# ITOM-Cloud-Project-Progress-Tracking_686074397
Ongoing Projects

<table><colgroup><col> <col> <col> <col> <col> <col> <col> <col> <col> <col> <col> <col> <col></colgroup><thead><tr><th><p>Type</p><p>(Internal/Customer)</p></th><th><p>Project Type</p></th><th><p>Project Name</p></th><th><p>Product</p></th><th><p>Description</p></th><th><p>Project Owner</p></th><th><p>Phase</p><p>(Planning/On Hold/Execution/Closed)</p></th><th><p>Sizing</p></th><th><p>General Health (Green/Amber/Red)</p></th><th><p>Status Update</p></th><th><p>Start Date</p></th><th><p>Planned Completion Date</p></th><th><p>Risks/Issues</p></th></tr></thead><tbody><tr><td><p>Internal</p></td><td><p>Cloud Application Version Currency</p></td><td><p>DCA Product/ EKS Upgrade</p></td><td><p>DCA</p></td><td><p>Upgrade Product/EKS version</p><p><a href="https://intranet.opentext.com/intranet/llisapi.dll/app/nodes/265787838">DCA knowledge-20250728_124702-Meeting Recording.mp4 - OpenText Content Management CE 25.3</a></p></td><td><p><a href="https://confluence.opentext.com/display/~alehene">Adina Lehene</a></p><p><a href="https://confluence.opentext.com/display/~bronai">Boglarka Ronai</a></p></td><td><p>PLANNING</p></td><td></td><td><p><strong>Green</strong></p></td><td><ul><li>Planning dates</li></ul></td><td><p><time>28 Jul 2025</time></p></td><td></td><td></td></tr><tr><td rowspan="3"><p>Internal</p></td><td rowspan="3"><p>Cloud Operation Excellence / DevOps</p></td><td rowspan="3"><p>Upgrade to Amazon Linux 2023</p></td><td><p>ESM</p></td><td rowspan="3"><p>Upgrade to Amazon Linux 2023 (AL2023) as for AL2 support ends by November 26, 2025</p></td><td><p><a href="https://confluence.opentext.com/display/~bronai">Boglarka Ronai</a></p><p><a href="https://confluence.opentext.com/display/~mplesuvu">Maricel Plesuvu</a></p><p><a href="https://confluence.opentext.com/display/~dbehera2">DILIP BEHERA</a></p></td><td><p>PLANNING</p></td><td></td><td><p><strong>Green</strong></p></td><td><ul><li>Starting project, kick-off meeting scheduled</li></ul></td><td><p><time>02 Jul 2025</time></p></td><td></td><td></td></tr><tr><td><p>Aviator</p></td><td><p><a href="https://confluence.opentext.com/display/~alehene">Adina Lehene</a> <a href="https://confluence.opentext.com/display/~dbehera2">DILIP BEHERA</a></p></td><td><p>PLANNING</p></td><td></td><td><p><strong>Green</strong></p></td><td><ul><li>Planning dates</li></ul></td><td><p><time>29 Jul 2025</time></p></td><td></td><td></td></tr><tr><td><p>OpsB/NOM</p></td><td><p><a href="https://confluence.opentext.com/display/~rprodan">Raluca Prodan</a></p><p><a href="https://confluence.opentext.com/display/~bronai">Boglarka Ronai</a></p></td><td><p>PLANNING</p></td><td></td><td><p><strong>Green</strong></p></td><td><ul><li>Started project;</li><li>Initial discussion with architects</li><li>Awaiting RnD to do first validation</li></ul></td><td><p><time>04 Jul 2025</time></p></td><td></td><td></td></tr><tr><td><p>Internal</p></td><td><p>New Farm deployment</p></td><td><p>Construct new farm (EU38) in EU region as existing EU8 is over its capacity</p></td><td><p>ESM</p></td><td><p>New EU38 farm (version 25.2.2 + SMA25.2.2H1+SMA25.2.2HF2+UCMDB25.2.2HF1) with all ESM capabilities</p></td><td><p><a href="https://confluence.opentext.com/display/~alehene">Adina Lehene</a></p></td><td><p>EXECUTION</p></td><td></td><td><p><strong>Green</strong></p></td><td></td><td><p><time>16 Jun 2025</time></p></td><td><p><time>04 Jul 2025</time></p></td><td></td></tr><tr><td>Internal</td><td><p>Product Readiness</p></td><td><p>OpsB/NOM 25.2 Release Cloud Readiness</p></td><td><p>OpsB/NOM</p></td><td><ul><li>Cloud deployment automation</li><li>Upgrade validation</li><li>New capabilities validation</li></ul></td><td><p><a href="https://confluence.opentext.com/display/~rprodan">Raluca Prodan</a></p></td><td><p>EXECUTION</p></td><td></td><td><strong>Green</strong></td><td><ul><li>Readiness with 25.2 upgrade</li><li>Major challenge with Vertica upgrade (Need to test backup/restore).