# Dealing with Anxiety in Operations

- **期号**: SRE Weekly Issue #31（2016-07-17）
- **作者**: —
- **链接**: http://www.slideshare.net/jlintz/dealing-with-anxiety-in-operations-velocity-2016

## 简介

Slides from a talk on a really important topic.  There are some great resource links included.

## 正文

Download as PDF, PPTX

![Dealing with Anxiety
in Operations
Velocity Santa Clara 2016
Justin Lintz - @lintzston - jlintz@gmail.com](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-1-320.jpg)

![Me
● Chief Anxiety Officer
Director of Web Operations @ Spring
● Sys Admin since 2006
● Cannot dunk a basketball](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-2-320.jpg)

![Spring is a marketplace of 1,000+ amazing brands that
people can shop on app and web. Our goal is to enable
people to shop all their favorite brands in one place in a way
that's convenient, easy, and fun.
shopspring.com](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-3-320.jpg)

![Goals of this talk
● Educate you about Anxiety disorders
● Discuss anxiety/stress in our jobs
● Methods to mitigate those anxieties
● How you can help](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-4-320.jpg)

![Quick Disclaimer
This is not medical advice. I am not a mental
health professional or a doctor. These are my
own experiences…. Please don’t sue me or O’
Reilly
But if you had to pick one...](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-5-320.jpg)

![Survey Says...](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-6-320.jpg)

![Anxiety Statistics
“Anxiety disorders affect about 40 million American adults age 18 years and
older (about 18%) in a given year, causing them to be filled with fearfulness and
uncertainty.”
● 22.8% of the cases are classified as “severe”
● Only 36.9% are receiving treatment
Average Age-of-Onset: 11 years old!!!
Sources:
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2847357/
http://www.nimh.nih.gov/health/statistics/prevalence/file_148008.pdf](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-7-320.jpg)

![My Illness
● Generalized Anxiety Disorder
○ With a Panic Disorder
● Symptoms appeared around 13
● Wasn’t diagnosed until 17](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-8-320.jpg)

![What is Anxiety?
● Feelings of panic, fear, and
uneasiness
● Problems sleeping
● Cold or sweaty hands and/or feet
● Shortness of breath
● Heart palpitations
● An inability to be still and calm
● Dry mouth
● Numbness or tingling in the
hands or feet
● Nausea
● Muscle tension
● Dizziness
http://www.webmd.com/anxiety-panic/guide/mental-health-anxiety-disorders](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-9-320.jpg)

![Which shares symptoms of….
● Heart Attack
● Stroke
● Flu
● Common Cold
● Whatever Virus is currently in the news at
the time](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-10-320.jpg)

![Panic Attack
Sudden onset of intense anxiety symptoms
without warning and sometimes without reason
● Fight or flight
● Logic goes out the window](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-11-320.jpg)

![Good Anxiety vs Bad Anxiety
● Having Anxiety doesn’t mean you have a
disorder
● This is the job of a mental health
professional to help you figure out!](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-12-320.jpg)

![Stressors of
Operations](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-13-320.jpg)

![Oncall
https://www.flickr.com/photos/churl/263989110](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-14-320.jpg)

![Guaranteed Outages](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-15-320.jpg)

![Maintenance Windows](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-16-320.jpg)

![New Technology
https://www.flickr.com/photos/techbirmingham/76169852](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-17-320.jpg)

![Complexities
● Nginx
● Django
● CockroachDB
● LDAP
● Kafka
● Logstash
● Elasticsearch
● Kibana
● OpenVPN
● YubiKey
All in a giant Docker container
Sitting in the Cloud
Which is all powered by #serverless technology
That requires #NoOps to run](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-18-320.jpg)

![A “team” of One
https://www.flickr.com/photos/piratescott/481789838/](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-19-320.jpg)

![Power and Responsibility
root@spof.justinlintz.com:~# rm -rf /](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-20-320.jpg)

![OMG WHAT WAS I
THINKING?](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-21-320.jpg)

![In our operations jobs
Minimizing
Anxiety](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-22-320.jpg)

![Don’t be an Ops team of One
● Just cause you are the only one with Ops in
title doesn’t mean you should be the only
one doing Ops
○ Shared Oncall w/ Engineering
○ Empower and train engineering
○ Don’t be a SPOF of knowledge
● DevOps](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-23-320.jpg)

![Controlled Burns](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-24-320.jpg)

![Bring Service down](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-25-320.jpg)

![Did it fail as expected?](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-26-320.jpg)

![Did the correct monitors go off?
● Did you even have monitors in place?
● Did too many monitors go off?](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-27-320.jpg)

