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This post breaks down what Article 73 actually mandates, why it&#x27;s not as scary as it sounds, and how good incident management makes compliance a breeze."/><meta name="keywords" content="incident,incident management,incident response,post mortem,outage,slack incident,incident channel"/><meta name="slack-app-id" content="A01DEGPUHHC"/><link rel="canonical" href="https://incident.io/blog/the-eu-ai-act-and-what-it-means-for-managing-incidents"/><link rel="alternate" type="text/markdown" href="https://incident.io/blog/the-eu-ai-act-and-what-it-means-for-managing-incidents.md"/><meta property="og:title" content="The EU AI Act and what it means for managing incidents | Blog | incident.io"/><meta property="og:description" content="The EU AI Act introduces new incident reporting rules for high-risk AI systems. 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hover:text-alarmalade-500" href="#content-top">The EU AI Act and what it means for managing incidents</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#the-eu-ai-acts-overlap-with-incident-management">The EU AI Act&#x27;s overlap with incident management</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#what-article-73-actually-requires">What Article 73 actually requires</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#the-three-key-areas-to-focus-on">The three key areas to focus on</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#bridging-detection-and-reporting">Bridging detection and reporting</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#knowledge-preservation-and-context">Knowledge preservation and context</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#cross-functional-collaboration">Cross-functional collaboration</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#overlapping-regulation-makes-compliance-easier">Overlapping regulation makes compliance easier</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#using-incidentio-to-turn-compliance-into-competitive-advantage">Using incident.io to turn compliance into competitive advantage</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#real-time-documentation-that-doesnt-slow-response">Real-time documentation that doesn&#x27;t slow response</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#built-in-compliance-workflows">Built-in compliance workflows</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#cross-team-coordination-by-design">Cross-team coordination by design</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500 border-l border-dashed text-body-sm text-content-secondary ml-4 pl-4" href="#ai-that-writes-the-report-for-you">AI that writes the report for you</a></li><li class="flex flex-col gap-3 relative group"><a class="flex items-center transition text-pretty py-2 hover:text-alarmalade-500" href="#from-compliance-burden-to-competitive-advantage">From compliance burden to competitive advantage</a></li></ul></div></div><div class="lg:max-w-[788px] grow flex flex-col gap-4 lg:gap-10" id="content-top"><div class="flex flex-col gap-4"><div class="flex flex-col gap-2"><h1 class="text-h3 text-balance">The EU AI Act and what it means for managing incidents</h1></div><div class="flex flex-col gap-2 md:flex-row justify-between mt-auto"><div class="flex items-center gap-2"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"></div><a class="text-body-sm-emphasis leading-[1.1] w-min sm:w-auto transition hover:text-alarmalade-500" href="/blog/author/chris">Chris Evans</a></span></div><div class="text-body-sm text-content-secondary">May 2, 2025<span> — <!-- -->10 min read</span></div></div></div><div class="relative"><span class="relative overflow-hidden block align-top transition-opacity opacity-0 w-full rounded-lg"><img alt="" width="2400" height="1350" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent;view-transition-name:blog-the-eu-ai-act-and-what-it-means-for-managing-incidents" sizes="100vw" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F55ac7ee3b4f4e1f25e3421e739acd10228496258-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=60&amp;q=75 60w, 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/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F55ac7ee3b4f4e1f25e3421e739acd10228496258-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1080&amp;q=75 