first build nexus

Archived/Work/ITOM Cloud Service Review Meeting.md

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+# ITOM Cloud Service Review Meeting
+
+### ESM
+
+- Current Status
+   - Farm #, region,
+   - EU managed
+   - Team size
+      - Major workload
+         - Upgrade maintenance
+         - Customer Cloud Service request → Show trend
+         - Internal Cloud Service - Trial (SMAX, CMS Standalone, HCMX, ITOM Aviator), Unplanned change etc.
+         - Customer driven project - UPN change,
+         - Security
+- Recent Plan and activity
+   - Upgrade/Patch, SMAX helm transformation
+   - New farm plan
+   - ITOM Aviator productionize
+- Issues & Gap
+   - EU Ops engineer resource gap
+   - FedRAMP resource gap
+   - Product quality caused additional operation effort
+
+### Smart Observability
+
+- Current Status
+   - Instances #, customer #
+   - Team size
+      - Major workload
+         - Cloud deployment automation certification
+         - Paid customer cloud instance deployment, initial configuration
+         - Trial Instance deployment
+         - Maintain upgrade, upgrade validation
+         - Customer
+- Recent Plan and activity
+   - 24.2 Upgrade/Patch
+   - Support new product capability - AppO, CNO
+- Issues & Gap
+   - AWS Cost Control
+   - Trial Instance control
+   - NOM Ops resource gap
+   - PCS Support case
+   - RnD request cloud instance
+
+
+