![Was availability affected?](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-28-320.jpg)

![Blameless Postmortems
Remove fear of punishment from the equation
https://codeascraft.com/2012/05/22/blameless-postmortems/
http://www.slideshare.net/jallspaw/advanced-postmortem-fu-and-human-error-
101-velocity-2011](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-29-320.jpg)

![Checklists
● general steps for being paged
● go back and automate what
you can
● “playbooks” for detailed steps
http://www.amazon.com/Checklist-Manifesto-How-Things-Right/dp/0312430000/](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-30-320.jpg)

![Checklists
● takes stress and pressure off the moment
● even for the simple things!
● removes the guesswork](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-31-320.jpg)

![Training
● Observation/Monitoring tools
○ knowing which tool to reach for
● Expanding your toolset
● From vendors themselves
○ learn the gotchas
○ bring plenty of questions](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-32-320.jpg)

![On-call Partner
● Talk out a problem with them
● A second set of eyes
● Redundancy!](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-33-320.jpg)

![Talking to your Employer about your Mental Health
● Hard to approach
○ Will they understand?
● Takes time to build a comfort level
● Remember you’re not alone!
● Removes anxiety of hiding your anxiety
● Choice is up to you](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-34-320.jpg)

![Recap
1. Team of (N > 1) is > Team of 1
2. Controlled Burns
3. Blameless Postmortems
4. Checklists
5. Training
6. On-call Partner
7. Talk to your employer](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-35-320.jpg)

![When to seek help?
Anxiety becomes..
● excessive
● intrusive
● persistent
● debilitating](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-36-320.jpg)

![Treatments
Anxiety is manageable and treatable!
● Therapy
● Medication
● Exercise
● Diet
● Breathing exercises
● Meditation](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-37-320.jpg)

![How can you
help someone?](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-38-320.jpg)

![Listen](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-39-320.jpg)

![Ask what they need?](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-40-320.jpg)

![Avoid being dismissive
“just relax”](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-41-320.jpg)

![Take them to a quiet place](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-42-320.jpg)

![Avoid touching or grabbing](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-43-320.jpg)

![When in doubt, seek
emergency medical treatment](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-44-320.jpg)

![Wrapping up](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-45-320.jpg)

![Recovery not linear
Anxiety recovery or JVM Heap Usage?](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-46-320.jpg)

![Health > Job](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-47-320.jpg)

![Resources
Finding Help
● https://therapists.psychologytoday.com
● http://www.adaa.org/living-with-anxiety/ask-and-learn/resources
Books
● “10% Happier” by Dan Harris
● “Feeling Good: The New Mood Therapy” by David Burns
Crisis
● National Suicide Prevention Lifeline number 1-800-273-8255.
● Crisis Text Line - Text START to 741-741](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-48-320.jpg)

![Questions?
Twitter: @lintzston
Email: jlintz@gmail.com](https://image.slidesharecdn.com/velocity2016-160624000833/85/Dealing-with-Anxiety-in-Operations-Velocity-2016-49-320.jpg)

