diff --git a/Asset/Attachment/Cloud DevOps/ESM Cloud Farm Version Tracking/IMG-20260907140355573.png b/Asset/Attachment/Cloud DevOps/ESM Cloud Farm Version Tracking/IMG-20260907140355573.png new file mode 100644 index 00000000..dbd6446c Binary files /dev/null and b/Asset/Attachment/Cloud DevOps/ESM Cloud Farm Version Tracking/IMG-20260907140355573.png differ diff --git a/Clippings/ESM Cloud Infra Cost Review.md b/Clippings/ESM Cloud Infra Cost Review.md new file mode 100644 index 00000000..8f60cec6 --- /dev/null +++ b/Clippings/ESM Cloud Infra Cost Review.md @@ -0,0 +1,299 @@ +--- +title: "ITOM Cloud Service Delivery : ESM Cloud Infra Cost Review" +source: "http://127.0.0.1:8999/ESM-Cloud-Infra-Cost-Review_686065545.html" +author: + - "[[Sunny Xia]]" +published: 2025-04-11 +created: 2026-09-07 +description: +tags: + - "clippings" +--- +## Introduction + +This page presents all the ESM SaaS related cost review results. + +## 2025-07-15 + +eu8+18: 18 unsued ebs reduce 250$ monthly +140 ebs's on gp2 which need to go on gp3=250$monthly REVIEWING + +## 2025-05-13 + +1. \[EU-Managed eu28-eu32\] Change EBS from gp2 to gp3, save $64.00 per month REVIEWING +2. \[EU-Managed eu28-eu32\] Remove unused EBS, save $10 per month REVIEWING +3. \[EU-Managed eu28-eu32\] Upgrade the EKS version to 1.32 before 2025-07-23 for eu28 and eu32, to prevent $1000/mo extra cost on extend support REVIEWING Owner: Maricel EU28 upgrade planned on 2002-07-20, EU32 upgrade planned on 2025-07-17 + +4\. \[EU-Managed eu28-eu32\] Remove SageMaker, save $240/mo REVIEWING + +## 2025-05-07 + +1. Remove SageMaker, save REVIEWING Owner: Ting + +## 2025-04-07 + +1. Set remove policy for EBS snapshots, save around $100/mo, the problem is that this cost is keep growing. NO PLAN Owner: Ting Checked that it's managed by velero. + example: us24-prod-eks-cluster-dynamic-pvc-29b4c73e-edb7-49e1-9ca9-ce653f04ed57, +2. Upgrade the EKS version to 1.32 before 2025-07-23, to prevent $6000/mo extra cost on extend support REVIEWING Owner: Ting, change together with CCoE new image, after 25.2 upgrade. +3. US2-DEV + 1. Change the op RDS from t3.xlarge > t4g.large, as the cpu usage is less than 5%, save around $100/mo depends on the usage REVIEWING Owner: Ting ask Sunny for a change. + 2. Change the op RDS disk from io2 to gp3, as gp3 is cheaper and provide more IOPS, save around $ **500** /mo REVIEWING Owner: Ting + 1. make sure the future op database start with t4g.large and gp3 + 2. may be we can remove few instances, as there are 3 OP related RDS. NO PLAN + 3. turn off the RDS if the system is not in use. save around $100~500/mo NO PLAN + 4. remove manual RDS snapshot keep recent 30 days: $300+ REVIEWING Owner: Ting +4. Apply the ecr storage cleanup solution: $ **500DONE** owner: [Ting Ye](https://rndwiki.houston.softwaregrp.net/confluence/display/~ting.ye@microfocus.com) + +## 2025-03-28 + +Reorganize the FinOps related tasks: + +1. EU18 + 1. Migrate "Tech Mahindra - YIT Prod-1947697" to new FinOps and then remove the old vertica, save around **$1300/m** REVIEWING owner: shenwei to check with PM +2. US24 + 1. Remove the old vertica, save around $ **1500** /m It's stopped for a month, owner: Ting DONE 11 Apr 2025 +3. EU3 + 1. Migrate 4 remaining tenants from FinOps\_Classic to new FinOps and then remove the old vertica, save around **$1300/mo** REVIEWING owner: shenwei to check with presales +4. US2 + 1. Decommission 920775298 and 263660258 which are using FinOps\_Classic, then remove the vertica, save around $ **500** /mo REVIEWING Lingyan has confirmed with Alex Dominic Savio William. Owner: shenwei + +## 2025-03-25 + +1. Add RI and SP on EU28, saved around **$1300/mo** DONE 25 Mar 2025 +2. Add RI for OpenSearch on US2-PROD (Covering US2/US6), save 339$/mo DONE 25 Mar 2025 +3. Add RI for OpenSearch on EU8, save 339$/mo. DONE 25 Mar 2025 +4. Based on the system usage, resize us2 smax RDS m6g.4xlarge → r6g.2xlarge, cms RDS r6g.2xlarge → r6g.xlarge, save around $ **1100** /mo DONE + +## 2025-02-27 + +1. Change all the EC2 instances from m5/r5 to m6i/r6i with better performance REVIEWING + 1. Asked RnD to test the new instance type. if we choose m6a/r6a can save around $3000+/m without performance improvements [Feature 2481012 - \[Cost saving\] \[SaaS\] Suppor AMD EC2 servers which can save up to $3000/month on SaaS](https://internal.almoctane.com/ui/entity-navigation?p=97002/32001&entityType=work_item&id=2481012) + 2. And m6g/r6g can save even more like 9000$, but most likely it's not working, pending RnD for testing. NO PLAN Danny: Arm-Based EC2 cannot be used for worker node, because our applications are not built for ARM processors! + +## 2025-01-08 + +1. Cleanup SMAX EFS, save around $ **1500/m**, owner: [Ting Ye](https://rndwiki.houston.softwaregrp.net/confluence/display/~ting.ye@microfocus.com) + JP12-STG,EU3,US7,US2-Prod,US6,EU8,AP10 DONE 28 Mar 2025 +2. US6 + 1. After decommission Ford, resize the farm, save around $400/mo DONE + Also Dick's Sporting good just onboard, we may not change the sizing, but make sure to remove files on efs. +3. EU3 + 1. Decommission legacy Carbon server and ALBs, save around $200/m DONE + +## 2024-12-11 + +1. EU18 + 1. Change the op RDS from t3.xlarge > t3.large, as the cpu usage is less than 5%, save around $120/m DONE + 2. Change the RDS disk from io2 to gp3, as gp3 is cheaper and provide more IOPS, save around $350/m DONE +2. EU3 + 1. Change the op RDS from t3.xlarge > t3.large, as the cpu usage is less than 5%, save around $120/m DONE + 2. Change the RDS disk from io2 to gp3, as gp3 is cheaper and provide more IOPS, save around $350/m DONE +3. us24 + 1. Change the op RDS from t3.xlarge > t3.large, as the cpu usage is less than 5%, save around $120/m DONE +4. RI for OP RDS save around $100/m DONE + +## 2024-09-20 + +1. Terminate the old bastion node. Save around $300/m. DONE + +## 2024-08-28 + +1. Turn off the auto RDS backup, as we have the "AWS Backup service". Save around $300/m. DONE + 1. us2-prod oomt, eu18-prod oo/cms/smax, ap10 oomt, ca16 oo/cms/smax, jp12-stg cms/oo/smax. +2. Finish the Helm Post-transformation tasks, save more than $100/m. REVIEWING +3. Remove the OMT ingress (16.43$ \* 12 = $197). Reviewing the situation with RnD, RnD may provide a step to do it. REVIEWING + [https://docs.microfocus.com/doc/SMAX/24.2/TransformSmaxToHelmBased#Clean\_up\_OMT\_resources\_in\_the\_OMT\_namespace](https://docs.microfocus.com/doc/SMAX/24.2/TransformSmaxToHelmBased#Clean_up_OMT_resources_in_the_OMT_namespace) + [Issue 2323030 - \[Doc\] \[SaaS\] Remove unnessary OMT resoruces after helm transformation.](https://internal.almoctane.com/ui/entity-navigation?p=97002/32001&entityType=work_item&id=2323030) + +## 2024-07-08 + +1. Clean up the RDS backup tables in the database (not saving money but preventing the cost to increase) REVIEWING + 1. Audit (rnd review) + 2. revinfo (rnd confirmed to truncate) need a change + 3. bak tables (ops review) + +## 2024-05-14 + +1. Change all workers volume type from gp2 to gp3. Save around $ **1000/m**. Plan with CCoE ami change PLANNED +2. OpenSearch on US2-Dev Around 800$ Plan to decommission DONE owner: Ting +3. EU18 + 1. Reduce the vertica data node size from m4.4xlarge to r5.2xlarge: Save $600/m NO PLAN owner: Scott +4. Review the backup procedure for potential issues on cost + 1. Change the kms key os RDS, so that we can enable incremental backup. Can save around $ **2000** +/m REVIEWING Solution is ready, requires a downtime +5. Need to check the saving plan usage 80%~90%, need to check with Vinay. List the number DONE 25 Mar 2025 by lingyan, coverage 99% by the company +6. Remove the us2-dev EKS [smax-cluster-us2dev](https://us-west-2.console.aws.amazon.com/eks/home?region=us-west-2#/clusters/smax-cluster-us2dev) in 551360491749: $300/m DONE By Ting +7. Review the saving plan for us26 Owner:Lingyan DONE 25 Mar 2025 by lingyan, coverage 99% by the company + +## 2024-05-08 + +1. Change cross-region retention from 14 days to 7 days DONE [Yu Liu](https://rndwiki.houston.softwaregrp.net/confluence/display/~liu.yu@microfocus.com) +2. Remove the local backup generated by cross-region backup owner: DONE [Yu Liu](https://rndwiki.houston.softwaregrp.net/confluence/display/~liu.yu@microfocus.com) +3. Cleanup SMAX EFS to reduce the cost: $ **2000**, owner: [Ting Ye](https://rndwiki.houston.softwaregrp.net/confluence/display/~ting.ye@microfocus.com) + ,JP12-STG,EU3,US7,US2-Prod,US6,EU8,AP10 DONE +4. Checking if we can change the backup type to cold backup for efs owner: NO PLAN [Yu Liu](https://rndwiki.houston.softwaregrp.net/confluence/display/~liu.yu@microfocus.com) +5. Remove the us1 EKS in 361684190412, as it cost $400 for eks extended support owner: [Ting Ye](https://rndwiki.houston.softwaregrp.net/confluence/display/~ting.ye@microfocus.com) DONE +6. check the ecr storage cleanup solution: $ **800** owner: [Ting Ye](https://rndwiki.houston.softwaregrp.net/confluence/display/~ting.ye@microfocus.com) + \--US2-dev,EU3-Prod,US7-Prod DONE +7. Check the CMS efs cleanup solution with rnd owner: [Ling-yan Meng](https://rndwiki.houston.softwaregrp.net/confluence/display/~lingyan.meng@microfocus.com) DONE [Clean up CMS log files](https://rndwiki.houston.softwaregrp.net/confluence/display/ICS/Clean+up+CMS+log+files) + 1. Cleanup CMS EFS to reduce the cost: $ **500** owner: [Ting Ye](https://rndwiki.houston.softwaregrp.net/confluence/display/~ting.ye@microfocus.com) DONE + 2. US2-dev,US2-Prod,EU3,US7,US24 Done + 3. JP12,BR14,CA16,US26 Done + +## 2024-04-28 + +1. US6/EU8/AP10/EU18 + 1. EU8 + 1. remove not used tenant-export/tenant-import 400GB packages: 200$ DONE + +## 2024-03-25 + +1. US6/EU8/AP10/EU18 + 1. AP10 + 1. remove manual RDS snapshot keep recent 30 days: $85 DONE + 2. remove unused ALB (save 16.43$ \* 7 = 115$ ) Check FQDN and traffic, peer review before removal REVIEWING + 1. [acd2b58c6b3fc40a3a911c79dd0f8105-7bb8644d3ea49e82.elb.ap-southeast-2.amazonaws.com](http://acd2b58c6b3fc40a3a911c79dd0f8105-7bb8644d3ea49e82.elb.ap-southeast-2.amazonaws.com/) (k8s-itsmatbx-itomngin-1af9765940) + 2. [internal-SMAX-EKS-ALB-832470617.ap-southeast-2.elb.amazonaws.com](http://internal-smax-eks-alb-832470617.ap-southeast-2.elb.amazonaws.com/) + 3. [internal-CMS-ALB-1420616780.ap-southeast-2.elb.amazonaws.com](http://internal-cms-alb-1420616780.ap-southeast-2.elb.amazonaws.com/) + 4. [internal-cms-smax-integration-605090270.ap-southeast-2.elb.amazonaws.com](http://internal-cms-smax-integration-605090270.ap-southeast-2.elb.amazonaws.com/) (should