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<h1 class="entry-title" itemprop="headline" ><a href="https://sreweekly.com/sre-weekly-issue-216/">SRE Weekly Issue #216</a></h1>
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<div class="entry-date" itemprop="datePublished" >
<i class="genericon genericon-day"></i><a class="updated" href="https://sreweekly.com/sre-weekly-issue-216/">April 26, 2020</a>
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<a href="https://sreweekly.com/sre-weekly-issue-216/" title="Permalink to SRE Weekly Issue #216" class="email_only">View on sreweekly.com</a>
<div class="sreweekly-sponsor-message" style="border: 1px solid #b0b0b0; padding-left: 1rem; padding-right: 1rem; width: 80%; align: center; margin: 2rem auto 2rem auto;">
<h2 style="text-align: center; font-size: 80%; color: #909090;">A message from our sponsor, VictorOps:</h2>
<p>Our people and tools need to be connected now more than ever before. That’s why VictorOps is offering free, 90-day extended Enterprise trials for on-call incident response and alert management, up to 100 users, to anyone who needs it:</p>
<p><a href="https://go.victorops.com/sreweekly-extended-trials-for-incident-response">https://go.victorops.com/sreweekly-extended-trials-for-incident-response</a></p>
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<h2>Articles</h2>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.atlassian.com/blog/it-teams/how-to-create-an-incident-response-playbook" target="_blank">How to create an incident response playbook</a></div>
<div class="sreweekly-description">
<p>Awesome resource! In each section, they explain <strong>what</strong> to include, <strong>why</strong> to include it, and an example from their playbook.</p>
<p><small>Blake Thorne — Atlassian</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.firehydrant.io/blog/failover-conf-wrapup/" target="_blank">Failover Conf Wrapup</a></div>
<div class="sreweekly-description">
<p>I didn&#8217;t make it to Failover Conf, and it sounds like I missed a great time, so I&#8217;m especially grateful for this writeup.</p>
<p><small> Rich Burroughs — FireHydrant</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.blameless.com/failover-conf/" target="_blank">Failover Conf, a Recap of Gremlin&#8217;s Epic Virtual Event</a></div>
<div class="sreweekly-description">
<p>And this one!</p>
<p><small>Hannah Culver — Blamelss</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://forms.gle/5X6Azb1q9kAvS7bb9" target="_blank">COVID-19 Oncall Survey</a></div>
<div class="sreweekly-description">
<p>I&#8217;m a little late with this one, sorry folks! Survey ends tomorrow, April 27.</p>
<blockquote><p>This is an anonymous survey to look at the impact that COVID-19 has had on oncall teams in tech.</p></blockquote>
<p><small>FireHydrant</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://speakerdeck.com/jallspaw/incident-analysis-how-star-learning-star-is-different-than-star-fixing-star" target="_blank">Incident Analysis: How *Learning* is Different Than *Fixing*</a></div>
<div class="sreweekly-description">
<blockquote><p>Most post-incident review documents are written to be <em>filed</em>, not written to be <em>read</em>.</p></blockquote>
<p>This slide deck is awesome and well worth the read.</p>
<p><small>John Allspaw — Adaptive Capacity Labs</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.ericsson.com/en/blog/2020/4/anomaly-detection-with-machine-learning" target="_blank">How to build robust anomaly detectors with machine learning</a></div>
<div class="sreweekly-description">
<p>A deep dive into the math behind anomaly detection.</p>
<p><small>Nikita Butakov — Ericsson</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.firehydrant.io/blog/advice-for-on-call-teams-during-covid-19/" target="_blank">Advice for On-call Teams During COVID-19</a></div>
<div class="sreweekly-description">
<p>This article brings together thoughts on on-call work during the pandemic from folks at different companies.</p>
<p><small>Rich Burroughs — FireHydrant</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://about.gitlab.com/blog/2020/04/13/lm-sre-shadow/" target="_blank">Shadowing a Site Reliability Engineer</a></div>
<div class="sreweekly-description">
<p>A frontend engineer shares their key takeaways from their time shadowing.</p>
<p><small> Laura Montemayor — GitLab</small></p>
</div>
</div>
<h2>Outages</h2>
<ul class="sreweekly-outages">
<li><a href="https://www.githubstatus.com/incidents/dsf2qtzh4jpz">GitHub</a></li>
<li><a href="https://status.datadoghq.com/incidents/b44lg59k6ylg">DataDog</a></li>
<li><a href="https://beincrypto.com/poloniex-users-face-sudden-downtime-traders-cry-malpractice/">Poloniex</a></li>
<li><a href="https://status.digitalocean.com/incidents/3rcxl72y4mrp">DigitalOcean</a></li>
<li><a href="https://9to5mac.com/2020/04/25/apple-pay-apple-card-outage/">Apple Pay</a></li>
<li><a href="https://mobile.twitter.com/shipstationhelp/status/1253747299622301697">ShipStation</a></li>
<li><a href="https://gadgets-africa.com/2020/04/21/sendy-goes-down/">Sendy</a></li>
<li><a href="https://www.gizmochina.com/2020/04/21/sharp-online-store-and-iot-device-network-suffers-outage-due-to-massive-demand-for-masks/">Sharp online store and IoT devices</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">Sharp retooled one of its factories to produce masks and started selling them commercially. The increased load caused problems with their online store and existing consumer IoT devices.</li>
</ul>
</li>
<li><a href="https://discord.statuspage.io/incidents/r9gkjfv9m2n9">Discord</a></li>
<li><a href="https://status.fastly.com/incidents/sltb095sfsv9">Fastly</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">Also a <a href="https://status.fastly.com/incidents/0jkkxc65l889">control plane issue</a> earlier the same day.<small><em>Full disclosure: Fastly is my employer.</em></small></li>
</ul>
</li>
<li><a href="https://www.redditstatus.com/incidents/wvwcvt2n2qcm">reddit</a></li>
</ul>
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