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<h1 class="entry-title" itemprop="headline" ><a href="https://sreweekly.com/sre-weekly-issue-205/">SRE Weekly Issue #205</a></h1>
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<div class="entry-date" itemprop="datePublished" >
<i class="genericon genericon-day"></i><a class="updated" href="https://sreweekly.com/sre-weekly-issue-205/">February 2, 2020</a>
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<a href="https://sreweekly.com/sre-weekly-issue-205/" title="Permalink to SRE Weekly Issue #205" class="email_only">View on sreweekly.com</a>
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<h2 style="text-align: center; font-size: 80%; color: #909090;">A message from our sponsor, VictorOps:</h2>
<p>Service resilience requires both real-time incident response software and a robust incident management and IT ticketing tool. These common techniques and tools can help you enhance your VictorOps and ServiceNow integration – making incident management suck less:</p>
<p><a href="https://go.victorops.com/sreweekly-victorops-and-servicenow">https://go.victorops.com/sreweekly-victorops-and-servicenow</a></p>
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<h2>Articles</h2>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://dzone.com/articles/the-myth-of-the-blameless-retrospective" target="_blank">The Myth of the Blameless Retrospective</a></div>
<div class="sreweekly-description">
<p>This article hints at the fact that <em>blame</em> and <em>sanction</em> (punishment) are two different things.</p>
<p><strong>Bonus content</strong>: <a href="https://www.infoq.com/news/2018/09/psychological-safety-post-mortem/#anch163007">Dr. Richard Cook on blameless vs sanctionless retrospectives</a></p>
<p><small> Bob Reselman</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.netmeister.org/blog/ops-lessons.html" target="_blank">(A few) Ops Lessons We All Learn The Hard Way</a></div>
<div class="sreweekly-description">
<blockquote><p>here we have a few lessons in operations that we all (eventually) (have to) learn; often the hard way.</p></blockquote>
<p><small>Jan Schaumann</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.blameless.com/service-level-objectives-slos-lessons-learned/" target="_blank">What are Service Level Objectives (SLOs)? Lessons Learned</a></div>
<div class="sreweekly-description">
<p>I especially like the emphasis on reducing pager fatigue through thoughtfully selected SLOs.</p>
<p><small>Emily Arnott — Blameless</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://resilienceroundup.com/issues/65/" target="_blank">Resilience Roundup &#8211; Four concepts for resilience and the implications for the future of resilience engineering</a></div>
<div class="sreweekly-description">
<p>The four concepts, drawn from a paper by Dr. David Woods, are:</p>
<ul>
<li>Rebound</li>
<li>Robustness</li>
<li>Graceful extensibility</li>
<li>Sustained adaptability</li>
</ul>
<p><small>Thai Wood — Resilience Roundup</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="http://morningmindmeld.com/issues/how-an-alleged-space-strike-beautifully-demonstrates-work-as-imagined-versus-work-as-done-213024" target="_blank">How an Alleged &#8220;Space Strike&#8221; Beautifully Demonstrates Work-As-Imagined Versus Work-As-Done</a></div>
<div class="sreweekly-description">
<p>Understanding the difference between work-as-imagined and work-as-done is critical to the reliability of a complex system.</p>
<p><small>Jaime Woo and Emil Stolarsky — The Morning Mind-Meld</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://cloud.google.com/blog/products/management-tools/identifying-and-tracking-toil-using-sre-principles/" target="_blank">Tracking toil with SRE principles</a></div>
<div class="sreweekly-description">
<p>There&#8217;s a useful survey in here if you&#8217;re trying to measure or track toil in your organization.</p>
<p><small>Eric Harvieux — Google</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://superuser.blog/site-wide-memory-leak-on-call-story/" target="_blank">Site Wide Memory Leak: An On-Call Story</a></div>
<div class="sreweekly-description">
<p>A nice little debugging story hinging on a bug in an upstream library.</p>
<p><small>Sanket Patel</small></p>
</div>
</div>
<h2>Outages</h2>
<ul class="sreweekly-outages">
<li><a href="https://digistatement.com/pinterest-down-not-working-users-unable-to-load-boards/">Pinterest</a></li>
<li><a href="https://digistatement.com/is-office-365-sharepoint-down-users-having-issues-with-loading-sharepoint-sites/">Microsoft Office 365 Sharepoint Online</a></li>
<li><a href="https://digistatement.com/td-bank-website-app-down-not-working-for-many-users/">TD Bank</a></li>
<li><a href="https://www.google.com/appsstatus#hl=en&amp;v=status">Google Drive, Docs, Sheets, and Slides</a></li>
<li><a href="https://www.rt.com/news/479632-instagram-down-globally-again/">Facebook and Instagram</a></li>
<li><a href="https://news.gandi.net/en/2020/01/postmortem-of-the-failure-of-one-hosting-storage-unit-at-lu-bi1-on-january-8-2020/">Gandi</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">They posted a quite candid analysis, concluding that they&#8217;re not sure what went wrong.</li>
</ul>
</li>
</ul>
</div>
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