Update nexus: fix conflicts and sync local changes

Archived/Work/2025 ITOM Cloud Knowledge Transfer/PCS Service Offerings & Workflow Introduction.md

@@ -1,32 +1,32 @@
----
-title:
-source:
-author: shenwei
-published:
-created:
-description:
-tags: []
----
-
-PCS: https://pcs.saas.microfocus.com/homepage?AUTH=SAML
-
-ITOM Cloud Ops Assignment Group:
-- SD: ESM SaaS Ops
-- SD: OpsB SaaS Ops
-- SD: NOM SaaS Ops
-- SD: DCA SaaS Ops
-
-
-- ITOM Cloud Service Offerings
-- Service Request vs Support Request
-- Entitlement/Environment/Tenant/Product
-- Service/Support Request triage & workflow 
-- Request -> Incident -> Change 
-- Escalations
-
-BI report:
-
-https://app.powerbi.com/groups/fac06a69-6340-4715-b8fe-4bdc0ca9af14/reports/1f4989a9-0127-4c6d-9375-f9dd9bda5d84/ReportSection?experience=power-bi
-
-PCS Dahsboard:
+---
+title:
+source:
+author: shenwei
+published:
+created:
+description:
+tags: []
+---
+
+PCS: https://pcs.saas.microfocus.com/homepage?AUTH=SAML
+
+ITOM Cloud Ops Assignment Group:
+- SD: ESM SaaS Ops
+- SD: OpsB SaaS Ops
+- SD: NOM SaaS Ops
+- SD: DCA SaaS Ops
+
+
+- ITOM Cloud Service Offerings
+- Service Request vs Support Request
+- Entitlement/Environment/Tenant/Product
+- Service/Support Request triage & workflow 
+- Request -> Incident -> Change 
+- Escalations
+
+BI report:
+
+https://app.powerbi.com/groups/fac06a69-6340-4715-b8fe-4bdc0ca9af14/reports/1f4989a9-0127-4c6d-9375-f9dd9bda5d84/ReportSection?experience=power-bi
+
+PCS Dahsboard:
 https://pcs.saas.microfocus.com/dashboard