# Product-License-Management_686070229
ESM accounts workflow:

| **Step #** | 0. | 1. | 2. | 3. | 4. | 5. | 6. | 7. | 8. |  |
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| **Who?** | CSM rep. | CSM rep. | CSM rep. | SaaS Ops | CSM rep. | SaaS Ops | SaaS Ops | SaaS Ops | CSM rep. |  |
| **What?** | Creating the Salesforce order | Generating the order's license in CT | Requesting a new SMAX account creation | Creating a new SMAX account | Providing new licenses | Provisioning new licenses | Notifying the customer | Updating tickets | Updating tickets |  |
| **Where?** | Salesforce | Control Tower | SaaS Unified Tool | X4X | SaaS Unified Tool | BO (ESM), OO. (Autopass), JMX (UCMDB) | X4X | SaaS Unified Tool, Control Tower |  |  |
| **How?** |  | via Autopass |  |  |  |  |  |  |  |  |

Related articles:

1. [Full process of deploying licenses](Full-process-of-deploying-licenses_688988271.html)
- [Converting the Named License to Concurrent License](Converting-the-Named-License-to-Concurrent-License_711830360.html)
- [ESM license generation detail](ESM-license-generation-detail_686070325.html)
- [ESM products licensing provisioning (SMAX/HCMX, UCMDB/CMS/UD, OO)](686070266.html)
- [Full process of deploying licenses](Full-process-of-deploying-licenses_688988271.html)
- [How to check ESM Tenant Product License Expiration](How-to-check-ESM-Tenant-Product-License-Expiration_686079367.html)
- [Override UCMDB max probe number for a specific customer on SaaS](Override-UCMDB-max-probe-number-for-a-specific-customer-on-SaaS_686074263.html)
- [Process for license](Process-for-license_709426883.html)
- [Request ESM Products Internal Licenses](Request-ESM-Products-Internal-Licenses_686070421.html)