be the legacy integration) + 5. [internal-k8s-ap10prodcmsalb-99eed8dbd4-1596301489.ap-southeast-2.elb.amazonaws.com](http://internal-k8s-ap10prodcmsalb-99eed8dbd4-1596301489.ap-southeast-2.elb.amazonaws.com/) + 6. [internal-k8s-oopublic-e2b012afab-1414584707.ap-southeast-2.elb.amazonaws.com](http://internal-k8s-oopublic-e2b012afab-1414584707.ap-southeast-2.elb.amazonaws.com/) + 7. [internal-k8s-ap10auditalb-f2e1f6a5de-476511256.ap-southeast-2.elb.amazonaws.com](http://internal-k8s-ap10auditalb-f2e1f6a5de-476511256.ap-southeast-2.elb.amazonaws.com/) + 2. US6 + 1. remove manual RDS snapshot keep recent 30 days: $ **300** + DONE + 2. remove unused ALB (save 16.43$ \* 8 = 131$ ) Check FQDN and traffic, peer review before removal REVIEWING + 1. [ad2b5ab2128d842a4ab7a8479b91d6ca-5f7aeea4304fc4ab.elb.us-west-2.amazonaws.com](http://ad2b5ab2128d842a4ab7a8479b91d6ca-5f7aeea4304fc4ab.elb.us-west-2.amazonaws.com/) (k8s-itsmaohs-itomngin-b928fd8ff6) + 2. [internal-SMAX-ALB-1780068998.us-west-2.elb.amazonaws.com](http://internal-smax-alb-1780068998.us-west-2.elb.amazonaws.com/) + 3. [internal-subdomain-testing-1383237556.us-west-2.elb.amazonaws.com](http://internal-subdomain-testing-1383237556.us-west-2.elb.amazonaws.com/) + 4. [internal-CMS-ALB-103193064.us-west-2.elb.amazonaws.com](http://internal-cms-alb-103193064.us-west-2.elb.amazonaws.com/) + 5. [internal-ALB-For-Integration-1506362286.us-west-2.elb.amazonaws.com](http://internal-alb-for-integration-1506362286.us-west-2.elb.amazonaws.com/) + 6. [internal-k8s-us6prodcmsalb-05d13e29f6-1782663167.us-west-2.elb.amazonaws.com](http://internal-k8s-us6prodcmsalb-05d13e29f6-1782663167.us-west-2.elb.amazonaws.com/) + 7. [internal-k8s-oomtpublic-8b587340e7-989485052.us-west-2.elb.amazonaws.com](http://internal-k8s-oomtpublic-8b587340e7-989485052.us-west-2.elb.amazonaws.com/) + 8. [internal-k8s-us6auditalb-b4c1ac47bd-1257080049.us-west-2.elb.amazonaws.com](http://internal-k8s-us6auditalb-b4c1ac47bd-1257080049.us-west-2.elb.amazonaws.com/) + 3. EU8 + 1. remove manual RDS snapshot keep recent 30 days: $ **400** + DONE + 2. remove unused ALB (save 16.43$ \* 8 = 131$ ) Check FQDN and traffic, peer review before removal REVIEWING + 1. [internal-CMS-ALB-EU8-50066461.eu-central-1.elb.amazonaws.com](http://internal-cms-alb-eu8-50066461.eu-central-1.elb.amazonaws.com/) + 2. [internal-k8s-eu8cmsext-09c603805a-1635150560.eu-central-1.elb.amazonaws.com](http://internal-k8s-eu8cmsext-09c603805a-1635150560.eu-central-1.elb.amazonaws.com/) + 3. [internal-EU8-ALB-For-Integration-1099466715.eu-central-1.elb.amazonaws.com](http://internal-eu8-alb-for-integration-1099466715.eu-central-1.elb.amazonaws.com/) + 4. [af67eb4c5555d47aab1230aaeafbfcfd-82a881994f2d96b7.elb.eu-central-1.amazonaws.com](http://af67eb4c5555d47aab1230aaeafbfcfd-82a881994f2d96b7.elb.eu-central-1.amazonaws.com/) (k8s-itsmah3c-itomngin-c4e78faf0f) + 5. [internal-SMAX-ALB-582960966.eu-central-1.elb.amazonaws.com](http://internal-smax-alb-582960966.eu-central-1.elb.amazonaws.com/) + 6. [internal-EU8-ALB-For-Integration-1099466715.eu-central-1.elb.amazonaws.com](http://internal-eu8-alb-for-integration-1099466715.eu-central-1.elb.amazonaws.com/) + 7. [aff85e03390924d0c9a6eae56cf2b525-6a24d3a3cd2ad390.elb.eu-central-1.amazonaws.com](http://aff85e03390924d0c9a6eae56cf2b525-6a24d3a3cd2ad390.elb.eu-central-1.amazonaws.com/) (this one has traffic on 80, k8s-itsmah3c-itomngin-21d82011c2) + 8. [internal-k8s-oomtpublic-8f26407304-488986183.eu-central-1.elb.amazonaws.com](http://internal-k8s-oomtpublic-8f26407304-488986183.eu-central-1.elb.amazonaws.com/) + 4. EU18 + 5. US6-STG + 1. (us-east-1) remove manual RDS snapshot keep recent 30 days: $40+ DONE + 2. (us-west-2) remove manual RDS snapshot keep recent 30 days: $100+ DONE +2. JP12/BR14/CA16 + 1. JP12 + 1. remove manual RDS snapshot keep recent 30 days: $70 DONE + 2. BR14 + 3. CA16 + 4. jp12-stg + 1. remove manual RDS snapshot keep recent 30 days: $40 DONE +3. US2/US2-DEV/US24 + 1. US2 + 1. remove manual RDS snapshot keep recent 30 days: $ **1000** + DONE + 2. US2-DEV + 1. remove manual RDS snapshot keep recent 30 days: $200+ DONE + 2. (us-east-1) remove manual RDS snapshot keep recent 30 days: $20+ DONE + 3. US24 + 1. remove manual RDS snapshot keep recent 30 days: $20 DONE +4. EU3/US7 + 1. EU3 + 1. remove manual RDS snapshot keep recent 30 days: $ **500** + DONE + 2. US7 + 1. remove manual RDS snapshot keep recent 30 days: $ **500** + DONE +5. EU22/US26 + 1. EU22 + 2. US26 + 1. remove manual RDS snapshot keep recent 30 days DONE + 2. CMS RDS r6g.4xlarge -> r6g.2xlarge (save $800) last 4 weeks peak CPU 10% DONE + +## 2023-12-19 + +Make sure to **check and keep the max\_connections** + +1. US6/EU8/AP10/EU18 + 1. AP10 + 1. OO RDS: m6g.2xlarge → r6g.xlarge (save $150) last 4 weeks peak CPU 12% DONE + 2. US6 + 1. OO RDS: m6g.2xlarge → r6g.xlarge (save $150) last 4 weeks peak CPU 6% DONE + 3. EU8 + 1. OO RDS + 1. m6g.2xlarge -> r6g.xlarge (save $150) last 4 weeks peak CPU 15% DONE + 2. IO1 3000 -> GP3 IOPS 12000 (save $300) DONE + 4. EU18 + 1. SMAX RDS m6g.4xlarge -> r6g.2xlarge (save $300) last 4 weeks peak CPU 18% DONE + 2. OO RDS: m6g.2xlarge → r6g.xlarge (save $150) last 4 weeks peak CPU 9% DONE +2. JP12/BR14/CA16 + 1. JP12 + 1. SMAX RDS m6g.2xlarge -> r6g.xlarge (save $150) last 4 weeks peak CPU 13% DONE + 2. CMS RDS m6g.2xlarge -> r6g.xlarge (save $150) last 4 weeks peak CPU 6% DONE + 3. OO RDS: m6g.2xlarge → r6g.xlarge (save $150) last 4 weeks peak CPU 14% DONE + 2. BR14 + 1. CMS RDS m6g.2xlarge -> r6g.xlarge (save $150) last 4 weeks peak CPU 9% DONE + 2. OO RDS: m6g.2xlarge → r6g.xlarge (save $150) last 4 weeks peak CPU 5% DONE + 3. CA16 + 1. SMAX RDS m6g.2xlarge -> r6g.xlarge (save $150) last 4 weeks peak CPU 5% DONE + 2. OO RDS: m6g.2xlarge → r6g.xlarge (save $150) last 4 weeks peak CPU 4% DONE + 4. jp12-stg + 1. OO RDS: m5.2xlarge → r6g.xlarge DONE +3. US2/US24 + 1. US2 + 1. OO RDS: m6g.2xlarge → r6g.xlarge (save $150) last 4 weeks peak CPU 19% DONE +4. EU3/US7 + 1. EU3 + 1. CMS RDS m6g.2xlarge -> r6g.xlarge (save $150) last 4 weeks peak CPU 15% DONE + 2. OO RDS: m6g.2xlarge → r6g.xlarge (save $150) last 4 weeks peak CPU 17% DONE + 2. US7 + 1. OO RDS: m6g.2xlarge → r6g.xlarge (save $150) last 4 weeks peak CPU 10% DONE + +## 2023-11-30 + +1. US6/EU8/AP10/EU18 + 1. US6 + 1. CMS RDS: IO1 10000 IOPS → GP3 IOPS ($1093.5 → $86.25) DONE + 2. SMA RDS: + 1. r6g.4xlarge → r6g.2xlarge (save $1312) Last 4 week free memory more than 80G, CPU less than 30%. **Check and keep the max\_connections** DONE + 2. GP2 → GP3 DONE + 3. ~~CMS RDS: m6g.4xlarge → r6g.2xlarge ($823 -> $741 → $463) Need to wait till **Dec 18th** for RI expiration for $463 Last 4 weeks CPU < 30%, Min Free memory 31G + ~~As the load on 7th Dec is higher than 60%. + 4. Remove manual & backup snapshots, keep recent 30 days: $400+ DONE + 2. EU8 + 1. SMA RDS: GP2 4500G → GP3 4500G 18000 IOPS 1000 MBPS ($1229 → $1616 ) Last 4 week IOPS peak time: 17000-18000, MBPS peak time: 450 MBPS DONE As the us6 worked, we can plan the eu8 change + 1. We can only switch to 18000 IOPS 500 MBPS at first and keep monitoring, if required, increase to 1000 MBPS, it will require less than $100 per month. Based on the monitoring, we need to change the MBPS from 500 MBPS to 1000 MBPS. DONE + 2. Remove manual & backup snapshots keep recent 30 days: $1000+DONE + 3. Disable EFS throughput mode for monitoring: $350 DONE + 3. AP10 + 1. Remove manual & backup snapshots keep recent 30 days: $100+ DONE +2. JP12/BR14/CA16 + 1. JP12 + 1. Remove manual & backup snapshots keep recent 30 days: $50+DONE + 2. BR14 + 1. Remove manual & backup snapshots keep recent 30 days: $150+DONE + 3. CA16 + 1. Remove manual & backup snapshots keep recent 30 days: $50+DONE +3. US2/US24 + 1. US2 + 1. SMA RDS: IO1 2000G 3000 IOPS → GP3 2000G 12000 IOPS ($1100→ $460) Last 4 week IOPS peak time: 2500-4000, MBPS peak time: 70-150 MBPS DONE + 2. CMS RDS: IO1 500G 3000 IOPS → GP3 500G 12000 IOPS ($1100→ $460) Last 4 week IOPS peak time: 2500-4000, MBPS peak time: 70-150 MBPSDONE + 2. US24 + 1. SMA RDS: + 1. m6g.2xlarge → r6g.xlarge ($998→ $726) DONE + 2. disable multi-AZ: save $363 DONE + 2. OO RDS: m6g.2xlarge → r6g.xlarge ($499 →$363) **Check and keep the max\_connections** DONE + 3. Vertica + 1. ~~Reduce the vertica data node number from 3 to 1~~ + 2. Reduce the vertica data node size from r5.8xlarge to r5.4xlarge: $1600 DONE + +**Need to request RI before Dec 18th. [Wei Shen](https://rndwiki.houston.softwaregrp.net/confluence/display/~wei.shen2@microfocus.com)** + +**Improve the instance type to newer version. RnD** + +**Backup policy: keep only one month.** + +Check us2 tenant FinOps usage, may be it's been moved to us24? + +[https://us2-smax.saas.microfocus.com:443/saw/ess?TENANTID=920775298](https://us2-smax.saas.microfocus.com/saw/ess?TENANTID=920775298) + +Posted by lmeng2 at Mar 28, 2025 02:39 EDT \ No newline at end of file diff --git a/Cloud DevOps/Cloud Application Cloud Readiness Check List.md b/Cloud DevOps/Cloud Application Cloud Readiness Check List.md new file mode 100644 index 00000000..726e0192 --- /dev/null +++ b/Cloud DevOps/Cloud Application Cloud Readiness Check List.md @@ -0,0 +1,31 @@ +--- +title: "ITOM Cloud Service Delivery : Cloud Application Cloud Readiness Check List" +source: "http://127.0.0.1:8999/Cloud-Application-Cloud-Readiness-Check-List_682933055.html" +author: + - "[[Wei Shen]]" +published: 2024-12-27 +created: 2026-09-07 +description: +tags: + - "clippings" +--- +## Introduction + +The purpose of this document is to define and describe the standards that are required from any modernized application that about to on-board to SaaS. + +## Modernized Applications + +Any product/Application that developed for SaaS only and desired to be at some level of Dev/Ops and continuously delivery approach + +| | **Cloud Readiness** | **Description** | +| --- | --- | --- | +| | Saleable | - Complete product definition in Control Tower with SKUs clearly defined - Complete license generation strategy | +| Deployability Configurability | Cloud Deployment & Configuration | - Cloud Applications can be deployed on a given Cloud platform in a fully or partially automated manner. - All required feature and functional configuration management should be provided through a Web/API enabled interface. Like enable tenant capabilities | +| Availability | HA & Self Recovery | - HA, Load Balancing and Fault Tolerance testing - App recover