Auto-sync: 2026-04-18 17:09
This commit is contained in:
@@ -0,0 +1,293 @@
|
||||
# How-to-fix-Dev2Prod-failure_688988351
|
||||
## Symptom
|
||||
|
||||
If you have created two identical custom actions for the same record type in both source and target tenants, the Dev2Prod process fails. The error messages are as follows:
|
||||
|
||||
```
|
||||
> Customization1 Metadata element <entity_type>.CustomActionName_c.Localized Label Key is invalid.
|
||||
> Update of existing element descriptor's attributes is not available through customization. Refer to: Customization1.
|
||||
>
|
||||
> Customization1 Metadata element <entity_type>.CustomActionName_c.Tooltip Localized Label Key is invalid.
|
||||
Update of existing element descriptor's attributes is not available through customization. Refer to: Customization1.
|
||||
>
|
||||
> Customization1 Metadata element <entity_type>.CustomActionName_c.Placeholder Localized Label Key is invalid.
|
||||
> Update of existing element descriptor's attributes is not available through customization. Refer to: Customization1.
|
||||
>
|
||||
> Customization1 Metadata element EntityType.CustomActionCount_c.Localized Label Key is invalid.
|
||||
> Update of existing element descriptor's attributes is not available through customization. Refer to: Customization1.
|
||||
>
|
||||
> Customization1 Metadata element <entity_type>.CustomActionCount_c.Tooltip Localized Label Key is invalid.
|
||||
> Update of existing element descriptor's attributes is not available through customization. Refer to: Customization1.
|
||||
>
|
||||
> Customization1 Metadata element EntityType.CustomActionCount_c.Placeholder Localized Label Key is invalid.
|
||||
> Update of existing element descriptor's attributes is not available through customization. Refer to: Customization1.
|
||||
```
|
||||
|
||||
## Resolution
|
||||
|
||||
This resolution applies to SMAX versions from 2023.05 to 24.1.
|
||||
|
||||
**Note:** For example, the verion number is \*\*\\<version\\>\*\*, export from \*\*\\<dev\_tenant\\>\*\* and import into \*\*\\<prod\_tenant\\>\*\*, the related entities are \*\*\\<entity\_type1\\>\*\* and \*\*\\<entity\_type2\\>\*\*.
|
||||
|
||||
Step 1. Choose \*\*xservices-ems\*\*, execute the following queries on both <dev\_tenant> and <prod\_tenant>, and keep the results for later steps.
|
||||
|
||||
Step 1.1. Run the following command:
|
||||
|
||||
```
|
||||
\`\`\`SQL
|
||||
SELECT
|
||||
ed.tenant_id AS "version",
|
||||
pd.tenant_id,
|
||||
pd.parent_descriptor_id AS entity_type_id,
|
||||
ed."name" AS entity_name,
|
||||
pd."name" AS field_name,
|
||||
pd.localization_key,
|
||||
ed."name" || '.' || pd."name" || '.localized-label-key' as localization_key_new
|
||||
FROM
|
||||
property_descriptor pd
|
||||
LEFT JOIN entity_descriptor ed ON pd.parent_descriptor_id = ed.id
|
||||
WHERE
|
||||
pd."name" IN ('CustomActionName_c', 'CustomActionCount_c')
|
||||
AND ed.tenant_id = '<version>'
|
||||
AND pd.tenant_id IN ('<dev_tenant>', '<prod_tenant>')
|
||||
AND ed."name" IN ('<entity_type1>', '<entity_type2>');
|
||||
\`\`\`
|
||||
```
|
||||
|
||||
For example, in the following case, \\<version\\> is "v26", <dev\_tenant> is "100000001", <prod\_tenant> is "100000002", <entity\_type1> is "Request", <entity\_type2> is "Incident". The script would be:
|
||||
|
||||
```
|
||||
\`\`\`SQL
|
||||
SELECT
|
||||
ed.tenant_id AS "version",
|
||||
pd.tenant_id,
|
||||
pd.parent_descriptor_id AS entity_type_id,
|
||||
ed."name" AS entity_name,
|
||||
pd."name" AS field_name,
|
||||
pd.localization_key,
|
||||
ed."name" || '.' || pd."name" || '.localized-label-key' as localization_key_new
|
||||
FROM
|
||||
property_descriptor pd
|
||||
