# Assign-PCS-Cloud-Service-Request-to-Cloud-Ops-Group_684946781
## Introduction

## Assign Cloud Service Request in PCS

As you know our SaaS customer will submit both Service Request and Support Request to request all kinds of Cloud Service. Normally such Cloud Service request will be handled by Cloud Ops team with pre-defined Ops runbook.

When you assign the PCS ticket to “ **SD:ESM SaaS Ops** ” group please ensure such request are related with pre-defined Cloud Service list.

![](attachments/684946781/684946790.png)

You need also to change the field “ **Classification -> Service** ” to select the appropriate service to clarify the purpose of the service request.

![](attachments/684946781/684946789.png)

If the customer request is not that clear, please ensure all clarification is done before assign the case to Cloud Ops group. This will help to improve the efficiency of case handling.

If the customer request service is not in the list, please contact [Wei Shen](https://rndwiki.houston.softwaregrp.net/confluence/display/~wei.shen2@microfocus.com) [Brindusa Kevorkian](https://rndwiki.houston.softwaregrp.net/confluence/display/~brindusa.kevorkian@microfocus.com) for further clarification.

## PCS Cloud Service Dashboard

[https://app.powerbi.com/groups/fac06a69-6340-4715-b8fe-4bdc0ca9af14/reports/7a59b943-4ea1-42db-ad28-ad588614c918/ReportSectionb16be4fb47c90e542096?experience=power-bi](https://app.powerbi.com/groups/fac06a69-6340-4715-b8fe-4bdc0ca9af14/reports/7a59b943-4ea1-42db-ad28-ad588614c918/ReportSectionb16be4fb47c90e542096?experience=power-bi)

![](attachments/684946781/684946791.png)

## Introduction

## Attachments:

[image2023-11-20\_13-29-5.png](attachments/684946781/684946789.png) (image/png)  
[image2023-11-20\_13-29-32.png](attachments/684946781/684946790.png) (image/png)  
[image2023-11-22\_21-16-19.png](attachments/684946781/684946791.png) (image/png)
