面试准备一些资料
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# SBM Offshore — IT Support Manager Interview Notes
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## Self-Introduction (1 min)
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10+ years in enterprise IT ops & end-user support. Led 3–6 person teams across multi-site operations, ServiceNow rollouts, full IT asset lifecycle, IDC colocation, and group-wide IT projects. Long-term owner of HQ + branch + project-site IT delivery. Familiar with ITIL, change management, security awareness, and cross-region collaboration in MNCs. Fluent English for meetings, emails, and global IT coordination.
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Five core strengths aligned to this role: **multi-site ops, colocation IDC, distributed team management, asset audit, group project delivery.**
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---
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## 1. Multi-Site IT Infrastructure (Shanghai / Tianjin / Nantong Shipyard)
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Three distinct environments:
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- **Shanghai HQ office** — stability, SLA, standardized desktops, O365/Azure AD.
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- **Tianjin branch** — remote standardized ops, periodic inspections, closed-loop tickets, synced asset台账.
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- **Nantong FPSO shipyard** — high-density, project-based, temporary: concentrated onboarding, frequent seat changes, ad-hoc network needs, high incident rate.
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**Delivery approach:**
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- **Pre-project:** network drops, VPN, standard image, batch account provisioning.
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- **Peak:** on-site staff augmentation, 7×12 response, frequent inspections.
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- **Steady-state:**固化 SLA, periodic asset counts, decommission idle devices & zombie accounts.
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*Summary: office = stability & standards; shipyard = fast delivery, elastic scale, emergency readiness.*
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---
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## 2. Equinix Colocation IDC Operations
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Not a build-out role — it's **operations of a colo environment**:
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- Daily: resource inspection, bandwidth monitoring, cabinet台账, device health.
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- Ops: escalate to Equinix on hardware alerts, network jitter, port faults, capacity expansion.
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- Governance: strict change logs, cost control, compliance reporting to global IT.
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- Incident: clear escalation path — isolate line vs. hardware vs. config.
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Core principle: **stable, auditable, traceable, cost-controlled.**
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---
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## 3. ServiceNow CMDB & IT Asset Lifecycle
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Full lifecycle, closed-loop:
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1. **Procurement** — unified models, admission standards,台账 entry upfront.
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2. **Deployment** — intake, user binding, CMDB record, labeling.
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3. **Operations** — tickets linked to assets, periodic inspection, version standardization.
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4. **Offboarding** — device回收, account disable, status update.
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5. **Decommission** — compliant disposal,台账 closure, audit trail.
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Solved common pain points:账实不符, idle stock, asset leakage, failed audits. After ServiceNow rollout: accuracy, audit pass rate, and device reuse rate all improved materially.
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---
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## 4. ITIL Change Management
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Three change classes, strictly enforced:
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- **Standard** — routine desktop/software, standard ticket.
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- **Normal** — network/permission/config changes: review first, execute in window, record.
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- **Emergency** — restore first, ticket later, post-mortem + corrective action.
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Principle: **every change traceable, rollback-ready, pre-planned, low-risk.**
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---
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## 5. Distributed Team Management (Shanghai + Tianjin + Nantong)
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- **Standardized division of labor:** HQ = standards, audit, projects; branch/on-site = L1 response.
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- **SLA metrics:** response time, resolution rate, CSAT — monitored daily.
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- **Cadence:** weekly progress, monthly retrospective, closed-loop issue log.
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- **Unified enablement:** shared runbooks, fault KB, device standards.
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- **People:** quantified performance, on-site rotation, peak staffing, morale management.
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*Result: remote but orderly, consistent standards, controllable outcomes, stable team.*
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---
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## 6. Group IT Project Delivery (China Execution)
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Familiar with the MNC model: **HQ sets standards, China executes.**
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Four-step method:
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1. Receive group requirements, timeline, compliance needs precisely.
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2. Map local business reality, identify risks, surface blockers early.
