Auto-sync: 2026-04-22 20:55

wiki/overview.md

@@ -11,9 +11,13 @@ The wiki covers two major multi-agent frameworks: **The Agency** (agency-agents)
 
 **[[phone-based-personal-assistant]]**：通过 ClawdTalk + Telnyx 将任意手机变成 AI 助理语音入口——拨打电话即可与 [[OpenClaw]] 对话，支持日历查询、Jira 任务更新、网络搜索等技能，无需智能手机 App 或浏览器，覆盖驾驶、步行等双手占用场景。与 [[multi-channel-assistant]] 互补：文字入口覆盖图文交互，语音入口覆盖无屏场景。
 
+**[[multi-channel-customer-service]]**：基于 [[OpenClaw]] 的企业级多渠道 AI 客服统一收件箱——整合 WhatsApp Business、Instagram DMs、Gmail 和 Google Reviews 至单一 AI 驱动的收件箱，AI 自动识别消息意图（FAQ/Appointment/Complaint/Review）并匹配对应处理策略，语言自动检测匹配客户语言（ES/EN/UA），支持 Test Mode 演示而不影响真实客户。餐厅实测响应时间从 4+ 小时降至 2 分钟以内，80% 咨询自动处理。与 [[multi-channel-assistant]] 互补——后者面向个人助理多渠道入口，前者面向企业客服场景。
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 **Inbox De-clutter**：基于 [[OpenClaw]] 的 Newsletter 自动整理方案——每天 20:00 通过 Cron Job 阅读过去 24 小时的新邮件，生成精华摘要并附原文链接，根据用户反馈持续学习偏好。需前置 Gmail OAuth Setup。与 [[custom-morning-brief]] 属同一 Cron Job + AI 摘要模式的 Newsletter 垂直场景。与 [[email-triage]] 属同一方法论的不同实现。
 
-Key concepts: [[Email Triage]], [[Newsletter Digest]], [[Preference Learning]], [[Cron Job]], [[Multi-Agent Coordination]], [[Multi-Tool Integration]], [[MCP Tool Interface Design]], [[Workflow Architecture]], [[Shared Memory Architecture]], [[Private Context]], [[Single Control Plane]], [[Scheduled Task Flywheel]], [[Parallel Agent Execution]], [[Topic-Based Routing]], [[Voice Interface]], [[Telephony Integration]], [[PM Delegation Pattern]], [[CEO Pattern]], [[Shared State Coordination]], [[Git-as-Audit-Log]], [[Dynamic-Dashboard]], [[Alerting]]
+**[[Second Brain]]**：基于 [[OpenClaw]] 的个人第二大脑记忆捕获系统——通过短信/Telegram/Discord 零摩擦捕获任何内容（\"Remind me to read a book...\"），OpenClaw 永久记忆存储所有对话，Next.js 可搜索仪表盘提供全局检索，Cmd+K 跨所有记忆/文档/任务全局搜索。核心洞见：**捕获像发短信一样简单，检索像搜索一样简单**。无需文件夹、无需标签、无需复杂组织——文本加搜索足矣。OpenClaw 的累积记忆系统使 AI 随时间变得越来越强大，用户从手机发消息就能在电脑端构建内容。灵感来源：Alex Finn 的 YouTube 视频、Tiago Forte 的《Building a Second Brain》。
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+Key concepts: [[Email Triage]], [[Newsletter Digest]], [[Preference Learning]], [[Cron Job]], [[Multi-Agent Coordination]], [[Multi-Tool Integration]], [[MCP Tool Interface Design]], [[Workflow Architecture]], [[Shared Memory Architecture]], [[Private Context]], [[Single Control Plane]], [[Scheduled Task Flywheel]], [[Parallel Agent Execution]], [[Topic-Based Routing]], [[Voice Interface]], [[Telephony Integration]], [[PM Delegation Pattern]], [[CEO Pattern]], [[Shared State Coordination]], [[Git-as-Audit-Log]], [[Dynamic-Dashboard]], [[Alerting]], [[Zero-Friction Capture]], [[Cumulative Memory]], [[Conversational Interface]], [[Text-and-Search]], [[Unified-Inbox]], [[Intent-Classification]], [[Human-Handoff]], [[Test-Mode]], [[Business-Knowledge-Base]], [[Language-Detection]], [[AI-Auto-Response]], [[Heartbeat-Monitoring]]
 
 ### Multi-Agent Monitoring & Automation
 **Dynamic Dashboard**：基于 [[OpenClaw]] 的多数据源实时监控仪表盘——通过子代理并行抓取 GitHub/Twitter/Polymarket/系统健康等多数据源，定时聚合结果推送 Discord，支持告警阈值和历史趋势存储。用对话式指令替代数周前端开发，立即获得实时洞察。与 [[self-healing-home-server]] 的系统监控场景关联，[[earnings-tracker]] 的市场数据监控场景扩展，[[content-factory]] 共享子代理并行执行模式。