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billyshen
2026-03-23 20:57:45 +08:00
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Archived/Work/2025 ITOM Cloud Knowledge Transfer/ESM Cloud Version Upgrade Procedures.md Normal file
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## 1. Review Upgrade Procedures Document with R&D team
## 2. Follow the Upgrade Procedures to perform Dev Farm upgrade validation
## 3. Send Notification to ESM Cloud Farm Customer about upcoming maintenance window
## 4. Maintenance Window Procedures
### 1. Set downtime of APM monitoring
### 2. Perform the upgrade change
### 3. Send notification to customer once all the change was done
### 4. Update Wiki Page about Version Tracking
### 5. Update System Health Page - Complete the Maintenance Window
### 6. Update PCS Product Version and Environment Version
### 7. Restore the APM monitoring and ensure all checks are good
## 5. Monitoring the farm metrics to ensure everything is working as expected