automatically after machine restart in order to maintain stability - Restarting App service will restore all node functionality and integrations - DB/File System connection should restore automatically after an issue (ex, network connectivity) without restarting the App service and should document the problem in the logs. | +| Maintainability | Upgrade/Patch | - Cloud application component to be upgraded, patched or functions changed in a standard and predictable manner. Maintainability requires backward compatibility through 2 or more releases to enable maintenance activities to occur online. | +| Recoverability | Backup & Restore | - Cloud Application has a complete data backup and recovery solution with well-documented backup and recovery procedures that have been validated and tested | +| Observability | Monitoring | - Expose application health for monitoring - node\\component\\farm\\tenant\\integration - Implement application monitoring and thresholds based on best practices - Major functionality monitoring (APM/BPM) for SLA calculation - Implement usage\\load\\performance monitoring on farm\\components based on best practices - Runbooks – resolutions for each alert that will be handled by the NOC/Ops | +| | Documentation | - SaaS Customer facing documentation portal - Internal documentations for Ops like deployment guide, upgrade, sizing guide, backend integration, APIs, affected functionality in case of a component failure, troubleshooting guide etc. | +| Observability | Performance & Capacity | - Measure performance and load and share metrics - number of users\\transactions\\requests the farm can handle - Measure and determine farm capacity in term of number of tenants and their footprint - Provide runbook in case farm limit reached its threshold (Example - Add another Server) - Expose metrics of customer product usage - Can be implemented with the help of Tableau\\Power BI reporting based on what expose. Like License usage, tenant information etc. | +| Securability Defensibility | Security | - Capability and awareness of the application to defend itself against incorrect usage. Both accidental and purposeful. Like develop WAF rules to protect Cloud Applications | +| | Service Management | - Define what services from the customer's perspective will need to be fulfilled by the SaaS Ops team when the product goes live. A detailed service catalog needs to be listed as well as an instruction document of the services to be completed - Customer-oriented service catalogs need to be defined as corresponding service offerings and made available to customers through support tooling. The service offering requires a complete definition of the scope of the service and the information, documentation, etc. that needs to be provided. | \ No newline at end of file diff --git a/Cloud DevOps/Cloud Service Delivery 技术栈.md b/Cloud DevOps/Cloud Service Delivery 技术栈.md new file mode 100644 index 00000000..8591ccbc --- /dev/null +++ b/Cloud DevOps/Cloud Service Delivery 技术栈.md @@ -0,0 +1,327 @@ + +# CSD团队技术栈 + +**角色**: Senior Manager of Cloud Service Delivery (ITOM Cloud Service Team) + +--- + +## 📊 核心组件架构 + +### 1️⃣ AWS 云基础设施层 (IaaS) + +#### 计算服务 + +- **EC2** - 虚拟服务器实例（用于ITOM SaaS应用部署） +- **Auto Scaling** - 自动扩展管理 +- **ECS/EKS** - 容器编排（可选微服务架构） +- **Lambda** - 无服务器函数（自动化任务） +- **CloudWatch** - 基础设施监控 + +#### 存储服务 + +- **RDS** - 关系型数据库（应用数据存储） +- **S3** - 对象存储（文档、备份、日志存储） +- **EBS** - 块存储（EC2数据卷） +- **ElastiCache** - 缓存层（Redis/Memcached） + +#### 网络服务 + +- **VPC** - 虚拟私有云（隔离网络环境） +- **ALB/NLB** - 负载均衡器 +- **Route 53** - DNS管理 +- **VPN/Direct Connect** - 混合连接 + +#### 安全与合规 + +- **IAM** - 身份与访问管理 +- **Security Group** - 防火墙规则 +- **KMS** - 密钥管理服务 +- **Secrets Manager** - 机密存储 +- **CloudTrail** - 审计日志 +- **AWS Shield/WAF** - DDoS防护 + +--- + +### 2️⃣ 产品与应用层 + +#### ITOM核心产品 + +- **ITOM ESM（Enterprise Service Management）** - 服务管理SaaS +- **ITOM OpsBNOM（Operations Business Networking Operations Management）** - 运维管理SaaS +- **ITOM APM** - 应用性能管理（AppPluse） + +#### 应用配置 + +- 多租户架构隔离 +- 数据库实例划分 +- 应用版本管理 + +--- + +### 3️⃣ DevOps与部署自动化 + +#### CI/CD工具集 + +- **Jenkins** - 持续集成/部署流程 +- **AWS CodeBuild** - 构建服务 +- **AWS CodeDeploy** - 部署自动化 +- **GitLab/GitHub** - 源代码管理 + +#### 基础设施即代码 (IaC) + +- **Terraform** - 基础设施管理 +- **CloudFormation** - AWS原生IaC +- **UCMDB** - 本公司产品配置管理 +- **Chef/Puppet** - 配置编排（可选） + +#### 部署自动化脚本 + +- Bash/Python - 运维脚本 +- 产品提供自动化（Product Provision Automation） +- 产品配置自动化（Product Configuration Automation） + +--- + +### 4️⃣ 监控与可观测性 + +#### 监控服务 + +- **CloudWatch** - AWS本地监控 + - 指标收集 + - 日志聚合 + - 自定义仪表板 + +#### 性能监控 + +- **Prometheus** - 应用性能监控 +- **OpenTelemetry** 应用层探针深入产品内部进行监控管理 +- **分布式追踪** - 请求链路追踪 +- **性能基线管理** - 性能指标基线 +- **Grafana** 监控数据展示，基于数据图形进行指标监控 + +#### 告警与响应 + +- **CloudWatch Alarms** - 告警规则 +- **SNS/SES** - 告警通知 +- **PagerDuty/Opsgenie** - 事件响应（可选） +- **告警响应流程** - Alerting Response Process + +#### 日志管理 + +- **CloudWatch Logs** - 应用日志 +- **S3日志存储** - 长期归档 +- **日志分析工具** - 日志查询分析 + +--- + +### 5️⃣ 成本优化与FinOps + +#### 成本分析工具 + +- **AWS Cost Explorer** - 成本分析 +- **CloudHealth** - 账单管理 +- **自定义BI分析** - Power BI -Business Data Collection/BI Analysis + +#### 成本优化策略 + +- **预留实例 (RI)** - Reserved Instances 购买管理 +- **储蓄计划 (SP)** - Saving Plans规划 +- **按需调度** - 定时启停实例 +- **Right-Sizing** - 实例规格优化 + +#### 成本追踪 + +- ESM Cloud Infra Cost Review +- OpsBNOM Cloud Infra Cost Review +- 成本标签策略（Cost Allocation Tags） + +--- + +### 6️⃣ 容量与性能管理 + +#### 容量规划 + +- **Cloud Capacity Management** - 容量规划 +- **性能指标收集** - Performance Sizing Guide +- **云模拟环境** - Cloud Simulation Environment + +#### 扩展管理 + +- Auto Scaling策略 +- 负载测试工具 +- 容量预测模型 + +--- + +### 7️⃣ 灾难恢复与业务连续性 + +#### 备份与恢复 + +- **AWS Backup** - 集中备份管理 +- **RDS自动备份** - 数据库备份 +- **EBS快照** - 卷快照 + +#### 灾难恢复 + +- **多可用区（Multi-AZ）** - 高可用部署 +- **跨区域复制** - 异地备份 +- **RTO/RPO规划** - 恢复时间目标 +- **Disaster & Recovery Plan** - 灾难恢复计划 + +#### 业务连续性 + +- **Service Availability Monitoring** - 服务可用性监控 +- **Service Health Page** - 状态页面 +- **故障转移自动化** - Failover automation + +--- + +### 8️⃣ 支持与服务工具 + +#### 支持系统 + +- **支持票务系统** - Support Ticketing Tool System +- **知识库系统** - 诊断工具、诊断信息库 +- **客户门户** - Customer Facing Doc Portal + +#### 诊断工具集 + +- **产品诊断工具** - Product Diagnostic Tooling +- **产品支持性工具** - Product Support-ability Tooling +- **日志收集工具** - 系统诊断脚本 + +#### 文档与培训 + +- **安装部署指南** - Installation/Deployment Guide +- **运维手册** - Operational Runbook +- **培训材料** - Training Materials & 新员工培训 + +--- + +### 9️⃣ 治理与合规 + +#### 变更管理 + +- **变更管理流程** - Change Management +- **发布流程** - Product Release Process +- **补丁管理** - Patch/Hotfix Process + +#### 审计与合规 + +- **Audit Compliance** - 审计追踪 +- **访问控制** - IAM权限 +- **合规检查清单** - Cloud-Application-Cloud-Readiness-Check-List +- **安全审批** - Cloud Security Office Sign-Off + +#### 配置管理 + +- **配置管理数据库 (CMDB)** - Configuration Management +- **配置版本控制** - 配置历史追踪 + +--- + +### 🔟 客户服务与运营 + +#### 客户生命周期管理 + +- **客户试用/PoC** - Product Trial/PoC Procedure +- **客户订购流程** - Customer Order Fulfillment +- **客户入职流程** - Customer On-boarding Process +- **产品提供自动化** - Automated Provisioning + +#### 服务质量管理 + +- **SLA管理** - Service Level Agreement +- **月度SLA统计** - ESM Monthly SLA Result +- **可用性检查** - Service Availability Check & Monthly SLA +- **客户满意度调查** - Customer Satisfaction Survey + +#### 事件与问题管理 + +- **事件管理流程** - Incident Management - SMAX (本公司产品) +- **客户升级路径** - Customer Escalation Process & Path - SMAX (本公司产品) +- **通知流程** - Customer Notification Process - SMAX (本公司产品) + +--- + +## 🏗️ 技术栈分层架构图 + +``` +┌─────────────────────────────────────────────────────────────┐ +│ 客户服务层 (Customer Facing) │ +│ • 支持门户 • SLA管理 • 客户通知 • 满意度调查 │ +└─────────────────────────────────────────────────────────────┘ + ↓ +┌─────────────────────────────────────────────────────────────┐ +│ 应用与服务层 (Application) │ +│ • ITOM ESM • ITOM OpsBNOM • ITOM APM (AppPluse) │ +│ • 配置管理 • 许可证管理 • 版本管理 │ +└─────────────────────────────────────────────────────────────┘ + ↓ +┌─────────────────────────────────────────────────────────────┐ +│ 运维与运营层 (Operations & Maintenance) │ +│ • 监控告警 • 日志分析 • 性能优化 • 容量管理 │ +│ • 灾难恢复 • 备份管理 • 事件管理 • 变更管理 │ +└─────────────────────────────────────────────────────────────┘ + ↓ +┌─────────────────────────────────────────────────────────────┐ +│ DevOps与自动化层 (DevOps/Automation) │ +│ • CI/CD工具 • IaC框架 • 部署自动化 • 配置管理 │ +│ • Terraform • CloudFormation • CodePipeline │ +└─────────────────────────────────────────────────────────────┘ + ↓ +┌─────────────────────────────────────────────────────────────┐ +│ AWS 云基础设施层 (AWS Infrastructure) │ +│ • 计算 (EC2/ECS/Lambda) │ +│ • 存储 (RDS/S3/EBS) │ +│ • 网络 (VPC/ALB/Route53) │ +│ • 安全 (IAM/KMS/SecurityGroup) │ +│ • 监控 (CloudWatch/CloudTrail) │ +│ • 成本 (Cost Explorer/RI/SP) │ +└─────────────────────────────────────────────────────────────┘ +``` + +--- + +## 🎯 主要产品成熟度评估维度 + +CSD团队需要持续评估以下技术维度： + +|维度|说明|关键工具/流程| +|---|---|---| +|**Recoverability**|恢复能力|AWS Backup, RDS自动备份, 灾难恢复计划| +|**Reliability**|可靠性|CloudWatch监控, SLA管理, 可用性检查| +|**Operability**|可操作性|运维手册, 自动化工具, 运维培训| +|**Maintainability**|可维护性|配置管理, 版本控制, 补丁管理| +|**Securability**|安全性|IAM, KMS, Security Groups, 审计日志| +|**Observability**|可观测性|CloudWatch, APM, 日志分析, 分布式追踪| +|**Deployability**|可部署性|CI/CD管道, IaC框架, 自动化部署| +|**Scalability**|可扩展性|Auto Scaling, 负载均衡, 容量管理| +|**Affordability**|成本性|Cost Explorer, RI/SP优化, FinOps分析| +|**Troubleshootability**|可故障排查|诊断工具, 日志聚合, 性能分析| + +--- + +## 📋 CSD团队关键职责与技术支撑 + +### 作为Senior Manager，需要关注的关键领域： + +1. **战略层** - 产品云就绪度、多云部署策略、迁移路线图 +2. **架构层** - SaaS架构设计、高可用设计、安全架构 +3. **运营层** - 自动化程度、成本控制、SLA达成 +4. **人才层** - 团队技能评估、培训计划、流程优化 +5. **工具层** - 技术栈完整性、工具集成度、自动化水平 + +--- + +## 🚀 建议的优化方向 + +- ✅ 增强基础设施自动化程度（Terraform/CloudFormation） +- ✅ 完善可观测性（分布式追踪、日志集中管理） +- ✅ 优化成本管理（FinOps体系化） +- ✅ 提升灾难恢复能力（RTO/RPO优化） +- ✅ 建立完整的自助服务平台 + +--- + +**文档版本**: 1.0 | **更新日期**: 2026年 | **作用域**: ITOM Cloud Service Team \ No newline at end of file diff --git a/Cloud DevOps/ESM Cloud AWS Infra RI & Saving Plan.md b/Cloud DevOps/ESM Cloud AWS Infra RI & Saving Plan.md new file mode 100644 index 00000000..410045b0 --- /dev/null +++ b/Cloud DevOps/ESM Cloud AWS Infra RI & Saving Plan.md @@ -0,0 +1,29 @@ +--- +title: "ITOM Cloud Service Delivery : ESM Cloud AWS Infra RI & Saving Plan" +source: "http://127.0.0.1:8999/686065526.html" +author: + - "[[Sunny Xia]]" +published: +created: 2026-09-07 +description: +tags: + - "clippings" +--- +## Introduction + +Here is the final approved ESM AWS account saving plan. + +## Saving Plan + +As discussed, below is cost estimate for 3 yrs Compute saving plan. + +

