)  Once the INFRA account created, the access to UT may be requested. For that, log a ticket in Self Service using the offering "Domain Management": [https://us2-smax.saas.microfocus.com/saw/ess/requestTracking/9465777?TENANTID=734262997](https://us2-smax.saas.microfocus.com/saw/ess/requestTracking/9465777?TENANTID=734262997) and specify that the INFRA account too. E.g. "Kindly grant me access to SaaS Unified Tool: [https://ut.ct-us2.saas.microfocus.com/sm/index.do](https://ut.ct-us2.saas.microfocus.com/sm/index.do) with the same rights like wei.shen2. I already have an INFRA account enabled with the ID: Username: Adina.Lehene"  Note: Every 3 months the password expires. In order to reset it, follow A) or B):   A) Use this link to change your password: [Password Reset Tool](https://10.208.15.14/RDWeb/Pages/en-US/password.aspx), while using **CheckPoint VPN.   **B) Contact: [MFI-PSDC-Service-Center@opentext.com](mailto:MFI-PSDC-Service-Center@opentext.com) or [sbiswal@opentext.com](mailto:sbiswal@opentext.com). | @MFI-PSDC-Service-Center@opentext.com  [Saswati Biswal](https://confluence.opentext.com/display/~sbiswal) | Use this offering on this SMAX. E.g. #9498890. |
| 12. | BO (BackOffice) | https://<farm-name>- [smax.saas.microfocus.com/bo](http://smax.saas.microfocus.com/bo)   In order to log into BO, use the suite-admin generic or the suite-admin-personal account.  The suite-admin generic account's credentials are found in the proper AWS Parameter Store account, according to this table [Suite-admin generic accounts credentials.xlsx](attachments/686088242/703392717.xlsx) (see column K).      Steps to create a suite-admin-personal accounts:   0\. Log into the proper [AWS account](https://authenticate.microfocus.net/nidp/app/login?id=MultiGenericAA&sid=0&option=credential&sid=0&target=https%3A%2F%2Fauthenticate.microfocus.net%2Fnidp%2Fsaml2%2Fidpsend%3FPID%3Dawslogin.publiccloud.microfocus.net) in order to retrieve the correspondent farm's suite-admin credentials according to the table mentioned above.   1\. Log into the target farm's BO as suite-admin with the credentials retrieved from the Parameter store of the AWS correspondent farm.   2\. Go to Users.   2.1. Create a new user with the role of suite-admin and the format   *suite-admin-john*   2.2. Open any tenant.   2.3. Go to IDM. Press once again "Organizations".   2.4. Filter the categories by "sysbo" and choose it.   2.5. Go to "Groups".   2.6. Select and open the "Administrators" group.   2.7. Add the newly created suite-admin-user into the *Administrators* group. |  | AWS access is a prerequisite. |
| 13. | IRL (Software Entitlements Management System) | [https://sld.prod.corpcloud.opentext.com/semsui/ilr](https://sld.prod.corpcloud.opentext.com/semsui/ilr) |  | MF main credentials |
| 14.1. | SLD (Software Licenses and Downloads) | [https://sld.microfocus.com](https://sld.microfocus.com/) (web browser private mode)   In order to create an account:   1\. Use the @ [microfocus.com](http://microfocus.com/) email address   2\. In order to confirm the account and receive its password, log a service request on the tenant: [https://us2-smax.saas.microfocus.com/saw/ess/requestTracking/36283818?TENANTID=973580388](https://us2-smax.saas.microfocus.com/saw/ess/requestTracking/36283818?TENANTID=973580388)   or   contact the team: [SLD\_SUP\_TEAM@opentext.com](mailto:SLD_SUP_TEAM@opentext.com); contact people: [halla2@opentext.com](mailto:halla2@opentext.com), [apalakuru@opentext.com](mailto:apalakuru@opentext.com)   3\. Once the registered account confirmed and the initial password received, reset the password. | [SLD\_SUP\_TEAM@opentext.com](mailto:SLD_SUP_TEAM@opentext.com)      @Hari Kishan Naidu Alla   @Akhilesh Palakuru | MF email and dedicated pwd |
| 14.2. | Software Licensing and Download | [https://sld.microfocus.com](https://sld.microfocus.com/) |  | Use this [offering](https://us2-smax.saas.microfocus.com/saw/ess/offeringPage/1239784?TENANTID=973580388) on this SMAX, via incognito browser. |
| 15. | PHT GitLab repo | Older ref. Confl. art.: [Build Hub Contact#RequestGitLabSupport](https://confluence.opentext.com/display/UBMT/Build+Hub+Contact#BuildHubContact-RequestGitLabSupport)   SaaS: [https://gitlab.otxlab.net/csd/esm-cloud/smax-saas-ops/esm-waf](https://gitlab.otxlab.net/csd/esm-cloud/smax-saas-ops/esm-waf)   RnD: [https://gitlab.otxlab.net/itom/itsma-x/esm-waf](https://gitlab.otxlab.net/itom/itsma-x/esm-waf) | RnD PHT: [Raluca Prodan](https://confluence.opentext.com/display/~rprodan)   RnD CSD: [Raluca Prodan](https://confluence.opentext.com/display/~rprodan) |  |
| 16. | Prisma | Prisma link: [https://app.prismacloud.io/home/runtime](https://app.prismacloud.io/home/runtime)   In order to create an account:  1. Go to [Commercial Systems Access Workflow (opentext.com)](https://intranet.opentext.com/intranet/llisapi.dll/displayform/2001/18828385/3077721/141992044/20740378/110054872/214218608/214203932/?viewid=220171445&readonly=true&sedit=false&objId=214220329&objAction=EditForm&nexturl=https%3A%2F%2Fintranet%2Eopentext%2Ecom%2Fintranet%2Fllisapi%2Edll) 2. Under "Department", select "Network Operations" 3. Under "Access Type", "Select Individual Systems" 4. Under Access Information, select "Info Sec" 5. Under "Security Tools", type "PrismaCloud - please copy the access from..." 6. Under "Reason", type "Provide the justification for your request". |  |  |

