934 lines
91 KiB
HTML
934 lines
91 KiB
HTML
<!DOCTYPE html>
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<html lang="en">
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<head>
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<meta charset="UTF-8">
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<link rel="profile" href="http://gmpg.org/xfn/11">
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<title>Incident analysis as guerrilla case study research – Surfing Complexity</title>
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.wp-block-search__button{margin-left:10px;word-break:normal}.wp-block-search__button.has-icon{line-height:0}.wp-block-search__button svg{fill:currentColor;height:1.25em;min-height:24px;min-width:24px;vertical-align:text-bottom;width:1.25em}:where(.wp-block-search__button){border:1px solid #ccc;padding:6px 10px}.wp-block-search__inside-wrapper{display:flex;flex:auto;flex-wrap:nowrap;max-width:100%}:where(.wp-block-search__label){width:100%}.wp-block-search.wp-block-search__button-only .wp-block-search__button{box-sizing:border-box;display:flex;flex-shrink:0;justify-content:center;margin-left:0;max-width:100%}.wp-block-search.wp-block-search__button-only .wp-block-search__inside-wrapper{min-width:0!important;transition-property:width}.wp-block-search.wp-block-search__button-only .wp-block-search__input{flex-basis:100%;transition-duration:.3s}.wp-block-search.wp-block-search__button-only.wp-block-search__searchfield-hidden,.wp-block-search.wp-block-search__button-only.wp-block-search__searchfield-hidden .wp-block-search__inside-wrapper{overflow:hidden}.wp-block-search.wp-block-search__button-only.wp-block-search__searchfield-hidden .wp-block-search__input{border-left-width:0!important;border-right-width:0!important;flex-basis:0;flex-grow:0;margin:0;min-width:0!important;padding-left:0!important;padding-right:0!important;width:0!important}:where(.wp-block-search__input){-webkit-appearance:initial;-moz-appearance:initial;appearance:none;border:1px solid #949494;flex-grow:1;font-family:inherit;font-size:inherit;font-style:inherit;font-weight:inherit;letter-spacing:inherit;line-height:inherit;margin-left:0;margin-right:0;min-width:3rem;padding:8px;text-decoration:unset!important;text-transform:inherit}:where(.wp-block-search__button-inside .wp-block-search__inside-wrapper){background-color:#fff;border:1px solid #949494;box-sizing:border-box;padding:4px}:where(.wp-block-search__button-inside .wp-block-search__inside-wrapper) .wp-block-search__input{border:none;border-radius:0;padding:0 4px}:where(.wp-block-search__button-inside .wp-block-search__inside-wrapper) .wp-block-search__input:focus{outline:none}:where(.wp-block-search__button-inside .wp-block-search__inside-wrapper) :where(.wp-block-search__button){padding:4px 8px}.wp-block-search.aligncenter .wp-block-search__inside-wrapper{margin:auto}.wp-block[data-align=right] .wp-block-search.wp-block-search__button-only .wp-block-search__inside-wrapper{float:right}
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/search/style.min.css */
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</style>
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<style id="wp-block-search-theme-inline-css">
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:where(.wp-block-search .wp-block-search__label){font-weight:700}.wp-block-search__button{border:1px solid #ccc;padding:.375em .625em}
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/search/theme.min.css */
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</style>
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<style id="wp-block-library-inline-css-extra">
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.has-text-align-justify {
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text-align:justify;
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}
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.has-text-align-justify{text-align:justify;}
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/*# sourceURL=wp-block-library-inline-css */
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</style>
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<style id="classic-theme-styles-inline-css">
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.wp-block-button__link{background-color:#32373c;border-radius:9999px;box-shadow:none;color:#fff;font-size:1.125em;padding:calc(.667em + 2px) calc(1.333em + 2px);text-decoration:none}.wp-block-file__button{background:#32373c;color:#fff}.wp-block-accordion-heading{margin:0}.wp-block-accordion-heading__toggle{background-color:inherit!important;color:inherit!important}.wp-block-accordion-heading__toggle:not(:focus-visible){outline:none}.wp-block-accordion-heading__toggle:focus,.wp-block-accordion-heading__toggle:hover{background-color:inherit!important;border:none;box-shadow:none;color:inherit;padding:var(--wp--preset--spacing--20,1em) 0;text-decoration:none}.wp-block-accordion-heading__toggle:focus-visible{outline:auto;outline-offset:0}.wp-block-tab:not(.has-text-color){color:inherit!important}.wp-block-tab:not(.has-background){background-color:inherit!important}.wp-block-tab:focus,.wp-block-tab:hover{text-decoration:none}.wp-block-tab:focus-visible{outline:auto;outline-offset:0}
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/*# sourceURL=/wp-content/plugins/gutenberg-core/v23.9.1/build/styles/block-library/classic.min.css */
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</style>
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<style id="coblocks-inline-format-inline-css">
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.uppercase{text-transform:uppercase}
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/*# sourceURL=coblocks-inline-format-inline-css */
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</style>
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<link crossorigin='anonymous' rel='stylesheet' id='all-css-12-1' href='/_static/??-eJx9jEEOAiEQBD/kQECjeDC+ZWEnijIwYWA3/l72op689KFTVXplCCU3zE1z6reYRYfiUwlP0VYZpwxIJE4IFRd10HOU9iFA2iuhCiI7/ROiDt9WxfETT20jCOc4YUIa2D9t5eGA91xRBMZS7ATtPkTZvCtdzNEZt7f2fHq8Afl7R7w=&cssminify=yes' type='text/css' media='all' />
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<style id="global-styles-inline-css">
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<p class="site-description">Lorin Hochstein's ramblings about software, complex systems, and incidents.</p>
