---
title: "ITOM Cloud Service Delivery : ESM Monthly SLA Result"
source: "http://127.0.0.1:8999/ESM-Monthly-SLA-Result_686070050.html"
author:
  - "[[Yun Zhao]]"
published:
created: 2026-09-07
description:
tags:
  - "clippings"
---
## SMAX SLA

|  | Aug   2025 | July 2025 | June 2025 | May 2025 | Apr 2025 | Mar 2025 | Feb 2025 | Jan 2025 | Dec 2024 | Nov 2024 | Oct 2024 | Sept 2024 | Aug   2024 | Jul   2024 | Jun   2024 | May   2024 | Apr   2024 | Mar   2024 | Feb   2024 | Jan   2024 |
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| ###### EU3-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| ###### US7-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| ###### US2-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| ###### US6-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| ###### EU8-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99.975% |
| ###### AP10-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| ###### JP12-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| ###### BR14-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99,836% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| ###### US24-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| ###### CA16-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| ###### EU18-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99,884% | 100% |
| ###### US26-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| ###### US28-PROD | 100% | 100% | 100% | 99.993% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |  |  |  |  |  |  |
| ###### SA34-PROD | 100% | 100% | 100% |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |

## CMS SLA

|  | Aug 2025 | July 2025 | June 2025 | May 2025 | Apr 2025 | Mar 2025 | Feb 2025 | Jan 2025 | Dec 2024 | Nov 2024 | Oct 2024 | Sep 2024 | Aug 2024 | Jul   2024 | Jun   2024 | May 2024 | Apr   2024 | Mar   2024 | Feb   2024 | Jan   2024 |
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| ###### EU3-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| ###### US7-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99.481% | 100% | 100% | 100% | 100% | 100% | 100% |
| ###### US2-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99.497% | 100% | 100% | 100% | 100% | 100% | 100% |
| ###### US6-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99.372% | 100% | 100% | 100% | 100% | 100% | 100% |
| ###### EU8-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99.959% | 99.975% | 100% | 99.922% | 99.921% | 99.920% | 99.977% |
| ###### AP10-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| ###### JP12-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| ###### BR14-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99.447% | 100% | 100% | 100% | 100% | 100% | 100% |
| ###### US24-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99.523% | 100% | 100% | 100% | 100% | 100% | 100% |
| ###### CA16-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99.422% | 100% | 100% | 100% | 100% | 100% | 100% |
| ###### EU18-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| ###### US26-PROD | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 99.413% | 100% | 100% | 100% | 100% | 100% | 100% |
| ###### US28-PROD | 100% | 100% | 100% | 99.926% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |  |  |  |  |  |  |
| ###### SA34-PROD | 100% | 100% | 100% |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |