# Thought Leadership Panel: What is a ‘Real’ SRE? - **期号**: SRE Weekly Issue #217(2020-05-03) - **作者**: Amy Tobey, with guests Craig Sebenik, David Blank-Edelman, and Kurt Andersen — Blameless - **链接**: https://www.blameless.com/thought-leadership-panel-real-sre/ ## 简介 > Blameless recently had the privilege of hosting SRE leaders Craig Sebenik, David Blank-Edelman, and Kurt Andersen to discuss how can SREs approach work as done vs work as imagined, how to define SRE and DevOps and the complementary nature of the two, the ethics of purchasing packaged versions of open source software, and more. ## 正文 Fight Fires Faster The platform for teams that are serious about incident management. Resolve incidents up to 90% faster and prevent them from happening again. One platform that does it all. On-call, AI-enriched automation, retrospectives — you name it. Everything you need to plan smarter, respond faster, and improve your reliability. Slashed Mean Time to Mitigate by 91% ### “FireHydrant has dramatically improved our time to respond, which in turn has dramatically improved our time to mitigation.” #### Sam Burke, SRE at Backblaze Prepare for the unexpected Be ready for any fire with the tools and built-in best practices that empower engineers to act faster. ![](https://cdn.sanity.io/images/ucf5vvjl/production/7558c2e1bcbeab9318405680d494e22916b25f45-184x184.png?dpr=2&auto=format&w=46) Automated Runbooks Codify best practices, and respond faster every time. ![](https://cdn.sanity.io/images/ucf5vvjl/production/0f1358229da5e3b28c0fa4ba964b02e6015c3413-188x188.png?dpr=2&auto=format&w=46) On-Call & Alerting Instantly know when something breaks — and who’s on it. ![](https://cdn.sanity.io/images/ucf5vvjl/production/99f6631be597636528c8148905ee3f0f69597332-184x184.png?dpr=2&auto=format&w=46) Service Catalog Get full visibility into service ownership and dependencies. ![Incident Management](https://cdn.sanity.io/images/ucf5vvjl/production/726628a8dc358462cc155ce2ab01000be559491b-2300x1278.png?dpr=2&auto=format&w=1232) Move fast with clear direction Streamline every step of your workflow to collaborate efficiently and reduce downtime. ![](https://cdn.sanity.io/images/ucf5vvjl/production/2a7c8240dec8f09127a6d4c4fb67b4b56aa977f7-196x180.png?dpr=2&auto=format&w=46) Seamless Collaboration Resolve faster by managing incidents in Slack or Teams. ![](https://cdn.sanity.io/images/ucf5vvjl/production/b7890f160d5d652bbfea2bec1569555b4720c610-129x130.png?dpr=2&auto=format&w=46) AI Insights Reduce the workload with instant updates and transcripts. ![](https://cdn.sanity.io/images/ucf5vvjl/production/a6e972a22a21afd2307ca8b1e74b2dbf37dbee6c-188x188.png?dpr=2&auto=format&w=46) Status Pages Keep stakeholders informed without slowing response. ![Incident Management](https://cdn.sanity.io/images/ucf5vvjl/production/2cace2d0dcda05c8acd8c7cb5c035a5c980702c4-2304x1280.png?dpr=2&auto=format&w=1232) Turn data into decisions Get the metrics and insights that matter — and the clarity to act on them. ![](https://cdn.sanity.io/images/ucf5vvjl/production/5a49d0e1faa369a53b65fe491553b5ada0d3a86d-164x169.png?dpr=2&auto=format&w=46) AI-Enhanced Retrospectives Instant, actionable retros that actually lead to change. ![](https://cdn.sanity.io/images/ucf5vvjl/production/6559f50b06df73aa55d5547859092b805080a134-184x184.png?dpr=2&auto=format&w=46) Intelligent Follow-Ups Action items, captured and assigned. Automatically. ![](https://cdn.sanity.io/images/ucf5vvjl/production/17176cf6b57cccc2df00d8e558603ae1b8e22c96-184x184.png?dpr=2&auto=format&w=46) Powerful Analytics Track MTTx and patterns to sharpen your workflow. ![Incident Management](https://cdn.sanity.io/images/ucf5vvjl/production/6ec84dd9bee086c9df037b95cdfc7fd6709449eb-2304x1280.png?dpr=2&auto=format&w=1232) AI that accelerates response and simplifies the aftermath FireHydrant's AI is like an extra set of hands during incidents, keeping your team focused on what matters most. ![Incident Management](https://cdn.sanity.io/images/ucf5vvjl/production/2c250ca96749311105b2ddeed09ce16e709be01a-1120x600.png?dpr=2&auto=format&w=600) ### Incident Summaries & Status Page Updates Keep stakeholders and customers in-the-know, without the toil. ![Incident Management](https://cdn.sanity.io/images/ucf5vvjl/production/f9c0f152d81c49a2d60a0c1623226ad8fc8e17bd-1120x600.png?dpr=2&auto=format&w=600) ### Live Video Transcriptions (Zoom & Google Meet) Every decision from your meeting, automatically documented. ![Incident Management](https://cdn.sanity.io/images/ucf5vvjl/production/3a74773c65cffdb56d592a3603fafe62b09d87a2-1120x600.png?dpr=2&auto=format&w=600) ### AI-Enhanced Retrospectives Actionable retros with all your incident data, ready in seconds. ![Incident Management](https://cdn.sanity.io/images/ucf5vvjl/production/b2bfd8f21900e0411a5df523bcfefcb103003469-1120x600.png?dpr=2&auto=format&w=600) ### Triage Channels Ask anything. Get instant context to understand issues. ## Built by engineers who’ve been there We built the tool we always wished we had. FireHydrant is fast, flexible, and built to scale — without the legacy tax. ![](https://www.blameless.com/_astro/enterprise-grade.DYj8ByTc.png) ### Enterprise-Grade SOC 2 compliance, SSO, RBAC, audit logs, and SCIM — everything you need to stay secure, compliant, and in control at scale. ![](https://www.blameless.com/_astro/extensible.B28EE6Xx.png) ### Extensible With 350+ API endpoints, Terraform support, and SDKs, FireHydrant adapts to your unique workflows — no rigid, one-size-fits-all limits. ![](https://www.blameless.com/_astro/accessible.0SNS2y7c.png) ### Accessible Cost matters. That's why we price engineered our platform to fit for any team — without bloated costs or barriers to entry.