2.2 KiB
Team
ITOM Cloud Service Team Cloud Service Delivery 技术栈
Product Readiness
ITOM Cloud Application SaaS Service Description
ITOM SaaS Cloud Architecture Installation/Deployment Guide Interlock Meeting Performance Sizing Guide Product Release Process Product Purchase Process Support Oriented Training Ops Oriented Training Product Support-ability Tooling Product Diagnostic Tooling Customer Facing Doc Portal Cloud Simulation Environment Cloud Security Office Sign-Off Product Trial/PoC Procedure
Cloud-Application-Cloud-Readiness-Check-List
Deployment & Configuration
ITOM Cloud AWS Account Overview ITOM ESM Cloud Farm Information ITOM APM AppPluse Cloud Farm Information
Cloud Deployment Automation Product Provision Automation Product Configuration Automation Product License Management Cloud Cost Optimization/FinOps ESM Cloud Infra Cost Review ESM Cloud AWS Infra RI & Saving Plan OpsBNOM Cloud Infra Cost Review OpsBNOM AWS Infra RI & Saving Plan Proposal Cloud Capacity Management Business Data Collection/BI Analysis Off-Cloud to On-Cloud Migration Multi-Cloud Deployment
Operation & Maintainence
Operational Runbook Monitoring Service Availibility Monitoring Alerting Response Process Product Version Upgrade Patch/Hotfix Process Configuration Management Disaster & Recovery Audit Compliance Incident Management Change Management Service Health Page Cloud DevOps
Customer Support
Customer Order Fulfillment Customer On-boarding Process Support Ticketing Tool System Customer Cloud Service Offerings Customer Support Service SLA Customer Satisfaction Survey Customer Escalation Process & Path Service Availability Check & Monthly SLA Service Level Agreement ESM Monthly SLA Result Customer Notification Process
Maturity Assessment
- Recoverability
- Usability
- Operability
- Maintainability
- Securability
- Persistability
- Mobility
- Throttleability
- Deployability
- Reliability
- Reusability
- Accoutability
- Durability
- Troubleshootability
- Defensibility
- Extensibility
- Auditability
- Application Configurability
- Observability
- Visibility
- Affordability
- Adaptability
Training Materials
- Newbie training
- Record Training Session