Update nexus: fix conflicts and sync local changes
This commit is contained in:
Shen Wei
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title:
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author: shenwei
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created:
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description:
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tags: []
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---
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## 1. Review Upgrade Procedures Document with R&D team
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## 2. Follow the Upgrade Procedures to perform Dev Farm upgrade validation
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## 3. Send Notification to ESM Cloud Farm Customer about upcoming maintenance window
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## 4. Maintenance Window Procedures
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### 1. Set downtime of APM monitoring
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### 2. Perform the upgrade change
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### 3. Send notification to customer once all the change was done
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### 4. Update Wiki Page about Version Tracking
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### 5. Update System Health Page - Complete the Maintenance Window
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### 6. Update PCS Product Version and Environment Version
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### 7. Restore the APM monitoring and ensure all checks are good
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## 5. Monitoring the farm metrics to ensure everything is working as expected
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---
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title:
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source:
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author: shenwei
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published:
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created:
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description:
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tags: []
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---
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## 1. Review Upgrade Procedures Document with R&D team
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## 2. Follow the Upgrade Procedures to perform Dev Farm upgrade validation
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## 3. Send Notification to ESM Cloud Farm Customer about upcoming maintenance window
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## 4. Maintenance Window Procedures
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### 1. Set downtime of APM monitoring
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### 2. Perform the upgrade change
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### 3. Send notification to customer once all the change was done
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### 4. Update Wiki Page about Version Tracking
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### 5. Update System Health Page - Complete the Maintenance Window
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### 6. Update PCS Product Version and Environment Version
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### 7. Restore the APM monitoring and ensure all checks are good
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## 5. Monitoring the farm metrics to ensure everything is working as expected
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@@ -1,26 +1,26 @@
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title:
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source:
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author: shenwei
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published:
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created:
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description:
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tags: []
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---
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Control Tower Link: https://backoffice.saas.microfocus.com/home/bl/desktop.html?TENANTID=1#/customers
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- Request Access to Control Tower
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-
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- Customer Order Filter
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- ESM Product Filter:
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- APM/OpsB/NOM Product Filter
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- SaaS Order In Control Tower
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- CS Ops Fulfill the order and generate license
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- SaaS Ops team download/allocate license and close the deal
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- Control Tower order status change to "Provisioned", close the deal
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---
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title:
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source:
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author: shenwei
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published:
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created:
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description:
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tags: []
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---
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Control Tower Link: https://backoffice.saas.microfocus.com/home/bl/desktop.html?TENANTID=1#/customers
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- Request Access to Control Tower
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-
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- Customer Order Filter
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- ESM Product Filter:
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- APM/OpsB/NOM Product Filter
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- SaaS Order In Control Tower
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- CS Ops Fulfill the order and generate license
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- SaaS Ops team download/allocate license and close the deal
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- Control Tower order status change to "Provisioned", close the deal
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@@ -1,25 +1,25 @@
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---
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title:
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source:
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author: shenwei
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published:
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created:
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description:
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tags: []
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---
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Wiki Page:
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https://confluence.opentext.com/display/ICSD/Request+Unplanned+Change+in+Cloud+Production+Environment+Process
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R&D SA Approver
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- Gong Yi (SMAX)
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- Danny Tian (SMAX)
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- Spinu Corneliu (SMAX)
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- Moldovan Vlad
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- Diana Pop (CMS)
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- Bianca Voina (CMS)
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CSD Approver
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- Shen Wei
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- Ting Ye
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---
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title:
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source:
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author: shenwei
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published:
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created:
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description:
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tags: []
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---
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Wiki Page:
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https://confluence.opentext.com/display/ICSD/Request+Unplanned+Change+in+Cloud+Production+Environment+Process
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|
||||
R&D SA Approver
|
||||
- Gong Yi (SMAX)
|
||||
- Danny Tian (SMAX)
|
||||
- Spinu Corneliu (SMAX)
|
||||
- Moldovan Vlad
|
||||
- Diana Pop (CMS)
|
||||
- Bianca Voina (CMS)
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CSD Approver
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- Shen Wei
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- Ting Ye
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@@ -1,42 +1,42 @@
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---
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title:
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source:
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author: shenwei
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published:
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created:
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description:
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tags: []
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---
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## Review R&D Major Release Plan & Patch Plan
|
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- ESM RTE: Mihaela Claudia Chis <mchis@opentext.com>
|
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- PI Planning Readout Slides
|
||||
- ESM Patch Release Owner: Tanuj Raja Vunnava <tvunnava@opentext.com>
|
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- Patch Release Kick Off email
|
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- Other requirement about upgrade strategy
|
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- Demo/PoC Request
|
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- Customer commitment etc.
