# ITOM-Cloud-Service-Delivery_681555087
Welcome to your new documentation space!

**Welcome to the ITOM Cloud Service Delivery Team Documentation Space！**

## Search this documentation

## Featured Pages

- Page:
	[ESM Cloud Farm Version Tracking](/display/ICSD/ESM+Cloud+Farm+Version+Tracking)
- Page:
	[How to get an Opentext Confluence account](/display/ICSD/How+to+get+an+Opentext+Confluence+account)
- Page:
	[ITOM APM AppPluse Cloud Farm Information](/display/ICSD/ITOM+APM+AppPluse+Cloud+Farm+Information)
- Page:
	[ITOM Cloud Service Ops Doc Management Process](/display/ICSD/ITOM+Cloud+Service+Ops+Doc+Management+Process)
- Page:
	[ITOM ESM Cloud Service Catalog](/display/ICSD/ITOM+ESM+Cloud+Service+Catalog)
- Page:
	[ITOM OpsB NOM Cloud Service Catalog](/display/ICSD/ITOM+OpsB+NOM+Cloud+Service+Catalog)
- Page:
	[OpsB and NOM Cloud Deployments Version Tracking](/display/ICSD/OpsB+and+NOM+Cloud+Deployments+Version+Tracking)

## Recently Updated Pages

- [OpsB and NOM Cloud Deployments Version Tracking](OpsB-and-NOM-Cloud-Deployments-Version-Tracking_686069604.html "ITOM Cloud Service Delivery")
	about 4 hours ago • updated by [James Francis](/display/~jfrancis3) • [view change](/pages/diffpagesbyversion.action?pageId=686069604&selectedPageVersions=64&selectedPageVersions=63)
- [OpsB and NOM Cloud Deployments Version Tracking](OpsB-and-NOM-Cloud-Deployments-Version-Tracking_719523889.html "ITOM Cloud Service Delivery")
	about 9 hours ago • updated by [Ioana Matei](/display/~imatei) • [view change](/pages/diffpagesbyversion.action?pageId=686069604&selectedPageVersions=63&selectedPageVersions=62)
- [ESM Emergency Change Process](ESM-Emergency-Change-Process_718140336.html "ITOM Cloud Service Delivery")
	about 11 hours ago • updated by [Adina Lehene](/display/~alehene) • [view change](/pages/diffpagesbyversion.action?pageId=718140336&selectedPageVersions=11&selectedPageVersions=10)
- [2025 16th of September - Cloud R&D Weekly Service Delivery Call](719520217.html "ITOM Cloud Service Delivery")
	about 18 hours ago • updated by [Boglarka Ronai](/display/~bronai) • [view change](/pages/diffpagesbyversion.action?pageId=719520217&selectedPageVersions=4&selectedPageVersions=3)
- [ESM Cloud /FP upgrade Maintenance Window Standby Plan](703370112.html "ITOM Cloud Service Delivery")
	about 19 hours ago • updated by [Adina Lehene](/display/~alehene) • [view change](/pages/diffpagesbyversion.action?pageId=703370112&selectedPageVersions=64&selectedPageVersions=63)

## Product Readiness

- [ITOM SaaS Service Description](ITOM-Cloud-Application-SaaS-Service-Description_686069698.html)
- ITOM SaaS Cloud Architecture
- Installation/Deployment Guide
- [Interlock Meeting](ITOM-RnD-Interlock-Meetings_686070427.html)
- Performance Sizing Guide
- Product Release Process
- Product Purchase Process
- Support Oriented Training
- Ops Oriented Training
- Product Support-ability Tooling
- Product Diagnostic Tooling
- Customer Facing Doc Portal
- Cloud Simulation Environment
- Cloud Security Sign-Off
- Product Trial/PoC Procedure
- [Cloud Readiness Check List](Cloud-Application-Cloud-Readiness-Check-List_682933055.html)

- [ITOM Cloud AWS Account Overview](ITOM-Cloud-AWS-Account-Overview_686070784.html)
- [ITOM ESM Cloud Farm Information](ITOM-ESM-Cloud-Farm-Information_686079377.html)
- [ITOM APM AppPluse Cloud Farm Information](ITOM-APM-AppPluse-Cloud-Farm-Information_691150242.html)
- Cloud Deployment Automation
- [Product Provision Automation](Product-Provision-Automation_686070431.html)
- Product Configuration Automation
- [Product License Management](Product-License-Management_686070229.html)
- [Cloud Cost Optimization/FinOps](686065517.html)
- Cloud Capacity Management
- Business Data Collection/BI Analysis
- Off-Cloud to On-Cloud Migration
- [Multi-Cloud Deployment](Multi-cloud-deployment_686070213.html)

## Customer Support

- Customer Order Fulfillment
- Customer On-boarding Process
- Support Ticketing Tool System
- [Customer Cloud Service Offerings](Customer-Cloud-Service-Offerings_684947005.html)
- Customer Support Service SLA
- Customer Satisfaction Survey
- Customer Escalation Process & Path
- Service Availability Check & Monthly SLA
- Service Level Agreement
- Customer Notification Process

## Maturity Assessment

- Recoverability
- Usability
- Operability
- Maintainability
- Securability
- Persistability
- Mobility
- Throttleability
- Deployability
- Reliability
- Reusability
- Accoutability
- Durability
- Troubleshootability
- Defensibility
- Extensibility
- Auditability
- Application Configurability
- Observability
- Visibility
- Affordability
- Adaptability

## Training Materials

- Newbie training
- Record Training Session