</li><li>Pre-sales Trial environment has been upgraded to 25.2</li></ul></td><td><p><time>01 May 2025</time></p></td><td><p><time>30 Sep 2025</time></p></td><td></td></tr><tr><td><p>Internal</p></td><td><p>Cloud Operation Excellence/DevOps</p></td><td><p>New US2 ITOM Cloud Dev Farm (ESM 25.1+OP 25.1+OpsB 25.2)</p></td><td><p>ESM</p></td><td>ESM/OP/OpsB</td><td><p><a href="https://confluence.opentext.com/display/~sxia2">Sunny Xia</a></p><p><a href="https://confluence.opentext.com/display/~yzhao3">Yun Zhao</a></p></td><td><p>EXECUTION</p></td><td></td><td><strong>Green</strong></td><td><ul><li>Project kick-off</li><li>Define Terraform Skeleton for new ESM farm cloud deployment automation</li></ul></td><td><p><time>18 Feb 2025</time></p></td><td><p><time>30 Apr 2025</time></p></td><td></td></tr><tr><td><p>Internal</p></td><td><p>Cloud Operation Excellence / DevOps</p></td><td><p>Monitoring - Implement new database query monitoring for SMAX metrics</p></td><td><p>ESM</p></td><td><p>Monitor manage person API & SMAX workflow queue</p></td><td><p><a href="https://confluence.opentext.com/display/~sxia2">Sunny Xia</a></p><p><a href="https://confluence.opentext.com/display/~mshindarov">Miroslav Shindarov</a></p></td><td><p>EXECUTION</p></td><td></td><td><strong>Green<br></strong></td><td><p>Has been applied to US2-dev, US2-prod,and EU8</p><p>Plan to apply on EU18</p></td><td></td><td><p><time>28 Feb 2025</time></p></td><td></td></tr><tr><td>Internal</td><td><p>Cloud Operation Excellence / DevOps</p></td><td><p>WAF rules management/deployment automation</p></td><td><p>ESM</p></td><td>Automate WAF deployment and effectively manage different WAF rules for each farm.</td><td><p><a href="https://confluence.opentext.com/display/~yliu5">Yu Liu</a></p></td><td><p>ON HOLD</p></td><td></td><td><p><strong>Green</strong></p></td><td>Already demo to team</td><td></td><td><p><time>31 Mar 2025</time></p></td><td></td></tr><tr><td>Internal</td><td><p>Cloud Operation Excellence / DevOps</p></td><td><p>[SPIKE] AWS resources scheduled scaling</p></td><td><p>ESM</p></td><td></td><td><p><a href="https://confluence.opentext.com/display/~yliu5">Yu Liu</a></p></td><td><p>EXECUTION</p></td><td></td><td><strong>Green</strong></td><td><p>Already implemented in US2-Dev</p><p>Confirmed with team about the farm and scaling policy</p></td><td></td><td></td><td></td></tr><tr><td>Internal</td><td><p>Cloud Operation Excellence / DevOps</p></td><td><p>Power BI Reporting – License expiration alert & notification</p></td><td>ESM</td><td>Power BI Reporting Enhancement</td><td><p><a href="https://confluence.opentext.com/display/~yzhao3">Yun Zhao</a></p></td><td><p>ON HOLD</p></td><td></td><td><strong>Green</strong></td><td></td><td></td><td></td><td></td></tr><tr><td><p>Internal</p></td><td><p>Product Cloud Readiness</p></td><td><p>Full DR validation testing (restore from local backup)</p></td><td><p>ESM</p></td><td><ul><li>Cross-Region/Cross-Account data backup</li><li>Restore a full farm/instance in the remote region</li></ul></td><td><p><a href="https://confluence.opentext.com/display/~yliu5">Yu Liu</a> <a href="https://confluence.opentext.com/display/~dbehera2">DILIP BEHERA</a> <a href="https://confluence.opentext.com/display/~vkrishnan2">Vibin Thadathil Krishnan</a></p></td><td><p>EXECUTION</p></td><td></td><td><strong>Green</strong></td><td><p>Now date is saved in anther account plus another region</p><p>Restore in the remote region not started</p></td><td><p><time>20 Aug 2025</time></p></td><td><p><time>31 Aug 2025</time></p></td><td></td></tr><tr><td><p>Internal</p></td><td><p>Product Cloud Readiness</p></td><td><p>NOM Cloud instances APM monitoring & SLA calculation</p></td><td><p>NOM</p></td><td><p>Basic NOM service availability check added to APM and include SLA calculation</p></td><td><p><a href="https://confluence.opentext.com/display/~jmora2">Javier Gerardo Mora</a></p></td><td><p>EXECUTION</p></td><td></td><td><strong>Green</strong></td><td></td><td></td><td></td><td></td></tr><tr><td><p>Internal</p></td><td><p>Product Cloud Readiness</p></td><td><p>New SaaS Offering - AI Ops Management (OpsB Lightweight) Cloud Readiness Check</p></td><td><p>OpsB</p></td><td>New SaaS Offering Cloud Readiness Check</td><td><p><a href="https://confluence.opentext.com/display/~wshen">Wei Shen</a> <a href="https://confluence.opentext.com/display/~rprodan">Raluca Prodan</a></p></td><td><p>EXECUTION</p></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td><p>Internal</p></td><td><p>Product Cloud Readiness</p></td><td><p>New SaaS Offering - NOM Private Cloud Readiness Check</p></td><td><p>NOM</p></td><td><p>New SaaS Offering Cloud Readiness Check</p><p>End to end dry-run deployment and validation.