Account Number

Compute SP /hr

3 yrs no upfront

Total commitment

Estimated saving

361684190412

$ 4.00

$ 105,120.00

$ 57,816.00

609729173090

$ 3.00

$ 78,840.00

$ 43,362.00

616654404631

$ 13.50

$ 354,780.00

$ 195,129.00

772889804459

$ 4.00

$ 105,120.00

$ 57,816.00

Total

$ 643,860.00

$ 354,123.00

+ +## RDS RI + +RDS: + +- I have removed “439259180524” RDS from the below list as it yet to deploy. +- Please let me know if you want to exclude which are marked in green (instance type is pending change) & yellow (Need to be confirmed after change of cost optimization) colors? + +

1 yr with no upfront

Account No

Region

Farm Name

DB type

Engine OS

details

OD /yr

RI/Yr

609729173090

Oregon

US2-PROD

db.m6g.4xlarge

postgreSQL

Multi-AZ

$ 22,285.44

$ 14,272.68

609729173090

Oregon

US2-PROD

db.r6g.xlarge

postgreSQL

Single-AZ

$ 3,942.00

$ 2,274.96

609729173090

Oregon

US2-PROD

db.r6g.xlarge

postgreSQL

Single-AZ

$ 3,942.00

$ 2,274.96

361684190412

Oregon

US7-PROD

db.m6g.2xlarge

postgreSQL

Multi-AZ

$ 11,142.72

$ 7,136.76

361684190412

Oregon

US7-PROD

db.m6g.xlarge

postgreSQL

Single-AZ

$ 2,785.68

$ 1,784.40

361684190412

Oregon

US7-PROD

db.r6g.xlarge

postgreSQL

Single-AZ

$ 3,942.00

$ 2,274.96

361684190412

Frankfurt

EU3-PROD

db.m6g.2xlarge

postgreSQL

Multi-AZ

$ 13,271.40

$ 9,477.48

361684190412

Frankfurt

EU3-PROD

db.r6g.xlarge

postgreSQL

Single-AZ

$ 4,809.24

$ 3,179.04

361684190412

Frankfurt

EU3-PROD

db.r6g.xlarge

postgreSQL

Single-AZ

$ 4,809.24

$ 3,179.04

616654404631

Oregon

US6-PROD

db.r6g.2xlarge

postgreSQL

Multi-AZ

$ 15,750.48

$ 9,099.84

616654404631

Oregon

US6-PROD

db.m6g.4xlarge

postgreSQL

Single-AZ

$ 11,142.72

$ 7,136.76

616654404631

Oregon

US6-PROD

db.r6g.xlarge

postgreSQL

Single-AZ

$ 3,942.00

$ 2,274.96

616654404631

Frankfurt

EU8-PROD

db.r6g.8xlarge

postgreSQL

Multi-AZ

$ 76,877.76

$ 50,866.68

616654404631

Frankfurt

EU8-PROD

db.r6g.4xlarge

postgreSQL

Single-AZ

$ 19,219.44

$ 12,716.88

616654404631

Frankfurt

EU8-PROD

db.r6g.xlarge

postgreSQL

Single-AZ

$ 4,809.24

$ 3,179.04

616654404631

Sydney

AP10-PROD

db.m6g.2xlarge

postgreSQL

Multi-AZ

$ 15,461.40

$ 10,716.96

616654404631

Sydney

AP10-PROD

db.m6g.xlarge

postgreSQL

Single-AZ

$ 3,863.16

$ 2,679.72

616654404631

Sydney

AP10-PROD

db.r6g.xlarge

postgreSQL

Single-AZ

$ 4,730.40

$ 3,226.32

772889804459

Tokyo

JP12-PROD

db.r6g.xlarge

postgreSQL

Multi-AZ

$ 9,452.04

$ 6,452.64

772889804459

Tokyo

JP12-PROD

db.r6g.xlarge

postgreSQL

Single-AZ

$ 4,730.40

$ 3,226.32

772889804459

Tokyo

JP12-PROD

db.r6g.xlarge

postgreSQL

Single-AZ

$ 4,730.40

$ 3,226.32

772889804459

Sao Paulo

BR14-PROD

db.m6g.4xlarge

postgreSQL

Multi-AZ

$ 29,170.80

$ 17,580.48

772889804459

Sao Paulo

BR14-PROD

db.r6g.xlarge

postgreSQL

Single-AZ

$ 8,190.60

$ 4,752.24

772889804459

Sao Paulo

BR14-PROD

db.r6g.xlarge

postgreSQL

Single-AZ

$ 8,190.60

$ 4,752.24

772889804459

Montreal _ Canada Central

CA16-PROD

db.r6g.xlarge

postgreSQL

Multi-AZ

$ 8,514.72

$ 4,918.68

772889804459

Montreal _ Canada Central

CA16-PROD

db.r6g.2xlarge

postgreSQL

Single-AZ

$ 8,514.72

$ 4,918.68

772889804459

Montreal _ Canada Central

CA16-PROD

db.r6g.xlarge

postgreSQL

Single-AZ

$ 4,257.36

$ 2,458.92

616654404631

Frankfurt

EU18-PROD

db.r6g.2xlarge

postgreSQL

Multi-AZ

$ 19,219.44

$ 12,716.88

616654404631

Frankfurt

EU18-PROD

db.r6g.2xlarge

postgreSQL

Single-AZ

$ 9,609.72

$ 6,357.96

616654404631

Frankfurt

EU18-PROD

db.r6g.xlarge

postgreSQL

Single-AZ

$ 4,809.24

$ 3,179.04

609729173090

Oregon

US24-PROD

db.r6g.xlarge

postgreSQL

Multi-AZ

$ 7,875.24

$ 4,549.92

609729173090

Oregon

US24-PROD

db.r6g.xlarge

postgreSQL

Single-AZ

$ 3,942.00

$ 2,274.96

609729173090

Oregon

US24-PROD

db.r6g.xlarge

postgreSQL

Single-AZ

$ 3,942.00

$ 2,274.96

Total

$ 361,875.60

$ 231,391.68

\ No newline at end of file diff --git a/Cloud DevOps/ESM Cloud Farm Version Tracking.md b/Cloud DevOps/ESM Cloud Farm Version Tracking.md new file mode 100644 index 00000000..28fd13ca --- /dev/null +++ b/Cloud DevOps/ESM Cloud Farm Version Tracking.md @@ -0,0 +1,51 @@ +--- +title: "ITOM Cloud Service Delivery : ESM Cloud Farm Version Tracking" +source: "http://127.0.0.1:8999/ESM-Cloud-Farm-Version-Tracking_684925423.html" +author: + - "[[Wei Shen]]" +published: +created: 2026-09-07 +description: +tags: + - "clippings" +--- +## ESM Cloud Farms +![[IMG-20260907140355573.png]] + +| Farm | ###### SMAX/HCMX | ###### SMAX/HCMX ###### PATCH/HOTFIX | ###### UD/UCMDB | ###### UD/UCMDB ###### PATCH/HOTFIX | ###### OO | ###### OO ###### PATCH/HOTFIX | ###### AUDIT | ###### AUDIT ###### PATCH/HOTFIX | ###### AUTOMATION ###### CENTER | ###### OPERATIONPLATFORM | ###### OPERATIONPLATFORMPATCH/HOTFIX | ###### OMT | ###### FINOPS(Classic) | ###### EKS VERSION | +| ---------------- | ---------------- | ---------------------------------------------------------------------------------------------------------- | --------------- | ------------------------------------ | --------- | ------------------------------ | ------------ | --------------------------------- | -------------------------------- | ------------------------ | ------------------------------------ | ---------- | ---------------------- | ------------------ | +| ###### US2-DEV | 25.3 | 25.3.2 | 25.3 | 25.3.2 | 25.3 | 25.3.2 | 25.3 | 25.3.2 | N/A | N/A | | N/A | N/A | 1.31 | +| ###### JP12-STG | 25.3 | 25.3.1 | 25.3 | 25.3.1 | 25.3 | 25.3.1 | 25.3 | 25.3.1 | N/A | N/A | N/A | 25.3.1 | N/A | 1.31 | +| ###### AP10-PROD | 25.3 | 25.3.1 | 25.3 | 25.3.1 | 25.3 | 25.3.1 | 25.3 | 25.3.1 | N/A | N/A | N/A | 25.3.1 | N/A | 1.31 | +| ###### BR14-PROD | 25.2 | 25.2.2 25.2.2 HF1 25.2.2 HF2 | 25.2 | 25.2.2.HF1 | 25.2 | 25.2.2 | 25.2 | 25.2.2 | N/A | N/A | N/A | 25.2.2 | N/A | 1.31 | +| ###### CA16-PROD | 25.3 | 25.3.1 | 25.3 | 25.3.1 | 25.3 | 25.3.1 | 25.3 | 25.3.1 | N/A | N/A | N/A | 25.3.1 | N/A | 1.31 | +| ###### EU3-PROD | 25.3.1 | 25.3 LP HF | 25.3 | 25.3.1 | 25.3 | 25.3.1 | 25.3 | 25.3.1 | 25.3.1 | 25.3 | 25.3.1 | 25.3.1 | | 1.31 | +| ###### EU8-PROD | 25.2 | 25.2.2 25.2.2 HF10 25.2 LP HF | 25.2 | 25.2.2.HF2 | 25.2 | 25.2.2 | 25.2 | 25.2.2 | N/A | N/A | N/A | 25.2.2 | N/A | 1.31 | +| ###### EU18-PROD | 25.2 | 25.2.2 25.2.2 HF1 25.2.2 HF2 25.2.2 HF10 25.2.2 HF14 | 25.2 | 25.2.2.HF1 | 25.2 | 25.2.2 | 25.2 | 25.2.2 | N/A | 25.2 | | 25.2 | | 1.31 | +| ###### EU28-PROD | 25.2 | 25.2.2 25.2.2 HF1 25.2.2 HF225.2.2 HF7 | 25.2 | 25.2.2.HF1 | 25.2 | 25.2.2 | 25.2 | 25.2.2 | N/A | N/A | N/A | N/A | N/A | 1.31 | +| ###### EU38-PROD | 25.3 | 25.3.1 | 25.3 | 25.3.1 | N/A | N/A | 25.3 | 25.3.1 | N/A | N/A | N/A | N/A | N/A | 1.31 | +| ###### JP12-PROD | 25.2 | 25.2.2 25.2.2 HF2 25.2.2 HF2 | 25.2 | 25.2.2.HF1 | 25.2 | 25.2.2 | 25.2 | 25.2.2 | N/A | N/A | N/A | 25.2 | N/A | 1.31 | +| ###### SA34-PROD | 25.3 | 25.3.1 | 25.3 | 25.3.1 | 25.3 | N25.3.1 | 25.3 | 25.3.1 | N/A | N/A | N/A | N/A | N/A | 1.31 | +| ###### US2-PROD | 25.2 | 25.2.2 25.2.2 HF1 25.2.2 HF2 | 25.2 | 25.2.2.HF1 | 25.2 | 25.2.2 | 25.2 | 25.2.2 | N/A | N/A | N/A | 25.2.2 | | 1.31 | +| ###### US6-PROD | 25.2 | 25.2.0.HF225.2.2 HF1 25.2.2.HF1 | 25.2 | 25.2.2.HF1 | 25.2 | 25.2.2 | 25.2 | 25.2.2 | N/A | N/A | N/A | 25.2.2 | N/A | 1.31 | +| ###### US7-PROD | 25.3 | 25.3.1 | 25.3 | 25.3.1 | 25.3 | 25.3.1 | 25.3 | 25.3.1 | | N/A | N/A | 25.3.1 | | 1.31 | +| ###### US24-PROD | 25.2 | 25.2.2 25.2.2 HF1 25.2.2 HF2 25.2.2 HF5 25.2.2 HF8 25.2.2 HF10 25.2.2 HF11 25.2.2 HF12 25.2.2 HF13 | 25.2 | 25.2.2.HF1 | 25.2 | 25.2.2 | 25.2 | 25.2.2 | 25.2 | 25.2 | N/A | 25.2.2 | | 1.31 | +| ###### US26-PROD | 25.2 | 25.2.2 25.2.2 HF1 25.2.2 HF2 | 25.2 | 25.2.2.HF1 | N/A | N/A | 25.2 | 25.2.2 | N/A | N/A | N/A | 25.2.2 | N/A | 1.31 | + +## AIS Cloud Aviator Farms + +| Farm | ###### AVIATOR | ###### AVIATOR ###### PATCH/HOTFIX | ###### EKS VERSION | +| --- | --- | --- | --- | +| ###### US30-STG-ITOMAVIATOR | 25.3 | 25.3.2 | 1.31 | +| ###### EU30-PROD-ITOMAVIATOR | 25.3 | 25.3.1 25.3.1.HF1 | 1.31 | +| ###### EU32-PROD-ITOMAVIATOR | 25.3 | 25.3.0 | 1.31 | + +## DCA Cloud Farms + +| | ###### SERVICE TYPE | ###### ITOM DCA | ###### EKS VERSION | ###### STATUS | +| --- | --- | --- | --- | --- | +| ###### EU3-TRIAL-DCA | ~~DCA Premium~~ | 23.4 GA | 1.30 | | +| ###### EU4-STG-DCA | DCA Premium | 23.4 GA | | IN USE | +| ###### EU2-PROD-DCA | DCA Premium | 23.4 GA | | IN USE | +| ###### US8-STG-REPORTING | SA Reporting | 23.4 GA | | IN USE | +| ###### US6-PROD-REPORTING | SA Reporting | 23.4 GA | | IN USE | \ No newline at end of file diff --git a/Cloud DevOps/ESM Monthly SLA Result.md b/Cloud DevOps/ESM Monthly SLA Result.md new file mode 100644 index 00000000..4d243723 --- /dev/null +++ b/Cloud DevOps/ESM Monthly SLA Result.md @@ -0,0 +1,48 @@ +--- +title: "ITOM Cloud Service Delivery : ESM Monthly SLA Result" +source: "http://127.0.0.1:8999/ESM-Monthly-SLA-Result_686070050.html" +author: + - "[[Yun Zhao]]" +published: +created: 2026-09-07 +description: +tags: + - "clippings" +--- +## SMAX SLA + +| | Aug 2025 | July 2025 | June 2025 | May 2025 | Apr 2025 | Mar 2025 | Feb 2025 | Jan 2025 | Dec 2024 | Nov 2024 | Oct 2024 | Sept 2024 | Aug 2024 | Jul 2024 | Jun 2024 | May 2024 | Apr 2024 | Mar 2024 | Feb 2024 | Jan 2024 | +| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | +| ###### EU3-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | +| ###### US7-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | +| ###### US2-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | +| ###### US6-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | +| ###### EU8-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99.975% | +| ###### AP10-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | +| ###### JP12-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | +| ###### BR14-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99,836% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | +| ###### US24-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | +| ###### CA16-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | +| ###### EU18-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99,884% | 100% | +| ###### US26-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | +| ###### US28-PROD | 100% | 100% | 100% | 99.993% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | | | | | | | +| ###### SA34-PROD | 100% | 100% | 100% | | | | | | | | | | | | | | | | | | + +## CMS SLA + +| | Aug 2025 | July 2025 | June 2025 | May 2025 | Apr 2025 | Mar 2025 | Feb 2025 | Jan 2025 | Dec 2024 | Nov 2024 | Oct 2024 | Sep 2024 | Aug 2024 | Jul 2024 | Jun 2024 | May 2024 | Apr 2024 | Mar 2024 | Feb 2024 | Jan 2024 | +| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | +| ###### EU3-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | +| ###### US7-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99.481% | 100% | 100% | 100% | 100% | 100% | 100% | +| ###### US2-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99.497% | 100% | 100% | 100% | 100% | 100% | 100% | +| ###### US6-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99.372% | 100% | 100% | 100% | 100% | 100% | 100% | +| ###### EU8-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99.959% | 99.975% | 100% | 99.922% | 99.921% | 99.920% | 99.977% | +| ###### AP10-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | +| ###### JP12-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | +| ###### BR14-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99.447% | 100% | 100% | 100% | 100% | 100% | 100% | +| ###### US24-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99.523% | 100% | 100% | 100% | 100% | 100% | 100% | +| ###### CA16-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99.422% | 100% | 100% | 100% | 100% | 100% | 100% | +| ###### EU18-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | +| ###### US26-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99.413% | 100% | 100% | 100% | 100% | 100% | 100% | +| ###### US28-PROD | 100% | 100% | 100% | 99.926% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | | | | | | | +| ###### SA34-PROD | 100% | 100% | 100% | | | | | | | | | | | | | | | | | | diff --git a/Cloud DevOps/ITOM APM AppPluse Cloud Farm Information.md b/Cloud DevOps/ITOM APM AppPluse Cloud Farm Information.md new file mode 100644 index 00000000..384a0c74 --- /dev/null +++ b/Cloud DevOps/ITOM APM AppPluse Cloud Farm Information.md @@ -0,0 +1,14 @@ +--- +title: "ITOM Cloud Service Delivery : ITOM APM AppPluse Cloud Farm Information" +source: "http://127.0.0.1:8999/ITOM-APM-AppPluse-Cloud-Farm-Information_691150242.html" +author: + - "[[Wei Shen]]" +published: +created: 2026-09-07 +description: +tags: + - "clippings" +--- +## APM (10) + +

AWS Account ID

AWS A ccount Alias

AWS Region

AWS Region Location

APM Cloud Farms

FQDN

APM Version

Status

Landing Zone Type

021961983448ITOM-SAASAPMAppPulse-ProdUS WestOregon5Fhttps://5fctr.saas.microfocus.com/topaz/login.jspAPM 951 IP2 Patch
  • ANZ_BANK_APM
  • Alcoa_Direct
  • BUNGE_APM_PRODUCTION
  • American_Red_Cross
  • Bessemer_APM
  • CNH
  • GSA
  • IMF_APM_Production
  • Kubota_Systems

CLASSIC LZ

US WestOregon32Fhttps://032fctr.saas.microfocus.com/topaz/login.jspAPM 951 IP2 Patch
  • Telefonica_UK
  • StateOfFlorida
  • OntarioPensionBoard
  • IMF_APM_STG
  • Daimler
  • Eurovia
  • Accenture
  • Accenture_Llp

CLASSIC LZ

US WestOregon6Fhttps://6fctr.saas.microfocus.com/topaz/login.jspAPM 951 IP2 Patch
  • APTIV
  • BankOfAyudhya
  • CADENCE
  • EATON
  • IMF_APM
  • Independent_Health
  • MD_Financial_Management
  • Resona_Bank_Limited
  • Smarsh_Inc
  • SouthernCompany
  • TechMahindra_APM
  • VINCI_CONSTRUCTION_SI
  • Veolia
  • Zurich_Insurance

CLASSIC LZ

US WestOregon33Fhttps://33fctr.saas.microfocus.com/topaz/login.jspAPM 960 IP4 Patch
  • Citi_BSM9_Inhouse_Staging

CLASSIC LZ

US WestOregon35Fhttps://35fctr.saas.microfocus.com/topaz/login.jspAPM 960 IP3 Patch
  • Citi_BSM9_Inhouse_Prod

CLASSIC LZ

US WestOregon11Fhttps://11fctr.saas.microfocus.com/topaz/login.jspAPM 951 IP2 Patch
  • Marriott_International_Inc

CLASSIC LZ

US WestOregon8Fhttps://8fctr.saas.microfocus.com/topaz/login.jspAPM 960
  • OpenText_Staging

CLASSIC LZ

US WestOregon10Fhttps://10fctr.saas.microfocus.com/topaz/login.jspAPM 960
  • OpenText_Production

CLASSIC LZ

US WestOregon4Fhttps://4fctr.saas.microfocus.com/topaz/login.jspAPM 960
  • OT NOC Production Farm

CLASSIC LZ

EuropeFrankfurt3Fhttps://3fctr.saas.microfocus.com/topaz/login.jspAPM 960
  • OT NOC BackUp Farm

