nexus/sreweekly/markdown/43/02-on-finding-root-causes-production-ready.md

On Finding Root Causes — Production Ready

• 期号: SRE Weekly Issue #43（2016-10-09）
• 作者: —
• 链接: https://medium.com/production-ready/on-finding-root-causes-c0ce524bf98b#.arr4i0lmz

简介

Mathias Lafeldt rocks it again, this time with a great essay on finding root causes for an incident. I love the idea of using the term “Contributing Conditions” instead. And the Retrospective Prime Directive is so on-point I’ve gotta re-quote it here:

Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand.

正文

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