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Technical/Cloud & DevOps/Understanding Complete ITSM.md
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title: Modern ITSM: Driving Efficiency, Security & Resilience
source: https://www.linkedin.com/feed/update/urn:li:activity:7301120918150352896/?utm_source=share&utm_medium=member_ios&rcm=ACoAADE1eGIB9ndhzD0qmslDUew4rjAk2upsYtg
author: shenwei
published:
created: 2025-03-01
description: As IT landscapes evolve, legacy service management models are no longer sustainable. Agility, automation, and resilience are now fundamental. IT Service Management (ITSM) is no longer just about ticketing—it’s the strategic enabler of operational excellence, risk mitigation, and innovation acceleration.
tags: []
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# Modern ITSM: Driving Efficiency, Security & Resilience
As IT landscapes evolve, legacy service management models are no longer sustainable. Agility, automation, and resilience are now fundamental. IT Service Management (ITSM) is no longer just about ticketing—it’s the strategic enabler of operational excellence, risk mitigation, and innovation acceleration.