---
title: "Jackie"
type: entity
tags: [OpenText, ITOM, ESM, SAS]
date: 2026-04-14
---

## Aliases
- Jackie, ITOM ESM SAS architect

## Role
- ITOM ESM SAS architect at OpenText
- 演讲者：CTP Topic 54 ESM SaaS Log Analytics

## Description
Jackie 在 OpenText 担任 ITOM（IT Operations Management）ESM（Enterprise Service Management）SaaS 架构师，负责 Log Analytics 解决方案的架构设计与实施。他在演讲中详细介绍了 ELK Stack/OpenSearch 日志分析架构、区域部署策略、安全措施和成本对比。

## Connections
- [[ctp-topic-54-esm-saas-log-analytics]] ← presented