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3. Pilot → roll out → train → go-live, in phases.
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4. Data review, issue closure, on-time delivery.
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On resistance: persuade with scenarios, risks, and efficiency value — 100% China-side delivery.
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---
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## 7. Cybersecurity Awareness
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- Annual security training, phishing drills, office-security campaigns.
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- Account/permission compliance, remote-access rules, device encryption, offboarding cleanup.
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- Partner with overseas security team on audits & remediation.
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Principle for offshore MNC: **zero tolerance on security; compliance > convenience.**
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---
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## 8. Vendor & Cost Management
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Full vendor lifecycle — IDC, desktop outsourcing, hardware, network:
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1. Admission criteria + SLA in contract.
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2. Monthly quality scoring, accountability on issues.
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3. Cost optimization: clear idle resources, scale on demand.
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4. Escalation closure, stable long-term service quality.
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*Outcome: service, cost, and risk all under control.*
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---
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## 9. Why Me — Closing Summary
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1. **System fit** — ITIL, ServiceNow, asset audit, group compliance — aligned to SBM global IT.
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2. **Scenario fit** — HQ + branch + shipyard project site, all three covered.
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3. **Management fit** — distributed team, SLA, quality, cost.
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4. **Language fit** — English for overseas meetings, emails, coordination.
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5. **Industry fit** — understand offshore project cycles; resilient, stable, rigorous.
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---
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## 10. Smart Questions to Ask the Interviewer
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1. Current China IT headcount, on-site structure, outsourcing ratio?
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2. Nantong shipyard travel frequency — any extended on-site stints?
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3. KPIs for this role — which ones matter most?
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4. Group IT project roadmap for China this year — what's the priority?
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@@ -1,63 +1,63 @@
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# Hermes Custom Skills - Infographic Image Prompt
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## Image Specifications
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- **Type**: Infographic
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- **Layout**: Circular Flow (cyclic process showing continuous recurring steps)
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- **Style**: Chalkboard (black chalkboard background with colorful chalk drawing style)
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- **Aspect Ratio**: 16:9
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- **Language**: English
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## Core Principles
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- Follow the circular-flow layout structure precisely for information architecture
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- Apply chalkboard style aesthetics consistently throughout
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- Create stylistically similar alternatives for any specific figures
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- Keep information concise, highlight keywords and core concepts
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- Use ample whitespace for visual clarity
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- Maintain clear visual hierarchy
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## Layout Guidelines
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- Circular arrangement with 5 skill nodes evenly spaced around the circle
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- Arrows showing clockwise direction flow
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- No clear start/end (continuous cycle)
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- Center holds main concept: "Hermes Automation Ecosystem"
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- Title at top: "Hermes Custom Skills - Automation Workflows"
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- Step labels at each node with skill names and taglines
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- Brief descriptions near nodes
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## Style Guidelines