|
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## Prepare Cloud Upgrade Plan
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### Design Tool
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### Plan Strategy
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||||
- US2 Dev Farm Upgrade Validation - 1~2 days prior MR release date
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- Shared Service - ITOM Aviator US30 staging, EU30 production, EU32 production need to be upgraded first before other consume farm upgrade
|
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- EU3/US7 Trial/PoC Farm Upgrade - 1~ 2 weeks after GA release date, Upgrade on Monday (working day)
|
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- US2/US24 Opentext Internal Customer Production Farm - 1st Wave Production Farm Upgrade (Maintenance Window)
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- US26 - SalesForce customer need alternative upgrade date this can be negotiated with CSM and customer
|
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- US26/US6/AP10/CA16 External Customer Production Farm - 2nd Wave Production Farm Upgrade (Maintenance Window)
|
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- EU8/EU18/EU28/BR14/JP12 External Customer Production Farm - 3nd Wave Production Farm Upgrade (Maintenance Window)
|
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- If ESM farm enable Operation Platform, need to upgrade Operation Platform first before upgrade ESM farm
|
||||
- Considering the 1st patch release, we can consider to adopt patch upgrade direct in the upgrade maintenance window (Need to clarify the dependencies)
|
||||
- Try to avoid upgrade window before key teams public holiday. Usually some critical issues will be reported on Monday/Tuesday after version upgrade. Need people standby to support troubleshooting
|
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|
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### Publish and Notify the ESM Cloud Upgrade Plan
|
||||
- ESM Cloud Upgrade Plan Wiki Page: https://confluence.opentext.com/display/ICSD/ESM+Cloud+Ops+Change+Calendar
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- ESM Cloud Ops Change Calendar: https://opentextcorporation.sharepoint.com/sites/MFI-SMAXSaaSDevOps/Lists/ESM%20Cloud%20Calendar/calendar.aspx
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- Internal Communication About ESM Cloud Upgrade Plan (Sample Email)
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||||
### Continuous to adjust the plan according to the changes
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- Cancel/Postpone the upgrade according to critical defects
|
||||
|
||||
### Rollback the upgrade
|
||||
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||||
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---
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title:
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source:
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author: shenwei
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published:
|
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created:
|
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description:
|
||||
tags: []
|
||||
---
|
||||
|
||||
## Review R&D Major Release Plan & Patch Plan
|
||||
- ESM RTE: Mihaela Claudia Chis <mchis@opentext.com>
|
||||
- PI Planning Readout Slides
|
||||
- ESM Patch Release Owner: Tanuj Raja Vunnava <tvunnava@opentext.com>
|
||||
- Patch Release Kick Off email
|
||||
- Other requirement about upgrade strategy
|
||||
- Demo/PoC Request
|
||||
- Customer commitment etc.
