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# March 25th Incident Report – HipChat Blog
- **期号**: SRE Weekly Issue #17（2016-04-03）
- **作者**: —
- **链接**: https://blog.hipchat.com/2016/03/30/march-26-2016-incident-report/
## 简介
HipChat took another outage last week when they tried to push a remediation from a previous outage. Again with admirable speed, they’ve posted a detailed postmortem including dive excellent lessons that we all learn from.
> This deployment was an important remediation from the previous outages and seemed like the right thing to do. Lesson learned: No matter how much you want to remediate a problem for your users, consider the risk, complexity, and timing, and then reconsider again.
## 正文
> ⚠️ 抓取失败：URLError: _ssl.c:1015: The handshake operation timed out