</p></td><td><p><a href="https://confluence.opentext.com/display/~wshen">Wei Shen</a> <a href="https://confluence.opentext.com/display/~rprodan">Raluca Prodan</a></p></td><td><p>EXECUTION</p></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td><p>Internal</p></td><td><p>Product Cloud Readiness</p></td><td><p>New capability – ITOM Operation Platform Cloud Readiness Check & SaaS onboarding Program</p></td><td><p>ESM/Operation Platform</p></td><td>Operation 25.2 Cloud Architect Discussion & Review</td><td><p><a href="https://confluence.opentext.com/display/~wshen">Wei Shen</a></p></td><td><p>EXECUTION</p></td><td></td><td><strong>Green</strong></td><td></td><td></td><td></td><td></td></tr><tr><td>Internal</td><td><p>Product Cloud Readiness</p></td><td><p>New SaaS Offering – CNO Cloud Readiness Check Program</p></td><td><p>CNO/NOM</p></td><td></td><td><p><a href="https://confluence.opentext.com/display/~wshen">Wei Shen</a></p></td><td><p>EXECUTION</p></td><td></td><td><strong><br>Green</strong></td><td></td><td></td><td></td><td></td></tr><tr><td>Internal</td><td>Cloud Operation Excellence / DevOps</td><td>AppO POCs</td><td>SMAX/ADM/VE</td><td>Create OTEL POCs for different products</td><td><p><a href="https://confluence.opentext.com/display/~bronai">Boglarka Ronai</a></p></td><td><p>EXECUTION</p></td><td></td><td><strong>Green</strong></td><td><ul><li>SMAX: Additional configuration: enable metrics and pod logs, moving to OpsB staging environment</li><li>Value Edge: configured on opsb4opsb staging environment. Some feature required may be available only in 25.4 or 26.1 releases.</li><li>ALM: configured on opsb4opsb staging environment. On hold due to lack of resources.</li></ul></td><td><p><time>01 Oct 2024</time></p></td><td><p>TBC</p></td><td></td></tr><tr><td>Internal</td><td>Security & Compliance</td><td><p>Adopt CCOE AMI for ITOM Cloud Applications deployed on AWS EKS</p></td><td><p>ESM</p></td><td>Replace EKS node AMI with CCOE-certified AMI for all ESM farms</td><td><p><a href="https://confluence.opentext.com/display/~tye">Ting Ye</a></p></td><td><p>EXECUTION</p></td><td></td><td><strong>Green</strong></td><td><ul><li>Project kick-off</li><li>Validate to adopt certified CCOE AMI on JP 12 staging farm</li><li>Pending validation & signoff from Engineering</li></ul></td><td><p><time>18 Feb 2025</time></p></td><td><p><time>30 Jun 2025</time></p></td><td></td></tr><tr><td>Internal</td><td>Security & Compliance</td><td><p>FY25 Opentext Mega Audit Preparation</p></td><td><p>ESM</p></td><td>OT level mega audit review</td><td><p><a href="https://confluence.opentext.com/display/~wshen">Wei Shen</a></p><p><a href="https://confluence.opentext.com/display/~mshindarov">Miroslav Shindarov</a></p></td><td><p>EXECUTION</p></td><td></td><td><strong>Green</strong></td><td><ul><li>Feb 4 All AWS permission removal requests approved based on FY25 Q2 AWS access review</li><li>Jan 27 Updated On-Spring to provide all one-time evidence</li></ul></td><td></td><td></td><td></td></tr><tr><td>Internal</td><td>Security & Compliance</td><td><p>Analyze and categorize various potential security issues scanned by Prisma/Qualys and intervene</p></td><td><p>OpsB/NOM</p></td><td>Analyze and correct security vulnerabilities in Cloud Application reported by Qualys and Prisma.</td><td><p><a href="https://confluence.opentext.com/display/~vkrishnan2">Vibin Thadathil Krishnan</a></p></td><td><p>EXECUTION</p></td><td></td><td><strong>Green</strong></td><td></td><td></td><td></td><td></td></tr><tr><td>Internal</td><td>Security & Compliance</td><td><p>Analyze and categorize various potential security issues scanned by Prisma/Qualys and intervene</p></td><td><p>ESM</p></td><td>Analyze and correct security vulnerabilities in Cloud Application reported by Qualys and Prisma.</td><td><p><a href="https://confluence.opentext.com/display/~yliu5">Yu Liu</a></p></td><td><p>EXECUTION</p></td><td></td><td><strong>Green</strong></td><td></td><td></td><td></td><td></td></tr><tr><td>Internal</td><td><p>Cloud Operation Excellence / DevOps</p></td><td><p>Monitoring – Implement new UCMDB browser metrics monitoring & self- healing</p></td><td><p>ESM/UCMDB</p></td><td><p>Add a new feature to the Grafana tool to monitor the UCMDB browser.</p><p>Add self-healing solution to save UCMDB browser pods in critical state</p></td><td><p><a href="https://confluence.opentext.com/display/~sxia2">Sunny Xia</a></p></td><td><p>EXECUTION</p></td><td></td><td><p><strong>Green</strong></p></td><td></td><td></td><td><p><time>28 Feb 2025</time></p></td><td></td></tr><tr><td><p>Internal</p></td><td><p>Cloud Operation Excellence / DevOps</p></td><td><p>ESM/Automation Center D2 enablement automation</p></td><td><p>ESM/AC</p></td><td>Enhance the AC tenant provision automation</td><td><p><a href="https://confluence.opentext.com/display/~wsun2">Wenjun Sun</a></p></td><td><p>PLANNING</p></td><td></td><td><strong>Green</strong></td><td></td><td></td><td><p><time>31 Mar 2025</time></p></td><td></td></tr><tr><td><p>Internal</p></td><td><p>Cloud Operation Excellence / DevOps</p></td><td><p>ESM/Operation Platform D2 enablement automation</p></td><td><p>ESM/Operation Platform</p></td><td>Build automation flow to implement OP tenant provision, enable ODL etc.</td><td><p><a href="https://confluence.opentext.com/display/~wsun2">Wenjun Sun</a></p></td><td><p>PLANNING</p></td><td></td><td><strong>Green</strong></td><td></td><td></td><td><p><time>31 Mar 2025</time></p></td><td></td></tr><tr><td><p>Internal</p></td><td><p>Cloud Operation Excellence / DevOps</p></td><td><p>ESM/Operation Platform Decommission automation</p></td><td><p>ESM/Operation Platform</p></td><td>Build automation flow to decommission OP tenant and Vertica database</td><td><p><a href="https://confluence.opentext.com/display/~wsun2">Wenjun Sun</a></p></td><td><p>PLANNING</p></td><td></td><td><strong>Green</strong></td><td></td><td></td><td><p><time>31 Mar 2025</time></p></td><td></td></tr><tr><td>Internal</td><td><p>Cloud Operation Excellence / DevOps</p></td><td><p>New ITOM Cloud Service Offering (X4X) – Request CNO Trial Instance</p></td><td><p>NOM/CNO</p></td><td></td><td><p><a href="https://confluence.opentext.com/display/~wsun2">Wenjun Sun</a></p></td><td><p>PLANNING</p></td><td></td><td><p><strong>Green</strong></p></td><td></td><td></td><td></td><td></td></tr><tr><td>Internal</td><td><p>Cloud Operation Excellence / DevOps</p></td><td><p>New ITOM Cloud Service Offering (X4X) – Request to enable Operation Platform tenant/ ODL integration on top of exiting ESM tenant</p></td><td><p>ESM/Operation Platform</p></td><td></td><td><p><a href="https://confluence.opentext.com/display/~wsun2">Wenjun Sun</a></p></td><td><p>PLANNING</p></td><td></td><td><strong>Green</strong></td><td></td><td></td><td></td><td></td></tr><tr><td>Internal</td><td><p>Cloud Operation Excellence / DevOps</p></td><td><p>New ITOM Cloud Service Offering (X4X) - Request to decommission Operation Platform tenant</p></td><td><p>ESM/Operation Platform</p></td><td></td><td><p><a href="https://confluence.opentext.com/display/~wsun2">Wenjun Sun</a></p></td><td><p>PLANNING</p></td><td></td><td><p><strong>Green</strong></p></td><td></td><td></td><td></td><td></td></tr><tr><td><p>Internal</p></td><td><p>Product Cloud Readiness</p></td><td><p>Full DR validation testing</p></td><td><p>OpsB/NOM</p></td><td><ul><li>Cross-Region/Cross-Account data backup</li><li>Restore a full farm/instance in the remote region</li></ul></td><td><p><a href="https://confluence.opentext.com/display/~gbabu">Girish J Babu</a></p><p><a href="https://confluence.opentext.com/display/~sswain2">Sandeep Kumar Swain</a></p></td><td><p>PLANNING</p></td><td></td><td><strong>Green</strong></td><td></td><td></td><td></td><td></td></tr><tr><td>Internal</td><td>Version Currency upgrade</td><td>ESM 25.3 Major version upgrade to all commercial ESM Farms</td><td>ESM</td><td></td><td><p><a href="https://confluence.opentext.com/display/~alehene">Adina Lehene</a></p><p><a href="https://confluence.opentext.com/display/~bronai">Boglarka Ronai</a></p></td><td><p>PLANNING</p></td><td></td><td><strong>Green</strong></td><td></td><td></td><td><p><time>04 Aug 2025</time></p></td><td><p><time>30 Sep 2025</time></p></td></tr><tr><td>Internal</td><td>Monitoring Improvements</td><td>Grafana SQL RDS Monitoring in additional production farms (exist in EU8 & EU18)</td><td>ESM</td><td></td><td><p><a href="https://confluence.opentext.com/display/~mshindarov">Miroslav Shindarov</a></p></td><td><p>PLANNING</p></td><td></td><td><strong>Green</strong></td><td></td><td></td><td></td><td></td></tr><tr><td>Internal</td><td>Security & Compliance</td><td><p>Adopt CCOE AMI for ITOM Cloud Applications deployed on AWS EKS</p></td><td><p>OpsB</p></td><td>Replace EKS node AMI with CCOE-certified AMI for all OpsB instances</td><td><p><a href="https://confluence.opentext.com/display/~jmora2">Javier Gerardo Mora</a></p></td><td><p>PLANNING</p></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Internal</td><td>Security & Compliance</td><td><p>Adopt CCOE AMI for ITOM Cloud Applications deployed on AWS EKS</p></td><td><p>NOM</p></td><td>Replace EKS node AMI with CCOE-certified AMI for all NOM instances</td><td><p><a href="https://confluence.opentext.com/display/~gbabu">Girish J Babu</a></p></td><td><p>PLANNING</p></td><td></td><td></td><td></td><td></td><td></td><td></td></tr><tr><td>Internal</td><td>Cloud Application Version Currency</td><td>APM 9.60 Upgrade</td><td>APM</td><td>Upgrade farms to the latest version</td><td><p><a href="https://confluence.opentext.com/display/~bronai">Boglarka Ronai</a></p></td><td><p>PLANNING</p></td><td></td><td><strong>Green</strong></td><td><ul><li>Project is on hold until we can perform the upgrade for farm 11F (needs RnD fix first). The upgrade is done for the rest of the farms.