# SMAX-APM-Monitoring-Business-Flow_686087711
Created by on Jan 23, 2025 EST

## Introduction

This document describes the use cases used for SMAX RUM (Real User Monitoring) testing.

## SMAX APM Monitoring Business Flow

Authentication removed for SMAX

#### SMAX LOGIN

- Login into **https://<farm>- smax.saas.microfocus.com/saw/ess?TENANTID=<tenant id>**

#### SMAX CREATE NEW REQUEST

- Navigate to Requests: **https://<farm>- smax.saas.microfocus.com/saw/Requests?TENANTID=<tenant id>**
- Press on " **New** "
- Fill in Title
- Fill in Description
- Under " **Requested by** ", choose " **Alanis Puri** "
- "Requested For" should be automatically modified to " **Alanis Puri** "
- Press " **Save and Edit** "

#### SMAX OPEN AND EDIT THE REQUEST

- Open the request: **https://<farm>- smax.saas.microfocus.com/saw/Requests?TENANTID=<tenant id>**
- Wait that the ticket will load (select one of the ticket)
- press " **Edit** " (right panel)
- Make a change to the description
- Press " **Save** "
- should get a message " **Request # was successfully saved** "

#### SMAX LIVE SUPPORT

- Navigate to Live Support on the tenant:
	- **https://<farm>- smax.saas.microfocus.com/saw/cti?ctiUniqueId=35935&from=menu&TENANTID=<tenant id>**
		- (**https://<farm>- smax.saas.microfocus.com/saw/cti?ctiUniqueId=47380&from=menu&TENANTID=<tenant id>**)
- To get to Live Support - from the left Menu: Run > Service Request > open tab " **Live Support** ".
- Under Person, choose " **Aaron Caffrey** "
- Open the first Service Request in the list and verify it is loading

![](attachments/686087711/686087706.png)

#### SMAX SEARCH

- Open **https://<farm>- smax.saas.microfocus.com/saw/ess?TENANTID=<tenant id>**
- Search for string " **HP Connected Drive support** "
- Verify results are showing

![](attachments/686087711/686087710.png)

#### SMAX ARTICLES

- Access article found in previous step search

#### SMAX ESS OFFERING

- Browse to ESS: **https://<farm>- smax.saas.microfocus.com/saw/ess?TENANTID=<tenant id>**
- Choose Category " **Human Resources** "
- Got to " **Offering** " tab
- Search for offering " **Employee business card** "
- Press on Offering and wait for it to load

![](attachments/686087711/686087709.png)

#### SMAX ESS ARTICLE

- Browse to ESS: **https://<farm>- smax.saas.microfocus.com/saw/ess?TENANTID=<tenant id>**
- Search Article " **HP Connected Drive support** "
- Choose the first result
- Wait for the article to load

#### SMAX SACM

- From the agent interface open **https://<farm>- smax.saas.microfocus.com/saw/Devices?TENANTID=<tenant id>**
- Make sure that devices are loaded properly

**Related pages**

**Content by label**

There is no content with the specified labels

## Attachments:

[image-2025-1-24\_10-14-59.png](attachments/686087711/686087706.png) (image/png)  
[image-2025-1-24\_10-15-30.png](attachments/686087711/686087709.png) (image/png)  
[image-2025-1-24\_10-15-58.png](attachments/686087711/686087710.png) (image/png)