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- **Background**: Chalkboard Black (#1A1A1A) with realistic chalkboard texture, subtle scratches, dust particles, faint eraser marks
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- **Typography**: Hand-drawn chalk lettering style with visible chalk texture, imperfect baseline, white or bright colored chalk for emphasis
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- **Color Palette**:
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- Background: #1A1A1A (Chalkboard Black)
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- Primary Text: #F5F5F5 (Chalk White)
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- Accent 1: #FFE566 (Chalk Yellow) - for skill names
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- Accent 2: #FF9999 (Chalk Pink) - for highlights
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- Accent 3: #66B3FF (Chalk Blue) - for connections
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- Accent 4: #90EE90 (Chalk Green) - for success indicators
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- **Visual Elements**: Hand-drawn chalk illustrations with sketchy imperfect lines, chalk dust effects, doodles (stars, arrows, circles), stick figures, connection lines with hand-drawn feel
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## Content
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**Title**: Hermes Custom Skills - Automation Workflows
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**Center Concept**: Hermes Automation Ecosystem
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**5 Skill Nodes (clockwise from top)**:
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1. **blogwatcher-daily** - RSS Subscription Monitor - RSS monitoring + daily note generation - cronjob
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2. **claude-code-executor** - Claude Code Task Delegation - Launch Claude Code via TMUX, send tasks, monitor completion - delegate_task
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3. **claude-code-infographic-prompts** - Infographic Prompt Generator - Generate 3-part prompts for baoyu-infographic skill - manual
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4. **marker-pdf-to-markdown** - PDF to Markdown Converter - High-precision PDF conversion with OCR, table, formula recognition - terminal
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5. **whisper-audio-to-text** - Audio/Video Transcription - OpenAI Whisper for speech-to-text - terminal
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**Bottom Note**: "5 Custom Skills | Powering Hermes Automation"
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**Visual Elements**:
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- Chalk dust particles around text
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- Hand-drawn arrows connecting skills in clockwise cycle
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- Small doodle icons (stars, checkmarks) near each skill
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# Hermes Custom Skills - Infographic Image Prompt
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## Image Specifications
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- **Type**: Infographic
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- **Layout**: Circular Flow (cyclic process showing continuous recurring steps)
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- **Style**: Chalkboard (black chalkboard background with colorful chalk drawing style)
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- **Aspect Ratio**: 16:9
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- **Language**: English
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## Core Principles
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- Follow the circular-flow layout structure precisely for information architecture
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- Apply chalkboard style aesthetics consistently throughout
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- Create stylistically similar alternatives for any specific figures
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- Keep information concise, highlight keywords and core concepts
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- Use ample whitespace for visual clarity
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- Maintain clear visual hierarchy
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## Layout Guidelines
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- Circular arrangement with 5 skill nodes evenly spaced around the circle
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- Arrows showing clockwise direction flow
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- No clear start/end (continuous cycle)
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- Center holds main concept: "Hermes Automation Ecosystem"
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- Title at top: "Hermes Custom Skills - Automation Workflows"
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- Step labels at each node with skill names and taglines
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- Brief descriptions near nodes
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## Style Guidelines
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- **Background**: Chalkboard Black (#1A1A1A) with realistic chalkboard texture, subtle scratches, dust particles, faint eraser marks
