IT Incident Management and Incident Command

Blackrock 3 Partners provide Incident Management consulting for the Tech world and are the Market Leader in IMS for ITMaximize Uptime During High Severity IT IncidentsAssess, Train, Evaluate & Exercise Incident Response TeamsCollaborate with Customers to Build a Culture of Incident ResponseGlobal Cloud Providers, Fortune 500 Enterprises, Service Providers & Scale Web PropertiesEngage with Teams Across the Customer’s OrganizationNOC, Ops, Site Reliability, Cybersecurity, Mission Critical Support, SMEs, ExecutivesOur Customers generate annual revenue of $400 Billion and market value of $1 TrillionBlackrock 3 Partners have more than 100 years in Incident Management for high risk events;Deep global experience in Incident Management and Critical InfrastructureIncident Management: Fire, Special Operations & Law EnforcementHazMat/WMD (CBRNE), Technical Rescue, Water Rescue, Unified CommandIncident Management: Intelligence, Anti-Terrorism & Counter ProliferationFBI WMD training program and FBI/DoD exercises in over 40 countriesCritical Infrastructure: IndustryFiber Networks, Data Centers, Oil & Gas, Power, Capital Markets

Blackrock 3 Partners, Inc.

This 2-day class will enable the participants to develop the skills and learn the techniques to be efficient and effective IT incident commanders. The class also covers the use of the incident management system (IMS) for the IT world. The use of IMS can dramatically reduce your MTTR and make your incidents less of an earth-shattering incident. This class is not only educational, it is unique, fun and interactive. This session will; 
<UL>
<LI CLASS="MsoNormal">Explain IMS as a best practice for IT Ops</LI>
<LI CLASS="MsoNormal">Define the state of Peacetime and Wartime and the shift between states</LI>
<LI CLASS="MsoNormal">Describe the role & function of the Incident Commander (IC) </LI>
<LI CLASS="MsoNormal">Will improve problem solving under pressure</LI>
<LI CLASS="MsoNormal">Improve communication during an incident</LI>
<LI CLASS="MsoNormal">Describe the differences between Command and problem solving</LI>
<LI CLASS="MsoNormal">Conduct individual and team exercises </LI>
<LI CLASS="MsoNormal">Develop interpersonal skills for effective incident management </LI>
</UL>
Each participant will receive a copy of our text; Incident Management for Operations by O’Reilly Media.
Go to <A HREF="http://www.blackrock3.com" TARGET="_blank" DATA-MSYS-CLICKTRACK="0" REL="nofollow noopener noreferrer">www.blackrock3.com</A> for more information on this session and incident management. 
Note the venue is 2 blocks from the Lake Merritt BART stop for easy transportation.

Thanks for registering for this session - we look forward to seeing you and providing a great exchange on incident management! Come prepared for some fun!

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IT Incident Management and Incident Command

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