# Incidents: What Is Often Missed & What Can Be Done About That

- **期号**: SRE Weekly Issue #214（2020-04-05）
- **作者**: John Allspaw — Adaptive Capacity Labs
- **链接**: https://www.adaptivecapacitylabs.com/blog/2020/03/30/incidents-what-is-often-missed-what-can-be-done-about-that/

## 简介

This is a talk that John Allspaw gave for Spotify.

> Learning is not the same as fixing

## 正文

Incidents: What Is Often Missed & What Can Be Done About ThatBy John Allspaw / March 30, 2020 I was invited to give a talk at the Spotify office in New York last month on the topic of learning from incidents. Here is the first slide, which I hope to be the BLUF (“bottom line, up front”) of the talk… Here is the video recording of the talk…