1080w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F55ac7ee3b4f4e1f25e3421e739acd10228496258-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1200&amp;q=75 1200w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F55ac7ee3b4f4e1f25e3421e739acd10228496258-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=1920&amp;q=75 1920w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F55ac7ee3b4f4e1f25e3421e739acd10228496258-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=2048&amp;q=75 2048w, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F55ac7ee3b4f4e1f25e3421e739acd10228496258-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 3840w" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F55ac7ee3b4f4e1f25e3421e739acd10228496258-2400x1350.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="prose prose-orange text-body max-w-none mb-6"><p class="">If you&#x27;ve been in earshot of tech leadership lately, you&#x27;ve probably heard the words &#x27;EU,&#x27; &#x27;AI,&#x27; and &#x27;compliance&#x27; in conversation.</p><p class="">The <a href="https://artificialintelligenceact.eu/" target="_blank" rel="noopener noreferrer" class="">EU AI Act</a> is officially upon us, and with it comes a whole new set of incident response and reporting requirements that might feel like a yet another bureaucratic set of requirements to worry about.</p><p class="">But there&#x27;s a different way to look at this legislation. At its core, the EU AI Act is trying to do something sensible—protect consumers in a rapidly evolving AI landscape where the potential for harm is real. </p><p class="">The good news is that companies with structured incident processes aren&#x27;t going to see this as a big deal. They&#x27;re likely already capturing the right information, maintaining clear timelines, and documenting impacts. The compliance comes almost for free.</p><p class="">For those who haven&#x27;t invested in incident management yet, this regulation provides the perfect catalyst. The frameworks and tools exist (have you heard of incident.io?!) to make compliance straightforward.</p><h2 id="the-eu-ai-acts-overlap-with-incident-management" class=""><a class="heading-link" href="#the-eu-ai-acts-overlap-with-incident-management"><span class="icon icon-link"></span></a>The EU AI Act&#x27;s overlap with incident management</h2><p class=""><a href="https://artificialintelligenceact.eu/article/73/" target="_blank" rel="noopener noreferrer" class="">Article 73 of the EU AI Act</a> mandates that providers of high-risk AI systems (see <a href="https://artificialintelligenceact.eu/article/6/" target="_blank" rel="noopener noreferrer" class="">here</a> for the definition of that) need to report any &quot;serious incident&quot; or &quot;malfunctioning&quot; to authorities within 72 hours of becoming aware of it. </p><p class="">Beyond just reporting, you need:</p><ol><li>A description of what happened and who was affected</li><li>Details of any measures taken to mitigate or remedy the situation</li><li>Information on what EU member states and individuals were impacted</li></ol><p class="">If you take a step back, what&#x27;s being asked isn&#x27;t unreasonable—it&#x27;s actually the foundation of good incident management.</p><h2 id="what-article-73-actually-requires" class=""><a class="heading-link" href="#what-article-73-actually-requires"><span class="icon icon-link"></span></a>What Article 73 actually requires</h2><p class="">Before diving into implementation, let&#x27;s be clear about what Article 73 of the EU AI Act actually mandates. The core requirements are straightforward:</p><ul><li><strong>Timing: </strong>Providers of high-risk AI systems must report any &quot;serious incident&quot; or &quot;malfunctioning&quot; to relevant authorities within 72 hours of becoming aware of it.</li><li><strong>Content: </strong>The report must include:<ul><li>A detailed description of the incident and any relevant information about it</li><li>The consequences on health, safety, and fundamental rights</li><li>Any corrective measures taken or planned</li><li>Information about affected EU member states and individuals</li></ul></li><li><strong>Follow-up: </strong>You must maintain records of all incidents for regulatory inspection and potentially provide additional information upon request.