# Inside Atlassian: how our site reliability engineers do incident management

- **期号**: SRE Weekly Issue #11（2016-02-21）
- **作者**: —
- **链接**: https://blogs.atlassian.com/2016/02/inside-atlassian-site-reliability-engineers-incident-management/

## 简介

Atlassian dissects their response to a recent outage and in the process shares a lot of excellent detail on their incident response and SRE process.  I love that they’re using the Incident Commander system (though under a different name).  This could have (and probably has) come out of my mouth:

> The primary goal of the incident team is to restore service. This is not the same as fixing the problem completely – remember that this is a race against the clock and we want to focus first and foremost on restoring customer experience and mitigating the problem. A quick and dirty workaround is often good enough for now – the emphasis is on “now”!

## 正文

> ⚠️ 抓取失败：HTTP 403