LEFT JOIN entity_descriptor ed ON pd.parent_descriptor_id = ed.id
|
||||
WHERE
|
||||
pd."name" IN ('CustomActionName_c', 'CustomActionCount_c')
|
||||
AND ed.tenant_id = 'v26'
|
||||
AND pd.tenant_id IN ('100000001', '100000002')
|
||||
AND ed."name" IN ('Request', 'Incident');
|
||||
\`\`\`
|
||||
```
|
||||
|
||||
The output would be:
|
||||
|
||||
```
|
||||
table1
|
||||
| version | tenant_id | entity_type_id | entity_name | field_name | localization_key | localization_key_new |
|
||||
| ------- | --------- | -------------- | ----------- | ------------------- | ----------------------------------- | ------------------------------------------------ |
|
||||
| v26 | 100000001 | 247 | Incident | CustomActionCount_c | CustomActionCount_c_1710482969177_c | Incident.CustomActionCount_c.localized-label-key |
|
||||
| v26 | 100000001 | 247 | Incident | CustomActionName_c | CustomActionName_c_1710482969053_c | Incident.CustomActionName_c.localized-label-key |
|
||||
| v26 | 100000001 | 375 | Request | CustomActionCount_c | CustomActionCount_c_1710482749123_c | Request.CustomActionCount_c.localized-label-key |
|
||||
| v26 | 100000001 | 375 | Request | CustomActionName_c | CustomActionName_c_1710482749001_c | Request.CustomActionName_c.localized-label-key |
|
||||
| v26 | 100000002 | 247 | Incident | CustomActionCount_c | CustomActionCount_c_1710482925908_c | Incident.CustomActionCount_c.localized-label-key |
|
||||
| v26 | 100000002 | 247 | Incident | CustomActionName_c | CustomActionName_c_1710482925779_c | Incident.CustomActionName_c.localized-label-key |
|
||||
| v26 | 100000002 | 375 | Request | CustomActionCount_c | CustomActionCount_c_1710482721555_c | Request.CustomActionCount_c.localized-label-key |
|
||||
| v26 | 100000002 | 375 | Request | CustomActionName_c | CustomActionName_c_1710482721392_c | Request.CustomActionName_c.localized-label-key |
|
||||
```
|
||||
|
||||
Step 1.2. Run the following command:
|
||||
|
||||
```
|
||||
\`\`\`SQL
|
||||
SELECT
|
||||
tenant_id,
|
||||
property_descriptor_name,
|
||||
entity_descriptor_name,
|
||||
placeholder_key,
|
||||
entity_descriptor_name || '.' || property_descriptor_name || '.placeholder' AS placeholder_key_new,
|
||||
tooltip_key,
|
||||
entity_descriptor_name || '.' || property_descriptor_name || '.tooltip' AS tooltip_key_new
|
||||
FROM
|
||||
property_descriptor_ui
|
||||
WHERE
|
||||
property_descriptor_name IN ('CustomActionName_c', 'CustomActionCount_c')
|
||||
AND tenant_id IN ('<dev_tenant>', '<prod_tenant>')
|
||||
AND entity_descriptor_name IN ('<entity_type1>', '<entity_type2>');
|
||||
\`\`\`
|
||||
```
|
||||
|
||||
In our case, the script would be:
|
||||
|
||||
```
|
||||
\`\`\`SQL
|
||||
SELECT
|
||||
tenant_id,
|
||||
property_descriptor_name,
|
||||
entity_descriptor_name,
|
||||
placeholder_key,
|
||||
entity_descriptor_name || '.' || property_descriptor_name || '.placeholder' AS placeholder_key_new,
|
||||
tooltip_key,
|
||||
entity_descriptor_name || '.' || property_descriptor_name || '.tooltip' AS tooltip_key_new
|
||||
FROM
|
||||
property_descriptor_ui
|
||||
WHERE
|
||||
property_descriptor_name IN ('CustomActionName_c', 'CustomActionCount_c')
|
||||
AND tenant_id IN ('100000001', '100000002')
|
||||
AND entity_descriptor_name IN ('Request', 'Incident');
|
||||
\`\`\`
|
||||
table2
|
||||
| tenant_id | property_descriptor_name | entity_descriptor_name | placeholder_key | placeholder_key_new | tooltip_key | tooltip_key_new |
|
||||
| --------- | ------------------------ | ---------------------- | ----------------------------------------------- | ---------------------------------------- | ------------------------------------------- | ------------------------------------ |
|
||||
