# How an incident transformed Razorpay — Improving the 5 Why RCA format

- **期号**: SRE Weekly Issue #335（2022-08-21）
- **作者**: Varun Achar — Razorpay
- **链接**: https://engineering.razorpay.com/how-an-incident-transformed-razorpay-improving-the-5-why-rca-format-378de299b9a2

## 简介

I really like that “Missing” section in their incident retrospective template. Gotta be careful with “Missed” though, that sounds like it could slide toward blame.

## 正文

> ⚠️ 抓取失败：HTTP 403