</li><li>3F farm: completed</li><li>4F: completed</li><li>10F (OT IT): completed</li><li>11F (Marriott): to be planned</li></ul></td><td><p><time>25 Apr 2024</time></p></td><td><p>TBC</p></td><td><ul><li>11F: code not working for APM 9.60</li></ul></td></tr><tr><td><p>Internal</p></td><td><p>Cloud Application Version Currency</p></td><td><p>NOM 25.1 Major Version upgrade for all customer production instances</p></td><td><p>NOM</p></td><td><p>NOM 25.1 Major Version upgrade for all customer production instances</p></td><td><p><a href="https://confluence.opentext.com/display/~gbabu">Girish J Babu</a></p></td><td><p>ON HOLD</p></td><td></td><td><strong>Green</strong></td><td></td><td><p><time>01 Feb 2025</time></p></td><td><p><time>31 Mar 2025</time></p></td><td></td></tr><tr><td>Customer</td><td><p>Customer Cloud Service</p></td><td><p>New ESM Cloud Applications Farm Construction (AWS UAE) – For FlyDubai</p></td><td><p>ESM</p></td><td><p>SMAX/UCMDB/OO/Audit</p></td><td><p><a href="https://confluence.opentext.com/display/~wshen">Wei Shen</a></p></td><td><p>ON HOLD</p></td><td></td><td><strong>Green</strong></td><td><p>In Salesforce the FlyDubai opportunity has an updated close date of May 15, 2025.</p><p>Hence the project is on hold</p></td><td></td><td><p><time>30 Jun 2025</time></p></td><td></td></tr><tr><td><p>Customer</p></td><td><p>Customer Cloud Service</p></td><td><p>New ESM Cloud Application Farm (AWS Frankfurt) – For SG</p></td><td><p>ESM</p></td><td><p>SMAX/UCMDB/OO/Audit</p></td><td><p><a href="https://confluence.opentext.com/display/~wshen">Wei Shen</a></p></td><td><p>ON HOLD</p></td><td></td><td><strong>Green</strong></td><td></td><td></td><td><p><time>31 May 2025</time></p></td><td></td></tr><tr><td>Internal</td><td>Product Cloud Readiness</td><td>Evaluate ESM GCP Cloud Readiness</td><td>ESM</td><td>Evaluate GCP for ITOM ESM</td><td><p><a href="https://confluence.opentext.com/display/~bronai">Boglarka Ronai</a></p></td><td><p>ON HOLD</p></td><td></td><td><strong>Green</strong></td><td><ul><li>Change in deal: amount reduced, start date moved to November</li><li>Architecture diagram: draft ready</li><li>High level cost estimation - completed for OCF, work in progress for OCP</li><li>Verification for all ESM products – SMAX, uCMDB, OO – working</li></ul></td><td><p><time>19 Sep 2024</time></p></td><td><p>TBC</p></td><td></td></tr><tr><td>Customer</td><td>Customer Cloud Service</td><td>MF SSO switch to OT SSO authentication for ESM internal tenants</td><td>ESM</td><td>MF SSO switch to OT SSO authentication for ESM internal tenants</td><td><p><a href="https://confluence.opentext.com/display/~sxia2">Sunny Xia</a></p></td><td><p>ON HOLD</p></td><td></td><td><strong>Green</strong></td><td><p><a href="https://opentextcorporation.sharepoint.com/:x:/r/sites/MFI-SMAXSaaSDevOps/_layouts/15/Doc.aspx?sourcedoc=%7BAD9A4F11-1D36-4E15-83ED-C17B3BF4F4DF%7D&file=SAML_Migration_Tenant_List.xlsx&action=default&mobileredirect=true">SAML_Migration_Tenant_List.xlsx</a></p><p>Software Factory Prod is completed on Sept 23</p><p>Need to plan MF IT.</p></td><td><p><time>01 Feb 2024</time></p></td><td></td><td></td></tr><tr><td>Internal</td><td>Security & Compliance</td><td><p>ESM WAF enablement project & Keep tracking WAF logs</p></td><td><p>ESM</p></td><td>Step by step enable deny mode on all ESM farms<br><br><a href="ESM-WAF-Enablement-Tracking_688996216.html">ESM WAF Enablement Tracking</a></td><td><p><a href="https://confluence.opentext.com/display/~yliu5">Yu Liu</a></p></td><td><p>ON HOLD</p></td><td></td><td><strong>Green</strong></td><td><ul><li>Enabled Deny mode on ESM EU3/US7/US2 farm</li><li>Enabled Observe mode on ESM US24/US26 farm</li></ul></td><td></td><td><p><time>30 Jun 2025</time></p></td><td></td></tr><tr><td>Internal</td><td>Customer Cloud Service</td><td>Define customer exit process</td><td>ESM</td><td>Improve the process of customer rollout, including details such as data export services, services for customer data erasure, etc.