</li></ul><p class="">Despite the legal language, the underlying goal is sensible: ensure organizations detect, document, and address AI-related incidents that could harm people or their rights. The challenge isn&#x27;t understanding what&#x27;s required, it&#x27;s implementing practical systems to meet these requirements without disrupting your ability to actually handle incidents.</p><hr class="clear-both border-solid"/><h2 id="the-three-key-areas-to-focus-on" class=""><a class="heading-link" href="#the-three-key-areas-to-focus-on"><span class="icon icon-link"></span></a>The three key areas to focus on</h2><p class="">When implementing EU AI Act compliance, three critical areas need your attention to create an effective incident management process:</p><h3 id="bridging-detection-and-reporting" class=""><a class="heading-link" href="#bridging-detection-and-reporting"><span class="icon icon-link"></span></a>Bridging detection and reporting</h3><p class="">The 72-hour window requires a process that captures critical information during active response. With such a short time window, there&#x27;s a few key considerations to think about:</p><ul><li>How do you loop in legal and reporting teams early so they have visibility and clarity on the issue whilst it&#x27;s potentially ongoing? </li><li>What mechanisms do you have in place to get hold of teams out-of-hours? An incident on a Friday night would leave little room for reporting teams weren&#x27;t engaged until the following Monday.</li></ul><p class="">You want a system that captures key events <em>during</em> the incident, not stitched together in hindsight, and a way to immediately notify and involve people if you suspect an incident falls into scope of the regulation.</p><h3 id="knowledge-preservation-and-context" class=""><a class="heading-link" href="#knowledge-preservation-and-context"><span class="icon icon-link"></span></a>Knowledge preservation and context</h3><p class="">Establish mechanisms to retain incident context long after resolution. The goal isn&#x27;t just documenting what happened, but preserving why decisions were made and how understanding evolved throughout the incident.</p><p class="">Instead of relying on tacit knowledge or scattered notes, implement structured post-mortems with clear timelines and decision records that remain accessible months later when regulators have follow-up questions.</p><h3 id="cross-functional-collaboration" class=""><a class="heading-link" href="#cross-functional-collaboration"><span class="icon icon-link"></span></a>Cross-functional collaboration</h3><p class="">Design your incident process for interaction between technical teams, legal, communications, and leadership. Each role needs visibility into the right information at the right time.</p><p class="">Create clear handoffs between teams with documented responsibilities. For example, engineering should know exactly what details legal needs for regulatory reports, and communications should understand precisely what information is verified versus still under investigation.</p><p class="">Proof if it was needed that incidents aren&#x27;t an engineering problem, they&#x27;re a whole organization problem. </p><h2 id="overlapping-regulation-makes-compliance-easier" class=""><a class="heading-link" href="#overlapping-regulation-makes-compliance-easier"><span class="icon icon-link"></span></a>Overlapping regulation makes compliance easier</h2><p class="">What&#x27;s interesting is that the EU AI Act isn&#x27;t operating in isolation. Its incident reporting requirements overlap significantly with other regulations your organization is likely already dealing with:</p><ul><li><strong>DORA (Digital Operational Resilience Act)</strong> requires financial entities to report major digital incidents within strict timeframes</li><li><strong>NIS2 Directive</strong> mandates incident reporting for essential service providers</li><li><strong>GDPR</strong> requires 72-hour notification for data breaches</li><li><strong>Sector-specific regulations</strong> in healthcare, energy, and transportation all have their own incident reporting requirements</li></ul><p class="">There&#x27;s a common thread in that these all demand structured incident management, clear documentation, and timely reporting. </p><p class="">This regulatory convergence presents a compelling opportunity: implement a single, robust incident management approach that satisfies multiple regulatory frameworks simultaneously. No more siloed compliance efforts or duplicated work across different regulatory requirements.</p><hr class="clear-both border-solid"/><h2 id="using-incidentio-to-turn-compliance-into-competitive-advantage" class=""><a class="heading-link" href="#using-incidentio-to-turn-compliance-into-competitive-advantage"><span class="icon icon-link"></span></a>Using incident.io to turn compliance into competitive advantage</h2><p class="">So how do we flip this from regulatory headache to organizational advantage? By implementing structured incident management practices that simultaneously satisfy the EU AI Act without adding overhead on the people trying to respond.</p><p class="">Here&#x27;s where incident.io comes in (and yes, minor sales pitch here, but hopefully helpful too).</p><h3 id="real-time-documentation-that-doesnt-slow-response" class=""><a class="heading-link" href="#real-time-documentation-that-doesnt-slow-response"><span class="icon icon-link"></span></a>Real-time documentation that doesn&#x27;t slow response</h3><p class="">The most painful part of compliance is documentation, especially when it has to happen alongside the actual response work. But what if your incident management tool was capturing that documentation automatically as you work?</p><p class="">With incident.io, every action, decision, and timeline event gets recorded as part of the natural workflow. You&#x27;re not choosing between fixing the problem and documenting it—the documentation is a byproduct of the response.</p><h3 id="built-in-compliance-workflows" class=""><a class="heading-link" href="#built-in-compliance-workflows"><span class="icon icon-link"></span></a>Built-in compliance workflows</h3><p class="">The EU AI Act requires specific information in specific formats. Rather than reinventing this wheel for each incident, incident.io has built-in workflows designed specifically for AI Act compliance.</p><p class="">From the moment you declare an incident, compliance fields are tracked—impact assessment, remediation steps, affected jurisdictions. By the time you need to file a report, the heavy lifting is already done.</p><h3 id="cross-team-coordination-by-design" class=""><a class="heading-link" href="#cross-team-coordination-by-design"><span class="icon icon-link"></span></a>Cross-team coordination by design</h3><p class="">When engineering, legal, and communications are all working in different tools with different information, compliance becomes nearly impossible.</p><p class="">Instead, imagine a single source of truth where legal can access the same incident timeline engineers are working from, communications can see real-time updates on remediation progress, and leadership gets the full picture without endless status meetings.</p><p class="">That&#x27;s not just good for compliance—it&#x27;s good incident management.</p><h3 id="ai-that-writes-the-report-for-you" class=""><a class="heading-link" href="#ai-that-writes-the-report-for-you"><span class="icon icon-link"></span></a>AI that writes the report for you</h3><p class="">We&#x27;re not <em>quite</em> here yet, but we will be soon. One of the major powers of AI and LLMs is the ability to take messy, low-structure data and assemble it into a known-good format. </p><p class="">With incident.io, whether your talking in Microsoft Teams or Slack, or discussing things over Zoom or Google meet, we&#x27;re capturing all of the information by default. </p><p class="">And with all of your data and context in one place, extracting the signal to turn that into the first draft of a regulatory report isn&#x27;t a huge leap. Expect developments here soon!</p><hr class="clear-both border-solid"/><h2 id="from-compliance-burden-to-competitive-advantage" class=""><a class="heading-link" href="#from-compliance-burden-to-competitive-advantage"><span class="icon icon-link"></span></a>From compliance burden to competitive advantage</h2><p class="">There are two paths organizations can take with the EU AI Act and similar regulations:</p><ol><li><strong>The tactical approach:</strong> Build just enough process to satisfy regulators, treating each new regulation as a separate compliance burden.