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- **Typography**: Hand-drawn chalk lettering style with visible chalk texture, imperfect baseline, white or bright colored chalk for emphasis
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- **Color Palette**:
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- Background: #1A1A1A (Chalkboard Black)
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- Primary Text: #F5F5F5 (Chalk White)
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- Accent 1: #FFE566 (Chalk Yellow) - for skill names
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- Accent 2: #FF9999 (Chalk Pink) - for highlights
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- Accent 3: #66B3FF (Chalk Blue) - for connections
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- Accent 4: #90EE90 (Chalk Green) - for success indicators
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- **Visual Elements**: Hand-drawn chalk illustrations with sketchy imperfect lines, chalk dust effects, doodles (stars, arrows, circles), stick figures, connection lines with hand-drawn feel
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## Content
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**Title**: Hermes Custom Skills - Automation Workflows
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**Center Concept**: Hermes Automation Ecosystem
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**5 Skill Nodes (clockwise from top)**:
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1. **blogwatcher-daily** - RSS Subscription Monitor - RSS monitoring + daily note generation - cronjob
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||||
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2. **claude-code-executor** - Claude Code Task Delegation - Launch Claude Code via TMUX, send tasks, monitor completion - delegate_task
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||||
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||||
3. **claude-code-infographic-prompts** - Infographic Prompt Generator - Generate 3-part prompts for baoyu-infographic skill - manual
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4. **marker-pdf-to-markdown** - PDF to Markdown Converter - High-precision PDF conversion with OCR, table, formula recognition - terminal
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5. **whisper-audio-to-text** - Audio/Video Transcription - OpenAI Whisper for speech-to-text - terminal
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**Bottom Note**: "5 Custom Skills | Powering Hermes Automation"
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||||
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||||
**Visual Elements**:
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||||
- Chalk dust particles around text
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||||
- Hand-drawn arrows connecting skills in clockwise cycle
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||||
- Small doodle icons (stars, checkmarks) near each skill
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- Eraser smudge textures as subtle background variation
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@@ -1,119 +1,119 @@
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# Hermes Custom Skills Infographic Prompts
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**Date**: 2026-04-20
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**Layout**: circular-flow
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**Style**: chalkboard
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**Aspect**: 16:9
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---
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## Part 1: System Prompt (Image Specifications + Core Principles)
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**Image Specifications**
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- **Type**: Infographic
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- **Layout**: Circular Flow (cyclic process showing continuous recurring steps)
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- **Style**: Chalkboard (black chalkboard background with colorful chalk drawing style)
|
||||
- **Aspect Ratio**: 16:9
|
||||
- **Language**: English
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||||
|
||||
**Core Principles**
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||||
- Follow the circular-flow layout structure precisely for information architecture
|
||||
- Apply chalkboard style aesthetics consistently throughout
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||||
- Create stylistically similar alternatives for any specific figures
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||||
- Keep information concise, highlight keywords and core concepts
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||||
- Use ample whitespace for visual clarity
|
||||
- Maintain clear visual hierarchy
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---
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## Part 2: Style Locking Prompts (Layout Guidelines + Style Guidelines)
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**Layout Guidelines (Circular Flow)**
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- Circular arrangement with steps around the circle
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- Arrows showing direction (clockwise flow)
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- No clear start/end (continuous cycle)
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- Center can hold main concept