</td><td><p><a href="https://confluence.opentext.com/display/~wshen">Wei Shen</a></p></td><td><p>ON HOLD</p></td><td></td><td><strong>Green</strong></td><td></td><td></td><td></td><td></td></tr><tr><td>Internal</td><td>Cloud Cost Optimization</td><td>AWS Cost Optimization</td><td>ESM</td><td>Optimize resource allocation and reduce redundancies</td><td><p><a href="https://confluence.opentext.com/display/~lmeng2">Ling-yan Meng</a></p><p><a href="https://confluence.opentext.com/display/~tye">Ting Ye</a></p></td><td><p>ON HOLD</p></td><td></td><td><strong>Green</strong></td><td><a href="ESM-Cloud-Infra-Cost-Review_686065545.html">ESM Cloud Infra Cost Review</a></td><td></td><td><p><time>30 Jun 2025</time></p></td><td></td></tr><tr><td>Internal</td><td>Cloud CostAWS Cost Optimization</td><td>AWS Cost Optimization</td><td>OpsB</td><td>Optimize resource allocation and reduce redundancies</td><td><p><a href="https://confluence.opentext.com/display/~lmeng2">Ling-yan Meng</a></p><p><a href="https://confluence.opentext.com/display/~rprodan">Raluca Prodan</a></p></td><td><p>ON HOLD</p></td><td></td><td><strong>Green</strong></td><td><a href="686065571.html">OpsB/NOM Cloud Infra Cost Review</a></td><td></td><td><p><time>30 Jun 2025</time></p></td><td></td></tr></tbody></table>

Project Sizing Template:

| Size | Avg hours/Month |
| --- | --- |
| XS | 10 |
| S | 40 |
| M | 80 |
| L | 120 |
| XL | 160 |
| XXL | 200 |

## Complete Projects

| Type  (Internal/Customer) | Project Type | Project Name | Product | Description | Project Owner | Phase  (Planning/On Hold/Execution/Closed) | General Health (Green/Amber/Red) | Status Update | Start Date | Planned Completion Date | Risks/Issues |
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| Internal | Cloud Application  Version Currency | ESM 25.2 (Patch 2) Major version upgrade to all commercial ESM Farms | ESM | ESM 25.2 (Patch 2) Upgrade (SMAX, UCMDB, OO, Audit, AC, Aviator) | [Adina Lehene](https://confluence.opentext.com/display/~alehene) [Boglarka Ronai](https://confluence.opentext.com/display/~bronai) | COMPLETED | **Green** | - EU3/US7 - April 7th - Completed - US2/US24/US26 - April 20th - Completed - US6/AP10/CA16 - May 18th - Completed - EU8/JP12/BR14/EU18/EU28 - Jul 20th - Completed | 07 Apr 2025 | 21 Jul 2025 |  |
| Customer | Customer Cloud Service | Dedicated ITOM Aviator farm for EU-managed customers | ITOM Aviator | New EU-Managed customer purchased ITOM Aviator service, considering the data privacy we need to build a new ITOM Aviator farm as EU-Managed service | [Wei Shen](https://confluence.opentext.com/display/~wshen) | COMPLETED | **Green** | - CSR request submitted, waiting for budget approval - Once the cost approved, we can kick off the project - The deployment is on top of ITOM Aviator 25.1.1 with some infra changes to get rid of AWS Sagemaker - Farm EU32 has been deployed |  | 31 Mar 2025 |  |
| Customer | Customer Cloud Service | <Customer> FZAG SMAX tenant change user UPN | ESM | FZAG SMAX tenant change user UPN | [Sunny Xia](https://confluence.opentext.com/display/~sxia2) | COMPLETED | **Green** | - FZAG EU3 dev tenant UPN change has been completed - FZAG EU8: dev completed - Need to plan EU8-prod. | 18 Jun 2024 |  |  |
| Internal | Cloud Operation Excellence/DevOps | Plan for AWS account migration to new SCP OU hierarchy | ESM | Plan for AWS account migration to new SCP OU hierarchy | [Yu Liu](https://confluence.opentext.com/display/~yliu5) | COMPLETED | **Green** |  |  |  |  |
| Internal | Cloud Operation Excellence/DevOps | Plan for AWS account migration to new SCP OU hierarchy | OpsB/NOM | Plan for AWS account migration to new SCP OU hierarchy | [Raluca Prodan](https://confluence.opentext.com/display/~rprodan) | COMPLETED | **Green** |  |  |  |  |
| Internal | Cloud Operation Excellence / DevOps | AWS account migration to new SCP OU hierarchy | ESM/DCA/Aviator | AWS account migration to new SCP OU hierarchy | [Yu Liu](https://confluence.opentext.com/display/~yliu5) | COMPLETE | **Green** | - DCA staging - Jan 19th - ESM staging - Feb 16th - DCA /Aviator/ESM trial - Feb 23rd - ESM prod - Mar16th - ESM prod - Apr 6th | 19 Jan 2025 | 27 Apr 2025 |  |
| Internal | Cloud Application Version Currency | OpsB 25.1 Major version upgrade for all customer production instances | OpsB | OpsB 25.1 Major version upgrade for all customer production instances | [Javier Gerardo Mora](https://confluence.opentext.com/display/~jmora2) | COMPLETE | **Green** | - Feb 2 Infonavit - Feb 3 Opsb4Opsb-stg - Feb 6 OT | 01 Feb 2025 | 31 Mar 2025 |  |