CLASSIC LZ

\ No newline at end of file diff --git a/Cloud DevOps/ITOM Cloud AWS Account Overview.md b/Cloud DevOps/ITOM Cloud AWS Account Overview.md new file mode 100644 index 00000000..bed6a218 --- /dev/null +++ b/Cloud DevOps/ITOM Cloud AWS Account Overview.md @@ -0,0 +1,66 @@ +--- +title: "ITOM Cloud Service Delivery : ITOM Cloud AWS Account Overview" +source: "http://127.0.0.1:8999/ITOM-Cloud-AWS-Account-Overview_686070784.html" +author: + - "[[Wei Shen]]" +published: 2025-01-20 +created: 2026-09-07 +description: +tags: + - "clippings" +--- +## ESM (11) + +| **Account ID** | **Account Name** | **Purpose** | | +| --- | --- | --- | --- | +| 609729173090 | Itom-esm0-ext-prod | US2/US24 OT internal customer farms | PROD | +| 551360491749 | Itom-esm0-ext-stg | US2 dev | DEV | +| 361684190412 | Itom-esm0-ext-trial | EU3/US7 ext customer trial farms | PROD | +| 616654404631 | Itom-esm1-ext-prod | US6/EU8/AP10/EU18 ext customer farms | PROD | +| 685481450608 | Itom-esm1-ext-stg | Cross-region/Cross account data backup | PROD | +| 772889804459 | Itom-esm2-ext-prod | JP12/BR14/CA16/SA34/EU38 ext customer farms | PROD | +| 945679946888 | Itom-esm2-ext-stg | JP12 staging | STG | +| 439259180524 | Itom-esm3-ext-prod | US26 ext customer farm | PROD | +| 402637475238 | Itom-esm4-ext-prod | EU managed farm/EU32 for aviator | PROD | +| 521526956341 | Itom-aviator0-ext-prod | ITOM Aviator Trial/PoC Instance | PROD | +| 824517076529 | Itom-aviator1-ext-stg | ITOM Aviator Official Staging Instance | STG | + +## DCA/SA Reporting(3) + +| **Account ID** | **Account Name** | **Purpose** | | +| --- | --- | --- | --- | +| 752576076998 | ITOM-DCA2-EXT-PROD | DCA/SA reporting ext customer prod instances | PROD | +| 756681444987 | ITOM-DCA2-EXT-STG | DCA/SA reporting ext customer staging instances | STG | +| 877314495298 | ITOM-DCASaaSDev-EXT-STG | Not use | | + +## SBM(1) + +| **Account ID** | **Account Name** | **Purpose** | | +| --- | --- | --- | --- | +| 719681605826 | microfocuscloud | SBM Prod instance | PROD | + +## OpsB/NOM(4) + +| **Account ID** | **Account Name** | **Purpose** | | +| --- | --- | --- | --- | +| 181608496217 | itom-sa-ext-prod | hosting production deployment by customers subscribed for OpsBridge or NOM offerings. | PROD | +| 014842986998 | ITOM-SA-EXT-STG | Staging account used for testing done by SaaS Operations | STG | +| 493286294651 | ITOM-SA-EXT-DEMO | Hosting deployment for customer doing a trial | STG | +| 789610210433 | ITOM-SA-INT-LAB | Dev Farm | DEV | +| 125670417181 | ITOM-Saautomation-INT-PROD | DevOps internal environment | DEV | +| 009719717362 | ITOM-Saautomation-INT-LAB | DevOps internal environment | DEV | + +## BPM(2) + +| **Account ID** | **Account Name** | **Purpose** | | +| --- | --- | --- | --- | +| 235326760858 | ITOM-SaaSBPM-Prod | hosting production deployment by customers subscribed for BPM | PROD | +| 935255303178 | ITOM-SaaSBPMStaging-Prod | Staging account used for testing done by SaaS Operations | STG | +| ~~776496461147~~ | ~~ITOM-BPMChina-Prod~~ | ~~hosting production deployment by customers subscribed for BPM~~ | | + +## APM/AppPulse(2) + +| **Account ID** | **Account Name** | **Purpose** | | +| --- | --- | --- | --- | +| 021961983448 | ITOM-SAASAPMAppPulse-Prod | hosting production deployment by customers subscribed for APM | PROD | +| 685243053258 | ITOM-SAASAPMStaging-Prod | Staging account used for testing done by SaaS Operations | STG | diff --git a/Cloud DevOps/ITOM Cloud Application SaaS Service Description.md b/Cloud DevOps/ITOM Cloud Application SaaS Service Description.md new file mode 100644 index 00000000..d7f75fb1 --- /dev/null +++ b/Cloud DevOps/ITOM Cloud Application SaaS Service Description.md @@ -0,0 +1,70 @@ +--- +title: "ITOM Cloud Service Delivery : ITOM Cloud Application SaaS Service Description" +source: "http://127.0.0.1:8999/ITOM-Cloud-Application-SaaS-Service-Description_686069698.html" +author: + - "[[Wei Shen]]" +published: 2025-01-20 +created: 2026-09-07 +description: +tags: + - "clippings" +--- +Created by, last modified on Feb 20, 2025 EST + +## OpenText™ Customer Terms for SaaS (ITOM) + +[https://www.opentext.com/about/legal/software-licensing](https://www.opentext.com/about/legal/software-licensing) + +## OpenText™ Core Service Management + +[Service Description for OpenText Core Service Management Express](https://www.opentext.com/media/documentation/opentext-core-service-management-express-service-description-documentation-en.pdf) + +[Service Description for OpenText Core Service Management Premium](https://www.opentext.com/media/documentation/opentext-core-service-management-premium-service-description-documentation-en.pdf) + +[Service Description for Micro Focus ITMX United States Public Sector on Software-as-a-Service](https://www.opentext.com/media/documentation/micro-focus-itmx-united-states-public-sector-on-software-as-a-service-service-description-documentation-en.pdf) + +## OpenText™ Core Cloud Management + +[Service Description for OpenText Core Cloud Management](https://www.opentext.com/media/documentation/opentext-core-cloud-management-service-description-documentation-de.pdf) + +[Service Description for OpenText Core Cloud Management FinOps](https://www.opentext.com/media/documentation/opentext-core-cloud-management-finops-service-description-documentation-en.pdf) + +## OpenText™ Core Asset Management + +[Service Description for OpenText Core Asset Management](https://www.opentext.com/media/documentation/opentext-core-asset-management-service-description-documentation-en.pdf) + +## OpenText™ Core Universal Discovery and CMDB + +[Service Description for OpenText Core Universal Discovery and CMDB](https://www.opentext.com/media/documentation/opentext-core-universal-discovery-and-cmdb-service-description-documentation-en.pdf) + +[Service Description for OpenText Core Universal Discovery and CMDB Private](https://www.opentext.com/media/documentation/opentext-core-universal-discovery-and-cmdb-private-service-description-documentation-en.pdf) + +## OpenText™ IT Operations Aviator + +[Service Description for OpenText IT Operations Aviator](https://www.opentext.com/media/documentation/opentext-it-operations-aviator-service-description-documentation-en.pdf) + +## OpenText™ Server Automation Reporting SaaS + +[Service Description for Server Automation Reporting Software-as-a-Service](https://www.opentext.com/media/documentation/server-automation-reporting-software-as-a-service-service-description-documentation-en.pdf) + +## OpenText™ Core Network Operations Management + +[Service Description for OpenText Core Network Operations Management Reporting](https://www.opentext.com/media/documentation/opentext-core-network-operations-management-reporting-service-description-documentation-en.pdf) + +[Service Description for OpenText Core Cloud Network Observability](https://www.opentext.com/media/documentation/opentext-core-cloud-network-observability-service-description-documentation-en.pdf) + +## OpenText™ Core AI Operations Management + +[Service Description for OpenText Core AI Operations Management (Operations Bridge)](https://www.opentext.com/media/documentation/opentext-core-ai-operations-management-operations-bridge-service-description-documentation-en.pdf) + +[Service Description for OpenText Core AI Operations Management Private Cloud (Operations Bridge)](https://www.opentext.com/media/documentation/opentext-core-ai-operations-management-private-cloud-operations-bridge-service-description-documentation-en.pdf) + +[Service Description for OpenText Core AI Operations Management Reporting (Operations Bridge)](https://www.opentext.com/media/documentation/opentext-core-ai-operations-management-reporting-operations-bridge-service-description-documentation-en.pdf) + +[Service Description for OpenText Core Application Observability](https://www.opentext.com/media/documentation/opentext-core-application-observability-service-description-documentation-en.pdf) + +## OpenText™ Application Performance Management + +[Service Description for Application Performance Management Software-as-a-Service](https://www.opentext.com/media/documentation/application-performance-management-software-as-a-service-service-description-documentation-en.pdf) + +[Service Description for AppPulse Software-as-a-Service](https://www.opentext.com/media/documentation/apppulse-software-as-a-service-service-description-documentation-en.pdf) diff --git a/Cloud DevOps/ITOM Cloud Service Team.md b/Cloud DevOps/ITOM Cloud Service Team.md new file mode 100644 index 00000000..efd27fbc --- /dev/null +++ b/Cloud DevOps/ITOM Cloud Service Team.md @@ -0,0 +1,72 @@ +--- +title: "ITOM Cloud Service Delivery : ITOM Cloud Service Team" +source: "http://127.0.0.1:8999/ITOM-Cloud-Service-Team_688992849.html" +author: + - "[[Wei Shen]]" +published: +created: 2026-09-07 +description: +tags: + - "clippings" +--- +## ITOM Cloud Service Team + +### Team Manager (2) + +| Name | Email | Manager | Region | Country | Main Role | +| --- | --- | --- | --- | --- | --- | +| Wei, Shen | [wshen@opentext.com](mailto:wshen@opentext.com) | Itay Laxer | APJ | China | People Manager | +| Joseiby Hernandez | [jhernandez2@opentext.com](mailto:jhernandez2@opentext.com) | Shen Wei | AMS | Costa Rica | People Manager | + +### PMO (1) + +| Name | Email | Manager | Region | Country | Main Role | +| --- | --- | --- | --- | --- | --- | +| Boglarka Ronai | [bronai@opentext.com](mailto:bronai@opentext.com) | Itay Laxer | EMEA | Romania | PMO | + +### ESM Cloud Service Team (11） + +- ITOM Cloud Service ESM Team [ITOMCloudServiceESMTeam@opentextcorporation.onmicrosoft.com](mailto:ITOMCloudServiceESMTeam@opentextcorporation.onmicrosoft.com) + +| Name | Email | Manager | Region | Country | Product | Main Role | +| --- | --- | --- | --- | --- | --- | --- | +| Heiner Fernandez | [hfernandez@opentext.com](mailto:hfernandez@opentext.com) | Joseiby Hernandez | AMS | Costa Rica | ESM | Cloud Ops | +| Randall Araya | [raraya@opentext.com](mailto:raraya@opentext.com) | Joseiby Hernandez | AMS | Costa Rica | ESM | Cloud Ops | +| Adina Iulia Lehene | [alehene@opentext.com](mailto:alehene@opentext.com) | Florin Pavel | EMEA | Romania | ESM | Cloud Ops | +| Maricel Plesuvu | [mplesuvu@opentext.com](mailto:mplesuvu@opentext.com) | Florin Pavel | EMEA | Romania | ESM | Cloud Ops | +| Miroslav Shindarov | [mshindarov@opentext.com](mailto:mshindarov@opentext.com) | Shen Wei | EMEA | Bulgaria | ESM | Cloud Ops | +| Liu, Yu | [yliu5@opentext.com](mailto:yliu5@opentext.com) | Shen Wei | APJ | China | ESM | Cloud DevOps | +| Sun, Wenjun | [wsun2@opentext.com](mailto:wsun2@opentext.com) | Shen Wei | APJ | China | ESM | Cloud DevOps | +| Xia, Sunny | [sxia2@opentext.com](mailto:sxia2@opentext.com) | Shen Wei | APJ | China | ESM | Cloud Ops | +| Ye, Ting | [tye@opentext.com](mailto:tye@opentext.com) | Shen Wei | APJ | China | ESM | Cloud Ops | +| Zhao Yun | [yzhao3@opentext.com](mailto:yzhao3@opentext.com) | Shen Wei | APJ | China | ESM | Cloud Ops | +| Jeremy Thunker | [jthunker@opentext.com](mailto:jthunker@opentext.com) | Shen Wei | AMS | USA | ESM | Cloud Ops (FedRamp) | + +### OpsB/NOM Cloud Service Team (10） + +- ITOM Cloud Service SO Team [ITOMCloudServiceSOTeam@opentextcorporation.onmicrosoft.com](mailto:ITOMCloudServiceSOTeam@opentextcorporation.onmicrosoft.com) + +| Name | Email | Manager | Region | Country | Product | Main Role | +| --- | --- | --- | --- | --- | --- | --- | +| Jones, Tyler | [tjones2@opentext.com](mailto:tjones2@opentext.com) | Shen Wei | AMS | USA | OpsB/NOM | Cloud DevOps | +| Prodan, Raluca | [rprodan@opentext.com](mailto:rprodan@opentext.com) | Florin Pavel | EMEA | Romania | OpsB/NOM | Cloud DevOps | +| Soare, Razvan Alexandru | [rsoare@opentext.com](mailto:rsoare@opentext.com) | Florin Pavel | EMEA | Romania | OpsB/NOM | Cloud DevOps | +| Krothamiddy, Sreekanth | [ksreekanth@opentext.com](mailto:ksreekanth@opentext.com) | Sajith Kumar | APJ | Inida | OpsB/NOM | Cloud DevOps | +| Prasad Mukkamala | [pmukkamala@opentext.com](mailto:pmukkamala@opentext.com) | Shen Wei | AMS | USA | OpsB/NOM | Cloud Ops | +| Girish J Babu | [gbabu@opentext.com](mailto:gbabu@opentext.com) | Sajith Kumar | APJ | India | OpsB/NOM | Cloud Ops | +| Javier Gerardo Mora | [jmora2@opentext.com](mailto:jmora2@opentext.com) | Joseiby Hernandez | AMS | Costa Rica | OpsB/NOM | Cloud Ops | +| Sandeep Kumar Swain | [sswain2@opentext.com](mailto:sswain2@opentext.com) | Sajith Kumar | APJ | India | OpsB/NOM | Cloud Ops | +| Andrei-Cosmin Turcu | [aturcu@opentext.com](mailto:aturcu@opentext.com) | Florin Pavel | EMEA | Romania | OpsB/NOM | Cloud Ops | +| Ioana Matei | [imatei@opentext.com](mailto:imatei@opentext.com) | Florin Pavel | EMEA | Romania | OpsB/NOM | Cloud Ops | + +### APM Cloud Service Team (5) + +- ITOM Cloud Services APM Team [ITOMCloudServicesAPMTeam@opentextcorporation.onmicrosoft.com](mailto:ITOMCloudServicesAPMTeam@opentextcorporation.onmicrosoft.com) + +| Name | Email | Manager | Region | Country | Product | Main Role | +| --- | --- | --- | --- | --- | --- | --- | +| Jose Marin | [jmarin@opentext.com](mailto:jmarin@opentext.com) | Joseiby Hernandez | AMS | Costa Rica | APM | Cloud Ops | +| Javier Fonseca | [jfonseca@opentext.com](mailto:jfonseca@opentext.com) | Joseiby Hernandez | AMS | Costa Rica | APM | Cloud Ops | +| Vibin Krishnan | [vkrishnan2@opentext.com](mailto:vkrishnan2@opentext.com) | Sajith Kumar | APJ | India | APM | Cloud Ops | +| Subbareddy Gandavarapu | [sgandavarapu@opentext.com](mailto:sgandavarapu@opentext.com) | Sajith Kumar | APJ | India | APM | Cloud Ops | +| Gulamnabi A Naikwadi | [gnaikwadi@opentext.com](mailto:gnaikwadi@opentext.com) | Sajith Kumar | APJ | India | APM | Cloud Ops | diff --git a/Cloud DevOps/ITOM ESM Cloud Farm Information.md b/Cloud DevOps/ITOM ESM Cloud Farm Information.md new file mode 100644 index 00000000..b36cc815 --- /dev/null +++ b/Cloud DevOps/ITOM ESM Cloud Farm Information.md @@ -0,0 +1,30 @@ +--- +title: "ITOM Cloud Service Delivery : ITOM ESM Cloud Farm Information" +source: "http://127.0.0.1:8999/ITOM-ESM-Cloud-Farm-Information_686079377.html" +author: + - "[[Sunny Xia]]" +published: +created: 2026-09-07 +description: +tags: + - "clippings" +--- +## ESM Farms (19) + +