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- Steps around the circle: 5 skill nodes evenly spaced
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- Icons per step representing each skill
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- Title at top
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||||
- Step labels at each node
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- Brief descriptions near nodes
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||||
- Center concept: "Hermes Automation Ecosystem"
|
||||
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||||
**Style Guidelines (Chalkboard)**
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||||
- **Background**: Chalkboard Black (#1A1A1A) with realistic chalkboard texture, subtle scratches, dust particles, faint eraser marks
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||||
- **Typography**: Hand-drawn chalk lettering style with visible chalk texture, imperfect baseline, white or bright colored chalk for emphasis
|
||||
- **Color Palette**:
|
||||
- Background: #1A1A1A (Chalkboard Black)
|
||||
- Primary Text: #F5F5F5 (Chalk White)
|
||||
- Accent 1: #FFE566 (Chalk Yellow) - for skill names
|
||||
- Accent 2: #FF9999 (Chalk Pink) - for highlights
|
||||
- Accent 3: #66B3FF (Chalk Blue) - for connections
|
||||
- Accent 4: #90EE90 (Chalk Green) - for success indicators
|
||||
- **Visual Elements**: Hand-drawn chalk illustrations with sketchy imperfect lines, chalk dust effects, doodles (stars, arrows, circles), stick figures, connection lines with hand-drawn feel
|
||||
- **Do**: Maintain authentic chalk texture, use imperfect hand-drawn quality, add chalk dust effects, create visual hierarchy with color variety
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||||
- **Don't**: Use perfect geometric shapes, create clean digital-looking lines, add photorealistic elements, use gradients
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||||
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---
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## Part 3: Content Structure Prompts (Text Requirements + Structured Content)
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**Text Requirements**
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- All text must match chalkboard style treatment
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- Main titles should be prominent and readable
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- Key concepts should be visually emphasized
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- Labels should be clear and appropriately sized
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- Use English for all text content
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**Structured Content**
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**Title**: Hermes Custom Skills - Automation Workflows
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||||
|
||||
**Center Concept**: Hermes Automation Ecosystem (in the middle of the circle)
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|
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**5 Skill Nodes (clockwise from top)**:
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|
||||
1. **blogwatcher-daily**
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- Tagline: RSS Subscription Monitor
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- Function: RSS monitoring + daily note generation
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- Call method: cronjob
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- Icon: RSS feed / newspaper symbol
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2. **claude-code-executor**
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- Tagline: Claude Code Task Delegation
|
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- Function: Launch Claude Code via TMUX, send tasks, monitor completion
|
||||
- Call method: delegate_task
|
||||
- Icon: robot / terminal symbol
|
||||
|
||||
3. **claude-code-infographic-prompts**
|
||||
- Tagline: Infographic Prompt Generator
|
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- Function: Generate 3-part prompts for baoyu-infographic skill
|
||||
- Call method: manual
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- Icon: palette / image symbol
|
||||
|
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4. **marker-pdf-to-markdown**
|
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- Tagline: PDF to Markdown Converter
|
||||
- Function: High-precision PDF conversion with OCR, table, formula recognition
|
||||
- Call method: terminal
|
||||
- Icon: document conversion symbol
|
||||
|
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5. **whisper-audio-to-text**
|
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- Tagline: Audio/Video Transcription
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- Function: OpenAI Whisper for speech-to-text
|
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- Call method: terminal
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||||
- Icon: microphone / audio wave symbol
|
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|
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**Connection Arrows**: Clockwise arrows showing continuous workflow between skills
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||||
**Bottom Note**: "5 Custom Skills | Powering Hermes Automation"
|
||||
|
||||
---
|
||||
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## Visual Elements to Include
