# Prepare-Document_688996354
## Customer Service Offerings

- ~~Create Integration Users (Business Service) [Sunny Xia](https://rndwiki.houston.softwaregrp.net/confluence/display/~sunny.xia@microfocus.com)~~
- ~~Configure SAML authentication (Business Service)~~
- ~~Configure custom domain (NLZ) (Business Service) [Ting Ye](https://rndwiki.houston.softwaregrp.net/confluence/display/~ting.ye@microfocus.com) [Scott Deyarmond](https://rndwiki.houston.softwaregrp.net/confluence/display/~scott.deyarmond@microfocus.com)~~
- Renew License - SMAX, CMS, OO (Paid Customer License & Internal production license) (Business Service) [Yun Zhao](https://rndwiki.houston.softwaregrp.net/confluence/display/~yun.zhao@microfocus.com)
- Modify attachments file extensions (Business Service)
- Add attachments file size (Business Service)
- ~~Configure custom mail sender, dedicated AWS SES users (Business Service) [Ting Ye](https://rndwiki.houston.softwaregrp.net/confluence/display/~ting.ye@microfocus.com)~~
- Enable ESM Capabilities - Native SACM, SAM, OO, HCMX/FinOps, Aviator, Audit (Business Services) [Huanhuan 'Alisa' Guan](https://rndwiki.houston.softwaregrp.net/confluence/display/~huan-huan.guan@microfocus.com)
- ~~Customize Login Screen (Business Service)~~
- ~~Custom domain certificate renewal (Business Service)~~
- ~~Request Power BI gateway (on Windows Server) per customer request (Business Service) [Yun Zhao](https://rndwiki.houston.softwaregrp.net/confluence/display/~yun.zhao@microfocus.com)~~
- Maintain customized language package (Business Service)
- Request new ESM tenant (Business Service)
- Decommission tenant (Business Service)
- Reactivate Trial/PoC Tenant [Huanhuan 'Alisa' Guan](https://rndwiki.houston.softwaregrp.net/confluence/display/~huan-huan.guan@microfocus.com)

## Upgrade/Patch/Hotfix

- ~~ESM SaaS upgrade to version 23.4 [Wei Shen](https://rndwiki.houston.softwaregrp.net/confluence/display/~wei.shen2@microfocus.com)~~
- ~~ESM 23.4.P1 Cloud Deployment~~ ~~[Wei Shen](https://rndwiki.houston.softwaregrp.net/confluence/display/~wei.shen2@microfocus.com)~~

## Ops Runbook

- Update grafana content pack after version upgrade [Sunny Xia](https://rndwiki.houston.softwaregrp.net/confluence/display/~sunny.xia@microfocus.com)
- ~~How to check OPB agent status [Wenjun Sun](https://rndwiki.houston.softwaregrp.net/confluence/display/~wen-jun.sun@microfocus.com)~~
- How to identify and clean up isolated CMS customer tenant [Sunny Xia](https://rndwiki.houston.softwaregrp.net/confluence/display/~sunny.xia@microfocus.com)
- How to identify and clean up isolated OO customer tenant [Sunny Xia](https://rndwiki.houston.softwaregrp.net/confluence/display/~sunny.xia@microfocus.com)
- How to identify and clean up isolated HCMX customer tenant [Sunny Xia](https://rndwiki.houston.softwaregrp.net/confluence/display/~sunny.xia@microfocus.com)
- How to prepare released product binary for Cloud deployment Liu Yu

## Process:

- ~~Patch Cloud Deployment Process~~ ~~[Wei Shen](https://rndwiki.houston.softwaregrp.net/confluence/display/~wei.shen2@microfocus.com)~~
- Hotfix Cloud Deployment Process
- Marjo version Upgarde Cloud Deployment Process
- ~~Emergency procution Change Process (DB change, Configuration Change, Service Restart etc.)~~ [Wei Shen](https://rndwiki.houston.softwaregrp.net/confluence/display/~wei.shen2@microfocus.com)
- Request Assistant for Production Troubleshooting Process [Wei Shen](https://rndwiki.houston.softwaregrp.net/confluence/display/~wei.shen2@microfocus.com)
- Major incident management process
- Change Management process