| Internal | Cloud Application Version Currency | ESM 25.1 Major Version Upgrade for all commercial ESM farms | ESM | ESM 25.1 Upgrade (SMAX, UCMDB, OO, Audit, Automation Center, HCMX/FinOps) | [Ting Ye](https://confluence.opentext.com/display/~tye) | COMPLETE | **Green** | - Jan 13 <sup>rd</sup> - EU3/US7– ESM 25.1 Upgrade **Done** - Jan 19 <sup>th</sup> - US2/US24/US26 – ESM 25.1 Upgrade **Done** - Feb 9 <sup>th</sup> - US6/AP10/CA16 – ESM 25.1 Upgrade **Done** - Feb 23 <sup>rd</sup> - EU8/BR14/JP12/EU18/ EU28 – ESM 25.1 Upgrade **Done** | 13 Jan 2025 | 23 Feb 2025 |  |
| Customer | Customer Cloud Service | EU28 (EU managed) farm Key migration. | ESM | Per the customer's request, we need to change AWS encryption key from AWS managed key to the managed key. So all existing assets (RDS, EFS) need to be re-encrypted by new key | [Ting Ye](https://confluence.opentext.com/display/~tye) | COMPLETE | **Green** |  | 09 Feb 2025 | 09 Feb 2025 |  |
| Internal | Cloud Application  Version Currency | ESM 25.1.2 Patch upgrade to all commercial ESM Farms | ESM | ESM 25.1.2 Upgrade(SMAX, UCMDB, OO, Audit, AC, Aviator) | [Ting Ye](https://confluence.opentext.com/display/~tye) | COMPLETE | **Green** | - JP12 staging - Mar 20th - US7/EU3 - April 7th - US2/US24/US24 - April 20rd | 20 Mar 2025 |  |  |
| Internal | Cloud Operation Excellence / DevOps | Validate the OO business flow in out monitoring tenant | ESM | Validate the OO business flow in out monitoring tenant (enable OO first) and submit request to APM scripting team for script development. | [Miroslav Shindarov](https://confluence.opentext.com/display/~mshindarov) | COMPLETE | **Green** | - We (me+Javier) are testing the given document for OO b. flow. We are adopting the document for Scripting team. Script is in development state. [Request #7088992:Please help with New SMAX OO monitor](https://us2-smax.saas.microfocus.com/main/Request/7088992?TENANTID=734262997)  SR00380377 to Javier  SC team is testing. SC team has no license for APM.  At end of Jan 2025 NOC did successful UAT testing of the Script(suggested by OO RnD, Develop by Javier and tested by NOC). Next step is New project to work on gradual implementation for Prod. |  | 01.Feb.2025 | we must check the consequences if this will lead to load of the tenant and what are best intervals for sending the query.  Above is done.  OO Monitoring script is under UAT-APM for testing. Testing is ongoing, some changes been done also.Hope to finish all next week. No more can be done, as SC team has no licenses for APM 4F for this.!! |
| Internal | Cloud Operation Excellence / DevOps | Power BI Reporting – ITOM Aviator Usage Report/Aviator License Report | ITOM Aviator | Power BI Reporting Enhancement | [Daniel van Aswegen](https://confluence.opentext.com/display/~dvanaswegen) | COMPLETE | **Green** |  |  | 31 Jan 2025 |  |
| Internal | Cloud Operation Excellence / DevOps | Power BI Reporting – ESM Capability View to add Operation Platform/ODL enablement flag | ESM/Operation Platform | Power BI Reporting Enhancement | [Wenjun Sun](https://confluence.opentext.com/display/~wsun2) | COMPLETE | **Green** |  |  | 31 Jan 2025 |  |
| Internal | Cloud Application Version Currency | ITOM Aviator 24.4.2 Patch Upgrade | ITOM Aviator | ITOM Aviator 24.4.2 Patch Upgrade | [Yu Liu](https://rndwiki.houston.softwaregrp.net/confluence/display/~liu.yu@microfocus.com) | COMPLETE | **Green** |  | 01 Jan 2025 | 13 Feb 2025 |  |
| Internal | Cloud Application Version Currency | ITOM Aviator 25.1 Major version upgrade | ITOM Aviator | ITOM Aviator 25.1 Major version upgrade | [Yu Liu](https://rndwiki.houston.softwaregrp.net/confluence/display/~liu.yu@microfocus.com) | COMPLETE | **Green** |  | 01 Jan 2025 | 13 Jan 2025 |  |
| Internal | Cloud Application Version Currency | AWS EKS upgrade | ESM/OpsB/NOM | Upgrade AWS EKS version to 1.29/1.30/1.31 | [Ting Ye](https://rndwiki.houston.softwaregrp.net/confluence/display/~ting.ye@microfocus.com) | COMPLETE | **Green** | EKS Version for all the ESM farms was upgraded to 1.30 by the end of Jan 13rd |  | 13 Jan 2025 |  |
| Internal | Cloud Application Version Currency | ESM 24.4.2 Patch Upgrade for all commercial ESM farms | ESM | ESM 24.4.2 Patch Upgrade (SMAX, UCMDB, OO, Audit, Automation Center, HCMX/FinOps) | [Ting Ye](https://rndwiki.houston.softwaregrp.net/confluence/display/~ting.ye@microfocus.com) | COMPLETE | **Green** | ESM 24.4.2 Patch Upgrade was applied to all commercial ESM farms by the end of Dec 22nd 2024 |  | 22 Dec 2024 |  |
