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sreweekly/markdown/327/03-incident-management-guide.md

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+# Incident Management Guide
+
+- **期号**: SRE Weekly Issue #327（2022-06-19）
+- **作者**: Chris Evans — incident.io
+- **链接**: https://incident.io/guide/
+
+## 简介
+
+Like some kind of Netflix of SRE writing, incident.io just dropped an entire guide on incident management, ready for bingeing.  My favorite is the section on on-call compensation.
+
+## 正文
+
+From on-call to insights, and everything in between, this guide is the ultimate resource for modern organizations managing incidents
+
+Chapter I
+
+On-call is a must-have for modern teams, ensuring the right people are ready to respond when things go wrong. In this chapter, we dive into what on-call truly means, who should be involved, and how to make on-call a human-friendly experience.
+
+Chapter II
+
+In this chapter we'll define what an incident is, how to understand its impact, and establish a common language you can use across your organization.
+
+Chapter III
+
+The master class on responding when things go wrong! We’ll cover everything from declaring incidents and assembling the right team to communicating with your organization and customers.
+
+Chapter IV
+
+Incidents are a powerful way to learn about your organization and systems. In this chapter, we’ll explore how to turn incidents into learning opportunities, share expertise, and capture actionable steps to reduce recurrence and minimize future impact.
+
+Chapter V
+
+While each incident provides individual lessons, analyzing them collectively can uncover patterns, track operational load, and enable deeper thematic insights. This chapter explores metrics beyond traditional measures like MTTR, using rich data to help improve incident response and support team health
+
+Further reading
+
+Our philosophy on operational excellence.
+
+Ready for modern incident management? Book a call with one of our experts today.
+
+- All-in-one incident management
+- Our unmatched speed of deployment
+- Why we’re loved by users and easily adopted
+- How we work for the whole organization