|
||||
## Prepare Cloud Upgrade Plan
|
||||
### Design Tool
|
||||
### Plan Strategy
|
||||
- US2 Dev Farm Upgrade Validation - 1~2 days prior MR release date
|
||||
- Shared Service - ITOM Aviator US30 staging, EU30 production, EU32 production need to be upgraded first before other consume farm upgrade
|
||||
- EU3/US7 Trial/PoC Farm Upgrade - 1~ 2 weeks after GA release date, Upgrade on Monday (working day)
|
||||
- US2/US24 Opentext Internal Customer Production Farm - 1st Wave Production Farm Upgrade (Maintenance Window)
|
||||
- US26 - SalesForce customer need alternative upgrade date this can be negotiated with CSM and customer
|
||||
- US26/US6/AP10/CA16 External Customer Production Farm - 2nd Wave Production Farm Upgrade (Maintenance Window)
|
||||
- EU8/EU18/EU28/BR14/JP12 External Customer Production Farm - 3nd Wave Production Farm Upgrade (Maintenance Window)
|
||||
- If ESM farm enable Operation Platform, need to upgrade Operation Platform first before upgrade ESM farm
|
||||
- Considering the 1st patch release, we can consider to adopt patch upgrade direct in the upgrade maintenance window (Need to clarify the dependencies)
|
||||
- Try to avoid upgrade window before key teams public holiday. Usually some critical issues will be reported on Monday/Tuesday after version upgrade. Need people standby to support troubleshooting
|
||||
|
||||
### Publish and Notify the ESM Cloud Upgrade Plan
|
||||
- ESM Cloud Upgrade Plan Wiki Page: https://confluence.opentext.com/display/ICSD/ESM+Cloud+Ops+Change+Calendar
|
||||
- ESM Cloud Ops Change Calendar: https://opentextcorporation.sharepoint.com/sites/MFI-SMAXSaaSDevOps/Lists/ESM%20Cloud%20Calendar/calendar.aspx
|
||||
- Internal Communication About ESM Cloud Upgrade Plan (Sample Email)
|
||||
### Continuous to adjust the plan according to the changes
|
||||
- Cancel/Postpone the upgrade according to critical defects
|
||||
|
||||
### Rollback the upgrade
|
||||
|
||||
|
||||
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@@ -1,32 +1,32 @@
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---
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title:
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source:
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author: shenwei
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published:
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created:
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description:
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tags: []
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---
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## ESM Cloud
|
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- ESM Farm Information: https://confluence.opentext.com/display/ICSD/ITOM+ESM+Cloud+Farm+Information
|
||||
- ESM Capability Introduction
|
||||
- SMAX
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- UCMDB, Native SACM, SAM
|
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- HCMX/DnD
|
||||
- OO
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- AC
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- FinOps Classic
|
||||
- FinOps OP
|
||||
- Operation Platform/Optic Data Lake (ODL)
|
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- ITOM Aviator
|
||||
- ESM Farm Version Tracking: https://confluence.opentext.com/display/ICSD/ITOM+Cloud+Applications+Version+Tracking
|
||||
- ESM Customer Tenant Capabilities Enablement BI Report: https://app.powerbi.com/groups/fac06a69-6340-4715-b8fe-4bdc0ca9af14/reports/cf509ffe-325f-4c1b-a507-44b93e6d85ca/ReportSection3a054e35d20b9d533d81?experience=power-bi
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## OpsB/NOM Cloud
|
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- OpsB/NOM Cloud Deployments & Version Tracking:https://confluence.opentext.com/display/ICSD/OpsB+and+NOM+Cloud+Deployments+Version+Tracking
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## APM Cloud
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- APM Farm Information: https://confluence.opentext.com/display/ICSD/ITOM+APM+AppPluse+Cloud+Farm+Information
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---
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title:
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source:
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author: shenwei
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published:
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created:
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description:
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tags: []
