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<title data-rh="true">More telemetry makes reliability worse (until you fix the loop)</title>
<meta data-rh="true" name="theme-color" content="#ffffff"/><meta data-rh="true" property="og:type" content="article"/><meta data-rh="true" property="og:title" content="More telemetry makes reliability worse (until you fix the loop)"/><meta data-rh="true" name="twitter:title" content="More telemetry makes reliability worse (until you fix the loop)"/><meta data-rh="true" name="description" content="Every reliability engineer eventually learns the same painful truth: you can have a thousand dashboards showing you xyz and still miss the real signal."/><meta data-rh="true" property="og:description" content="Every reliability engineer eventually learns the same painful truth: you can have a thousand dashboards showing you xyz and still miss the real signal."/><meta data-rh="true" name="twitter:description" content="Every reliability engineer eventually learns the same painful truth: you can have a thousand dashboards showing you xyz and still miss the real signal."/><meta data-rh="true" property="og:image" content="https://substackcdn.com/image/fetch/$s_!guuU!,w_1200,h_675,c_fill,f_jpg,q_auto:good,fl_progressive:steep,g_auto/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F4dc47b11-b51a-4875-b488-48a59c97282f_1280x869.png"/><meta data-rh="true" name="twitter:image" content="https://substackcdn.com/image/fetch/$s_!VYRY!,f_auto,q_auto:best,fl_progressive:steep/https%3A%2F%2Fsrepath.substack.com%2Fapi%2Fv1%2Fpost_preview%2F180281648%2Ftwitter.jpg%3Fversion%3D4"/><meta data-rh="true" name="twitter:card" content="summary_large_image"/><meta data-rh="true" property="article:modified_time" content="2025-12-23T15:07:36.880Z"/>
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4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button></div><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft post-ufi-button style-button has-label with-border"><div class="label">Share</div></button></div></div></div></div><div class="visibility-check"></div><div><div class="dt-post-body"><div class="available-content"><div dir="auto" class="body markup"><p><span>Every reliability engineer eventually learns the same painful truth: you can have a thousand dashboards showing you </span><em>xyz</em><span> and still miss the real signal.</span></p><p>This might feel like an insurmountable hurdle at first glance.</p><p>One of those “it is what it is” situations. After all:</p><p>The more data we collect → the more noise we face → the less trust we have in our alerts → the slower we respond → the more incidents worsen → the more data we collect to compensate.</p><div class="captioned-image-container"><figure><a target="_blank" href="https://substackcdn.com/image/fetch/$s_!ZhJL!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb1ec914f-0d24-46fa-b047-6d8bbbcf1813_907x547.png" data-component-name="Image2ToDOM" class="image-link image2 is-viewable-img can-restack"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!ZhJL!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb1ec914f-0d24-46fa-b047-6d8bbbcf1813_907x547.png 424w, 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stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><p><span>In MIT’s world of System Dynamics, this noise amplification problem is what we’d call a </span><em>reinforcing loop</em><span>.</span></p><p>It’s a spiralling up of information overload as the loop continues to reinforce, or metaphorically snowball, onto itself. But here’s the thing…</p><p>Observability (o11y) isn’t just telemetry.</p><p><span>It’s also who interprets, triages, and learns from the telemetry: a </span><em>balancing loop</em><span>.</span></p><p>In a healthy system, every new signal that enters should trigger an equal and opposite stabilizing action, essentially a check-and-balance. That’s the balancing loop at work.</p><p>For example, when noise increases, teams should automatically slow alert creation or tighten signal thresholds to wait until trust recovers.</p><p>When signal quality improves, they can loosen up again.</p><p>Without that feedback control, the system loses balance, and the painful reinforcing loop that I mentioned earlier takes over.