# March 25th Incident Report – HipChat Blog

- **期号**: SRE Weekly Issue #17（2016-04-03）
- **作者**: —
- **链接**: https://blog.hipchat.com/2016/03/30/march-26-2016-incident-report/

## 简介

HipChat took another outage last week when they tried to push a remediation from a previous outage.  Again with admirable speed, they’ve posted a detailed postmortem including dive excellent lessons that we all learn from.

> This deployment was an important remediation from the previous outages and seemed like the right thing to do. Lesson learned: No matter how much you want to remediate a problem for your users, consider the risk, complexity, and timing, and then reconsider again.

## 正文

> ⚠️ 抓取失败：URLError: _ssl.c:1015: The handshake operation timed out