</li><li><strong>The strategic approach:</strong> Use these converging requirements as a catalyst to implement practices that simultaneously satisfy multiple regulations while fundamentally improving how you handle incidents.</li></ol><p class="">The difference is transformative. With structured incident management, regulatory compliance becomes a natural byproduct of good practice, not extra work. The detailed timelines, impact assessments, and remediation documentation required by Article 73 emerge naturally from your response process.</p><p class="">At incident.io, we&#x27;ve built our platform to satisfy multiple regulatory frameworks with a single, effortless approach. Because in a world where incidents are increasingly complex and consequential, good incident management isn&#x27;t just about compliance—it&#x27;s essential to your operation.</p><p class=""><br/></p></div><div class="flex justify-between"><div class="flex gap-3"></div><div class="flex gap-6"><button title="Bluesky" class="relative"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 576 512" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M407.8 294.7c-3.3-.4-6.7-.8-10-1.3 3.4.4 6.7.9 10 1.3M288 227.1c-26.1-50.7-97.1-145.2-163.1-191.8C61.6-9.4 37.5-1.7 21.6 5.5 3.3 13.8 0 41.9 0 58.4S9.1 194 15 213.9c19.5 65.7 89.1 87.9 153.2 80.7 3.3-.5 6.6-.9 10-1.4-3.3.5-6.6 1-10 1.4-93.9 14-177.3 48.2-67.9 169.9C220.6 589.1 265.1 437.8 288 361.1c22.9 76.7 49.2 222.5 185.6 103.4 102.4-103.4 28.1-156-65.8-169.9-3.3-.4-6.7-.8-10-1.3 3.4.4 6.7.9 10 1.3 64.1 7.1 133.6-15.1 153.2-80.7C566.9 194 576 75 576 58.4s-3.3-44.7-21.6-52.9c-15.8-7.1-40-14.9-103.2 29.8C385.1 81.9 314.1 176.4 288 227.1"></path></svg></button><button title="LinkedIn" class="relative"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M0 1.43C0 .648.664 0 1.484 0h17.032C19.336 0 20 .64 20 1.43v17.14c0 .782-.664 1.43-1.484 1.43H1.484C.664 20 0 19.36 0 18.57z"></path><path fill="#fff" d="M6.078 16.734v-9H3.086v9zM4.586 6.5c1.04 0 1.688-.687 1.688-1.555-.016-.883-.649-1.554-1.664-1.554-1.024 0-1.696.672-1.696 1.562 0 .86.649 1.555 1.656 1.555h.016zm3.149 10.234h2.992V11.72c0-.274.023-.547.101-.735.211-.53.703-1.093 1.532-1.093 1.085 0 1.515.828 1.515 2.03v4.821h3v-5.156c0-2.766-1.476-4.063-3.437-4.063a2.98 2.98 0 0 0-2.72 1.524h.017V7.734h-3c.039.844 0 9 0 9"></path></svg></button><button title="X" class="relative"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 20 20" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M15.751.729h3.067l-6.7 7.766L20 19.062h-6.172l-4.833-6.409-5.531 6.41H.394l7.167-8.307L0 .729h6.328l4.37 5.858zm-1.076 16.472h1.7L5.404 2.493H3.58z"></path></svg></button><button title="Reddit" class="relative"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512" class="shrink-0 size-6 text-content-primary transition-colors hover:text-alarmalade-500"><path fill="currentColor" d="M0 256C0 114.6 114.6 0 256 0s256 114.6 256 256-114.6 256-256 256H37.1c-13.7 0-20.5-16.5-10.9-26.2L75 437C28.7 390.7 0 326.7 0 256m349.6-102.4c23.6 0 42.7-19.1 42.7-42.7s-19.1-42.7-42.7-42.7c-20.6 0-37.8 14.6-41.8 34-34.5 3.7-61.4 33-61.4 68.4v.2c-37.5 1.6-71.8 12.3-99 29.1-10.1-7.8-22.8-12.5-36.5-12.5-33 0-59.8 26.8-59.8 59.8 0 24 14.1 44.6 34.4 54.1 2 69.4 77.6 125.2 170.6 125.2s168.7-55.9 170.6-125.3c20.2-9.6 34.1-30.2 34.1-54 0-33-26.8-59.8-59.8-59.8-13.7 0-26.3 4.6-36.4 12.4-27.4-17-62.1-27.7-100-29.1v-.2c0-25.4 18.9-46.5 43.4-49.9 4.4 18.8 21.3 32.8 41.5 32.8zm-172.5 93.3c16.7 0 29.5 17.6 28.5 39.3s-13.5 29.6-30.3 29.6-31.4-8.8-30.4-30.5S160.3 247 177 247zm190.1 38.3c1 21.7-13.7 30.5-30.4 30.5s-29.3-7.9-30.3-29.6 11.8-39.3 28.5-39.3 31.2 16.6 32.1 38.3zm-48.1 56.7c-10.3 24.6-34.6 41.9-63 41.9s-52.7-17.3-63-41.9c-1.2-2.9.8-6.2 3.9-6.5 18.4-1.9 38.3-2.9 59.1-2.9s40.7 1 59.1 2.9c3.1.3 5.1 3.6 3.9 6.5"></path></svg></button></div></div><div class="p-8 bg-white border border-stroke-primary rounded-lg flex flex-col gap-4 flame-background lg:flex-row"><div class="flex-1 flex flex-col gap-4 justify-between flex-grow items-center lg:w-1/2"><div class="flex gap-4 items-center"><span class="relative overflow-hidden block align-top w-25 h-25 rounded-full object-cover ring-1 ring-inset ring-black/10"><img alt="Picture of Chris Evans" loading="lazy" width="250" height="250" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D250%26h%3D250%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D250%26h%3D250%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=640&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F7971ec7063054a94ed2d9a96e15bf10cb25a3e8d-3397x3397.jpg%3Fw%3D250%26h%3D250%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=640&amp;q=75"/></span><div class="text-pretty"><div class="text-content-primary text-body-emphasis">Chris Evans</div><div class="text-alarmalade-600 text-body-xs">Co-Founder &amp; Field CTO</div></div></div><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] border border-stroke-primary hover:border-stroke-hover text-content-primary dark:text-white text-body-emphasis h-[41px] px-4 py-2 max-sm:w-full" href="/blog/author/chris">View more<!-- --> <span class="hidden sm:inline">from <!-- -->Chris</span><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg></a></div><div class="flex-1 flex items-center text-slate-800"><p class="">I&#x27;m one of the co-founders, and Field CTO here at incident.io.</p></div></div></div></section><section class="flex flex-col gap-6"><div class="flex flex-col md:flex-row justify-between gap-4"><h2 class="text-h3">See related articles</h2><a class="relative gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-emphasis h-[41px] px-4 py-2 hidden md:block" href="/blog">View all<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path d="M12.8 8.59965H3.00002C2.66882 8.59965 2.40002 8.33085 2.40002 7.99965C2.40002 7.66845 2.66882 7.39965 3.00002 7.39965H12.8C13.1312 7.39965 13.4 7.66845 13.4 7.99965C13.4 8.33085 13.1312 8.59965 12.8 8.59965Z" fill="currentColor"></path><path d="M9.60002 11.9996C9.53122 11.9996 9.46082 11.9876 9.39202 11.9628C9.08082 11.8476 8.92242 11.5028 9.03682 11.1924C9.66242 9.49645 10.7328 8.53005 11.5816 8.00045C10.7328 7.47085 9.66322 6.50445 9.03682 4.80845C8.92162 4.49725 9.08082 4.15245 9.39202 4.03805C9.70322 3.92125 10.048 4.08285 10.1624 4.39325C11.0656 6.84205 13.0656 7.39805 13.1496 7.42045C13.4144 7.49085 13.5992 7.73085 13.5976 8.00365C13.596 8.27725 13.412 8.51565 13.1464 8.58285C13.0648 8.60445 11.0656 9.16045 10.1624 11.6092C10.0728 11.8516 9.84402 12.0012 9.59922 12.0012L9.60002 11.9996Z" fill="currentColor"></path></svg></a></div><div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-8 md:gap-4"><a id="96c39cdc-e0c8-4ab5-833a-a0b3ddcfb262" class="group flex flex-col" href="/blog/introducing-investigations-powered-by-nexus"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Introducing Investigations, powered by Nexus." loading="lazy" width="2400" height="1285" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Ffe5cc8a5e40649335c29265f6d423361338262f8-2400x1285.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 1x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Ffe5cc8a5e40649335c29265f6d423361338262f8-2400x1285.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Introducing Investigations, powered by Nexus.</h3><p class="text-body-sm line-clamp-2">Today we&#x27;re launching Investigations: agentic root cause analysis that starts the moment you&#x27;re paged, figures out what broke and why, and works with your team through to resolution. Here&#x27;s what we built, what&#x27;s powering it, and why it took some time to get right.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Pete Hamilton" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4884ed999f884514b6fc1571af01407f7c78c286-512x512.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4884ed999f884514b6fc1571af01407f7c78c286-512x512.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F4884ed999f884514b6fc1571af01407f7c78c286-512x512.png%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Pete Hamilton</span></span></div><div class="text-body-sm text-content-secondary">August 5, 2026</div></div></div></a><a id="651de2c6-9c54-4c87-9ddd-0a7f5a01f0ad" class="group flex flex-col" href="/blog/fact-checking-pager-dutys-opsgenie-alternatives-comparison-table"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Fact-checking PagerDuty&#x27;s Opsgenie alternatives comparison table" loading="lazy" width="2400" height="1285" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Ff159625bf31292b9bc4aec061f1c4962f67575d8-2400x1285.