# Shadowing Customer Support for a Day

- **期号**: SRE Weekly Issue #74（2017-05-28）
- **作者**: —
- **链接**: https://www.pagerduty.com/blog/shadowing-customer-support/

## 简介

Zayna Shahzad, a PagerDuty software engineer, did customer support for a day, and she learned a ton. As SREs, we have the customer experience directly in our sights, so this kind of thing sounds like a really great idea.

## 正文

> ⚠️ 抓取失败：HTTP 404