</p><p>If your team doesn’t trust the data, or worse, doesn’t have time to translate it, your observability system isn’t truly “seeing everything”.</p><p>That’s why engineers with Staff+ potential treat incident retros and observability reviews like a process tuning. They ask:</p><ul><li><p>Who sees which o11y signals, and when?</p></li><li><p>What incentives drive our attention to o11y signals?</p></li><li><p>Where does learning from outputs feed back into o11y design?</p></li></ul><p>Small interventions like taking the time to prune unhelpful alerts can have an outsized impact in the long run because they restore the balancing loop between data and actionability.</p><p>This should be your takeaway: reliability improves when observability helps people modify their impact from using the system, not just seeing the outputs of their services.</p></div></div><div class="visibility-check"></div></div><div class="post-footer"><div class="pencraft pc-display-flex pc-gap-16 pc-paddingTop-16 pc-paddingBottom-16 pc-justifyContent-space-between pc-alignItems-center pc-reset flex-grow-rzmknG border-top-detail-themed-k9TZAY border-bottom-detail-themed-Ua9186 post-ufi"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><div class="like-button-container 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2026, 8:47 AM" class="pencraft pc-reset color-secondary-ls1g8s decoration-hover-underline-ClDVRM reset-IxiVJZ"><span class="pencraft pc-reset color-secondary-ls1g8s line-height-20-t4M0El font-text-qe4AeH size-13-hZTUKr weight-regular-mUq6Gb nowrap-QngyoB reset-IxiVJZ">May 14</span></a></div></div></div><div class="pencraft pc-display-flex pc-flexDirection-column pc-reset flex-grow-rzmknG"></div><div class="pencraft pc-display-flex pc-reset comment-menu-trigger-container triggerContainer-eX588u"><button tabindex="0" type="button" aria-label="Ellipsis" id="radix-P0-83" aria-haspopup="menu" aria-expanded="false" data-state="closed" class="pencraft pc-reset pencraft trigger-j08Uop iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_quaternary-kpMibu"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide 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data-testid="user-badge" class="pencraft pc-reset cursor-pointer-LYORKw inlineContainer-FbhgTi"><div class="pencraft pc-display-flex pc-reset"><svg width="12" height="12" viewBox="0 0 130 130" fill="none" xmlns="http://www.w3.org/2000/svg" class="subscriberBadge-Lpjxjx"><circle cx="65" cy="65" r="65" fill="var(--color-bg)"></circle><path d="M67.5321 67.2143C62.0162 68.2532 54.1338 68.2193 47.1778 64.9205M62.2892 67.2143C61.2169 61.5215 61.2875 53.3079 64.9106 46.1935M62.2892 62.5387C67.8295 61.4951 75.7573 61.534 82.7358 64.8765M67.6643 62.5635C68.7424 68.2874 68.6652 76.5598 64.9832 83.7008M64.9106 46.1935C66.0867 43.8841 67.6371 41.6906 69.6443 39.7368C77.6175 31.5462 89.5811 30.9614 97.1218 32.3817C98.5421 39.9224 97.9573 51.886 89.7667 59.8592C87.6515 62.032 85.2556 63.6696 82.7358 64.8765M64.9106 46.1935C63.7346 43.8841 62.1841 41.6906 60.177 39.7368C52.2038 31.5462 40.2401 30.9614 32.6995 32.3817C31.2791 39.9224 31.8639 51.886 40.0546 59.8592C42.1955 62.0585 44.6242 63.7095 47.1778 64.9205M82.7358 64.8765C85.2556 66.0834 87.6515 67.7209 89.7667 69.8938C97.9573 77.8669 98.5421 89.8306 97.1218 97.3712C89.5811 98.7916 77.6175 98.2068 69.6443 90.0162C67.6781 88.1022 66.1502 85.9583 64.9832 83.7008M64.9832 83.7008C63.8145 85.9674 62.2826 88.12 60.3092 90.041C52.3361 98.2316 40.3724 98.8164 32.8317 97.3961C31.4114 89.8554 31.9962 77.8918 40.1868 69.9186C42.2908 67.7572 44.6726 66.1255 47.1778 64.9205" stroke="var(--color-fg)" stroke-width="8.125" stroke-linejoin="round"></path></svg></div></div></div></div></div><span style="min-width:0;" data-state="closed"></span><a data-native="true" href="https://read.srepath.com/p/more-telemetry-makes-reliability/comment/201900335" rel="nofollow" title="Jan 19, 2026, 10:56 AM" class="pencraft pc-reset color-secondary-ls1g8s decoration-hover-underline-ClDVRM reset-IxiVJZ"><span class="pencraft pc-reset color-secondary-ls1g8s line-height-20-t4M0El font-text-qe4AeH size-13-hZTUKr weight-regular-mUq6Gb nowrap-QngyoB reset-IxiVJZ">Jan 19</span></a></div></div></div><div class="pencraft pc-display-flex pc-flexDirection-column pc-reset flex-grow-rzmknG"></div><div class="pencraft pc-display-flex pc-reset comment-menu-trigger-container triggerContainer-eX588u"><button tabindex="0" type="button" aria-label="Ellipsis" id="radix-P0-93" aria-haspopup="menu" aria-expanded="false" data-state="closed" class="pencraft pc-reset pencraft trigger-j08Uop iconButton-mq_Et5 iconButtonBase-dJGHgN buttonBase-GK1x3M buttonStyle-r7yGCK size_sm-G3LciD priority_quaternary-kpMibu"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-ellipsis"><circle cx="12" cy="12" r="1"></circle><circle cx="19" cy="12" r="1"></circle><circle cx="5" cy="12" r="1"></circle></svg></button></div></div><div class="comment-body expanded"><p><span>Truer words rarely spoken</span></p></div><div 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loop)\",\"type\":\"newsletter\",\"video_upload_id\":null,\"write_comment_permissions\":\"everyone\",\"meter_type\":\"none\",\"live_stream_id\":null,\"is_published\":true,\"restacks\":0,\"reactions\":{\"\u2764\":4},\"top_exclusions\":[],\"pins\":[],\"section_pins\":[],\"has_shareable_clips\":false,\"previous_post_slug\":\"how-to-resolve-bad-observability\",\"next_post_slug\":null,\"cover_image\":\"https://substack-post-media.s3.amazonaws.com/public/images/4dc47b11-b51a-4875-b488-48a59c97282f_1280x869.png\",\"cover_image_is_square\":false,\"cover_image_is_explicit\":false,\"videoUpload\":null,\"podcastFields\":{\"post_id\":180281648,\"podcast_episode_number\":null,\"podcast_season_number\":null,\"podcast_episode_type\":null,\"should_syndicate_to_other_feed\":null,\"syndicate_to_section_id\":null,\"hide_from_feed\":false,\"free_podcast_url\":null,\"free_podcast_duration\":null,\"preview_contains_ad\":false,\"was_imported_self_serve_sync\":false,\"draft_free_podcast_url\":null,\"draft_free_podcast_duration\":null},\"podcastUpload\":null,\"podcastPreviewUpload\":null,\"voiceover_upload_id\":null,\"voiceoverUpload\":null,\"has_voiceover\":false,\"description\":\"Every reliability engineer eventually learns the same painful truth: you can have a thousand dashboards showing you xyz and still miss the real signal.\",\"body_html\":\"<p>Every reliability engineer eventually learns the same painful truth: you can have a thousand dashboards showing you <em>xyz</em> and still miss the real signal.</p><p>This might feel like an insurmountable hurdle at first glance.</p><p>One of those \u201Cit is what it is\u201D situations. 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class=\\\"image-link-expand\\\"><div class=\\\"pencraft pc-display-flex pc-gap-8 pc-reset\\\"><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container restack-image\\\"><svg aria-hidden=\\\"true\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 20 20\\\" fill=\\\"none\\\" stroke-width=\\\"1.5\\\" stroke=\\\"var(--color-fg-primary)\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" xmlns=\\\"http://www.w3.org/2000/svg\\\"><g><path d=\\\"M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882\\\"></path></g></svg></button><button tabindex=\\\"0\\\" type=\\\"button\\\" class=\\\"pencraft pc-reset pencraft icon-container view-image\\\"><svg xmlns=\\\"http://www.w3.org/2000/svg\\\" width=\\\"20\\\" height=\\\"20\\\" viewBox=\\\"0 0 24 24\\\" fill=\\\"none\\\" stroke=\\\"currentColor\\\" stroke-width=\\\"2\\\" stroke-linecap=\\\"round\\\" stroke-linejoin=\\\"round\\\" class=\\\"lucide lucide-maximize2 lucide-maximize-2\\\"><polyline points=\\\"15 3 21 3 21 9\\\"></polyline><polyline points=\\\"9 21 3 21 3 15\\\"></polyline><line x1=\\\"21\\\" x2=\\\"14\\\" y1=\\\"3\\\" y2=\\\"10\\\"></line><line x1=\\\"3\\\" x2=\\\"10\\\" y1=\\\"21\\\" y2=\\\"14\\\"></line></svg></button></div></div></div></a></figure></div><p>In MIT\u2019s world of System Dynamics, this noise amplification problem is what we\u2019d call a <em>reinforcing loop</em>.</p><p>It\u2019s a spiralling up of information overload as the loop continues to reinforce, or metaphorically snowball, onto itself. But here\u2019s the thing\u2026</p><p>Observability (o11y) isn\u2019t just telemetry.</p><p>It\u2019s also who interprets, triages, and learns from the telemetry: a <em>balancing loop</em>.</p><p>In a healthy system, every new signal that enters should trigger an equal and opposite stabilizing action, essentially a check-and-balance. 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