|
||||
|
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- Wooden chalkboard frame border (optional)
|
||||
- Chalk dust particles around text
|
||||
- Hand-drawn arrows connecting skills in cycle
|
||||
- Small doodle icons (stars, checkmarks) near each skill
|
||||
- Mathematical/formula-style decorations (fitting the chalkboard theme)
|
||||
# Hermes Custom Skills Infographic Prompts
|
||||
|
||||
**Date**: 2026-04-20
|
||||
**Layout**: circular-flow
|
||||
**Style**: chalkboard
|
||||
**Aspect**: 16:9
|
||||
|
||||
---
|
||||
|
||||
## Part 1: System Prompt (Image Specifications + Core Principles)
|
||||
|
||||
**Image Specifications**
|
||||
- **Type**: Infographic
|
||||
- **Layout**: Circular Flow (cyclic process showing continuous recurring steps)
|
||||
- **Style**: Chalkboard (black chalkboard background with colorful chalk drawing style)
|
||||
- **Aspect Ratio**: 16:9
|
||||
- **Language**: English
|
||||
|
||||
**Core Principles**
|
||||
- Follow the circular-flow layout structure precisely for information architecture
|
||||
- Apply chalkboard style aesthetics consistently throughout
|
||||
- Create stylistically similar alternatives for any specific figures
|
||||
- Keep information concise, highlight keywords and core concepts
|
||||
- Use ample whitespace for visual clarity
|
||||
- Maintain clear visual hierarchy
|
||||
|
||||
---
|
||||
|
||||
## Part 2: Style Locking Prompts (Layout Guidelines + Style Guidelines)
|
||||
|
||||
**Layout Guidelines (Circular Flow)**
|
||||
- Circular arrangement with steps around the circle
|
||||
- Arrows showing direction (clockwise flow)
|
||||
- No clear start/end (continuous cycle)
|
||||
- Center can hold main concept
|
||||
- Steps around the circle: 5 skill nodes evenly spaced
|
||||
- Icons per step representing each skill
|
||||
- Title at top
|
||||
- Step labels at each node
|
||||
- Brief descriptions near nodes
|
||||
- Center concept: "Hermes Automation Ecosystem"
|
||||
|
||||
**Style Guidelines (Chalkboard)**
|
||||
- **Background**: Chalkboard Black (#1A1A1A) with realistic chalkboard texture, subtle scratches, dust particles, faint eraser marks
|
||||
- **Typography**: Hand-drawn chalk lettering style with visible chalk texture, imperfect baseline, white or bright colored chalk for emphasis
|
||||
- **Color Palette**:
|
||||
- Background: #1A1A1A (Chalkboard Black)
|
||||
- Primary Text: #F5F5F5 (Chalk White)
|
||||
- Accent 1: #FFE566 (Chalk Yellow) - for skill names
|
||||
- Accent 2: #FF9999 (Chalk Pink) - for highlights
|
||||
- Accent 3: #66B3FF (Chalk Blue) - for connections
|
||||
- Accent 4: #90EE90 (Chalk Green) - for success indicators
|
||||
- **Visual Elements**: Hand-drawn chalk illustrations with sketchy imperfect lines, chalk dust effects, doodles (stars, arrows, circles), stick figures, connection lines with hand-drawn feel
|
||||
- **Do**: Maintain authentic chalk texture, use imperfect hand-drawn quality, add chalk dust effects, create visual hierarchy with color variety
|
||||
- **Don't**: Use perfect geometric shapes, create clean digital-looking lines, add photorealistic elements, use gradients
|
||||
|
||||
---
|
||||
|
||||
## Part 3: Content Structure Prompts (Text Requirements + Structured Content)
|
||||
|
||||
**Text Requirements**
|
||||
- All text must match chalkboard style treatment
|
||||
- Main titles should be prominent and readable
|
||||
- Key concepts should be visually emphasized
|
||||
- Labels should be clear and appropriately sized
|
||||
- Use English for all text content
|
||||
|
||||
**Structured Content**
|
||||
|
||||
**Title**: Hermes Custom Skills - Automation Workflows
|
||||
|
||||
**Center Concept**: Hermes Automation Ecosystem (in the middle of the circle)
|
||||
|
||||
**5 Skill Nodes (clockwise from top)**:
|
||||
|
||||
1. **blogwatcher-daily**
|
||||
- Tagline: RSS Subscription Monitor
|
||||
- Function: RSS monitoring + daily note generation
|
||||
- Call method: cronjob
|
||||
- Icon: RSS feed / newspaper symbol
|
||||
|
||||
2. **claude-code-executor**
|
||||
- Tagline: Claude Code Task Delegation
|
||||
- Function: Launch Claude Code via TMUX, send tasks, monitor completion
|
||||
- Call method: delegate_task
|
||||
- Icon: robot / terminal symbol
|
||||
|
||||
3. **claude-code-infographic-prompts**
|
||||
- Tagline: Infographic Prompt Generator
|
||||
- Function: Generate 3-part prompts for baoyu-infographic skill
|
||||
- Call method: manual
|
||||
- Icon: palette / image symbol
|
||||
|
||||
4. **marker-pdf-to-markdown**
|
||||
- Tagline: PDF to Markdown Converter
|
||||
- Function: High-precision PDF conversion with OCR, table, formula recognition
|
||||
- Call method: terminal
|
||||
- Icon: document conversion symbol
|
||||
|
||||
5. **whisper-audio-to-text**
|
||||
- Tagline: Audio/Video Transcription
|
||||
- Function: OpenAI Whisper for speech-to-text
|
||||
- Call method: terminal
|
||||
- Icon: microphone / audio wave symbol
|
||||
|
||||
**Connection Arrows**: Clockwise arrows showing continuous workflow between skills
|
||||
|
||||
**Bottom Note**: "5 Custom Skills | Powering Hermes Automation"
|
||||
|
||||
---
|
||||
|
||||
## Visual Elements to Include
|
||||
|
||||
- Wooden chalkboard frame border (optional)
|
||||
- Chalk dust particles around text
|
||||
- Hand-drawn arrows connecting skills in cycle
|
||||
- Small doodle icons (stars, checkmarks) near each skill
|
||||
- Mathematical/formula-style decorations (fitting the chalkboard theme)
|
||||
- Eraser smudge textures as subtle background variation
|
||||
Reference in New Issue
Block a user