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+---
+title: "Jackie"
+type: entity
+tags: [OpenText, ITOM, ESM, SAS]
+date: 2026-04-14
+---
+
+## Aliases
+- Jackie, ITOM ESM SAS architect
+
+## Role
+- ITOM ESM SAS architect at OpenText
+- 演讲者：CTP Topic 54 ESM SaaS Log Analytics
+
+## Description
+Jackie 在 OpenText 担任 ITOM（IT Operations Management）ESM（Enterprise Service Management）SaaS 架构师，负责 Log Analytics 解决方案的架构设计与实施。他在演讲中详细介绍了 ELK Stack/OpenSearch 日志分析架构、区域部署策略、安全措施和成本对比。
+
+## Connections
+- [[ctp-topic-54-esm-saas-log-analytics]] ← presented