| 100000001 | CustomActionCount_c | Incident | CustomActionCount_c_PLACEHOLDER_1710482969177_c | Incident.CustomActionCount_c.placeholder | CustomActionCount_c_TOOLTIP_1710482969177_c | Incident.CustomActionCount_c.tooltip |
|
||||
| 100000001 | CustomActionCount_c | Request | CustomActionCount_c_PLACEHOLDER_1710482749123_c | Request.CustomActionCount_c.placeholder | CustomActionCount_c_TOOLTIP_1710482749123_c | Request.CustomActionCount_c.tooltip |
|
||||
| 100000001 | CustomActionName_c | Incident | CustomActionName_c_PLACEHOLDER_1710482969053_c | Incident.CustomActionName_c.placeholder | CustomActionName_c_TOOLTIP_1710482969053_c | Incident.CustomActionName_c.tooltip |
|
||||
| 100000001 | CustomActionName_c | Request | CustomActionName_c_PLACEHOLDER_1710482749001_c | Request.CustomActionName_c.placeholder | CustomActionName_c_TOOLTIP_1710482749001_c | Request.CustomActionName_c.tooltip |
|
||||
| 100000002 | CustomActionCount_c | Incident | CustomActionCount_c_PLACEHOLDER_1710482925908_c | Incident.CustomActionCount_c.placeholder | CustomActionCount_c_TOOLTIP_1710482925908_c | Incident.CustomActionCount_c.tooltip |
|
||||
| 100000002 | CustomActionCount_c | Request | CustomActionCount_c_PLACEHOLDER_1710482721555_c | Request.CustomActionCount_c.placeholder | CustomActionCount_c_TOOLTIP_1710482721555_c | Request.CustomActionCount_c.tooltip |
|
||||
| 100000002 | CustomActionName_c | Incident | CustomActionName_c_PLACEHOLDER_1710482925779_c | Incident.CustomActionName_c.placeholder | CustomActionName_c_TOOLTIP_1710482925779_c | Incident.CustomActionName_c.tooltip |
|
||||
| 100000002 | CustomActionName_c | Request | CustomActionName_c_PLACEHOLDER_1710482721392_c | Request.CustomActionName_c.placeholder | CustomActionName_c_TOOLTIP_1710482721392_c | Request.CustomActionName_c.tooltip |
|
||||
```
|
||||
|
||||
Step 2. Choose \*\*xservices-rms\*\*, update all <localization\_key> with <localization\_key\_new>, all <placeholder\_key> with <placeholder\_key\_new> and all <tooltip\_key> with <tooltip\_key\_new> both on <dev\_tenant> and <prod\_tenant> based on \*\*"table1"\*\* and \*\*"table2"\*\*.
|
||||
|
||||
```
|
||||
\`\`\`SQL
|
||||
UPDATE
|
||||
"ResourceBundle_<tenant>"
|
||||
SET
|
||||
body = jsonb_set(body, '{Key}', '"<localization_key_new>"')
|
||||
WHERE
|
||||
body->>'Key' = '<localization_key>';
|
||||
|
||||
UPDATE
|
||||
"ResourceBundle_<tenant>"
|
||||
SET
|
||||
body = jsonb_set(body, '{Key}', '"<placeholder_key_new>"')
|
||||
WHERE
|
||||
body->>'Key' = '<placeholder_key>';
|
||||
|
||||
UPDATE
|
||||
"ResourceBundle_<tenant>"
|
||||
SET
|
||||
body = jsonb_set(body, '{Key}', '"<tooltip_key_new>"')
|
||||
WHERE
|
||||
body->>'Key' = '<tooltip_key>';
|
||||
\`\`\`
|
||||
```
|
||||
|
||||
In our case, it would be：
|
||||
|
||||
```
|
||||
\`\`\`SQL
|
||||
UPDATE
|
||||
"ResourceBundle_100000001"
|
||||
SET
|
||||
body = jsonb_set(body, '{Key}', '"Incident.CustomActionCount_c.localized-label-key"')
|
||||
WHERE
|
||||
body->>'Key' = 'CustomActionCount_c_1710482969177_c';
|
||||
......
|
||||
UPDATE
|
||||
"ResourceBundle_100000002"
|
||||
SET
|
||||
body = jsonb_set(body, '{Key}', '"Request.CustomActionName_c.localized-label-key"')
|
||||
WHERE
|
||||
body->>'Key' = 'CustomActionName_c_1710482721392_c';
|
||||
|
||||
UPDATE
|
||||
"ResourceBundle_100000001"
|
||||
SET
|
||||
body = jsonb_set(body, '{Key}', '"Incident.CustomActionCount_c.placeholder"')
|
||||
WHERE
|
||||
body->>'Key' = 'CustomActionCount_c_PLACEHOLDER_1710482969177_c';
|
||||
|
||||
UPDATE
|
||||
"ResourceBundle_100000001"
|
||||
SET
|
||||
body = jsonb_set(body, '{Key}', '"Incident.CustomActionCount_c.tooltip"')
|
||||
WHERE
|
||||
body->>'Key' = 'CustomActionCount_c_TOOLTIP_1710482969177_c';
|
||||
......