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 1x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Ff159625bf31292b9bc4aec061f1c4962f67575d8-2400x1285.jpg%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Fact-checking PagerDuty&#x27;s Opsgenie alternatives comparison table</h3><p class="text-body-sm line-clamp-2">PagerDuty published a new comparison table about incident.io. Once again, it describes a product we don&#x27;t recognize. So once again, we&#x27;re correcting the record, row by row, with receipts.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Tom Wentworth" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Tom Wentworth</span></span></div><div class="text-body-sm text-content-secondary">July 28, 2026</div></div></div></a><a id="9a857ba5-4802-4914-824c-4d39edf3d2bc" class="group flex flex-col" href="/blog/introducing-the-opsgenie-rescue-program"><div class="bg-surface-tertiary rounded-lg mb-3 md:mb-6 p-0 relative aspect-video"><span class="block align-top w-full overflow-hidden transition-all ease-in-out duration-300 mx-auto absolute inset-0 group-hover:w-[calc(100%-16px)] group-hover:py-2 [&amp;_img]:transition-all [&amp;_img]:rounded-lg group-hover:[&amp;_img]:rounded"><img alt="Your genie is vanishing: introducing the Opsgenie rescue program" loading="lazy" width="2000" height="1125" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F99b4ca44ffdb44a3f5ebac2d9e18dd8044cf3967-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=2048&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F99b4ca44ffdb44a3f5ebac2d9e18dd8044cf3967-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2F99b4ca44ffdb44a3f5ebac2d9e18dd8044cf3967-2000x1125.png%3Fw%3D2000%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=3840&amp;q=75"/></span></div><div class="max-w-[546px] grow flex flex-col gap-2"><h3 class="text-h4 text-pretty">Your genie is vanishing: introducing the Opsgenie rescue program</h3><p class="text-body-sm line-clamp-2">Today, we&#x27;re launching the Opsgenie Rescue Program to make that landing soft: simplified migration and free overlap so you never pay two vendors at once.</p><div class="flex flex-wrap items-center gap-x-4 gap-y-1"><div class="flex items-center gap-2 flex-wrap"><span class="flex items-center gap-2"><div class="size-[22px] rounded-full overflow-hidden shrink-0"><span class="relative overflow-hidden block align-top"><img alt="Tom Wentworth" loading="lazy" width="100" height="100" decoding="async" data-nimg="1" class="!m-0 w-full h-full object-cover" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=128&amp;q=75 1x, /_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75 2x" src="/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Foqy5aexb%2Fproduction%2Fce12f50d2315b4542ffb13f281a12222769bf05e-512x512.jpg%3Fw%3D100%26h%3D100%26q%3D80%26fit%3Dmax%26auto%3Dformat&amp;w=256&amp;q=75"/></span></div><span class="text-body-sm-emphasis leading-[1.1]">Tom Wentworth</span></span></div><div class="text-body-sm text-content-secondary">July 9, 2026</div></div></div></a></div><a class="relative inline-flex gap-2 items-center justify-center rounded-full focus-visible:outline-none focus-visible:ring-2 focus-visible:ring-offset-2 disabled:opacity-60 group/button cursor-pointer transition-[color,background-color,border-color,opacity,transform] bg-surface-secondary hover:bg-surface-tertiary active:bg-surface-quaternary text-content-primary text-body-emphasis h-[41px] px-4 py-2 md:hidden" href="/blog">View all<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 16 16" fill="none" class="transition ease-in-out inline-block size-5 group-hover/button:translate-x-1"><path 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1.95 2.021 3.847 3.05 5.762.177.33.392.638.664 1.078.278-.285.499-.494.699-.72q.608-.78 1.305-1.48c.858-.759 1.837-.509 2.286.547q.232.598.343 1.228a66 66 0 0 1 1.509 12.259c.016.812-.048 1.604-.622 2.224-1.29.273-2.019-.428-2.559-1.393-.596-1.065-1.132-2.164-1.763-3.378-.626.854-1.217 1.63-1.773 2.43-.332.479-.651 1.009-1.315.902-.741-.12-1.103-.694-1.26-1.383-.337-1.48-.658-2.961-.98-4.444-.643-2.962-1.302-5.921-1.915-8.89a31 31 0 0 1-.555-3.632c-.045-.521.21-1.067.329-1.6z"></path><defs><clipPath id="server-racks_svg__a"><path fill="#fff" d="M48.644 83.479c0-9.395 7.616-17.012 17.01-17.012h102.878v79.386H48.644z"></path></clipPath><clipPath id="server-racks_svg__b"><path fill="#fff" d="m185.411 28.395 59.945 103.826-32.271 18.632L153.14 47.026z"></path></clipPath></defs></svg><h2 class="text-h3 md:text-h2 text-balance max-w-[588px]">So good, you’ll break things on purpose</h2><p class="text-body md:text-body-lg max-w-[588px]">Ready for modern incident management? 