AWS Account ID

AWS A ccount Old Alias

AWS Account New Alias

AWS Region

AWS Region Location

ESM SaaS Farms

FQDN

Status

Landing Zone Type

526837505522

itom-saassmaxdev-nonprod

Oregon

LOGGING

IN USE

685481450608

ITOM-SaaSSMAXUS6STGSTAGING-Prod

itom-esm1-ext-stg

us-west-2

Oregon

BACKUP

IN USE

GW LZ

945679946888

itom-smaxjp12-ext-stg

itom-esm2-ext-stg

ap-northeast-1

Tokyo

JP12-STG

jp12-smax-testing.saas.microfocus.com

IN USE

GW LZ

551360491749

ITOM-SaaSSMAXINTERNALCUSTSTAGING-Prod

itom-esm0-ext-stg

us-west-2

Oregon

US2-DEV

us2-smax-testing.saas.microfocus.com

IN USE

GW LZ

361684190412

ITOM-SaaSMAXTRIAL-Prod

itom-esm0-ext-trial

eu-central-1

Frankfurt

EU3-PROD

eu3-smax.saas.microfocus.com

IN USE

GW LZ

us-west-2

Oregon

US7-PROD

us7-smax.saas.microfocus.com

IN USE

GW LZ

609729173090

ITOM-SMAXINTERNALCUST-PROD

itom-esm0-ext-prod

us-west-2

Oregon

US2-PROD

us2-smax.saas.microfocus.com

IN USE

GW LZ

us-west-2

Oregon

US24-PROD

us24-smax.saas.microfocus.com

IN USE

GW LZ

616654404631

ITOM-SaaSSMAXUS6-Prod

itom-esm1-ext-prod

us-west-2

Oregon

US6-PROD

us6-smax.saas.microfocus.com

IN USE

GW LZ

eu-central-1

Frankfurt

EU8-PROD

eu8-smax.saas.microfocus.com

IN USE

GW LZ

eu-central-1

Frankfurt

EU18-PROD

eu18-smax.saas.microfocus.com

IN USE

GW LZ

ap-southeast-2

Sydney

AP10-PROD

ap10-smax.saas.microfocus.com

IN USE

GW LZ

772889804459

ITOM-SaaSSMAXjp12-Prod

itom-esm2-ext-prod

ap-northeast-1

Tokyo

JP12-PROD

jp12-smax.saas.microfocus.com

IN USE

GW LZ

sa-east-1

San Paulo

BR14-PROD

br14-smax.saas.microfocus.com

IN USE

GW LZ

ca-central-1

Canada Central

CA16-PROD

ca16-smax.saas.microfocus.com

IN USE

GW LZ

af-south-1

Cape Town

SA34-PROD

sa34-smax.saas.microfocus.com

IN USE

GW LZ

eu-central-1

Frankfurt

EU38-PROD

eu38-smax.saas.microfocus.com

IN PREPARATION

GW LZ

439259180524

itom-esm3-ext-prod

itom-esm3-ext-prod

us-west-2

Oregon

US26-PROD

us26-smax.saas.microfocus.com

IN USE

GW LZ

402637475238

itom-esm4-ext-prod

eu-central-1

Frankfurt

EU28-PROD

eu28-smax.saas.microfocus.com

IN USE

GW LZ

+ +## ITOM Aviator Farms (2) + +| **AWS Account ID** | **AWS Account Alias** | **AWS Region** | **AWS Region Location** | **ITOM Aviator SaaS Farms ** | **Description** | **Status** | **Landing Zone Type** | +| ------------------ | ---------------------- | -------------- | ----------------------- | ------------------------------ | ----------------- | ---------- | --------------------- | +| 824517076529 | ITOM-Aviator1-EXT-STG | us-west-2 | Oregon | ###### US30-STG-ITOMAVIATOR | ITOM Aviator US30 | IN USE | GW LZ | +| 521526956341 | ITOM-Aviator0-EXT-PROD | eu-central-1 | Frankfurt | ###### EU30-PROD-ITOMAVIATOR | ITOM Aviator EU30 | IN USE | GW LZ | +| 402637475238 | ITOM-ESM4-EXT-PROD | eu-central-1 | Frankfurt | ###### EU32-PROD-ITOMAVIATOR | ITOM Aviator EU32 | IN USE | GW LZ | + +## DCA/SA Reporting Instances (5) + +

AWS Account ID

AWS Account Alias

AWS Region

AWS Region Location

DCA SaaS Instances

Description

Status

Landing Zone Type

305010689464

itom-dca-ext-prod

eu-central-1

Frankfurt

To be cleaned

Classic LZ

264669891072

itom-dca-ext-stg

eu-central-1

Frankfurt

To be cleaned

Classic LZ

752576076998

ITOM-DCA2-EXT-PROD

eu-central-1

Frankfurt

Oregon

eu2-prod-dca

eu2-prod-dca - TechM DCA Prod

IN USE

GW LZ

us6-prod-sareporting

us6-prod-sareporting for Great Eastern

IN USE

GW LZ

756681444987

ITOM-DCA2-EXT-STG

eu-central-1

Frankfurt

eu4-stg-dca

eu4-stg-dca - TechM DCA Dev

IN USE

GW LZ

Frankfurt

eu3-trial-dca

eu3-trial-dca - DCA PM demo

GW LZ

Sydney

ap5-trial-dca

ap5-trial-dca -> DCA Presales Trial/PoC

GW LZ

Oregon

us8-stg-sareporting

us8-stg-sareporting - Great Easten

IN USE

GW LZ

411804813517

itom-dca-ext-demo

NOT USE

877314495298

itom-dcasaasdev-ext-stg

NOT USE

+ +## SBM Instances + +
AWS AccountAWS Account AliasAWS Region

AWS Region Location

SBM InstancesFDQNDescriptionStatus
719681605826microfocuscloudeu-west-1IrelandSource

source.microfocuscloud.com/workcenter (Work Center)

source.microfocuscloud.com/mashupmgr (App Repo)

Primarily used for P2M for OT products, but contains a variety of business process workflows.

IN USE

Sourcetestsourcetest.microfocuscloud.com/workcenterWorkflow development environment for Source. Shares repository with Source.

IN USE

RIO

rio.microfocuscloud.com/workcenter

sdadmin.microfocuscloud.com/mashupmgr

Primarily used for License Verification and GRE workflows, but contains a variety of business process workflows.

IN USE

RIOtest

riotest.microfocuscloud.com/workcenter

riotest.microfocuscloud.com/mashupmgr

Workflow development for RIO.

IN USE

SBMOD

sbm.microfocuscloud.com/workcenter

sbm.microfocuscloud.com/mashupmgr

Workflows for Professional Services teams associated with AMC. Will likely be shuttered after divestiture. Only instance not using federated authentication due to mixture of internal/external accounts.

IN USE

\ No newline at end of file diff --git a/Cloud DevOps/Index.md b/Cloud DevOps/Index.md new file mode 100644 index 00000000..aceffc10 --- /dev/null +++ b/Cloud DevOps/Index.md @@ -0,0 +1,103 @@ +[[数据说明]] + +## **Team** +[[ITOM Cloud Service Team]] +[[Cloud Service Delivery 技术栈]] +## **Product Readiness** + +[[ITOM Cloud Application SaaS Service Description]] + +ITOM SaaS Cloud Architecture +Installation/Deployment Guide +Interlock Meeting +Performance Sizing Guide +Product Release Process +Product Purchase Process +Support Oriented Training +Ops Oriented Training +Product Support-ability Tooling +Product Diagnostic Tooling +Customer Facing Doc Portal +Cloud Simulation Environment +Cloud Security Office Sign-Off +Product Trial/PoC Procedure + +[[Cloud-Application-Cloud-Readiness-Check-List]] + +## **Deployment & Configuration** +[[ITOM Cloud AWS Account Overview]] +[[ITOM ESM Cloud Farm Information]] +[[Cloud DevOps/ITOM APM AppPluse Cloud Farm Information]] + +Cloud Deployment Automation +Product Provision Automation +Product Configuration Automation +Product License Management +Cloud Cost Optimization/FinOps + [[ESM Cloud Infra Cost Review]] + [[ESM Cloud AWS Infra RI & Saving Plan]] + [[OpsBNOM Cloud Infra Cost Review]] + [[OpsBNOM AWS Infra RI & Saving Plan Proposal]] +Cloud Capacity Management +Business Data Collection/BI Analysis +Off-Cloud to On-Cloud Migration +Multi-Cloud Deployment + +## **Operation & Maintainence** + +Operational Runbook +Monitoring +Service Availibility Monitoring +Alerting Response Process +Product Version Upgrade +Patch/Hotfix Process +Configuration Management +Disaster & Recovery +Audit Compliance +Incident Management +Change Management +Service Health Page + +## **Customer Support** + +Customer Order Fulfillment +Customer On-boarding Process +Support Ticketing Tool System +Customer Cloud Service Offerings +Customer Support Service SLA +Customer Satisfaction Survey +Customer Escalation Process & Path +Service Availability Check & Monthly SLA +Service Level Agreement + [[ESM Monthly SLA Result]] +Customer Notification Process + +## **Maturity Assessment** + +- Recoverability +- Usability +- Operability +- Maintainability +- Securability +- Persistability +- Mobility +- Throttleability +- Deployability +- Reliability +- Reusability +- Accoutability +- Durability +- Troubleshootability +- Defensibility +- Extensibility +- Auditability +- Application Configurability +- Observability +- Visibility +- Affordability +- Adaptability + +## **Training Materials** +- Newbie training +- Record Training Session + diff --git a/Cloud DevOps/OpsB and NOM Cloud Deployments Version Tracking.md b/Cloud DevOps/OpsB and NOM Cloud Deployments Version Tracking.md new file mode 100644 index 00000000..d5c08815 --- /dev/null +++ b/Cloud DevOps/OpsB and NOM Cloud Deployments Version Tracking.md @@ -0,0 +1,103 @@ +--- +title: "ITOM Cloud Service Delivery : OpsB and NOM Cloud Deployments Version Tracking" +source: "http://127.0.0.1:8999/OpsB-and-NOM-Cloud-Deployments-Version-Tracking_686069604.html" +author: + - "[[Wei Shen]]" +published: +created: 2026-09-07 +description: +tags: + - "clippings" +--- +## Trial Account - itom-sa-ext-trial (493286294651) + +## Standalone - N/A + +## Farm (Shared OPTIC) + +### OpsBridge deployments + +
Farm NameProductCustomer(Org)URLRegionVersion DeployedAWS Resource VersionTypeContactSizeIntegrationsAdd-onDeployment Date
optic-demoOpsBpmdemopmdemo.opsbridge.saas.microfocus.comOregon

25.2

V-24.3.0-0

EKS-1.31

PREMIUM

Sandeep

Medium

OpsBadvantageincadvantageinc.opsbridge.saas.microfocus.com

25.2

PREMIUM

Sandeep

Medium

APPO

NOM/CNOcno-trialcno-trial.nom.saas.microfocus.com

25.2

Micro

odl-farm-oregon-5OpsBodl5t1 (used by BMS)

odl5t1.opsbridge.saas.microfocus.com

Oregon

25.1

EKS-1.31

PREMIUM

Small

AEC

08/01

OpsBodl5t2 (used by Johnson&Johnson)

odl5t2.opsbridge.saas.microfocus.com

25.1

PREMIUM

Small

AEC

15/01

OpsBodl5t3 (used by VIncIENERGIES)

odl5t3.opsbridge.saas.microfocus.com

25.1

APPO

Small

21/01

OpsBodl5t5 (used by World Vision)odl5t5.opsbridge.saas.microfocus.com

25.1

PREMIUM

Ioana/CosminSmall

SMAX

AEC

24/07

odl-farm-oregon-6OpsBodl6t1 (NCOMAIOPS2)odl6t1.opsbridge.saas.microfocus.comOregon

25.2

EKS-1.31

PREMIUM

Small

AEC

APPO

29/01

OpsB

odl6t2 (VIncIENERGIES )

odl6t2.opsbridge.saas.microfocus.com

25.1

PREMIUM

SYNTETIC M

Small25/03
NOModl6t3 (Madrid Digital)odl6t3.nom.saas.microfocus.com

25.1

REPORTING

Small28/04
OpsBodl6t4 (titoevry)odl6t4.opsbridge.saas.microfocus.com

25.2

PREMIUM

IoanaSmall

AEC

IHUB

03/07
OpsBodl6t5 (SERPROPOC)odl6t5.opsbridge.saas.microfocus.com

25.2

PREMIUM

IoanaSmall

SMAX

AEC

03/07
OpsBodl6t6 (Tata Consumer)odl6t6.opsbridge.saas.microfocus.com

25.2

APPO

IoanaSmall24/07
+ +## OpsBridge+NOM shared deployments + +
Customer(Org)URLRegionVersion DeployedAWS Resource VersionTypeContactSizeDeployment Date
bmsbms.opsbridge.saas.microfocus.comOregon

25.1

EKS-1.31

PREMIUM

Small

14/05

bms.nom.saas.microfocus.com

25.1

REPORTING

Small

bvobsbvobs.opsbridge.saas.microfocus.com

25.1

EKS-1.31

PREMIUM

Small

bvobs.nom.saas.microfocus.com

25.1

REPORTING

Small
+ +## Production Account - itom-sa-ext-prod (181608496217) + +## Standalone + +### OpsBridge deployments + +
Customer(Org)Instance TagURLRegionVersion DeployedAWS Resource VersionTypeContactSizeIntegrationHub
corp-itcorpit-prod-opsbcorp-it.opsbridge.saas.microfocus.comOregon

24.4 P1

EKS-1.31

V-12.0.4-11

RDS-15.12

PREMIUM

Prasad Mk

Large

NO

corp-it-qacorpit-qa-opsbcorp-it-qa.opsbridge.saas.microfocus.comOregon

24.4 P1

EKS-1.31

V-12.0.4-10

RDS-15.7

PREMIUM

Prasad Mk

Medium

NO

opsb4opsbopsb4opsb-prod-opsbopsb4opsb.opsbridge.saas.microfocus.comOregon

25.1

EKS-1.31

V-12.0.4-17

RDS-16.7

PREMIUM

PSDC/Prasad Mk

Medium

NO
techmahindratechmahindra-dev-opsbtechmahindra-dev.opsbridge.saas.microfocus.comFrankfurt

24.4 P1

EKS-1.31

V-24.3.0-0

RDS-16.9

PREMIUM

Prasad Mk

Small

YES
techmahindra-prod-opsbtechmahindra.opsbridge.saas.microfocus.comFrankfurt

24.4 P1

EKS-1.31

V-24.3.0-0

RDS-16.9

PREMIUM

Prasad Mk

Medium

YES
metrolinxmetrolinx-dev-opsbmetrolinx-dev.opsbridge.saas.microfocus.comCanada

24.4 P1

EKS-1.31

V-24.3.0-0

RDS-16.9

PREMIUM

Javier Mora

Medium

YES
metrolinx-prod-opsbmetrolinx.opsbridge.saas.microfocus.comCanada

24.4 P1

EKS-1.31

V-24.3.0-0

RDS-16.9

PREMIUM

Javier Mora

Medium

YES

iconmon

(TCS)

tcs-prod-opsbiconmon.opsbridge.saas.microfocus.comLondon

24.4 P1

EKS-1.31

V-12.0.4-11

RDS-15.12

PREMIUM

Sandeep Swain

Large

YES
tcs-dev-opsbiconmon-dev.opsbridge.saas.microfocus.com

24.4 P1

EKS-1.31

V-24.3.0-0

RDS-15.12

PREMIUM

Sandeep Swain

Small

YES
+ +### NOM deployments + +
Customer(Org)Instance TagURLRegionVersion DeployedEKS VersionContactSize
nasdaqnasdaqus2-prod-nomnasdaq-us2.nom.saas.microfocus.comOregon