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---
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## ESM Cloud
|
||||
- ESM Farm Information: https://confluence.opentext.com/display/ICSD/ITOM+ESM+Cloud+Farm+Information
|
||||
- ESM Capability Introduction
|
||||
- SMAX
|
||||
- UCMDB, Native SACM, SAM
|
||||
- HCMX/DnD
|
||||
- OO
|
||||
- AC
|
||||
- FinOps Classic
|
||||
- FinOps OP
|
||||
- Operation Platform/Optic Data Lake (ODL)
|
||||
- ITOM Aviator
|
||||
- ESM Farm Version Tracking: https://confluence.opentext.com/display/ICSD/ITOM+Cloud+Applications+Version+Tracking
|
||||
- ESM Customer Tenant Capabilities Enablement BI Report: https://app.powerbi.com/groups/fac06a69-6340-4715-b8fe-4bdc0ca9af14/reports/cf509ffe-325f-4c1b-a507-44b93e6d85ca/ReportSection3a054e35d20b9d533d81?experience=power-bi
|
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|
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## OpsB/NOM Cloud
|
||||
- OpsB/NOM Cloud Deployments & Version Tracking:https://confluence.opentext.com/display/ICSD/OpsB+and+NOM+Cloud+Deployments+Version+Tracking
|
||||
|
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## APM Cloud
|
||||
- APM Farm Information: https://confluence.opentext.com/display/ICSD/ITOM+APM+AppPluse+Cloud+Farm+Information
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|
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---
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title:
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source:
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author: shenwei
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published:
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created:
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description:
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tags: []
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---
|
||||
|
||||
- Major Incident Definition: https://confluence.opentext.com/display/ICSD/Major+Incident+Definition
|
||||
- Major Incident Management & Best Practice:
|
||||
- Identification and Detection
|
||||
- Initial Assessment
|
||||
- Incident Logging
|
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- Incident in OT SM9
|
||||
- Internal Practice: Create incident in PCS
|
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- Communication
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- Identify Incident Manager
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- Create team chat group and involve all stakeholders
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- Keeping update status
|
||||
- Resolution
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||||
---Break---
|
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- Oncall/Response
|
||||
- Post Incident Review
|
||||
- Continuous Improvement (CAPA)
|
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- Monitoring & Alerting Enhancements
|
||||
- Documentation & Knowledge base:
|
||||
---
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title:
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source:
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author: shenwei
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published:
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created:
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description:
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tags: []
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---
|
||||
|
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- Major Incident Definition: https://confluence.opentext.com/display/ICSD/Major+Incident+Definition
|
||||
- Major Incident Management & Best Practice:
|
||||
- Identification and Detection
|
||||
- Initial Assessment
|
||||
- Incident Logging
|
||||
- Incident in OT SM9
|
||||
- Internal Practice: Create incident in PCS
|
||||
- Communication
|
||||
- Identify Incident Manager
|
||||
- Create team chat group and involve all stakeholders
|
||||
- Keeping update status
|
||||
- Resolution
|
||||
---Break---
|
||||
- Oncall/Response
|
||||
- Post Incident Review
|
||||
- Continuous Improvement (CAPA)
|
||||
- Monitoring & Alerting Enhancements
|
||||
- Documentation & Knowledge base:
|
||||
|
||||
@@ -1,16 +1,16 @@
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---
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title:
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source:
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author: shenwei
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published:
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created:
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description:
|
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tags: []
|
||||
---
|
||||
|
||||
BI report:
|
||||
|
||||
https://app.powerbi.com/groups/fac06a69-6340-4715-b8fe-4bdc0ca9af14/reports/1f4989a9-0127-4c6d-9375-f9dd9bda5d84/ReportSection?experience=power-bi
|
||||
|
||||
PCS Dahsboard:
|
||||
---
|
||||
title:
|
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source:
|
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author: shenwei
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published:
|
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created:
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||||
description:
|
||||
tags: []
|
||||
---
|
||||
|
||||
BI report:
|
||||
|
||||
https://app.powerbi.com/groups/fac06a69-6340-4715-b8fe-4bdc0ca9af14/reports/1f4989a9-0127-4c6d-9375-f9dd9bda5d84/ReportSection?experience=power-bi
|
||||
|
||||
PCS Dahsboard:
|
||||
https://pcs.saas.microfocus.com/dashboard
|
||||
@@ -1,32 +1,32 @@
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---
|
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title:
|
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source:
|
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author: shenwei
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published:
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created:
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||||
description:
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||||
tags: []
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||||
---
|
||||
|
||||
PCS: https://pcs.saas.microfocus.com/homepage?AUTH=SAML
|
||||
|
||||
ITOM Cloud Ops Assignment Group:
|
||||
- SD: ESM SaaS Ops
|
||||
- SD: OpsB SaaS Ops
|
||||
- SD: NOM SaaS Ops
|
||||
- SD: DCA SaaS Ops
|
||||
|
||||
|
||||
- ITOM Cloud Service Offerings
|
||||
- Service Request vs Support Request
|
||||
- Entitlement/Environment/Tenant/Product
|
||||
- Service/Support Request triage & workflow
|
||||
- Request -> Incident -> Change
|
||||
- Escalations
|
||||
|
||||
BI report:
|
||||
|
||||
https://app.powerbi.com/groups/fac06a69-6340-4715-b8fe-4bdc0ca9af14/reports/1f4989a9-0127-4c6d-9375-f9dd9bda5d84/ReportSection?experience=power-bi
|
||||
|
||||
PCS Dahsboard:
|
||||
---
|
||||
title:
|
||||
source:
|
||||
author: shenwei
|
||||
published:
|
||||
created:
|
||||
description:
|
||||
tags: []
|
||||
---
|
||||
|
||||
PCS: https://pcs.saas.microfocus.com/homepage?AUTH=SAML
|
||||
|
||||
ITOM Cloud Ops Assignment Group:
|
||||
- SD: ESM SaaS Ops
|
||||
- SD: OpsB SaaS Ops
|
||||
- SD: NOM SaaS Ops
|
||||
- SD: DCA SaaS Ops
|
||||
|
||||
|
||||
- ITOM Cloud Service Offerings
|
||||
- Service Request vs Support Request
|
||||
- Entitlement/Environment/Tenant/Product
|
||||
- Service/Support Request triage & workflow
|
||||
- Request -> Incident -> Change
|
||||
- Escalations
|
||||
|
||||
BI report:
|
||||
|
||||
https://app.powerbi.com/groups/fac06a69-6340-4715-b8fe-4bdc0ca9af14/reports/1f4989a9-0127-4c6d-9375-f9dd9bda5d84/ReportSection?experience=power-bi
|
||||
|
||||
PCS Dahsboard:
|
||||
https://pcs.saas.microfocus.com/dashboard
|
||||
@@ -1,60 +1,60 @@
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---
|
||||
title:
|
||||
source:
|
||||
author: shenwei
|
||||
published:
|
||||
created:
|
||||
description:
|
||||
tags: []
|
||||
---
|
||||
|
||||
|
||||
## Role and Responsibility
|
||||
#### Strategic Responsibilities
|
||||
- Own the reliability and performance of multiple SaaS Application Services. (APM, BPM, OpsB, NOM, ESM, DCA, SBM, ESM FedRAMP)
|
||||
- Drive cloud modernization initiatives (e.g., containerization, EKS, CI/CD automation).
|
||||
- Align cloud service delivery with customer SLAs, business growth, and compliance frameworks (e.g., FedRAMP, SBM).
|
||||
- Interface with Sales, Product, Security, and Compliance to support new customer onboarding and cloud architecture reviews.
|
||||
|
||||
#### Operational Responsibilities
|
||||
- Oversee 24x7 operation and monitoring of cloud platforms (AWS-based).
|
||||
- Manage escalations, incidents, and root cause analysis.
|
||||
- Coordinate patching, upgrades, hotfixes, and maintenance windows.
|
||||
- Own service onboarding/offboarding workflows, including tenant provisioning and decommissioning.
|
||||
|
||||
#### People Management
|
||||
- Performance management and coaching of global team members.
|
||||
- Run weekly team syncs, monthly reviews, and ad-hoc cross-regional escalations.
