# Incident Management – Food Fight Podcast

- **期号**: SRE Weekly Issue #117（2018-04-08）
- **作者**: Nell Shamrell-Harrington and Nathen Harvey
- **链接**: http://foodfightshow.org/2018/03/incident-management.html

## 简介

This episode of Food Fight is an hour-long interview with guests Rob Schnepp, Ron Vidal, and Chris Hawley, the 3 firefighters behind Blackrock 3 Partners. It’s a great intro to the Incident Management System, and well worth a listen.

Shout-out to Maple Player, an android audio player with a really high-quality tempo increase feature. I was able to listen at 1.5x speed and still understand everything; otherwise, I wouldn’t have had time this week.

## 正文

Join [Blackrock 3 Partners](http://www.blackrock3.com/) as they discuss Incident Management on the Food Fight Show.

## Panel

- Ron Vidal - [website](http://www.blackrock3.com/) ,[twitter - @br3guys](https://twitter.com/br3guys)
- Rob Schnepp - [website](http://www.blackrock3.com/) ,[twitter - @br3guys](https://twitter.com/br3guys)
- Chris Hawley - [website](http://www.blackrock3.com/) ,[twitter - @br3guys](https://twitter.com/br3guys)
- Nell Shamrell-Harrington [github](https://github.com/nellshamrell) ,[twitter](https://twitter.com/nellshamrell) ,[blog](http://nellshamrell.com/)
- Nathen Harvey [github](http://github.com/nathenharvey) ,[twitter](http://twitter.com/nathenharvey) ,[blog](http://nathenharvey.com)

## Show Notes

## Upcoming Chef Events

- [FINTECH:CODE](https://events.chef.io/events/fin-code/) - March 15-16, London
- [R-ETAIL:CODE](https://events.chef.io/events/r-etail-code/) - March 15-16, London
- [March Madness Viewing Party](https://events.chef.io/events/march-madness-viewing-party/) - March 15, NYC
- [Microsoft DevOps User Group Meeting: Continuously Deploy .Net Applications with Habitat](https://events.chef.io/events/microsoft-devops-user-group-meeting-continuously-deploy-net-applications-habitat/) - March 20, Austin, TX
- [Computing DevOps Summit](https://events.chef.io/events/computing-devops-summit-2/) - March 21, London
- [DevOps Days Baltimore](https://events.chef.io/events/devops-days-baltimore/) - March 21-22, Baltimore, MD
- [ChefConf](https://chefconf.chef.io/) - May 22-25, Chicago, IL
- [View all upcoming events](https://events.chef.io/)

## Upcoming Blackrock 3 Training

- [IT Incident Command and Incident Management](https://www.eventbrite.com/e/it-incident-management-and-incident-command-tickets-39529284153?aff=eac2) - March 22-23, Oakland, CA

## Show Notes

- What is an “Incident” and what is “Incident Management”?
- How does incident management impact mean-time-to-recover (MTTR)?
- Advising companies how NOT to have a single point of failure: PROCESS - Predictable. Repeatable. Optimize. Clear. Empowerment. Scalable. Sustainable. “Learn all you care, share all you know.”
- What is the lifecycle of an incident?
- What is an “Incident Commander”?
- Liaison Officer: (LNO)
- Where does learning and collaboration come into play with incident commanding?
- Peacetime and Wartime; After Action Review (AAR), Root Cause Analysis (RCA)

## Picks

#### Nell

- [Quiver](http://happenapps.com/)
- The United States and Canadian Womens Hockey Teams

#### Chris

#### Rob

- Oyster Bitters
- [IlFornino ® Elite Plus - Wood Fired Pizza Oven](https://www.ilfornino.com/ilfornino-elite-plus-wood-fired-pizza-oven-cabinet-black-one-flat-cooking-surface/)

#### Ron

- [Operation Dagger: Singapore](https://operationdagger.com/)
- Substitute a smokey mezcal in place of a bourbon or rye in a Manhattan.
- [Icebreaker Outerwear](https://www.icebreaker.com)
- [FREITAG Bags](https://www.freitag.ch)

#### Nathen

## Download

The Food Fight Show is brought to you by [Nathen Harvey](https://twitter.com/nathenharvey) and [Nell Shamrell](https://twitter.com/nellshamrell) with help from other hosts and the awesome community of Chefs.

The show is sponsored, in part, by [Chef](http://www.chef.io).

Feedback, suggestions, and questions:  [info@foodfightshow.com](mailto:info@foodfightshow.com) or  [http://github.com/foodfight/showz](http://github.com/foodfight/showz).