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<article id="post-1867" class="post-1867 post type-post status-publish format-standard hentry category-resilience category-software">
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<header class="entry-header">
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<h1 class="entry-title">Incident analysis as guerrilla case study research</h1> </header><!-- .entry-header --> <div class="entry-meta">
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<span class="byline">
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<a href="https://surfingcomplexity.blog/author/lorinh/" rel="author">Lorin Hochstein</a> </span>
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<a href="https://surfingcomplexity.blog/category/resilience/" rel="category tag">resilience</a>, <a href="https://surfingcomplexity.blog/category/software/" rel="category tag">software</a> </span><!-- .cat-links -->
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<span class="published-on">
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<time class="entry-date published updated" datetime="2021-04-11T18:47:57-07:00">April 11, 2021</time> </span>
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<span class="word-count">1 Minute</span> </div><!-- .entry-meta -->
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<div class="entry-content">
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<p class="wp-block-paragraph">Today I tweeted this:</p>
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<figure class="wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter"><div class="wp-block-embed__wrapper">
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<div class="embed-twitter"><blockquote class="twitter-tweet" data-width="550" data-dnt="true"><p lang="en" dir="ltr">Incident analysis is guerrilla case study research.</p>— Lorin Hochstein E_DOUBLE_BIND (@norootcause) <a href="https://twitter.com/norootcause/status/1381369894592110593?ref_src=twsrc%5Etfw">April 11, 2021</a></blockquote><script async src="https://platform.twitter.com/widgets.js" charset="utf-8"></script></div>
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</div></figure>
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<p class="wp-block-paragraph">To which Sasha Rosenbaum asked:</p>
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<div class="embed-twitter"><blockquote class="twitter-tweet" data-width="550" data-dnt="true"><p lang="en" dir="ltr">Wait, why?</p>— Sasha Rosenbaum (@DivineOps) <a href="https://twitter.com/DivineOps/status/1381391511737270275?ref_src=twsrc%5Etfw">April 11, 2021</a></blockquote><script async src="https://platform.twitter.com/widgets.js" charset="utf-8"></script></div>
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</div></figure>
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<p class="wp-block-paragraph">This post is my response.</p>
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<p class="wp-block-paragraph">We seldom have time for introspection at work. If we’re lucky, we have the opportunity to do some kind of retrospective at the end of a project or sprint. But, generally speaking, we’re too busy working to spend time examining that work.</p>
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<p class="wp-block-paragraph">One exception to this is incidents: organizations are willing to spend effort on introspection after an incident happens. That’s because incidents are unsettling: people feel uneasy that the system failed in a way they didn’t expect.</p>
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<p class="wp-block-paragraph">And so, an organization is willing to spend precious engineering cycles in order to rid itself of the uneasy feeling that comes with a system failing unexpectedly. <em>Let’s make sure this never happens again.</em></p>
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<p class="wp-block-paragraph">Incident analysis, in the <a href="https://www.learningfromincidents.io/">learning from incidents in software</a> (LFI) sense, is about using an incident as an opportunity to get a better understanding of how the overall system works. It’s a kind of <em>case study</em>, where the case is the incident. The incident acts as a jumping-off point for an analyst to study an aspect of the system. Just like any other case study, it involves collecting and synthesizing data from multiple sources (e.g., interviews, chat transcripts, metrics, code commits).</p>
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<p class="wp-block-paragraph">I call it a <em>guerrilla</em> case study because, from the organization’s perspective, the goal is really to get closure, to have a sense that all is right with the world. People want to get to a place where the failure mode is now well-understood and measures will be put in place to prevent it from happening again. As LFI analysts, we’re exploiting this desire for closure to justify spending time examining how work is really done inside of the system.</p>
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<p class="wp-block-paragraph">Ideally, organizations would recognize the value of this sort of work, and would make it explicit that the goal of incident analysis is to learn as much as possible. They’d also invest in other types of studies that look into how the overall system works. Alas, that isn’t the world we live in, so we have to sneak this sort of work in where we can.</p>
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const script = document.createElement('script');
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|
script.onload = () => resolve();
|
|
script.onerror = (e) => reject(e);
|
|
script.src = urls[handle];
|
|
document.body.appendChild(script);
|
|
});
|
|
});
|
|
}
|
|
|
|
function loadExtra(handle, pos) {
|
|
const count = (scriptExtras[handle] && scriptExtras[handle][pos]) || 0;
|
|
let promise = Promise.resolve();
|
|
|
|
for (let i = 0; i < count; i++) {
|
|
promise = promise.then(() => runExtraScript(handle, pos, i));
|
|
}
|
|
|
|
return promise;
|
|
}
|
|
|
|
function loadWPScript(handle) {
|
|
// Core loads scripts in this order. See: https://github.com/WordPress/WordPress/blob/a59eb9d39c4fcba834b70c9e8dfd64feeec10ba6/wp-includes/class-wp-scripts.php#L428.
|
|
return loadExtra(handle, 'translations')
|
|
.then(() => loadExtra(handle, 'before'))
|
|
.then(() => loadExternalScript(handle))
|
|
.then(() => loadExtra(handle, 'after'));
|
|
}
|
|
} )();
|
|
</script>
|
|
|
|
</body>
|
|
</html>
|