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5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Our unmatched speed of deployment</li><li class="flex gap-1"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="21" viewBox="0 0 20 21" fill="none" class="mt-0.5"><path d="M9.14598 14.4365C10.6142 11.6377 12.4682 9.39312 14.6552 7.7673C15.0469 7.47672 15.1281 6.92263 14.8375 6.53205C14.547 6.1403 13.994 6.0603 13.6035 6.34971C11.5753 7.85671 9.81654 9.83428 8.35895 12.2401C7.8025 11.3648 7.19429 10.5978 6.5202 9.92016C6.1755 9.57311 5.61552 9.57312 5.27201 9.91663C4.92614 10.2601 4.92496 10.8201 5.26848 11.1648C6.14727 12.0483 6.90371 13.1165 7.58016 14.4306C7.73191 14.7247 8.03896 14.9129 8.36483 14.9094C8.69306 14.9094 8.99422 14.727 9.14598 14.4365Z" fill="#F25533"></path></svg>Why we’re loved by users and easily adopted</li><li class="flex 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The challenge isn't understanding what's required, it's implementing practical systems to meet these requirements without disrupting your ability to actually handle incidents.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"b3e7a27ede29\",\"_type\":\"horizontalRule\",\"markDefs\":null,\"style\":\"solid\"},{\"_key\":\"6bf91973684a\",\"_type\":\"block\",\"children\":[{\"_key\":\"759ec7e539bd\",\"_type\":\"span\",\"marks\":[],\"text\":\"The three key areas to focus on\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-the-three-key-areas-to-focus-on\",\"slug\":\"the-three-key-areas-to-focus-on\"}],\"style\":\"h2\"},{\"_key\":\"1214f85aa9b2\",\"_type\":\"block\",\"children\":[{\"_key\":\"8d0183d94e03\",\"_type\":\"span\",\"marks\":[],\"text\":\"When implementing EU AI Act compliance, three critical areas need your attention to create an effective incident management process:\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"7e2f55eaa4cf\",\"_type\":\"block\",\"children\":[{\"_key\":\"27cf9daaf721\",\"_type\":\"span\",\"marks\":[],\"text\":\"Bridging detection and reporting\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-bridging-detection-and-reporting\",\"slug\":\"bridging-detection-and-reporting\"}],\"style\":\"h3\"},{\"_key\":\"1b3827de332f\",\"_type\":\"block\",\"children\":[{\"_key\":\"d102a799d3a6\",\"_type\":\"span\",\"marks\":[],\"text\":\"The 72-hour window requires a process that captures critical information during active response. 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An incident on a Friday night would leave little room for reporting teams weren't engaged until the following Monday.\"}],\"level\":1,\"listItem\":\"bullet\",\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"2fd25e208344\",\"_type\":\"block\",\"children\":[{\"_key\":\"2d0f67c446e2\",\"_type\":\"span\",\"marks\":[],\"text\":\"You want a system that captures key events \"},{\"_key\":\"7401071ddaf8\",\"_type\":\"span\",\"marks\":[\"em\"],\"text\":\"during\"},{\"_key\":\"7b53e47bc551\",\"_type\":\"span\",\"marks\":[],\"text\":\" the incident, not stitched together in hindsight, and a way to immediately notify and involve people if you suspect an incident falls into scope of the regulation.\"}],\"markDefs\":[],\"style\":\"normal\"},{\"_key\":\"c672c8463f4e\",\"_type\":\"block\",\"children\":[{\"_key\":\"fbcdca17194f\",\"_type\":\"span\",\"marks\":[],\"text\":\"Knowledge preservation and context\"}],\"markDefs\":[{\"_type\":\"slug\",\"_key\":\"slug-knowledge-preservation-and-context\",\"slug\":\"knowledge-preservation-and-context\"}],\"style\":\"h3\"},{\"_key\":\"adb14903cca9\",\"_type\":\"block\",\"children\":[{\"_key\":\"08e8fb99bf4b\",\"_type\":\"span\",\"marks\":[],\"text\":\"Establish mechanisms to retain incident context long after resolution. 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