# ESM-SaaS-Order-Fulfillment-Process_686069900
## Introduction

This document is to introduce the ESM SaaS Order Fulfillment Process and the flow how to manage the E2E customer tenant provision and license assignment.

## Process

1. Receive new order ID and create new record in SharePoint Excel File: [ESM SaaS Order Fulfillment Tracking List.xls](https://opentextcorporation.sharepoint.com/:x:/s/MFI-SMAXSaaSDevOps/Eb_O7Hm-OzNNoB0NwWbdb1EBtl4dPZBQPctsdGhL9QTfGA?e=YXMJnc) and assign owner [Boglarka Ronai](https://rndwiki.houston.softwaregrp.net/confluence/display/~boglarka.ronai@microfocus.com)  
	(Old method was not working because of permissions on wiki page: [https://rndwiki.houston.softwaregrp.net/confluence/display/ICS/ESM+SaaS+Order+Fulfillment+Tracking+List](https://rndwiki.houston.softwaregrp.net/confluence/display/ICS/ESM+SaaS+Order+Fulfillment+Tracking+List) )
	1. CT Order Provision & License File Generation [@Waldo Machado](mailto:wmachado@opentext.com) or [@Hasan Ahmed Shaik](mailto:hshaik@opentext.com)
		2. X4X Tenant Provision (NEW BUSINESS ONLY) [@Miroslav Shindarov](mailto:mshindarov@opentext.com) [@Wenjun Sun](mailto:wsun2@opentext.com)
		3. Assign License to Tenant [@Miroslav Shindarov](mailto:mshindarov@opentext.com) [@Wenjun Sun](mailto:wsun2@opentext.com)
		4. PCS – Create New Entitlement [@Brindusa Kevorkian](mailto:bkevorkian@opentext.com) [@Wei Shen](mailto:wshen@opentext.com)
		5. PCS - Create New Tenant Record and Link to Entitlement [@Miroslav Shindarov](mailto:mshindarov@opentext.com) [@Wenjun Sun](mailto:wsun2@opentext.com)
2. Communication
	1. Using Teams Channel “ESM SaaS Order Provision Working Group” to communicate all order provisioning & license # questions
3. Update Status
	1. Once task is done, the owner update the status in the wiki page and Teams channel
		2. [@Boglarka Ronai](mailto:bronai@opentext.com) to check overall progress and status