## Product related knowledge

| Index | Status | Issues | Comments |
| --- | --- | --- | --- |
| What is SMA? | ![(tick)](images/icons/emoticons/check.svg) |  | - [GO through the videos of our product](https://rndwiki.houston.softwaregrp.net/confluence/display/SMA/Generic+Product+Knowledge) - [Youtube Introduction](https://www.youtube.com/watch?v=EY00wNqDkso) - [Youtube In-depth Overview](https://www.youtube.com/watch?v=aOzzhy7izX8) |
| What is ESM? (Enterprise Service Management) | ![(tick)](images/icons/emoticons/check.svg) |  | - [Youtube Introduction](https://www.youtube.com/watch?v=2lhczXokuy8) - [Microfocus Official description](https://www.microfocus.com/en-us/what-is/enterprise-service-management) |
| AWS 10 minutes tutorial series | ![(tick)](images/icons/emoticons/check.svg) |  | - [Link](https://aws.amazon.com/getting-started/tutorials/) |
| Get familiar with AWS | ![(tick)](images/icons/emoticons/check.svg) |  | - [Safari](https://www.safaribooksonline.com/learning-paths/learning-path-amazon/9780135116548/) course (First 8 Chapter) (No longer available after Nov 17th, 2023) - [LiveSession 2nd Edition](https://learning.oreilly.com/videos/amazon-web-services/9780135581247/) Use [this link](https://opentextcorporation.sharepoint.com/:f:/s/MFI-SMAXSaaSDevOps/EpzYHAhEhoFDkx_D_ykzgNMBjBu2S4PC-HiQchaJHpoyxA?e=ULSxUf) if previous one is not working. |
| Get familiar with Kubernetes and docker | ![(tick)](images/icons/emoticons/check.svg) |  | - [Learning Docker](https://www.linkedin.com/learning/learning-docker-2/why-create-containers-using-docker?u=16620580) (No longer available after Nov 17th, 2023)   	[Learning Kubernetes](https://www.linkedin.com/learning/learning-kubernetes/how-to-use-the-exercise-files?u=16620580) (No longer available after Nov 17th, 2023) |
| Get familiar with SMA | ![(tick)](images/icons/emoticons/check.svg) |  | - [Overview](https://docs.microfocus.com/itom/ITOM:Service_Management_Automation/Home) - [List of products](https://docs.microfocus.com/?ITSMA) |
| Setup a production level environment on AWS | ![(tick)](images/icons/emoticons/check.svg) |  | - [Link](https://docs.microfocus.com/doc/SMAX/24.4/EKS) |
| Maintain an EKS solution |  |  |  |

