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# Complex Adaptive Systems and ITSM
- **期号**: SRE Weekly Issue #336（2022-08-28）
- **作者**: Jon Stevens-Hall
- **链接**: https://jonstevenshall.medium.com/complex-adaptive-systems-and-itsm-c92b0f953f0a
## 简介
Complex systems are weird, and a traditional deterministic view such as in older ITIL iterations doesn’t capture the situation. We need to evolve our practices.
## 正文
> ⚠️ 抓取失败：HTTP 403