24.4

EKS-1.31

V-23.4.0-0

RDS-15.9

Girish J Babu

Small

nasdaqeu-prod-nomnasdaq-eu.nom.saas.microfocus.comFrankfurt

24.4

EKS-1.31

V-23.4.0-0

RDS-15.9

Girish J Babu

Small

nasdaqus2-dev-nomnasdaq-dev-us2.nom.saas.microfocus.comOregon

24.4

EKS-1.31

V-23.4.0-0

RDS-15.12

Girish J Babu

Small

+ +## Farm (Shared OPTIC) + +### OpsBridge deployments + +
Farm NameCustomer(Org)Instance TagURLRegionVersion DeployedAWS Resource VersionTypeContactSizeIntegrationHub
odl-farm-fra-3skyitaliaskyitalia-dev-opsbskyitalia-dev.opsbridge.saas.microfocus.comFrankfurt

24.4

EKS-1.31

V-12.0.4-11

RDS-16.9

REPORTING

Small
skyitalia-prod-opsbskyitalia.opsbridge.saas.microfocus.com

24.4

REPORTING

Small
odl-farm-fra-5monticgencatmonticgencat-pre-opsbmonticgencat-pre.opsbridge.saas.microfocus.comFrankfurt

24.4.P1

EKS-1.31

V-12.0.4-11

RDS-15.12

PREMIUM

Small
monticgencat-prod-opsbmonticgencat.opsbridge.saas.microfocus.com

24.4 P1

PREMIUM

Small
odl-farm-ore-2infonavitinfonavit-prod-opsbhttps://infonavit.opsbridge.saas.microfocus.com?tenant=infonavitOregon

24.4

EKS-1.31

V-12.0.4-11

RDS-15.12

APPO

Small
infonavit-col-opsbhttps://infonavit-col.opsbridge.saas.microfocus.com
odl-farm-can-1telushealthtelushealth-prod-opsbtelushealth.opsbridge.saas.microfocus.comCanada

24.4

EKS-1.31

V-24.3.0-0

RDS-16.9

INFRAO

Small
+ +### NOM deployments + +
Farm NameCustomer(Org)Instance TagURLRegionVersion DeployedAWS Resource VersionContactSize
odl-farm-oregon-01hartfordhartford-dev-nomhartford-dev.nom.saas.microfocus.comOregon

24.4

EKS-1.31

V-12.0.4-11

RDS-15.9

Girish J Babu

Nano

hartford-prod-nomhartford.nom.saas.microfocus.com

24.4

Girish J Babu

Small

experianexperian-dev-nomexperian-dev.nom.saas.microfocus.com

24.4

Girish J Babu

Small

experian-prod-nomexperian.nom.saas.microfocus.com

24.4

Girish J Babu

Medium

mitremitre-prod-nommitre.nom.saas.microfocus.com

24.4

Girish J Babu

Small

mitre-dev-nommitre-dev.nom.saas.microfocus.com

24.4

Girish J Babu

Small

odl-farm-fra-4sandozsandoz-dev-nomsandoz-dev.nom.saas.microfocus.comFrankfurt

EKS-1.31

V-12.0.4-11

RDS-15.12

Girish J Babu

Nano

sandoz-prod-nomsandoz.nom.saas.microfocus.comGirish J Babu

Small

taisataisa-dev-nomtaisa-dev.nom.saas.microfocus.comGirish J Babu

Nano

taisa-prod-nomtaisa.nom.saas.microfocus.comGirish J Babu

Nano

+ +## OpsBridge+NOM shared deployments + +
Customer(Org)Instance TagURLRegionVersion DeployedAWS Resource VersionTypeContactSize
opentextot-dev-opsbot-dev.opsbridge.saas.microfocus.comOregon

25.1

EKS-1.31

V-24.3.0-0

RDS-15.7

PREMIUM

Javier Mora

Small

ot-dev-nomot-dev.nom.saas.microfocus.com

24.4

REPORTING

Girish J Babu

Nano

opentextot-prod-opsbot.opsbridge.saas.microfocus.com

25.1

EKS-1.31

V-12.0.4-17

RDS-15.12

PREMIUM

Javier Mora

Medium

ot-prod-nomot.nom.saas.microfocus.com

25.1

REPORTING

Girish J Babu

Small

indraindra-dev-opsbindra-dev.opsbridge.saas.microfocus.comFrankfurt

24.4 P1

EKS-1.31

V-12.0.4-11

RDS-15.10

PREMIUM

Small

indra-dev-nomindra-dev.nom.saas.microfocus.com

REPORTING

Nano

indraindra-prod-opsbindra.opsbridge.saas.microfocus.com

24.4 P1

EKS-1.31

V-12.0.4

RDS-15.12

PREMIUM

Small

indra-prod-nomindra.nom.saas.microfocus.com

REPORTING

Medium

dtcc

dtcc-dev-opsb

dtcc-dev-nom

dtcc-dev.opsbridge.saas.microfocus.com

dtcc-dev.nom.saas.microfocus.com

Oregon

24.4 P1

24.3

EKS-1.31

V-12.0.4-11

RDS-15.12

REPORTING

Small

dtcc

dtcc-prod-opsb

dtcc-prod-nom

dtcc.opsbridge.saas.microfocus.com

dtcc.nom.saas.microfocus.com

24.4 P1

24.3

EKS-1.31

V-12.0.4-11

RDS-16.6

REPORTING

Medium

ferrero

ferrero-dev-opsb

ferrero-dev.opsbridge.saas.microfocus.com

Frankfurt

25.1

EKS-1.31
V-24.3.0-0

RDS-16.9

REPORTING

Small

ferrero-dev-nom

ferrero-dev.nom.saas.microfocus.com

25.1

REPORTING

Small

ferrero-prod-opsb

ferrero.opsbridge.saas.microfocus.com

25.1

EKS-1.31

V-24.3.0-0

RDS-16.9

REPORTING

Small

ferrero-prod-nom

ferrero.nom.saas.microfocus.com

25.1

REPORTING

Small

+ +## Farm (OP) + +### OpsBridge deployments + +
Farm NameCustomer(Org)Instance TagURLRegionVersion DeployedAWS Resource VersionTypeContactSizeIntegrationHub

afs121

MultichoiceMultichoice-Dev-opsbhttps://multichoicedev.opsbridge.saas.microfocus.com/South Africa

25.3

EKS-1.31

V-24.3.0-0

RDS-16.8

PREMIUM

MediumYES
Multichoice-Prod-opsbhttps://multichoice.opsbridge.saas.microfocus.com/

25.3

PREMIUM

MediumYES
+ +## Staging Account - itom-sa-ext-stg (014842986998) + +## Standalone + +### OpsBridge deployments + +| Customer(Org) | Instance Tag | URL | Region | Version Deployed | AWS Resource Version | Type | Contact | Size | IntegrationHub | +| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | +| opsb4opsb-staging | opsb4opsb-stg-opsb | [opsb4opsb-staging.opsbridge-test.saas.microfocus.com](http://opsb4opsb-staging.opsbridge-test.saas.microfocus.com/) | Oregon | 25.1 | EKS-1.31 | PREMIUM | Prasad Mk | Small | NO | +| opentext | saasops-stg-opsb | [saasopsstg.opsbridge-test.saas.microfocus.com](http://saasopsstg.opsbridge-test.saas.microfocus.com/) | Oregon | 25.2 | EKS-1.31 | PREMIUM | Sandeep Swain | Small | YES | + +## Farm deployments (Shared OPTIC) + +### OpsBridge deployments + +
Farm NameCustomer(Org)URLRegionVersion DeployedEKS VersionTypeContactSizeIntegrationHub
+ +## Dev Account - itom-sa-int-lab (789610210433) + +## Standalone + +### OpsBridge deployments + +| Customer(Org) | Instance Tag | URL | Region | Version Deployed | AWS Resource Version | Type | Contact | Size | Add-on | IntegrationHub | +| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | +| montest | montest-dev-opsb | [montest.opsbridge-test.saas.microfocus.com](http://montest9.opsbridge-test.saas.microfocus.com/) | Oregon | 25.1 | EKS-1.31 | PREMIUM | Carol Park | Small | | NO | + +## Farm (Shared OPTIC) + +### OpsBridge deployments + +
Farm NameCustomer(Org)URLRegionVersion DeployedEKS VersionTypeContactSizeAdd-onIntegrationHub
+ +## OT Private Cloud Account - aws\_opsbridge\_dryrun (702295241410) + +## Standalone + +### OpsBridge deployments + +| Customer(Org) | URL | Region | Version Deployed | EKS Version | Type | Contact | Size | IntegrationHub | +| --- | --- | --- | --- | --- | --- | --- | --- | --- | +| opentext | opsb-dryrun.opentext.cloud | Oregon | 24.1 | | PREMIUM | Martin Bosler | Small | YES | + +## Attachments: + +[image-2025-2-25\_8-40-52.png](http://127.0.0.1:8999/attachments/686069604/691150736.png) (image/png) \ No newline at end of file diff --git a/Cloud DevOps/OpsBNOM AWS Infra RI & Saving Plan Proposal.md b/Cloud DevOps/OpsBNOM AWS Infra RI & Saving Plan Proposal.md new file mode 100644 index 00000000..9f23312d --- /dev/null +++ b/Cloud DevOps/OpsBNOM AWS Infra RI & Saving Plan Proposal.md @@ -0,0 +1,61 @@ +--- +title: "ITOM Cloud Service Delivery : OpsB/NOM AWS Infra RI & Saving Plan Proposal" +source: "http://127.0.0.1:8999/692447634.html" +author: + - "[[Ling-yan Meng]]" +published: 2025-03-13 +created: 2026-09-07 +description: +tags: + - "clippings" +--- +## Introduction + +This page presents all the savings plans and Reserved Instances for OpsB/NOM SaaS. + +## Saving Plan + +No account level Saving Plan, now the EC2 usage is covered by the company Saving Plan. + +

Account Number

Compute SP /hr

Proposal

Utilization/Coverage (2024-12-01 ~ 2025-02-28)

