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<h1 class="entry-title" itemprop="headline" ><a href="https://sreweekly.com/sre-weekly-issue-281/">SRE Weekly Issue #281</a></h1>
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<div class="entry-date" itemprop="datePublished" >
<i class="genericon genericon-day"></i><a class="updated" href="https://sreweekly.com/sre-weekly-issue-281/">August 1, 2021</a>
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<a href="https://sreweekly.com/sre-weekly-issue-281/" title="Permalink to SRE Weekly Issue #281" class="email_only">View on sreweekly.com</a>
<div class="sreweekly-sponsor-message" style="border: 1px solid #b0b0b0; padding-left: 1rem; padding-right: 1rem; width: 80%; align: center; margin: 2rem auto 2rem auto;">
<h2 style="text-align: center; font-size: 80%; color: #909090;">A message from our sponsor, StackHawk:</h2>
<p>Traditional application security testing methods fail for single page applications. Check out why single page apps are different and how you can run security tests on your SPAs.<br />
<a href="https://sthwk.com/SPA">https://sthwk.com/SPA</a></p>
</div>
<h2>Articles</h2>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://incident.io/blog/learning-from-incidents-in-formula-1" target="_blank">Learning from incidents &#8211; Formula 1</a></div>
<div class="sreweekly-description">
<p>The incident: a formula 1 car hit the side barrier just over 20 minutes before the race was about to start. The team sprang into action with an incredibly calm, orderly and speedy incident response to replace the damaged parts faster than they ever have before.</p>
<p>This article is a great analysis, and there&#8217;s also an excellent 8-minute video that I highly recommend. Listen to the way the sporting director and everyone else communicates so calmly. It&#8217;s a rare treat to get video footage of a production incident like this.</p>
<p><small> Chris Evans — incident.io</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://blog.last9.io/services-not-server-observability/" target="_blank">Observe a Service; Not a Server</a></div>
<div class="sreweekly-description">
<blockquote><p>The underlying components become the cattle, and the services become the new Pet that you tend to with your utmost care.</p></blockquote>
<p><small>Piyush Verma — Last9</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://github.com/aws-samples/aws-incident-response-playbooks" target="_blank">aws-samples/aws-incident-response-playbooks</a></div>
<div class="sreweekly-description">
<p>AWS posted these example/template incident response playbooks for customers to use in their incident response process.</p>
<p><small>Aws</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.netmeister.org/blog/dns-rrs.html" target="_blank">(All) DNS Resource Records</a></div>
<div class="sreweekly-description">
<p>A list with descriptions of all DNS record types, even the obscure ones. Tag yourself, I&#8217;m <code>HIP</code>.</p>
<p><small>Jan Schaumann</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="http://ow.ly/EKnI50FDVBL" target="_blank">What&#8217;s a Major Incident Anyway?</a></div>
<div class="sreweekly-description">
<p>This one includes a useful set of questions to prompt you as you develop your incident response and classification process.</p>
<p><small>Hollie Whitehead — xMatters</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.learningfromincidents.io/blog/how-to-be-better-together" target="_blank">How to be better, together</a></div>
<div class="sreweekly-description">
<p>The author of this article shows us how they communicate actively, perform incident retrospectives, and even discuss &#8220;near misses&#8221; and normal work in order to better learn how their system works — all skills that apply directly to SRE.</p>
<p><small>Jason Koppe — Learning From Incidents</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://rootly.io/blog/the-unique-reliability-engineering-requirements-of-microservices" target="_blank">The Unique Reliability Engineering Requirements of Microservices</a></div>
<div class="sreweekly-description">
<blockquote><p>Although the fundamental concepts of site reliability engineering are the same in any environment, SREs must adapt practices to different technologies, like microservices.</p></blockquote>
<p><small>JJ Tang — Rootly</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.circleid.com/posts/20210726-its-time-to-rethink-outage-reports/" target="_blank">It&#8217;s Time to Rethink Outage Reports</a></div>
<div class="sreweekly-description">
<p>This one uses Akamai&#8217;s incident report from their July 22 major outage as a jumping-off point to discuss openness in incident reports. The text of Akamai&#8217;s incident report is included in full.</p>
<p><small>Geoff Huston — CircleID</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://www.regulationasia.com/culture-conduct-risk-the-normalization-of-deviance/" target="_blank">Culture &amp; Conduct Risk: The Normalization of Deviance</a></div>
<div class="sreweekly-description">
<p>Drawing from the &#8220;normalization of deviance&#8221; concept introduced in the Challenger disaster study [Diane Vaughan], this article explores the idea of studying your organization culture to catch problems early, rather than waiting to respond after they happen.</p>
<p><small>Stephen Scott</small></p>
</div>
</div>
<div class="sreweekly-entry">
<div class="sreweekly-title"><a href="https://podcast.staffeng.com/1687069/8930850-lorin-hochstein-netflix" target="_blank">Lorin Hochstein (Netflix) [StaffEng Podcast]</a></div>
<div class="sreweekly-description">
<p>This episode of the StaffEng Podcast is an interview with Lorin Hochstein, whose writings I&#8217;ve featured here numerous times. My favorite part of this episode is when they talk about doing incident analysis for near misses. One of the hosts points out that it&#8217;s much easier for folks to talk about what happened, because there was no incident so they&#8217;re not worried about being blamed.</p>
<p><small> David Noël-Romas and Alex Kessinger&#8211; StaffEng Podcast</small></p>
</div>
</div>
<h2>Outages</h2>
<ul class="sreweekly-outages">
<li><a href="https://status.io/pages/incident/55957a99e800baa4470002da/60fdf1d1776729052faca982">Let&#8217;s Encrypt</a></li>
<li><a href="https://9to5mac.com/2021/07/29/psa-snapchat-is-currently-down-for-some-users/">Snapchat</a></li>
<li><a href="https://piunikaweb.com/2021/07/26/wikipedia-down-error-claims-server-maintenance-or-a-technical-issue/">Wikipedia</a>
<ul class="sreweekly-outage">
<li class="sreweekly-outage">To fact-check this one, I looked at their <a href="https://grafana.wikimedia.org/d/000000479/frontend-traffic?orgId=1&amp;from=1627257600000&amp;to=1627343999000">grafana dashboard</a>. Neat!</li>
</ul>
</li>
<li><a href="https://www.express.co.uk/life-style/science-technology/1468474/Netflix-down-streaming-offline-app-Android-iPhone">Netflix</a></li>
<li><a href="https://www.the-sun.com/news/2385456/is-venmo-down/">Venmo</a></li>
<li><a href="https://cw.ua.edu/82174/news/blackboard-learn-down-the-week-before-fall-semester/">Blackboard Learn</a></li>
<li><a href="https://www.express.co.uk/life-style/science-technology/1469981/eBay-DOWN-DNS-service-unavailable-hits-website-down-for-thousands">eBay</a></li>
<li><a href="https://reddit.statuspage.io/incidents/s0fdjz6kwky9">reddit</a></li>
</ul>
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