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<h1 class="entry-title" itemprop="headline" ><a href="https://sreweekly.com/sre-weekly-issue-277/">SRE Weekly Issue #277</a></h1>
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<div class="entry-date" itemprop="datePublished" >
<i class="genericon genericon-day"></i><a class="updated" href="https://sreweekly.com/sre-weekly-issue-277/">July 4, 2021</a>
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<a href="https://sreweekly.com/sre-weekly-issue-277/" title="Permalink to SRE Weekly Issue #277" class="email_only">View on sreweekly.com</a>
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<h2 style="text-align: center; font-size: 80%; color: #909090;">A message from our sponsor, StackHawk:</h2>
<p>Planelty saved weeks of work by implementing StackHawk instead of building an internal ZAP service. See how:<br />
<a href="https://sthwk.com/planetly-stackhawk">https://sthwk.com/planetly-stackhawk</a></p>
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<h2>Articles</h2>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.finra.org/media-center/newsreleases/2021/finra-orders-record-financial-penalties-against-robinhood-financial" target="_blank">FINRA Orders Record Financial Penalties Against Robinhood Financial LLC</a></div>
<div class="sreweekly-description">
<p>Remember all those Robinhood outages? The US financial regulatory agency is making Robinhood repay folks for the losses they sustained as a result and also fining them for other reasons.</p>
<p><small>Michelle Ong, Ray Pellecchia, Angelita Plemmer Williams, and Andrew DeSouza — FINRA</small></p>
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</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.reddit.com/r/RedditEng/comments/o4yb4z/rwallstreetbets_incident_anthology_more_data_more/" target="_blank">r/WallStreetBets Incident Anthology: More Data, More Problems</a></div>
<div class="sreweekly-description">
<p>This is brilliant and I wish I&#8217;d thought of it years ago:</p>
<blockquote><p>One of the things we’ve previously seen during database incidents is that a set of impacted tables can provide a unique fingerprint to identify a feature that’s triggering issues.</p></blockquote>
<p><small>Courtney Wang — Reddit</small></p>
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</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.circleid.com/posts/20210628-the-deeper-root-cause-of-the-fastly-and-akamai-outages/" target="_blank">The Deeper Root Cause of the Fastly and Akamai Outages</a></div>
<div class="sreweekly-description">
<p>The suggested root cause involves consolidation in cloud providers and the importance of DNS.</p>
<p><small>Alban Kwan — CircleID</small></p>
<p><small><em>Full disclosure: Fastly, my employer, is mentioned.</em></small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2821100/" target="_blank">The normalization of deviance in healthcare delivery</a></div>
<div class="sreweekly-description">
<p>This paper is about recognizing normalization of deviance and techniques for dealing with it. This tidbit really made me think:</p>
<blockquote><p>[&#8230;] they might have been taught a system deviation without realizing that it was so [&#8230;]</p></blockquote>
<p><small>Bus Horiz</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.blameless.com/blog/elephant-in-the-blameless-war-room-accountability" target="_blank">Elephant in the Blameless War Room: Accountability</a></div>
<div class="sreweekly-description">
<p>Blameless incident analysis is often at odds with a desire to &#8220;hold people accountable&#8221;. This article explores that conflict and techniques for managing the needs involved.</p>
<p><small>Christina Tan and Emily Arnott — Blameless</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.honeycomb.io/blog/shipping-on-spent-error-budget/" target="_blank">Shipping on a Spent Error Budget</a></div>
<div class="sreweekly-description">
<p>What can you do if you&#8217;re out of error budget but you still want to deliver new features? Get creative.</p>
<p><small>Paul Osman — Honeycomb</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://medium.com/@bruce_25864/the-sre-incident-response-game-db242fff391c" target="_blank">The SRE Incident Response game</a></div>
<div class="sreweekly-description">
<blockquote><p>I am going to go through the variation we use to up skill our on-call engineers we called “The Kobayashi Maru”, the name we borrowed from the Star Trek training exercise to test the character of Starfleet cadets.</p></blockquote>
<p><small>Bruce Dominguez</small></p>
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<h2>Outages</h2>
<ul class="sreweekly-outages">
<li><a href="https://status.slack.com//2021-06/227bc1fa2a751188">Slack</a></li>
<li><a href="https://www.techzim.co.zw/2021/06/zss-outage-affecting-bancabc-and-others/">Zimbabwe Shared Services (financial services)</a></li>
<li><a href="https://gamingideology.com/2021/06/28/snapchat-crashes-iphone-users-report-app-not-working-and-keeps-closing/">Snapchat</a></li>
<li><a href="https://thestarphoenix.com/pmn/business-pmn/facebook-says-services-restored-after-outage">Facebook</a></li>
<li><a href="https://www.bolnews.com/technology/2021/06/google-youtube-gmail-services-down-for-multiple-users/">YouTube</a></li>
<li><a href="https://www.express.co.uk/entertainment/gaming/1456784/Twitter-down-posts-not-working-outage-report">Twitter</a></li>
<li><a href="https://status.nest.com/issue/4071c788-1bc5-400c-bfe8-f9c6e76ded54">Nest</a></li>
<li><a href="https://twitter.com/gcashofficial/status/1409432338291855360">GCash</a></li>
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