[[数据说明]]

## **Team**
[[ITOM Cloud Service Team]]
[[Cloud Service Delivery 技术栈]]
## **Product Readiness**

[[ITOM Cloud Application SaaS Service Description]]

ITOM SaaS Cloud Architecture
Installation/Deployment Guide
Interlock Meeting
Performance Sizing Guide
Product Release Process
Product Purchase Process
Support Oriented Training
Ops Oriented Training
Product Support-ability Tooling
Product Diagnostic Tooling
Customer Facing Doc Portal
Cloud Simulation Environment
Cloud Security Office Sign-Off
Product Trial/PoC Procedure

[[Cloud-Application-Cloud-Readiness-Check-List]]

## **Deployment & Configuration**
[[ITOM Cloud AWS Account Overview]]
[[ITOM ESM Cloud Farm Information]]
[[ITOM APM AppPluse Cloud Farm Information]]

Cloud Deployment Automation
Product Provision Automation
Product Configuration Automation
Product License Management
Cloud Cost Optimization/FinOps
	[[ESM Cloud Infra Cost Review]]
	[[ESM Cloud AWS Infra RI & Saving Plan]]
	[[OpsBNOM Cloud Infra Cost Review]]
	[[OpsBNOM AWS Infra RI & Saving Plan Proposal]]
Cloud Capacity Management
Business Data Collection/BI Analysis
Off-Cloud to On-Cloud Migration
Multi-Cloud Deployment

## **Operation & Maintainence**

Operational Runbook
Monitoring
Service Availibility Monitoring
Alerting Response Process
Product Version Upgrade
Patch/Hotfix Process
Configuration Management
Disaster & Recovery
Audit Compliance
Incident Management
Change Management
Service Health Page
Cloud DevOps

## **Customer Support**

Customer Order Fulfillment
Customer On-boarding Process
Support Ticketing Tool System
Customer Cloud Service Offerings
Customer Support Service SLA
Customer Satisfaction Survey
Customer Escalation Process & Path
Service Availability Check & Monthly SLA 
Service Level Agreement
	[[ESM Monthly SLA Result]]
Customer Notification Process

## **Maturity Assessment**

- Recoverability
- Usability
- Operability
- Maintainability
- Securability
- Persistability
- Mobility
- Throttleability
- Deployability
- Reliability
- Reusability
- Accoutability
- Durability
- Troubleshootability
- Defensibility
- Extensibility
- Auditability
- Application Configurability
- Observability
- Visibility
- Affordability
- Adaptability

## **Training Materials**
- Newbie training
- Record Training Session