Utilization

Coverage

181608496217

$ 0.00

No change

N/A

100%

014842986998

$ 0.00

No change

N/A

100%

493286294651

$ 0.00

No change

N/A

100%

789610210433

$ 0.00

No change

N/A

99%

+ +## RI for DB Instances + +No existing RIs (2025-03-13) + +One year RI. + +| AWS Account | Region | Farm Name Purpose | DB Name | Multi-AZ | Current size | Sizing proposal | RI percentage | RI cost saving (3 years all upfront) | extra cost saving $ | +| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | +| 789610210433 | | LAB | [cosmin-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=cosmin-itom-postgres;is-cluster=false) (0 connections) [farm-drtest-itom-postgres-renamed](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=farm-drtest-itom-postgres-renamed;is-cluster=false) (0 connections) (Action: remove) [forrester-demo-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=forrester-demo-itom-postgres;is-cluster=false) ioana-itom-postgres (stopped) [montest-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=montest-itom-postgres;is-cluster=false) [obm-01-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=obm-01-itom-postgres;is-cluster=false) (will be removed once the test is finished) [odlfarm2511-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=odlfarm2511-itom-postgres;is-cluster=false) | N | 7\* db.m6g.xlarge | | 0% Stop the environment as much as possible AWS official lambda to stop them regularly (instance scheduler) | | $xxx? | +| 789610210433 | | LAB | [farm-drtest-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=farm-drtest-itom-postgres;is-cluster=false) (to be removed) | Y | db.m6g.xlarge | | (to be removed) owner: shenwei | | $xxx? | +| 014842986998 | | Staging | [opsb4opsb-staging-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=opsb4opsb-staging-itom-postgres;is-cluster=false) [saasopsstg-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=saasopsstg-itom-postgres;is-cluster=false) | N | 2 \* db.m6g.xlarge | | TBD, Owner: Raluca 50% | $555.34 | | +| 493286294651 | | Shared | [db-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=db-itom-postgres;is-cluster=false) (to be removed) [odl-farm-oregon-5-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=odl-farm-oregon-5-itom-postgres;is-cluster=false) (to be removed) [odl-farm-oregon-6-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=odl-farm-oregon-6-itom-postgres;is-cluster=false) (to be removed) [optic-demo-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=optic-demo-itom-postgres;is-cluster=false) (for PM demo, keep as long term) | N | 4 \* db.m6g.xlarge | | 100% for db.m6g.xlarge | $969.68 / 8 | $600 | +| 493286294651 | Frankfurt | Shared | [dp-itom-postgres](https://eu-central-1.console.aws.amazon.com/rds/home?region=eu-central-1#database:id=dp-itom-postgres;is-cluster=false) (to be removed) | N | db.m6g.xlarge | | To be removed | | $150 | +| 181608496217 | | Customer Dev/QA | [corp-it-qa-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=corp-it-qa-itom-postgres;is-cluster=false) [dtcc-dev-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=dtcc-dev-itom-postgres;is-cluster=false) [nasdaq-dev-us2-itom-postgres(0](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=nasdaq-dev-us2-itom-postgres;is-cluster=false) connections) [ot-dev-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=ot-dev-itom-postgres;is-cluster=false) | N | 4 \* db.m6g.xlarge | | 100% | $484.84 | $600 | +| 181608496217 | | Prod | [corp-it-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=corp-it-itom-postgres;is-cluster=false) [dtcc-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=dtcc-itom-postgres;is-cluster=false) [nasdaq-us2-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=nasdaq-us2-itom-postgres;is-cluster=false) [odl-farm-ore-2-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=odl-farm-ore-2-itom-postgres;is-cluster=false) odl-farm-oregon-01-itom-postgres [opsb4opsb-itom-postgres](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#database:id=opsb4opsb-itom-postgres;is-cluster=false) ot-itom-postgres | Y | 7 \* db.m6g.xlarge | | 100% | $1943.68 | | +| 181608496217 | Frankfurt | Customer Dev/QA | [ferrero-dev-itom-postgres](https://eu-central-1.console.aws.amazon.com/rds/home?region=eu-central-1#database:id=ferrero-dev-itom-postgres;is-cluster=false) | N | db.m6g.xlarge | | 100% | $143.92 | $150 | +| 181608496217 | Frankfurt | Customer Dev/QA | [indra-dev-itom-postgres](https://eu-central-1.console.aws.amazon.com/rds/home?region=eu-central-1#database:id=indra-dev-itom-postgres;is-cluster=false) | N | db.m6g.xlarge | | 100% | $143.92 | | +| 181608496217 | Frankfurt | Customer Dev/QA | techmahindra-dev-itom-postgres | N | db.m5.xlarge | db.m6g.xlarge | 100% Doing it in the weekday | $143.92 | $30 | +| 181608496217 | Frankfurt | Prod | [techmahindra-itom-postgres](https://eu-central-1.console.aws.amazon.com/rds/home?region=eu-central-1#database:id=techmahindra-itom-postgres;is-cluster=false) | No → Yes | db.m5.xlarge | db.m6g.xlarge | 100% Change in a window | $143.92 | \-$300 | +| 181608496217 | Frankfurt | Prod | [ferrero-itom-postgres](https://eu-central-1.console.aws.amazon.com/rds/home?region=eu-central-1#database:id=ferrero-itom-postgres;is-cluster=false) [indra-itom-postgres](https://eu-central-1.console.aws.amazon.com/rds/home?region=eu-central-1#database:id=indra-itom-postgres;is-cluster=false) [nasdaq-eu-itom-postgres](https://eu-central-1.console.aws.amazon.com/rds/home?region=eu-central-1#database:id=nasdaq-eu-itom-postgres;is-cluster=false) [odl-farm-fra-3-itom-postgres](https://eu-central-1.console.aws.amazon.com/rds/home?region=eu-central-1#database:id=odl-farm-fra-3-itom-postgres;is-cluster=false) [odl-farm-fra-4-itom-postgres](https://eu-central-1.console.aws.amazon.com/rds/home?region=eu-central-1#database:id=odl-farm-fra-3-itom-postgres;is-cluster=false) [odl-farm-fra-5-itom-postgres](https://eu-central-1.console.aws.amazon.com/rds/home?region=eu-central-1#database:id=odl-farm-fra-3-itom-postgres;is-cluster=false) | Y | 6 \* db.m6g.xlarge | | 100% | $1727.04 | | +| 181608496217 | Canada-Central | Customer Dev/QA | [metrolinx-dev-itom-postgres](https://ca-central-1.console.aws.amazon.com/rds/home?region=ca-central-1#database:id=metrolinx-dev-itom-postgres;is-cluster=false) | N | db.m5.xlarge | db.m6g.xlarge | 100% Doing it in the weekday | $150 | $30 | +| 181608496217 | Canada-Central | Prod | [metrolinx-itom-postgres](https://ca-central-1.console.aws.amazon.com/rds/home?region=ca-central-1#database:id=metrolinx-itom-postgres;is-cluster=false) | No → Yes | db.m5.xlarge | db.m6g.xlarge | 100% Change in a window | $150 | \-$300 | +| 181608496217 | Canada-Central | Prod | [odl-farm-can-1-itom-postgres](https://ca-central-1.console.aws.amazon.com/rds/home?region=ca-central-1#database:id=odl-farm-can-1-itom-postgres;is-cluster=false) | Y | db.m6g.xlarge | | 100% | $305.56 | | +| 181608496217 | London | Customer Dev/QA | [iconmon-dev-itom-postgres](https://eu-west-2.console.aws.amazon.com/rds/home?region=eu-west-2#database:id=iconmon-dev-itom-postgres;is-cluster=false) | N | db.m6g.xlarge | | 100% | $144.86 | $150 | +| 181608496217 | London | Prod | [iconmon-itom-postgres](https://eu-west-2.console.aws.amazon.com/rds/home?region=eu-west-2#database:id=iconmon-itom-postgres;is-cluster=false) | Y | db.m6g.xlarge | | 100% | $289.73 | | + +## Check the customer license expiration time to check if we need to buy RI of the DB. Owner: ShenweiRI for Open Search + +Concerns on the data index from EU to US + +| AWS Account | Farm | Region | Domain Name | Worker | Worker Proposal | RI percentage | RI saving (3 years Allupfront) | +| --- | --- | --- | --- | --- | --- | --- | --- | +| 181608496217 | Prod | Oregon | | 3 \* r7g.2xlarge | | 100% | $809.68 | +| 789610210433 | | | [forrester-demo-opensearch](https://us-west-2.console.aws.amazon.com/aos/home?region=us-west-2#/opensearch/domains/forrester-demo-opensearch) (To be removed) [montest-opensearch](https://us-west-2.console.aws.amazon.com/aos/home?region=us-west-2#/opensearch/domains/montest-opensearch) (long term) [r251-opensearch](https://us-west-2.console.aws.amazon.com/aos/home?region=us-west-2#/opensearch/domains/r251-opensearch) (To be removed) | 6 \* r6g.large | | 100% 2 \* r6g.large | $190.18 / 3 | +| 014842986998 | | | [opsb4opsb-staging-opensearch](https://us-west-2.console.aws.amazon.com/aos/home?region=us-west-2#/opensearch/domains/opsb4opsb-staging-opensearch) | 2 \* r6g.large | | 100% TBD, owner: Raluca | $126.79 | +| 493286294651 | | | [advantageinc-opensearch](https://us-west-2.console.aws.amazon.com/aos/home?region=us-west-2#/opensearch/domains/advantageinc-opensearch) (long term) [odl5t3-opensearch](https://us-west-2.console.aws.amazon.com/aos/home?region=us-west-2#/opensearch/domains/odl5t3-opensearch) (have been deleted) [odl6t1-opensearch](https://us-west-2.console.aws.amazon.com/aos/home?region=us-west-2#/opensearch/domains/odl6t1-opensearch) (To be deleted) | 6 \* r6g.large | | 100% 2 \* r6g.large | $380.36 / 3 | + +## Reference + +[AWS Cost Estimation Template for ESM SaaS 2023.05\_SP.xlsx](https://opentextcorporation-my.sharepoint.com/:x:/g/personal/jhuang4_opentext_com/EfW5rQvLPT1Dgpluc72yFpIBWOGvzy3ZsotlAAy87IOsIg?e=mfSRpI) \ No newline at end of file diff --git a/Cloud DevOps/OpsBNOM Cloud Infra Cost Review.md b/Cloud DevOps/OpsBNOM Cloud Infra Cost Review.md new file mode 100644 index 00000000..62f26c87 --- /dev/null +++ b/Cloud DevOps/OpsBNOM Cloud Infra Cost Review.md @@ -0,0 +1,126 @@ +--- +title: "ITOM Cloud Service Delivery : OpsB/NOM Cloud Infra Cost Review" +source: "http://127.0.0.1:8999/686065571.html" +author: + - "[[Sunny Xia]]" +published: 2024-08-14 +created: 2026-09-07 +description: +tags: + - "clippings" +--- +## Introduction + +This page presents all the OpsB/NOM SaaS related cost review results. + +## 2025-06-05 + +3.1 \[EU-Managed eu28-eu32\] Upgrade the EKS version to 1.32 before 2025-11-26 for OBM, to prevent $500/mo extra cost on extend support REVIEWING (Here Should be Raluca/Razvan) + +## 2025-05-23 + +Remove the unused EBS snapshots, save around $???/mo **REVIEWING** + +## 2025-03-27 + +Reorganize the volume related tasks, Change io2 → gp3 3000 iops + 125MB, gp2 → gp3 3000 iops + 125MB it improves the performance and save cost. **Christian has reviewed** + +1. itom-sa-ext-stg (014842986998), save around $ **1500** /mo **ALMOST DONE By Raluca, two io2 volume left** +2. **i** tom-sa-ext-trial (493286294651), save around $ **900** /mo **owner: Raluca. 14 io2, 33 gp2 left in Oregen, planned in second half of April** +3. **itom-sa-ext-prod** , Oregen, save around $ **2000** /mo **owner: Raluca, need to plan accordingly** +4. **itom-sa-ext-prod** , Frankfurt, save around $ **2900** /mo **owner: Raluca, need to plan accordingly + ** +5. **itom-sa-ext-prod** , Canada, save around $ **2000** /mo **owner: Raluca, need to plan accordingly** +6. itom-sa-int-lab (789610210433), save around $200/mo **owner: Raluca. 2 io2, 3 gp2 left in Oregen. They are newly created less than a month. planned in second half of April + ** +- itom-sa-int-lab (789610210433) Remove 106 unused EBS volumes, save around $ **900** /mo **DONE only 10 left on 2025/01/21, 0 left on 2025/02** + +## 2025-03-13 + +Reorganize the RI related tasks: + +1. Buy RI for RDS instances, save around **$4500 ~ $8000/mo** depends on the RI plan: **REVIEWING** **lingyan/jacky provide a draft, and review with the team, one year RI. Wei has provided the customer license file, Owner: lingyan to cross check the RI planning and the customer license** + [OpsB/NOM AWS Infra RI & Saving Plan Proposal](http://127.0.0.1:8999/692447634.html) +2. Buy RI for Open Search, save around **$900 ~ 1500/mo** depends on the RI plan: **REVIEWING Owner: lingyan provide the draft** + [OpsB/NOM AWS Infra RI & Saving Plan Proposal](http://127.0.0.1:8999/692447634.html) + +Reorganize the multi-az to single-az related tasks: + +1. 493286294651 Oregen, change 4 dev/qa RDS from multi-az to single-az, save around $ **600** /mo **DONE Owner: Raluca** +2. 493286294651 Frankfurt, change 1 dev/qa RDS from multi-az to single-az, save around $150/mo **DONEOwner: Raluca** +3. 181608496217 Oregen, change 4 dev/qa RDS from multi-az to single-az, save around $ **600** /mo **DONEOwner: Raluca** +4. 181608496217 Frankfurt, change 1 dev/qa RDS from multi-az to single-az, save around $150/mo **DONEOwner: Raluca** +5. 181608496217 London, change 1 dev/qa RDS from multi-az to single-az, save around $150/mo **DONEOwner: Raluca** + +## 2025-03-12 + +1. Remove the unused AMIs, save around $868.65/mo **DONE** + +## 2025-01-21 + +itom-sa-ext-prod + +1. Frankfurt + 1. And/Or turn off odl-farm-fra-2-itom-postgres, as there are no connections for at least 4 weeks. save around $400/mo **DONE** + 2. Upgrade EKS version of [odl-farm-fra-2-EKS-Cluster](https://eu-central-1.console.aws.amazon.com/eks/home?region=eu-central-1#/clusters/odl-farm-fra-2-EKS-Cluster), save $292/mo **DONE to be terminated + ** + 3. And remove not used volumes, extra save around $300/mo **PLANNED owner: Raluca** +2. Oregon + 1. And/or turn off nasdaq-dev-us2-itom-postgres, as there are no connections for at least 4 weeks, save around $300/mo **NO PLAN As it's a paid instance by the customer** + 2. Remove not used volumes, extra save around $300/mo **REVIEWING** +3. London + 1. 4 iconmon-EKS-Worker-instance, change size from c5a.12xlarge → c5a.6xlarge, save around **$3000/** mo **REVIEWING** Last 4 weeks usage less than 10% CPU. Lingyan check with Brindusa on the planning + 2. 6 iconmon-dev-EKS-Worker-instance, change size from c5a.4xlarge → c5a.2xlarge, save around **$1500** /mo **REVIEWING** Last 4 weeks usage less than 15% CPU. Lingyan check with Brindusa on the planning + 3. 3 vertica dev ec2 instances, change size from r5.4xlarge → r5.2xlarge, **$1000** /mo **NO PLAN** As recently the usage is up to 60%. +4. Canada + 1. Remove not used volumes, extra save around $200/mo **REVIEWING** + +## 2024-08-14 + +itom-sa-int-lab + +1. Cleanup the resources in Frankfurt (VPC, ECR, KMS), Save around $100/mo **NO PLAN** +2. Drop unused RDS instances ( farm-drtest-itom-postgres-restored nom-drtest-itom-postgres-restored), save around $ **1160** /mo **DONE** +3. Change EBS from io2/gp2 to gp3, save around $200/mo **DONE + ** +4. Reduce the size of EC2 instances odl-farm-242razvan-EKS-Worker-instance c5a.4xlarge → m6g.2xlarge, save around $200/mo **DONE The instance has gone 2025/01/21 + ** +5. Reduce the vertica server size from r5.4xlarge → r5.2xlarge, save around $ **1300** /mo **REVIEWING** + +Process: + +Plan without downtime: + +**REVIEWING** → **PLANNED** → **DONE** + +Plan with downtime: + +**REVIEWING** → → **DONE** + +Didn't pass the review: +REVIEWING → NO PLAN + +**Backup policy: keep only one month. +** + +May consider remove [montest2-itom-postgres-snapshot](https://us-west-2.console.aws.amazon.com/rds/home?region=us-west-2#db-snapshot:engine=postgres;id=montest2-itom-postgres-snapshot) + +Tools: + +1. AWS cost calculator [https://calculator.aws/#/addService](https://calculator.aws/#/addService) +2. Cost Optimization Hub.../costmanagement/home#/cost-optimization-hub +3. AWS Trusted Advisor Report + +Further high risk task consider in the future: + +1. Consider to change other RDS instances to single-az depends on the requirement. + +Posted by lmeng2 at Jan 21, 2025 04:07 EST + +Cleanup the ECR regularly: $150 + +Posted by lmeng2 at Jan 22, 2025 03:26 EST + +Jacky mentioned that turning off the dev instances based on scheduler job can help + +Posted by lmeng2 at Mar 26, 2025 22:59 EDT \ No newline at end of file diff --git a/Cloud DevOps/数据说明.md b/Cloud DevOps/数据说明.md new file mode 100644 index 00000000..7243c4e7 --- /dev/null +++ b/Cloud DevOps/数据说明.md @@ -0,0 +1,45 @@ +- 管理多少个 AWS accounts？ + - 23个AWS accounts [[ITOM Cloud AWS Account Overview]] +- 多少个 SaaS products？ + - 3 大产品线， 细分产品大约10个(独立部署，升级，管理) + - ESM - SMAX, HCMX, AMX, UD/UCMDB, OO, Automation Center [[ESM Cloud Farm Version Tracking]] + - OpsB & NOM [[OpsB and NOM Cloud Deployments Version Tracking]] + - APM & AppPlus [[ITOM APM AppPluse Cloud Farm Information]] +- 多少 customer environments？ + - 一共76 farms +- 服务多少 enterprise customers？ + - 服务客户300+ (支持multi-tenancy环境，一个farm可部署不同客户的tenant) +- 覆盖多少国家 / region？ + - AWS Oregon, Tokyo, Frankfult, Sydney, San Paulo, Canada Central, Cape Town +- 每月/每年多少次 deployment？ + - +- Customer onboarding 从多少天降到多少天？ + - 根据不同的客户类型，customer onboarding 的时间有所不同。 + - 如果是新用户的话，我们的自动化部署可以做到在30分钟内完成客户环境的搭建以及配置。 + - 如果是老用户或者甚至是从 on-premise 客户迁移到云端SaaS，我们需要进行数据迁移的话，这个我们要进行立项。根据 客户 openclaw 环境的版本，我们要帮助客户进行版本升级，保持和云端产品版本一致，然后在客户的生产环境里面导出数据，并通过一系列的自动化部署帮客户把数据迁移到云端 SaaS。这个根据数据量以及客户的环境不同，所需要的时间有所不同。 +- 自动化之前需要多少人工？ +- Deployment automation 后减少多少 effort？ +- Incident 数量下降多少？ +- MTTR 从多少降到多少？ +- Availability / SLA 达到多少个 9？ + - 公司的要求是99.9%, 我任职期间，SLA达月标率达到90%以上 +- Cloud infrastructure 年度成本多少？FinOps 节省多少？ +- 支持多少版本同时运行？ +- 每年多少次 upgrade / patch？ + - 一般一个产品每个季度需要进行一次版本升级。Patch 是以月为单位来 release patch。更小的单位是根据 incident 的严重程度需要出 hotfix，可能会以天为单位。 + - Major Update 4 times per product per year + - Patch Update 8 times per product per year + - Hotfix Update depends on incident urgency, average 10~12 times per prodcut per year +- 迁移了多少客户从 On-Prem / Off-Cloud 到 Cloud？ + - 20~30 on-prem customer to cloud SaaS +- 团队从多少人发展到多少人？ + - 2 team manager (China, Costa Rica) + - 1 PMO (Romania) + - 26 Engineers (5 China, 7 Romania, 6 India, 1 Bulgaria, 5 Costa Rica, 2 USA) +- 建立了多少套自动化工具？ + - Product Farms cloud deployment (Terraform) + - Customer Tenant fulfillment & configuration (Product API) +- Product Readiness framework 最终覆盖多少产品？ + - All Products + +