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<h1 class="entry-title" itemprop="headline" ><a href="https://sreweekly.com/sre-weekly-issue-161/">SRE Weekly Issue #161</a></h1>
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<div class="entry-date" itemprop="datePublished" >
<i class="genericon genericon-day"></i><a class="updated" href="https://sreweekly.com/sre-weekly-issue-161/">February 24, 2019</a>
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<a href="https://sreweekly.com/sre-weekly-issue-161/" title="Permalink to SRE Weekly Issue #161" class="email_only">View on sreweekly.com</a>
<div class="sreweekly-sponsor-message" style="border: 1px solid #b0b0b0; padding-left: 1rem; padding-right: 1rem; width: 80%; align: center; margin: 2rem auto 2rem auto;">
<h2 style="text-align: center; font-size: 80%; color: #909090;">A message from our sponsor, VictorOps:</h2>
<p>Being on-call can suck. Without alert context or a collaborative system for incident response, SRE teams will have trouble appropriately responding to on-call incidents. Check out The On-Call Template to become the master of on-call and improve service reliability:</p>
<p><a href="http://try.victorops.com/sreweekly/the-on-call-template">http://try.victorops.com/sreweekly/the-on-call-template</a></p>
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<h2>Articles</h2>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="http://willgallego.com/2019/02/23/resilience-engineering-and-error-budgets/" target="_blank">Resilience Engineering and Error Budgets</a></div>
<div class="sreweekly-description">
<blockquote><p>I’m not a fan of error budgets. I’ve never seen them implemented particularly well up close, though I know lots of folks who say it works for them.</p></blockquote>
<p>I&#8217;ve started to feel a bit sour on the whole error budget thing, but I couldn&#8217;t really pin down why. This article really nails it.</p>
<p><small>Will Gallego<br />
</small><br />
<small><em>Will Gallego is my co-worker, although I came across this article separately.</em></small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://youtu.be/W0lWsqAwYwY" target="_blank">Accident Case Study: In Too Deep (YouTube)</a></div>
<div class="sreweekly-description">
<p>I&#8217;m still hooked on flight accident case studies. In this one, mission fixation and indecision lead to disaster.</p>
<p><small>Air Safety Institute</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://foone.wordpress.com/2019/02/14/normalization-of-deviance/" target="_blank">Normalization of Deviance</a></div>
<div class="sreweekly-description">
<blockquote><p>If I was setting up curriculum at a university I&#8217;d make an entire semester-long class on The Challenger disaster, and make it required for any remotely STEM-oriented major.</p></blockquote>
<p>This awesome article is about getting so used to pushing the limits that you forget you&#8217;re even doing it, until disaster strikes.</p>
<p><small>Foone Turing</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://oncall.wtf/articles/2019-02/on-call-survey-2019" target="_blank">The On-call Compensation Survey, 2019 | oncall.wtf</a></div>
<div class="sreweekly-description">
<p>A couple weeks back, I linked to a survey about compensation for on-call. Here&#8217;s an analysis of the results and some raw data in case you want to tinker with it.</p>
<p><small>Chris Evans and Spike Lindsey</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://medium.com/kudos-engineering/faking-fires-get-better-incident-management-with-practise-e61a5d66578d" target="_blank">Faking fires: Get better incident management with practise</a></div>
<div class="sreweekly-description">
<p>Learn how this company does incident management drills. They seem to handle things much like a real incident, including doing a retrospective afterward!</p>
<p><small>Tim Little — Kudos</small></p>
</div>
</div>
<h2>Outages</h2>
<ul class="sreweekly-outages">
<li><a href="https://status.hostedgraphite.com/incidents/gw20q3zxgfvy">Hosted Graphite</a></li>
<li><a href="https://www.crn.com.au/news/salesforce-confirms-outage-due-to-internet-backbone-transit-issue-519627">Salesforce</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">Salesforce experienced a single-pod outage. Heroku was <a href="http://feedproxy.google.com/~r/HerokuStatus/~3/Wze1hAEgR_Y/1746">affected</a> as well.</li>
</ul>
</li>
<li><a href="https://www.express.co.uk/life-style/science-technology/1090791/eBay-down-online-auction-site-not-working-error-message">eBay</a></li>
<li><a href="https://baltimore.cbslocal.com/2019/02/22/southwest-airline-computer-outage/">Southwest Airlines</a></li>
<li><a href="https://www.dailymail.co.uk/sciencetech/article-6734159/Facebook-CRASHED-users-world-hundreds-complain-total-blackout.html">Facebook</a></li>
<li><a href="https://piunikaweb.com/2019/02/23/crunchyroll-down-and-not-working-users-get-unable-to-connect-on-ps4/">Crunchyroll</a></li>
<li><a href="https://www.newsweek.com/hulu-not-working-error94-down-outage-loading-error-1341558">Hulu</a></li>
<li><a href="https://status.slack.com/2019-02/d7b84e659de62c1e">Slack</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">And <a href="https://status.slack.com/2019-02/69d120f665f3923c">this one</a> too. Both contain brief, high-level descriptions of what went wrong.</li>
</ul>
</li>
<li><a href="https://status.duo.com/incidents/s0c26yx3krhr">Duo Security</a></li>
<li><a href="https://www.google.com/appsstatus#hl=en&amp;v=issue&amp;sid=1&amp;iid=ca12406488423e44f8452b779f9d04ad">Gmail</a></li>
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