## ESM SaaS Specific knowledge

| Index | Status | Issues | Comments |
| --- | --- | --- | --- |
| ESM SaaS Architecture (Legacy Landing Zone) | ![(tick)](images/icons/emoticons/check.svg) |  | 1. [Recording](https://web.microsoftstream.com/video/7a02725a-9d73-4552-81f7-07fc89dc2237) |
| ESM SaaS session to ESM teams which are relatively new to SaaS operation model | ![(tick)](images/icons/emoticons/check.svg) |  | 1. [Session 1](https://microfocusinternational-my.sharepoint.com/:v:/g/personal/deepak-kalathil_perazhi_microfocus_com/ERhV3ddNmhVBjg-BR-SAhIsBPon0Qfs030KqXU4Al8msBA?e=voDI7d) 2. [Session 2](https://microfocusinternational-my.sharepoint.com/:v:/g/personal/deepak-kalathil_perazhi_microfocus_com/EeqXCCh51lVIuVXMGgh78R4Bp93xXTWl2zqc-dX71SO1Dg?e=AmnAt6) 3. [Slides](https://microfocusinternational.sharepoint.com/:p:/s/SMAXSaaSDevOps/EYQJYJEMUThFir1YGzHB5m0BgxEF_RQUXSWVZHhUw-XYhg?e=cZe5UQ) |
| SaaS Collaborations with ADM Group |  |  | 1. Session 1 2. Session 2 |

