# It’s Just a Monitoring Change - **期号**: SRE Weekly Issue #248（2020-12-13） - **作者**: Oliver Leaver-Smith — Sky Betting & Gaming - **链接**: https://sbg.technology/2020/12/09/its-just-a-monitoring-change/ ## 简介 I love this quote. I feel like this is the “root cause” of every incident: > As for the underlying cause of the incident (or the “root cause” if you insist on using such language), that has to be the fact that our assumptions as teams or individuals are ultimately formed by our past experiences. ## 正文 ![PHOTO 2022 01 18 12 18 57](https://sbg.technology/media/twdhgfzg/photo-2022-01-18-12-18-57.jpeg?anchor=center&mode=crop&width=600&height=450&mode=crop&quality=75) ![Barry 56345 V1 Sml](https://sbg.technology/media/wxtcqjnp/barry_56345_v1_sml.png?anchor=center&mode=crop&width=1002&height=978&mode=crop&quality=75) # Better is just the beginning. ![Sky Betting Gaming MONO WHITE RGB](https://sbg.technology/media/oslfpjoe/sky_betting_gaming_mono_white_rgb.png?anchor=center&mode=crop&width=300&height=75&mode=crop&quality=75) ## About Us Our story began in 1999 and we’ve since grown to house a family of iconic brands including Sky Bet - the UK’s no.1 betting app, Sky Vegas - the UK’s no.1 online casino, as well as Sky Bingo, Sky Casino and Sky Poker. We’re also home to popular free-to-play sports games Super 6, Sky Sports Fantasy Football, ITV7, and Sporting Life which provides winning insights for bettors. Our Sky heritage means better is in our DNA and customers trust us to provide a premium and safer betting experience without compromising the thrill of sport and online gaming. And while our heads are innovating our products, our hearts are committed to protecting our customers and giving back to our communities. We strive to offer customers better entertainment, safety, value and ease of use, and we continue to be ambitious because better has no end. In fact, better is just the beginning… ## Our Brands. ![Sky Bingo 350X92](https://sbg.technology/media/k2bf2zvn/sky-bingo-350x92.png?anchor=center&mode=crop&width=350&height=92&mode=crop&quality=75) ![Skybet](https://sbg.technology/media/iulmmavo/skybet.png?anchor=center&mode=crop&width=350&height=92&mode=crop&quality=75) ![Sky Vegas 350X92](https://sbg.technology/media/vj0badlq/sky-vegas-350x92.png?anchor=center&mode=crop&width=350&height=92&mode=crop&quality=75) ![Sky Poker 350X92](https://sbg.technology/media/1l4hlmxm/sky-poker-350x92.png?anchor=center&mode=crop&width=350&height=92&mode=crop&quality=75) ![Sky Casino 350X92](https://sbg.technology/media/komfevkf/sky-casino-350x92.png?anchor=center&mode=crop&width=350&height=92&mode=crop&quality=75) ## Key moments in time ### 1999 Our story begins. 12 legends broke free from a rival bookmaker to form Surrey Sports in Harrogate. ### 2003 We launched Sky Vegas, which would ultimately change the way the entire industry worked and played. ### 2008 We launch free-to-play games Soccer Saturday Super 6 and grow to 2.5m players while reducing churn and increasing acquisition. ### 2010 The big move to Leeds and the launch of Fantasy Football - we knew we'd find some really great people and solve big problems with this move. ### 2013 We sponsored the EFL and began to promise all customers a 'better' experience. Data began to influence our decisions which helped us to adapt quickly. ### 2015 Change of ownership - we kept our Sky friendship, but gained the ability to invest freely in initiatives such as our new Sheffield office. ### 2018 The Stars Group acquired Sky Betting and Gaming to form one of the world's largest betting and gaming companies. ### 2020 We become part of Flutter Entertainment, bringing together exceptional UKI brands such as: Paddy Power, Betfair and Tombola. ## Our Teams ![Betfairoffice 4948 (3)](https://sbg.technology/media/iu2legne/betfairoffice-4948-3.jpg?anchor=center&mode=crop&width=600&height=450&mode=crop&quality=75) ## Marketing and Creative [Marketing and Creative](https://sbg.technology/teams/marketing-and-creative/) ![Betfairoffice 4521](https://sbg.technology/media/anmo52n1/betfairoffice-4521.jpg?anchor=center&mode=crop&width=600&height=450&mode=crop&quality=75) ## Technology [Technology](https://sbg.technology/teams/technology/) ![Betfairoffice 5111](https://sbg.technology/media/u1pbm3kt/betfairoffice-5111.jpg?anchor=center&mode=crop&width=600&height=450&mode=crop&quality=75) ## Customer Operations [Customer Operations](https://sbg.technology/teams/customer-operations/) ![B6115d3b 1A14 4576 B686 Ccabafe25db8](https://sbg.technology/media/naveu1rv/b6115d3b-1a14-4576-b686-ccabafe25db8.jpg?anchor=center&mode=crop&width=1600&height=900&mode=crop&quality=75) ![B6115d3b 1A14 4576 B686 Ccabafe25db8](https://sbg.technology/media/naveu1rv/b6115d3b-1a14-4576-b686-ccabafe25db8.jpg?anchor=center&mode=crop&width=1600&height=900&mode=crop&quality=75) ## We're Hiring Here is just a selection of our latest job opportunities: ## What's happening at Sky Betting & Gaming? ![PHOTO 2022 01 18 12 18 57](https://sbg.technology/media/twdhgfzg/photo-2022-01-18-12-18-57.jpeg?anchor=center&mode=crop&width=600&height=450&mode=crop&quality=75) ![255697 6 (1)](https://sbg.technology/media/mu2hiyss/255697_6-1.jpg?anchor=center&mode=crop&width=600&height=450&mode=crop&quality=75) Inclusion, Wellbeing and Community