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2026-03-23 20:57:45 +08:00
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Archived/Work/2025 ITOM Cloud Knowledge Transfer/PCS Service Offerings & Workflow Introduction.md Normal file
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PCS: https://pcs.saas.microfocus.com/homepage?AUTH=SAML
ITOM Cloud Ops Assignment Group:
- SD: ESM SaaS Ops
- SD: OpsB SaaS Ops
- SD: NOM SaaS Ops
- SD: DCA SaaS Ops
- ITOM Cloud Service Offerings
- Service Request vs Support Request
- Entitlement/Environment/Tenant/Product
- Service/Support Request triage & workflow
- Request -> Incident -> Change
- Escalations
BI report:
https://app.powerbi.com/groups/fac06a69-6340-4715-b8fe-4bdc0ca9af14/reports/1f4989a9-0127-4c6d-9375-f9dd9bda5d84/ReportSection?experience=power-bi
PCS Dahsboard:
https://pcs.saas.microfocus.com/dashboard