|
||||
|
||||
## Cloud Applications and Cloud Services KS Sessions
|
||||
|
||||
### Session 1
|
||||
- ITOM Cloud Application AWS Account Owner
|
||||
- https://confluence.opentext.com/display/ICSD/ITOM+Cloud+AWS+Account+Overview
|
||||
- AWS Account Admin ownership
|
||||
- Responsibility of AWS Account Admin
|
||||
- ITOM Cloud Application List
|
||||
- ESM/ITOM Aviator/DCA/SBM: https://confluence.opentext.com/display/ICSD/ITOM+ESM+Cloud+Farm+Information
|
||||
- OpsB/NOM Cloud Application List: https://confluence.opentext.com/display/ICSD/OpsB+and+NOM+Cloud+Deployments+Version+Tracking
|
||||
- APM Cloud Farm List: https://confluence.opentext.com/display/ICSD/ITOM+APM+AppPluse+Cloud+Farm+Information
|
||||
- ITOM Cloud FinOps
|
||||
- BI Reporting: https://app.powerbi.com/groups/fac06a69-6340-4715-b8fe-4bdc0ca9af14/reports/1a3fceca-6563-4cc6-8218-d1d27f15e2f1/ReportSection?experience=power-bi
|
||||
- Opentext FinOps Team AWS FinOps Dashboard
|
||||
### Session 2
|
||||
- ITOM Cloud Application Version Currency
|
||||
- Upgrade Plan
|
||||
- ESM/FebRAMP Ops Change Calendar
|
||||
- OpsB/NOM Ops Change Calendar
|
||||
- Upgrade Plan Timeline
|
||||
|
||||
### Session 3
|
||||
|
||||
### Session 4
|
||||
|
||||
### Session 5
|
||||
|
||||
### Session 6
|
||||
|
||||
### Session 7
|
||||
|
||||
### Session 8
|
||||
---
|
||||
title:
|
||||
source:
|
||||
author: shenwei
|
||||
published:
|
||||
created:
|
||||
description:
|
||||
tags: []
|
||||
---
|
||||
|
||||
|
||||
## Role and Responsibility
|
||||
#### Strategic Responsibilities
|
||||
- Own the reliability and performance of multiple SaaS Application Services. (APM, BPM, OpsB, NOM, ESM, DCA, SBM, ESM FedRAMP)
|
||||
- Drive cloud modernization initiatives (e.g., containerization, EKS, CI/CD automation).
|
||||
- Align cloud service delivery with customer SLAs, business growth, and compliance frameworks (e.g., FedRAMP, SBM).
|
||||
- Interface with Sales, Product, Security, and Compliance to support new customer onboarding and cloud architecture reviews.
|
||||
|
||||
#### Operational Responsibilities
|
||||
- Oversee 24x7 operation and monitoring of cloud platforms (AWS-based).
|
||||
- Manage escalations, incidents, and root cause analysis.
|
||||
- Coordinate patching, upgrades, hotfixes, and maintenance windows.
|
||||
- Own service onboarding/offboarding workflows, including tenant provisioning and decommissioning.
|
||||
|
||||
#### People Management
|
||||
- Performance management and coaching of global team members.
|
||||
- Run weekly team syncs, monthly reviews, and ad-hoc cross-regional escalations.
|
||||
|
||||
## Cloud Applications and Cloud Services KS Sessions
|
||||
|
||||
### Session 1
|
||||
- ITOM Cloud Application AWS Account Owner
|
||||
- https://confluence.opentext.com/display/ICSD/ITOM+Cloud+AWS+Account+Overview
|
||||
- AWS Account Admin ownership
|
||||
- Responsibility of AWS Account Admin
|
||||
- ITOM Cloud Application List
|
||||
- ESM/ITOM Aviator/DCA/SBM: https://confluence.opentext.com/display/ICSD/ITOM+ESM+Cloud+Farm+Information
|
||||
- OpsB/NOM Cloud Application List: https://confluence.opentext.com/display/ICSD/OpsB+and+NOM+Cloud+Deployments+Version+Tracking
|
||||
- APM Cloud Farm List: https://confluence.opentext.com/display/ICSD/ITOM+APM+AppPluse+Cloud+Farm+Information
|
||||
- ITOM Cloud FinOps
|
||||
- BI Reporting: https://app.powerbi.com/groups/fac06a69-6340-4715-b8fe-4bdc0ca9af14/reports/1a3fceca-6563-4cc6-8218-d1d27f15e2f1/ReportSection?experience=power-bi
|
||||
- Opentext FinOps Team AWS FinOps Dashboard
|
||||
### Session 2
|
||||
- ITOM Cloud Application Version Currency
|
||||
- Upgrade Plan
|
||||
- ESM/FebRAMP Ops Change Calendar
|
||||
- OpsB/NOM Ops Change Calendar
|
||||
- Upgrade Plan Timeline
|
||||
|
||||
### Session 3
|
||||
|
||||
### Session 4
|
||||
|
||||
### Session 5
|
||||
|
||||
### Session 6
|
||||
|
||||
### Session 7
|
||||
|
||||
### Session 8
|
||||
|
||||
Reference in New Issue
Block a user