# Process-for-license_709426883 Here you can fine a centralized licensing provisioning documentation: [Edit Document](/plugins/servlet/confluence/editinword/709426883/attachments/Centralized_Licensing_Provisioning_Guide.docx) Centralized Licensing Provisioning Documentation ## 1\. Where Licensing Provisioning Tickets Are Logged and Picked Up Primary Source: MF SaaS Unified Tool (UT system) �� [MF SaaS Unified Tool](https://ut.ct-us2.saas.microfocus.com/sm/index.do) \- Monitor emails from: [saas-support-do-not-reply@saas.microfocus.com](mailto:saas-support-do-not-reply@saas.microfocus.com) if the tickets are assigned to the user. \- Look for subject lines like: "Ticket SR00389815 has been assigned to you - OrderFulfillment - UpdateAccount..." \- Monitor Teams channel: ESM SaaS Order Provision Working Group ⚠️ Note 1: The new user must be added to the chat. Request access from an existing user in the chat ⚠️ Note 2: Ignore ad-hoc requests via Teams from Customer Success Managers (CSMs). ## 2\. Reference Documentation Confluence Articles for basic knowledge: \- [ESM Cloud Ops – New User Guide](https://confluence.opentext.com/pages/viewpage.action?spaceKey=ICSD&title=ESM+Cloud+Ops+-+New+User+Guide) \- [ITOM ESM License Units Conversion](https://confluence.opentext.com/display/ICSD/ITOM+ESM+License+Units+conversion) \- [ESM License Generation Detail](https://confluence.opentext.com/display/ICSD/ESM+license+generation+detail) Control Tower: \- [Control Tower Orders example](https://backoffice.saas.microfocus.com/home/bl/desktop.html?TENANTID=1#/ofs/orders/SB_712674) \- Using filters by Order ID, Account Name, or Product from “ More filters ” if known usually are mentioned in the UT ticket attachment. ![](plugins/servlet/benryanconversion) ## 3\. Required Access Accounts Pre-requisites: ✅ Get AWS access before BO access ✅ Get INFRA account before Unified Tool access All sections below refer to the New User Guide: | Account Type | Section in Guide | | --- | --- | | AWS Console | #1 | | INFRA | #11 | | SaaS Unified Tool (UT) | #12 | | PCS WW (SMAX) | #5.1 | | PCS EU SMAX | #5.2 | | X4X (Internal Cloud Service) | #6 | | Suite-Admin Personal Accounts | #13 | UCMDB JMX Access: Request account from Alin Zirbo ## 4\. Useful Links Tool Link/Example [Control Tower Homepage](https://backoffice.saas.microfocus.com/home/bl/desktop.html?TENANTID=1#/dashboard) [Unified Tool Homepage (UT)](https://ut.ct-us2.saas.microfocus.com/sm/index.do) SMAX BO - https://-smax.saas.microfocus.com/bo OO BO - https://oo.-smax.saas.microfocus.com/autopass/ls/license/tenant UCMDB JMX Console - https://cms.-smax.saas.microfocus.com/jmx-console/ CMS BO - https://cms.-smax.saas.microfocus.com/ucmdb-browser/?customerID=&auth=db [X4X Agent Interface](https://us2-smax.saas.microfocus.com/saw/ess?TENANTID=202385354) [License SharePoint](https://opentextcorporation.sharepoint.com/sites/MFI-SMAXSaaSDevOps/Shared%20Documents/Forms/AllItems.aspx?isAscending=false&id=%2Fsites%2FMFI%2DSMAXSaaSDevOps%2FShared%20Documents%2F2%2DESM%20SaaS%20Customer%2FLicense&sortField=Modified&viewid=250c668f%2D9c3b%2D4ad9%2Db164%2D3d6ac18e50c3) [PowerBI License Status](https://app.powerbi.com/groups/me/reports/cf509ffe-325f-4c1b-a507-44b93e6d85ca/ReportSection83e2db59c3f5174e72d9?experience=power-bi) ## 5\. Licensing Provisioning Process ## Steps for SMAX & AMX Licensing \- Open SaaS Unified Tool (UT) \- Go to Service Catalog > Search Customer Request, open the SD# (e.g. SD00499039). Or if SR# known, open it directly. \- Download attached.xls file \- Extract the details: - ESM farm, name of the customer, Tenant ID (correlated to CT Tenant ID) and identify the correct Tenant ID for ITOM products within PowerBI \- Open SMAX BO for the correct farm \- Locate Tenant ID or name of the customer \- In Excel file the license row holds the xml information that needs to be uploaded in SMAX BO, by copying the xml information and store it locally in a new xml file. (eg. customerName\_SMAX\_40\_Premium\_licenses\_prod.xml) \- In SMAX BO: - Licenses > Upload > Select environment and import the xml created previously. - Confirm “Success” status \- Option 1: - Open the license uploaded, go to Allocation, use the Concurrent User or Names user license, Click on Allocate and Add to license pool \- Option 2: - Go to License-Pools and identify the customer’s pool or create a new pool - Open the relevant License Pool > Assignments and select the license that was uploaded previously and add the Capacity and Tenant \- Go to the customer tenant to double check the licenses added. \- Take a screenshot and attach it to the UT ticket and Teams Channel for Tenant provisioning \- Closing the UT ticket will close the Control Tower order automatically. \- Customer notification: - Use X4X -> Set License Renewal offering - Fill in: Farm, Customer, Tenant ID, license details \- Revoke the expired lienses: - Bo > Tenants > Licenses > Select the license > Revoke & Save \- Upload the Excel file,.xml and Screenshots to SharePoint. ## CMS Licensing (UCMDB) Installation \- Open the UT ticket & download the attachment \- Open UCMDB JMX console using suite-admin credentials \- Search: addLicenseToPool - Enter the license key from the excel file - Click Invoke \- Check via viewLicenseCapacity - Locate installed key - In Allocation Form: - Set customerID = SMAX Tenant ID - NOTE: To identify the SMAX Tenant ID check the PowerBI link - Set featured (first in license block) - Enter full capacity \- Alternatively use allocateLicenseCapacity \- Validate via viewLicenseCapacity ## CMS License Check (UCMDB Validation) \- Open CMS UCMDB in Browser \- Log in using cms-admin/password from Parameter Store if existing, or smax-admin/password from the correct Farm \- Click on question icon? -> About and check the Licenses and capacity