- 1. [Dealing with Anxiety
in](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#1) Operations
Velocity Santa Clara 2016
Justin Lintz - @lintzston - jlintz@gmail.com
- 2. [Me
● Chief Anxiety](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#2) Officer
Director of Web Operations @ Spring
● Sys Admin since 2006
● Cannot dunk a basketball
- 3. [Spring is a](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#3) marketplace of 1,000+ amazing brands that
people can shop on app and web. Our goal is to enable
people to shop all their favorite brands in one place in a way
that's convenient, easy, and fun.
shopspring.com
- 4. [Goals of this](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#4) talk
● Educate you about Anxiety disorders
● Discuss anxiety/stress in our jobs
● Methods to mitigate those anxieties
● How you can help
- 5. [Quick Disclaimer
This is](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#5) not medical advice. I am not a mental
health professional or a doctor. These are my
own experiences…. Please don’t sue me or O’
Reilly
But if you had to pick one...
- 6.
- 7. [Anxiety Statistics
“Anxiety disorders](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#7) affect about 40 million American adults age 18 years and
older (about 18%) in a given year, causing them to be filled with fearfulness and
uncertainty.”
● 22.8% of the cases are classified as “severe”
● Only 36.9% are receiving treatment
Average Age-of-Onset: 11 years old!!!
Sources:
http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2847357/
http://www.nimh.nih.gov/health/statistics/prevalence/file_148008.pdf
- 8. [My Illness
● Generalized](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#8) Anxiety Disorder
○ With a Panic Disorder
● Symptoms appeared around 13
● Wasn’t diagnosed until 17
- 9. [What is Anxiety?
●](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#9) Feelings of panic, fear, and
uneasiness
● Problems sleeping
● Cold or sweaty hands and/or feet
● Shortness of breath
● Heart palpitations
● An inability to be still and calm
● Dry mouth
● Numbness or tingling in the
hands or feet
● Nausea
● Muscle tension
● Dizziness
http://www.webmd.com/anxiety-panic/guide/mental-health-anxiety-disorders
- 10. [Which shares symptoms](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#10) of….
● Heart Attack
● Stroke
● Flu
● Common Cold
● Whatever Virus is currently in the news at
the time
- 11. [Panic Attack
Sudden onset](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#11) of intense anxiety symptoms
without warning and sometimes without reason
● Fight or flight
● Logic goes out the window
- 12. [Good Anxiety vs](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#12) Bad Anxiety
● Having Anxiety doesn’t mean you have a
disorder
● This is the job of a mental health
professional to help you figure out!
- 13.
- 14.
- 15.
- 16.
- 17.
- 18. [Complexities
● Nginx
● Django
●](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#18) CockroachDB
● LDAP
● Kafka
● Logstash
● Elasticsearch
● Kibana
● OpenVPN
● YubiKey
All in a giant Docker container
Sitting in the Cloud
Which is all powered by #serverless technology
That requires #NoOps to run
- 19. [A “team” of](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#19) One
https://www.flickr.com/photos/piratescott/481789838/
- 20.
- 21. [OMG WHAT WAS](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#21) I
THINKING?
- 22. [In our operations](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#22) jobs
Minimizing
Anxiety
- 23. [Don’t be an](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#23) Ops team of One
● Just cause you are the only one with Ops in
title doesn’t mean you should be the only
one doing Ops
○ Shared Oncall w/ Engineering
○ Empower and train engineering
○ Don’t be a SPOF of knowledge
● DevOps
- 24.
- 25.
- 26. [Did it fail](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#26) as expected?
- 27. [Did the correct](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#27) monitors go off?
● Did you even have monitors in place?
● Did too many monitors go off?
- 28.
- 29. [Blameless Postmortems
Remove fear](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#29) of punishment from the equation
https://codeascraft.com/2012/05/22/blameless-postmortems/
http://www.slideshare.net/jallspaw/advanced-postmortem-fu-and-human-error-
101-velocity-2011
- 30. [Checklists
● general steps](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#30) for being paged
● go back and automate what
you can
● “playbooks” for detailed steps
http://www.amazon.com/Checklist-Manifesto-How-Things-Right/dp/0312430000/
- 31. [Checklists
● takes stress](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#31) and pressure off the moment
● even for the simple things!
● removes the guesswork
- 32. [Training
● Observation/Monitoring tools
○](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#32) knowing which tool to reach for
● Expanding your toolset
● From vendors themselves
○ learn the gotchas
○ bring plenty of questions
- 33. [On-call Partner
● Talk](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#33) out a problem with them
● A second set of eyes
● Redundancy!
- 34. [Talking to your](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#34) Employer about your Mental Health
● Hard to approach
○ Will they understand?
● Takes time to build a comfort level
● Remember you’re not alone!
● Removes anxiety of hiding your anxiety
● Choice is up to you
- 35. [Recap
1. Team of](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#35) (N > 1) is > Team of 1
2. Controlled Burns
3. Blameless Postmortems
4. Checklists
5. Training
6. On-call Partner
7. Talk to your employer
- 36. [When to seek](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#36) help?
Anxiety becomes..
● excessive
● intrusive
● persistent
● debilitating
- 37. [Treatments
Anxiety is manageable](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#37) and treatable!
● Therapy
● Medication
● Exercise
● Diet
● Breathing exercises
● Meditation
- 38. [How can you
help](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#38) someone?
- 39.
- 40. [Ask what they](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#40) need?
- 41.
- 42. [Take them to](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#42) a quiet place
- 43. [Avoid touching or](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#43) grabbing
- 44. [When in doubt,](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#44) seek
emergency medical treatment
- 45.
- 46. [Recovery not linear
Anxiety](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#46) recovery or JVM Heap Usage?
- 47.
- 48. [Resources
Finding Help
● https://therapists.psychologytoday.com
●](http://www.slideshare.net/slideshow/dealing-with-anxiety-in-operations-velocity-2016/63396507#48) http://www.adaa.org/living-with-anxiety/ask-and-learn/resources
Books
● “10% Happier” by Dan Harris
● “Feeling Good: The New Mood Therapy” by David Burns
Crisis
● National Suicide Prevention Lifeline number 1-800-273-8255.
● Crisis Text Line - Text START to 741-741
- 49.