## Advanced knowledge

| Index | Status | Issues | Comments |
| --- | --- | --- | --- |
| Kubernetes Internals  1. Node / Pod 2. Kubectl (Client) 3. Kubelet 4. API Server 5. Ingress 6. Daemonset/Statefulset/Pod/Deployment/ReplicationController 7. Configmap 8. ETCD 9. Service/Load balancing /Network 10. PV (Storage) |  |  | 1. [https://kubernetes.io/docs/home/](https://kubernetes.io/docs/home/) 2. [Kubernetes in action](https://www.safaribooksonline.com/library/view/kubernetes-in-action/9781617293726/) |
| Partner Training |  |  | [Partner Training(Chinese)](https://rndwiki.houston.softwaregrp.net/confluence/pages/viewpage.action?title=Partner+Training&spaceKey=SMA) |
|  |  |  | [How to generate short term key for programmatic access to AWS account or role](https://rndwiki.houston.softwaregrp.net/confluence/display/SMA/How+to+generate+short+term+key+for+programmatic+access+to+AWS+account+or+role) |
| How to solve CDF/Suite issues in real world? |  |  |  |
| Docker |  |  | [Latest Docker doc](https://docs.docker.com/get-started/overview/)  [Docker 1.13 doc](https://docs.docker.com/v1.13/) |
| Cloud related knowledge |  |  | [AWS in Action](https://learning.oreilly.com/library/view/amazon-web-services/9781617295119/) |
| Master Cloud-Native Infrastructure with Kubernetes |  |  | Training materials from [LinkedIn Learning](https://www.linkedin.com/learning/paths/master-cloud-native-infrastructure-with-kubernetes?u=16620580) (No longer available after Nov 17th, 2023) |
| Business domain knowledge - ITIL |  |  | ITIL docs |
| CDF APIs |  |  | 1. https://<FQDN>:5443/suiteInstaller/swagger-ui.html 2. [Sample](https://docs.microfocus.com/itom/ITOM_Container_Deployment_Foundation:2018.08/Administer/Change_the_external_access_hostname) to connect to swagger ui. (From Step 2) |
| CDF documentation |  |  | [doc](https://rndwiki.houston.softwaregrp.net/confluence/display/sharedservices/Documentation+v2018.08) |
| Point Product APIs |  |  | 1. xservice: [https://<FQDN>/v10/help/en/full/Content/8000\_DeveloperGuide/ApiRESTIntro.htm](https://jh-test7.itsma-ng.net/v10/help/en/full/Content/8000_DeveloperGuide/ApiRESTIntro.htm) 2. IDOL: |
| Product Knowledge - SM |  |  | [Service Manager 9.61](https://docs.microfocus.com/SM/9.61/Codeless/Content/Home.htm)   [Service](https://www.youtube.com/watch?v=tdm1njlFCLU) [Manager 9.40 Capability Overview](https://www.youtube.com/watch?v=tdm1njlFCLU) (Video) |
| Product Knowledge - X |  |  | [Old Saw document](https://saw.saas.hpe.com/help/en/full/Content/Home/ServiceAnywhereHomePage.htm)   X document:   [https://<FQDN>/v10/help/en/full/Content/8000\_DeveloperGuide/ApiRESTIntro.htm](https://jh-test7.itsma-ng.net/v10/help/en/full/Content/8000_DeveloperGuide/ApiRESTIntro.htm) |
| Product Knowledge - IDOL |  |  | [Get Start](https://www.microfocus.com/documentation/idol/IDOL/Servers/IDOLServer/11.0/Guides/pdf/English/IDOL_11.0_GettingStarted_en.pdf)   [IDOL Expert](https://www.microfocus.com/documentation/idol/IDOL/Servers/IDOLServer/11.0/Guides/html/English/expert/index.html)   [Other IDOL documents](https://www.microfocus.com/documentation/idol/IDOL_11_0/)  IDOL introduction on 2018.08 by Sean Blanchflower   [Video](https://web.microsoftstream.com/video/1b3f943a-9231-4912-993e-63c53831a3a0) [Slides](https://microfocusinternational-my.sharepoint.com/:b:/g/personal/sean_blanchflower_microfocus_com/EYso5J-VMZ5Dju5Og4Tk_vUBaCES0RHZOqGhyVc7g0EBwg?e=i3uo0Y) |
| AWS OpenSearch based ELK |  |  | 1. [Recording](https://microfocusinternational-my.sharepoint.com/:v:/g/personal/wei_shen2_microfocus_com/EfPtYTQyvkFJldhgoGk4cVMBnM_xmzCpX7k8C9I4ey8mwg) 2. [Slides](https://microfocusinternational.sharepoint.com/:p:/t/ITSMA/EUZtcs8d9MNFr8NnMX_qLR8BD_BmpLCSGlaIbfMWvaW1AA) 3. [Provisioning](https://rndwiki.houston.softwaregrp.net/confluence/display/SMA/Provision+AWS+OpenSearch+based+ELK) 4. [How to support ELK log analytics](https://rndwiki.houston.softwaregrp.net/confluence/display/SMA/How+to+support+ELK) |
| Request Infra MMS account to access SiteScope |  |  | [https://us2-smax.saas.microfocus.com/saw/ess/offeringPage/17746?TENANTID=734262997](https://us2-smax.saas.microfocus.com/saw/ess/offeringPage/17746?TENANTID=734262997)  Domain Services Options: Active Directory/Account Services; Domain Name: Infra.mms; Request Service On: Personal Account;  Select Action: Create |

## Much Further knowledge

<table><colgroup><col> <col> <col> <col></colgroup><tbody><tr><th>Index</th><th>Status</th><th>Issues</th><th>Comments</th></tr><tr><td colspan="1">Micro Focus Reference Architecture</td><td colspan="1"></td><td colspan="1"></td><td colspan="1"><a href="https://web.microsoftstream.com/video/aa3110cb-45a9-403b-8899-a26dbb1137a5">Video</a><br><a href="https://microfocusinternational.sharepoint.com/:b:/s/Product/cpohub/ESuqutcGRpFKhjM31zj7iqwB05p0omcmNrLEGiSBnjpAnA?e=stFyr4">Slides</a></td></tr><tr><td colspan="1"></td><td colspan="1"></td><td colspan="1"></td><td colspan="1"></td></tr></tbody></table>