| Internal | Product Cloud Readiness | Operation Platform SaaS onboarding | Operation Platform | Operation Platform Deployment on ESM production farm (EU3/EU18/US24) | [Ting Ye](https://rndwiki.houston.softwaregrp.net/confluence/display/~ting.ye@microfocus.com) | COMPLETE | **Green** | - EU3 - done - EU18/US24 - Done | 01 Oct 2024 | 30 Nov 2024 |  |
| Internal | Cloud Application Version Currency | ESM FedRAMP farm 24.2 FP3 | ESM FedRAMP | ESM FedRAMP farm 24.2 FP3 | [Jeremy Thunker](https://rndwiki.houston.softwaregrp.net/confluence/display/~Jeremy.Thunker@microfocus.com) | COMPLETE | **Green** | - Upgrade deployed on 21 Dec 2024 |  | 19 Jan 2025 |  |
| Customer | Customer Cloud Service | AppO onboarding for Infonavit | AppO | Onboard customer | [Boglarka Ronai](https://rndwiki.houston.softwaregrp.net/confluence/display/~boglarka.ronai@microfocus.com) | COMPLETE | **Green** | - Customer to be onboarded to PCS Ticketing System - completed by CSM - 24.4. upgrade: completed. - AppO onboarding completed | 21 Oct 2024 |  |  |
| Internal | Cloud Operation Excellence / DevOps | New PM demo tenant on 24.4 | ESM | New PM demo tenant on 24.4 | [Wenjun Sun](https://rndwiki.houston.softwaregrp.net/confluence/display/~wen-jun.sun@microfocus.com) | COMPLETE | **Green** | Completed for:  - SMAX - OO - UCMDB with activated NSACM with full active adv lifecycle - AC - SAM - HCMX - OP | 27 Sep 2024 | 29 Oct 2024 |  |
| Customer (Citi) | Customer Cloud Service | Citi SSO OBM Integration | APM | Implementing single sign-on solution in APM application by using integration with OBM | [Boglarka Ronai](https://rndwiki.houston.softwaregrp.net/confluence/display/~boglarka.ronai@microfocus.com) | COMPLETE | **Green** | - Staging farm completed - Hotfix for alerts module issue applied to prod farm. | 05 Feb 2024 | 21 Nov 2024 |  |
| Internal | Security & Compliance | Install Prisma Defender on ESM Farms | ESM |  | [Yu Liu](https://rndwiki.houston.softwaregrp.net/confluence/display/~liu.yu@microfocus.com) | COMPLETE | **Green** | - Install Prisma Defender on all ESM farms - Install Prisma Defender on all DCA farms - Install Prisma Defender on all Aviator farms | 01 Sep 2024 | 10 Nov 2024 |  |
| Internal | Security & Compliance | Install Prisma Defender | OpsB/NOM | Install Prisma Defender to all OpsB/NOM farms and standalones | [Raluca Prodan](https://rndwiki.houston.softwaregrp.net/confluence/display/~maria-raluca.bumb@microfocus.com) | COMPLETE | **Green** |  | 01 Jun 2024 | 28 Nov 2024 |  |
| Internal | Security & Compliance | Install Qualys Agent to all ESM Farms | ESM | Install Qualys Agent to all ESM Farms | [Yu Liu](https://rndwiki.houston.softwaregrp.net/confluence/display/~liu.yu@microfocus.com) | COMPLETE | **Green** | - All EC2s are installed with qualys agents - If eks upgrades then farm owner is responsible for installing qualys agent himself | 01 Jun 2024 | 31 Jul 2024 |  |
| Internal | Security & Compliance | Install Qualys Agent | OpsB/NOM | Install Qualys Agent to all OpsB/NOM farms and standalones | [Raluca Prodan](https://rndwiki.houston.softwaregrp.net/confluence/display/~maria-raluca.bumb@microfocus.com) | COMPLETE | **Green** |  | 01 Jun 2024 | 30 Sep 2024 |  |
| Internal | Security & Compliance | Support ESM 3PPT testing, provide ESM tenant for pen testing | ESM |  | [Ting Ye](https://rndwiki.houston.softwaregrp.net/confluence/display/~ting.ye@microfocus.com) | COMPLETE | **Green** | ESM 3PPT testing was completed on JP12 Staging farm. |  | 13 Jan 2025 |  |
| Internal | Security & Compliance | Support OpsB/NOM 3PPT testing, provide OpsB/NOM instances for pen testing | OpsB/NOM |  | [Raluca Prodan](https://rndwiki.houston.softwaregrp.net/confluence/display/~maria-raluca.bumb@microfocus.com) | COMPLETE | **Green** | - Deployment was provided to RnD - The 3PPT was completed and report was shared with RnD - Re-testing scheduled for March | 06 Nov 2024 | 10 Dec 2024 |  |
| Internal | Cloud Operation Excellence / DevOps | Aviator Hybrid provisioning flow | ESM | Create a new offering for provisioning the aviator with IP address, tenant information, and contact information | [Wenjun Sun](https://rndwiki.houston.softwaregrp.net/confluence/display/~wen-jun.sun@microfocus.com) | COMPLETE | **Green** |  |  |  |  |
| Internal | Cloud Operation Excellence / DevOps | Replace all ESM tenant internal production license with long-duration license | ESM | Replace all ESM tenant internal production license with long-duration license | [Yun Zhao](https://rndwiki.houston.softwaregrp.net/confluence/display/~yun.zhao@microfocus.com) | COMPLETE | **Green** |  |  |  |  |