Update nexus: fix conflicts and sync local changes

Archived/Work/2025 ITOM Cloud Knowledge Transfer/ITOM Cloud Major Incident Management Process.md

@@ -1,29 +1,29 @@
----
-title:
-source:
-author: shenwei
-published:
-created:
-description:
-tags: []
----
-
-- Major Incident Definition: https://confluence.opentext.com/display/ICSD/Major+Incident+Definition
-- Major Incident Management & Best Practice:
-	- Identification and Detection
-	- Initial Assessment
-	- Incident Logging
-		- Incident in OT SM9
-		- Internal Practice: Create incident in PCS
-	- Communication
-		- Identify Incident Manager
-		- Create team chat group and involve all stakeholders 
-		- Keeping update status
-	- Resolution
----Break---
-	- Oncall/Response
-	- Post Incident Review
-	- Continuous Improvement  (CAPA)
-		- Monitoring & Alerting Enhancements
-		- Documentation & Knowledge base: 
+---
+title:
+source:
+author: shenwei
+published:
+created:
+description:
+tags: []
+---
+
+- Major Incident Definition: https://confluence.opentext.com/display/ICSD/Major+Incident+Definition
+- Major Incident Management & Best Practice:
+	- Identification and Detection
+	- Initial Assessment
+	- Incident Logging
+		- Incident in OT SM9
+		- Internal Practice: Create incident in PCS
+	- Communication
+		- Identify Incident Manager
+		- Create team chat group and involve all stakeholders 
+		- Keeping update status
+	- Resolution
+---Break---
+	- Oncall/Response
+	- Post Incident Review
+	- Continuous Improvement  (CAPA)
+		- Monitoring & Alerting Enhancements
+		- Documentation & Knowledge base: