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# Klaviyo Incident Management: Interview with Laura Stone
- **期号**: SRE Weekly Issue #423（2024-05-05）
- **作者**: Eric Silberstein — Klaviyo
- **链接**: https://klaviyo.tech/klaviyo-incident-management-interview-with-laura-stone-28563ac9558b
## 简介
More than just an interview, this article outlines a multi-year transformation from disorganized haphazard incident investigation to a smooth and efficient incident response process.
## 正文
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