|
||||
|
||||
UPDATE
|
||||
"ResourceBundle_100000002"
|
||||
SET
|
||||
body = jsonb_set(body, '{Key}', '"Request.CustomActionName_c.placeholder"')
|
||||
WHERE
|
||||
body->>'Key' = 'CustomActionName_c_PLACEHOLDER_1710482721392_c';
|
||||
|
||||
UPDATE
|
||||
"ResourceBundle_100000002"
|
||||
SET
|
||||
body = jsonb_set(body, '{Key}', '"Request.CustomActionName_c.tooltip"')
|
||||
WHERE
|
||||
body->>'Key' = 'CustomActionName_c_TOOLTIP_1710482721392_c';
|
||||
\`\`\`
|
||||
```
|
||||
|
||||
Step 3. Choose \*\*xservices-ems\*\*, execute the following updates on both <dev\_tenant> and <prod\_tenant>.
|
||||
|
||||
```
|
||||
\`\`\`SQL
|
||||
UPDATE
|
||||
property_descriptor pd
|
||||
SET
|
||||
localization_key = ed."name" || '.' || pd."name" || '.localized-label-key',
|
||||
flavors = 'EMS'
|
||||
FROM
|
||||
entity_descriptor ed
|
||||
WHERE
|
||||
pd.parent_descriptor_id = ed.id
|
||||
AND pd."name" IN ('CustomActionCount_c', 'CustomActionName_c')
|
||||
AND ed.tenant_id = '<version>'
|
||||
AND pd.tenant_id IN ('<dev_tenant>', '<prod_tenant>')
|
||||
AND ed."name" IN ('<entity_type1>', '<entity_type2>');
|
||||
|
||||
UPDATE
|
||||
property_descriptor_ui
|
||||
SET
|
||||
placeholder_key = entity_descriptor_name || '.' || property_descriptor_name || '.placeholder',
|
||||
tooltip_key = entity_descriptor_name || '.' || property_descriptor_name || '.tooltip'
|
||||
WHERE
|
||||
property_descriptor_name IN ('CustomActionCount_c', 'CustomActionName_c')
|
||||
AND tenant_id IN ('<dev_tenant>', '<prod_tenant>')
|
||||
AND entity_descriptor_name IN ('<entity_type1>', '<entity_type2>');
|
||||
\`\`\`
|
||||
```
|
||||
|
||||
In our case, it would be:
|
||||
|
||||
```
|
||||
\`\`\`SQL
|
||||
UPDATE
|
||||
property_descriptor pd
|
||||
SET
|
||||
localization_key = ed."name" || '.' || pd."name" || '.localized-label-key',
|
||||
flavors = 'EMS'
|
||||
FROM
|
||||
entity_descriptor ed
|
||||
WHERE
|
||||
pd.parent_descriptor_id = ed.id
|
||||
AND pd."name" IN ('CustomActionCount_c', 'CustomActionName_c')
|
||||
AND ed.tenant_id = 'v26'
|
||||
AND pd.tenant_id IN ('100000001', '100000002')
|
||||
AND ed."name" IN ('Request', 'Incident');
|
||||
|
||||
UPDATE
|
||||
property_descriptor_ui
|
||||
SET
|
||||
placeholder_key = entity_descriptor_name || '.' || property_descriptor_name || '.placeholder',
|
||||
tooltip_key = entity_descriptor_name || '.' || property_descriptor_name || '.tooltip'
|
||||
WHERE
|
||||
property_descriptor_name IN ('CustomActionCount_c', 'CustomActionName_c')
|
||||
AND tenant_id IN ('100000001', '100000002')
|
||||
AND entity_descriptor_name IN ('Request', 'Incident');
|
||||
\`\`\`
|
||||
```
|
||||
|
||||
Step 4. It is recommended to restart the platform where the modified tenant is located:
|
||||
|
||||
```
|
||||
\`\`\`sh
|
||||
kubectl rollout restart deployment itom-xruntime-platform -n itsma-xxxxx
|
||||
\`\`\`
|
||||
```
|
||||
|
||||
Step 5. Redo the export and import operations.
|
||||
Reference in New Issue
Block a user