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knowledgebase/csd-wiki/ICSD/steps-essBackTenantSettingResetUpgradeStep-upgrade-failure_688996408.md

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+# steps-essBackTenantSettingResetUpgradeStep-upgrade-failure_688996408
+### Background
+
+When JP12 was upgrading from 24.1.p2 to 24.2, upgrade steps essBackTenantSettingResetUpgradeStep failure. This step is successful only after the upgrade tenant restarts.
+
+Root Cause: This issue is a defect OCTCR19M2189310. In 24.1.1, temporary tenant settings(ESS\_BACKUP\_FLAG4,ESS\_BACKUP\_FLAG6,ESS\_BACKUP\_STRING1) were utilized to enhance Japanese search accuracy on the JP12-prod farm. However, when new tenant settings were introduced in version 24.2, these temporary tenant settings needed to be reset to their OOB values. A defect in the code that retrieves the tenant setting value caused the tenant upgrade process to incorrectly perceive the reset logic as failed, leading to the failure of the tenant upgrade.
+
+Solution: As an immediate solution, restart the Pod (itom-xruntime-upgrade-tenants).
+
+**Related pages**
+
+- Page:
+	[ESM Cloud Farm Version Tracking](/display/ICSD/ESM+Cloud+Farm+Version+Tracking)
+- Page:
+	[How to get an Opentext Confluence account](/display/ICSD/How+to+get+an+Opentext+Confluence+account)
+- Page:
+	[ITOM APM AppPluse Cloud Farm Information](/display/ICSD/ITOM+APM+AppPluse+Cloud+Farm+Information)
+- Page:
+	[ITOM Cloud Service Ops Doc Management Process](/display/ICSD/ITOM+Cloud+Service+Ops+Doc+Management+Process)
+- Page:
+	[ITOM ESM Cloud Service Catalog](/display/ICSD/ITOM+ESM+Cloud+Service+Catalog)
+- Page:
+	[ITOM OpsB NOM Cloud Service Catalog](/display/ICSD/ITOM+OpsB+NOM+Cloud+Service+Catalog)
+- Page:
+	[OpsB and NOM Cloud Deployments Version Tracking](/display/ICSD/OpsB+and+NOM+Cloud+Deployments+Version+Tracking)