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---
title: "Hyperautomation"
type: concept
tags: [Automation, DevOps, ITSM]
sources: [modern-itsm-driving-efficiency-security-resilience]
last_updated: 2026-04-16
---
## Summary
Hyperautomation（超级自动化）是结合 AI、ML 和多种自动化工具实现端到端流程自动化的方法论。
## Definition
Hyperautomation 是 Gartner 提出的技术趋势，融合机器人流程自动化（RPA）、AI、ML 和低代码平台，实现复杂业务流程的端到端自动化。与传统自动化不同，Hyperautomation 可处理非结构化数据和做出智能决策。
## Key Attributes
- **核心组件**：RPA、AI、ML、低代码/无代码平台、流程挖掘
- **应用场景**：ITSM 流程自动化、业务流程优化、决策自动化
- **与 ITSM 结合**：实现自学习、预测性和自主 IT 运营
## Connections
- [[ITSM]] ← 演进 ← [[Hyperautomation]]
- [[AIOps]] ← 集成 ← [[Hyperautomation]]